Abridged cv

1. Personal Details:
Full Name: Mark Chappell
Address
(current base): Nottingham, UK
E-Mail: Home: MCTheDog@GMail.com
Phone: 07845 437 196 (temporary)
Birth year: 1962
Date Available: Immediate
Educational Details:
6 'O' Levels: Mathematics, Physics, Chemistry, Biology, English Language, English
Literature.
1 'A' Level: Economics.
HND: HND Computer Studies (BEC/TEC) Plymouth Polytechnic (1980 - 1982).
Subjects Covered: Computer Programming, Business Organisations, Systems
Analysis, Computer Architecture, Statistics, Communications and Project
Implementation.
Current Skills Overview:
I am equally competant in a technical or a managerial role and can adapt easily to the role
requirements, either on the mainframe, client-server, distributed computing or the more recent mobile/
wireless technologies.
I am database literate in DB2, Oracle, SQL Server and Microsoft Access. I am ‘hands-on technical’
testing or equally happy delegating tasks in a management role. I have managed teams ranging in size
from 3 up to 12 members. I am used to working in a project, plan-driven environment with fixed
deliverable dates.
I have over 30 years experience in the computer industry and have graduated up through the IBM
mainframe Analyst/Programmer ranks, into client/server technologies in the early 1990’s and more
recently (mid-1990’s) into System/User Acceptance Testing and Test/Senior Test Management (for
the last 15 years) across multiple workstreams within major, blue-chip organisations.

2. Curriculum Vitae for Mark Chappell
May-2008 to Date
Dates:
PremierFarnell, Leeds
Client:
Global eCommerce distribution of electronic and related components
Business arena:
Global Information Systems Test Manager
Job Title:
-Create and implement a Programme Test Strategy for testing all eCommerce and
Nature of Work:
related upstream/downstream systems. Strategy geared towards a testing service
in a SOA environment.
-Manage and develop a test team split between UK and USA.
-Create a functional and non-functional testing automation framework that can
accommodate a large manual testware repository.
-Amend the test strategy to cater for both Agile and Waterfall SDLC
methodologies
dot NET, Java, Web-services, ATG App servers, Apache, HP QTP, HP
Using:
LoadRunner, Selenium + a number of Open Source Test Tools, ITIL v3, SOA
Dec-2007 to Mar-2008
Dates:
British Library, Boston Spa
Client:
Digital Object Management Programme - Microsoft Digitisation Project
Project:
Test Manager - contract position.
Job Title:
-Create and implement a Test Strategy for testing the digitisation of material for
Nature of Work:
the British Library. Implement the Test Strategy on one of the line Projects in the
DOM with a view to rolling it out across the organisation.
-Create basic reusable test scripts for functional and non-functional testing.
-Create a strategy for performance profiling of live (production) kit
dot NET, Java, Web-services, Enterprise Architect UML modeller
Using:
Apr-2007 to Nov-2007
Dates:
Numero (www.ThisIsNumero.com) , Stockport
Client:
SmartAgént 4 roll-out
Project:
Test Manager - contract position.
Job Title:
-Create a pragmatic Test Strategy for testing a state-of-the-art intelligent
Nature of Work:
Customer Interactive Management software called SmartAgént. This software
takes in multi-channel input, categorises it and applies workflow techniques to
process the work items therein.
-Introduce a formalised testing approach and methods for a total rewrite of
already market-established software
-This is a very “hands-on” role in a shop which happily embraces mainly open
sourced tools for both development and testing. No formal test team (just me) and
I have utilised existing staff on my test team.
-True SOA environment – mixing Java, .NET, Web Services and just about any
open-source toolset that is available.
dot NET, Java, Web-services, Bugzilla/Testopia, WEBLOAD, Open-STA, Junit,
Using:
Nunit, SubVersion
Feb-2007 to Apr-2007.
Dates:
Swiss-ONE, London
Client:
Internet Bank start-up
Project:
UAT Test Manager - contract position.
Job Title:
-UAT Test Manager and co-ordination of all activities UAT for an Internet Bank
Nature of Work:
start-up that are going for a full banking license.
-Create a pragmatic Programme Test Strategy for an out-sourced, off-shore UAT
operation. Create very pragmatic test procedures for an organisation relying on a
heavily outsourced banking solution. VERY TIGHT DEADLINES
CV for Mark Chappell – abridged verion Page 2 of 7
Last updated: 6-Oct-2008

3. Curriculum Vitae for Mark Chappell
Mar-2006 to Feb-2007.
Dates:
Marks and Spencer, Stockley Park, near Heathrow, London.
Client:
Integration Services
Project:
Integration Services Programme Test Manager - contract position.
Job Title:
-Integration Services is the Marks and Spencer strategic message broker for their
Nature of Work:
retail operation. All messages broker through Integration Services – including
Point of Sale tills, website-purchase/fulfilment and various other large
Programmes, including Amazon
-Create a dynamic Programme Test Strategy for Integration Services multiple
Biztalk (2000, 2002, 2004 and 2006) estates. Include a Biztalk migration strategy
and formalise the approach for moving the regression testing forward.
-Formalise the complex test environments and procedures governing the Change
Control, Configuration Control, Version control and Release control into those
environments. Liaise very closely with the Environments Management team
-Create self-maintaining regression Test Packs (as dictated by the Test Strategy)
that can be prepared/executed in-house (by Integration Services), by third-party
support or offshore teams.
-Frequent, cross-programme liaison with senior management regarding the
testing scope, testing process and testing quality
-Maintain testing quality and coverage of the day-to-day problems found
-Substantial liaison with offshore test and development teams
Mercury Quality Center v8.2, Biztalk Message broker 2000, 2002, 2004 and
Using:
2006, dot NET, various web-enabled technologies
Aug 2005 to Feb-2006.
Dates:
Bank of Ireland (BOI), Dublin, Belfast and India.
Client:
POFS – Post Office Financial Services/Bank of Ireland joint venture to
Project:
launch BOI’s first savings product
Retail Operations Programme Test Manager - contract position.
Job Title:
-Responsible for co-ordinating in-house UAT testing for retail operations (the
Nature of Work:
Dublin based Fulfilment Centre) – liaising between an in-house Contact Centre,
off-shore Fulfilment Centre and Technical Infrastructure teams.
-Responsible for signing off the UAT of joint venture testing between BOI and
Post Office on behalf of retail Operations (Fulfilment Centre).
-Responsible for the UAT testing delivery of a new Image and Workflow system
(Astrons TxQ) and a retail Banking Financial terminal product (Alnova Release
5) into the existing BOI infrastructure.
-Ensuring that the Bank pilot project covered sufficient testing in terms of retail
operations for BOI before the handover to the Post Office. Produced test strategy
and relevant test plan.
-Ensuring compliance of the two new products (mentioned above) into the
existing BOI compliance framework.
CV for Mark Chappell – abridged verion Page 3 of 7
Last updated: 6-Oct-2008

4. Curriculum Vitae for Mark Chappell
Dec 2004 to Aug 2005.
Dates:
Royal Bank of Scotland (RBoS), Edinburgh.
Client:
Ulster Bank Integration into RBoS
Project:
Programme Test Manager Group Finance- Walker - contract position.
Job Title:
-Responsible for defining the test environments, Programme test strategy and
Nature of Work:
group test planning activities for Accounts Payable (AP), Accounts Receiveable
(AR), Fixed Assets (FA) and General Ledger (GL) components of Walker.
-Liason with all of the Group Finance projects and dictating test environment
build requirements for System, Integration (End-To-End), UAT and OAT
testing on a programme-wide basis in Group Finance.
-Ensuring that a Risk-based testing approach is adopted programme-wide within
Group Finance.
-Planning the programme-wide system testing and dove-tailing the individual
Group Finance projects System Testing with the business users UAT testing to
ensure Ulster-Bank integration testing coverage is met.
-Ensuring CMMI 3 compliance in Group Finance.
August 2004 to Dec 2004.
Dates:
Gemserv, Dublin.
Client:
Deregulation of Irish Electricity market
Project:
Retail Market Readiness Testing Co-ordinator body.
Job Title:
- Gemserv provide Electricity market entry consultancy, industry knowledge and
Nature of Work:
market entry adjudication services to potential retail market participants. These
services include market testing co-ordination and new market participant
guidance services.
-Formulate and produce a market-wide testing strategy and subsequently carry-
out Network Access testing, Data Transfer testing and Inter-Prticipant (End-To-
End) testing for the participants market-wide.
-Conducted industry-wide testing using an XML message-based data transfer
between market participants.
-Presided over the Technical Implementation Group that was responsible for all
matters technical in the Irish Electricity market.
-Witnessed and provided impartial assessment services as to the effective
readiness of market participant systems to the Central Electricity Regulatory body
within the Irish retail Electricity industry.
-Assisted in the role of Run Co-ordinator for the Inter-Participant testing which
involved issuing test data, recording and advising on testing progress, collating
and analysis of Problem Reports and adjudication of test
abandonment/rescheduling.
CV for Mark Chappell – abridged verion Page 4 of 7
Last updated: 6-Oct-2008

5. Curriculum Vitae for Mark Chappell
July 2003 to July 2004.
Dates:
Royal Bank of Scotland (RBoS), Edinburgh.
Client:
Sales & Account Opening
Project:
Senior Test Manager - contract position.
Job Title:
-Responsible for defining the environmental build requirements for a Websphere/
Nature of Work:
Chordiant front-end into an existing mainframe/distributed computing
infrastructure within the bank - including significant matrix-managed activities.
-Mainstay of the role is liason with all of the Host/Off-Host projects and dictating
build requirements for System, Integration (End-To-End), UAT and OAT
testing on a programme-wide basis.
-Ensuring that all interfacing projects adhered to Bank-wide testing processes and
procedures at programme level
May 2003 to July 2003.
Dates:
IBM Global Services (HBoS account) – Sighthill, Edinburgh.
Client:
IBM Service Management Testing Services Group (SMTG) to Halifax/Bank
Project:
of Scotland (HBoS) projects
Senior Test Manager - contract position.
Job Title:
-Established and implemented high-level testing procedures and processes for the
Nature of Work:
Service Management part of the organisation and ensuring that projects that were
using the Testing Services Management Group were operationally compliant.
-The role was, essentially, an Operational Acceptance Test (OAT) Test
Management one and involved liasing with the Core Banking programme in
Halifax/Bank Of Scotland (HBoS) and support staff to prove non-functional
operational compliance.
Nov 2002 to Apr 2003.
Dates:
LloydsTSB Group Project Services – London.
Client:
iPSL Integration (combined HSBC, Barclays, LloydsTSB, Unisys) for a
Project:
combined Banks Clearing System
Senior Test Manager/Test Consultant - contract position.
Job Title:
-Reported directly into the Senior Programme Manager for Group Project
Nature of Work:
Services
-Developing guidelines for Lloyds GroupIT, company-wide testing and
implementation strategy to fit the existing project strategies within the bank.
-Set up a high-level User Testing Framework for Group Project Services within
the bank. These guidelines/strategies would then be dove-tailed into existing
Project/Programme plans.
-Advised IT and business users on how to test their existing systems within the
User Test Framework.
-Organise demonstrations of structured testing in action and ‘hands on’ testing for
the business users to show the benefits and business justification of correctly
applying structured testing into a Banks Clearing operation.
CV for Mark Chappell – abridged verion Page 5 of 7
Last updated: 6-Oct-2008

6. Curriculum Vitae for Mark Chappell
Jun 2002 to Sept 2002.
Dates:
UIA Insurance Ltd – Stevenage, Herts.
Client:
Provision of a new General Insurance System
Project:
Test Manager - contract position.
Job Title:
-Define, establish and implement structured testing processes and techniques into
Nature of Work:
a ‘green-field’ site.
-Developed a company-wide testing strategy and developed ‘phase-based’ testing
plans to fit the strategy.
-Advised insurance business users and call centre staff on how to test their
existing insurance systems. Organise demonstrations of structured testing in
action and ‘hands on’ testing for the business users. Used an insurance system
related functional test and scripted, executed and documented the test results
according to my own structured techniques from my own company-wide testing
strategy proposal.
-Researched, evaluated and costed automated Test Tools for use within UIA
according to their specific needs. I later produced a recommendation (Mercury
suite) for UIA.
-Defined and specified and assisted the UIA technical staff in building the test
environment capable of supporting their new General Insurance system. This
included scoping out a Model Office for their training needs and scaling up the
test environment as the new General Insurance system is phased in.
Unix (old system), Windows 2000 Client/Server (new system)
Hardware:
Oracle, Mercury suite (TestDirector ,WinRunner), COGNOS (Business
Using:
Intelligence tool), Microsoft Office 2000 suite.
Nov 2001 to Jun-2002.
Dates:
Barclays Bank plc – Knutsford, Cheshire.
Client:
Provision of Testing Services to Barclays projects
Project:
Senior Test Manager - contract position.
Job Title:
-Defined, established and implemented high-level testing procedures and
Nature of Work:
processes (created test product templates such as PID, Test Strategy, Master Test
Plan and various Test metrics/scorecards for monitoring test progress) in the
Testing Services division at Barclays. Testing Services provide testing services
(via creation of the aforementioned product-set) to the entire base of projects at
the Barclays retail banking organisation
-Acted as the primary focal point for resource/work requests for Testing Services
from all of the Projects within Barclays.
-Allocated testing resources from a pool into suitable projects within Testing
Services.
-Responsible for establishing the high-level testing controls/processes that allows
Testing Services Test Managers to engage projects. Specification of the Rules of
Engagement for Senior Test Managers/Test Managers to the entire Barclays
business.
-Co-ordinated Testing activities across multiple business areas and Testing
Services on very large-scale and high-profile projects (10 Test Managers
reporting to me). Ensured Test Manager’s adhered to standards imposed on their
testing activities.
-Performed resource availability planning for some 140 Testing staff in Testing
Services, effectively organising when and who will be supporting the Barclays
business projects from Testing Services.
-Mentored/trained inexperienced Barclays testing staff.
Windows NT Client/Server, NT servers, IBM mainframes, Unix
Hardware:
Mercury suite (TestDirector ,WinRunner and LoadRunner), Microsoft Office
Using:
2000 suite.
CV for Mark Chappell – abridged verion Page 6 of 7
Last updated: 6-Oct-2008

7. Curriculum Vitae for Mark Chappell
Aug 2001 to Oct 2001.
Dates:
Grey Archer – Welwyn Garden City.
Client:
E-Commerce Business Exchange (leisure industry – Pub Companies)
Project:
User Acceptance Test Manager - contract position.
Job Title:
November 2000 to July 2001.
Dates:
Royal Bank of Scotland Group (RBSG) – London.
Client:
Clearing Integration Programme (takeover of Natwest by RBSG)
Project:
Exceptions Processing Test Manager - contract position.
Job Title:
September 2000 to November 2000.
Dates:
PayPoint Network Ltd – Welwyn Garden City.
Client:
Flexible Direct Debits (Retail Systems)
Project:
Test Consultant - contract position.
Job Title:
June 2000 to September 2000.
Dates:
A internet-based, multi-utility .com start-up in the Electricity Supply
Client:
Industry – London & Manchester
MRasco Electricity Industry accreditation
Project:
MRasco accreditation Test Consultant - contract position.
Job Title:
Jan 2000 to June 2000
Dates:
MMT Energy Ltd – Ipswich
Client:
MRasco Electricity Industry accreditation for an MMT Energy client
Project:
MRasco accreditation Test Consultant - contract position.
Job Title:
Nov 1999 to Jan 2000.
Dates:
IBM UK Ltd – London
Client:
Cable & Wireless Communications (CWC) Y2K Millennium Programme
Project:
Desktop Quality Assurance Test Manager - contract position.
Job Title:
Jul 1999 to Nov 1999.
Dates:
IBM UK Ltd – Basingstoke
Client:
Cable & Wireless Communications (CWC) Y2K Millennium Programme
Project:
Testing Quality Auditor- contract position.
Job Title:
Nov 1998 to Jul 1999.
Dates:
PayPoint Network Ltd – Welwyn Garden City.
Client:
New System Rollout – country-wide Swipe-card terminal network
Project:
Test Manager - contract position.
Job Title:
-Carried out hands on End-to-End testing between Swipe-card terminals and
Paypoint systems systems, including their Intranet site.
NT Client/Server.
Hardware:
NT Server 4, SQL Server 7, XML, MSMQ, MTS, Microsoft Office 97 suite.
Using:
Dec 1997 to Nov 1998.
Dates:
CIDA (Central Integrated Design Authority) – Old Broad St, London.
Client:
1998 Electricity De-Regulation Market Testing.
Project:
Witness Test Co-Ordinator - contract position.
Job Title:
CV for Mark Chappell – abridged verion Page 7 of 7
Last updated: 6-Oct-2008