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Massive Failure: What Disasters Can Teach Us About Experience Design

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gsmith
gsmith

Delivered at the 7th Society and Information Technologies Encounter in Santiago, Chile.

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Massive Failure What Disasters Can Teach Us About Experience Design 7 th Society and Information Technologies Encounter November 13, 2006 Santiago, Chile
 
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[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
 
Why disasters? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Management 101
What is a system? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What are systems? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do Systems Matter? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Relevance to Experience Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Value-Centered Design
 
Lessons Learned ,[object Object],[object Object],[object Object]
 
 
 
 
All Dead
 
 
 
[object Object]
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
http://www.boeing.com/commercial/safety/pf/pf_accident_rate_history_cht.html
Eastern Flight 401
NASA Research (1979) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Successful Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Bringing Systems Thinking to Experience Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ Screw around vigorously” - Tom Peters
 
 
 
 
Questions? Email: [email_address] URL: http://atomiq.org/etc/massive_failure_chile_2006.pdf

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