Creating a UX Culture

•

9 likes•1,356 views

gsmith

Creating a UX culture with our clients and in our company.

Design

Business
Return on Investment

Value

Return on Experience
User

For most development
People are most invested
projects, it’s the norm
in the decisions they
make themselves
it’s a requirement for
change
Freedom to fail
Willingness to try new
Freedom to experiment, learn

Failure
things

Willingness to listen
Autonomy Taking risks

Blame and shame

Personal
Accept and move on
accountability
Transparency

Eliminate stigma
Engage in practical research
associated with research
related to problem
Reduce guesswork
behind design Prioritize problems &
Identify assumptions solutions
behind solutions
Connect design to
Provide a framework for
business problems
Test solutions early
testing the solution--does it

Evidence achieve objectives?

Provide foundation for
iteration
Confidence in solution
Trust
Reduce political solutions
Transparency

Improved decision-making
Freedom to
experiment, learn

ve
1/3 pages ha
less than 10
widgets

Web Analytics Content Analytics

Usability Testing Surveys

Interviews Contextual Inquiry

Diary Studies

Talk their language:
Explain: clients need to
lower costs, mitigate
understand why we do
Focus on client’s
risks, increase revenue
things the way we do
business problem, not
UX methods
Cultivate a deep respect
for client’s problem
Show results through
early evaluation
Clients want a solution to the
problem, not wireframes

Results Share everything
Can’t be dogmatic
about methods

Understanding of UX
Process & Value
Design process to fit
problem Trust

Education &
Freedom to
Evangelism
experiment, learn

Keynotes

Web Strategy Summit
May 4 & 5, 2009
Delta Bow Valley Hotel Avinash Kaushik
Analytics Evangelist, Google
Calgary, Canada
http://webstrategysummit.com

Call for submissions closes
January 31 (this Saturday)
Jeremiah Owyang
Web Strategist, Forrester

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Presented at Web Unleashed on September 16-17, 2015 in Toronto, Canada More info at www.fitc.ca/webu Measuring UX with Hira Javed OVERVIEW User experience is the sum of a series of interaction. It’s about motivations, expectations, behaviours and attitudes, and that’s hard to quantify. In order to know whether something is working, a signal or an indication of progress is needed, and progress cannot be measured without a clear sense of what success looks like. Metrics are the signals that show whether a UX strategy is working or not. But signals can be ambiguous. This presentation will focus on going beyond basic metrics for evaluating the impact of UX changes, and identifying effective KPIs for measuring the quality of UX. OBJECTIVE To understand the limitations of basic traffic metrics when it comes to measuring UX, and discuss Google’s HEART Framework for a holistic measure of quality UX. TARGET AUDIENCE Anyone involved in strategizing and creating user experiences. FIVE THINGS AUDIENCE MEMBERS WILL LEARN Challenges with measuring UX Limitations of basic traffic metrics Characteristics of effective UX KPIs Google’s HEART Framework for measuring the quality of UX Applying the HEART Framework

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Taking a customer journey-centric marketing approach means engaging the right target customers with the right experiences, at the right time— adding more qualified leads to your sales funnel, and ensuring that more loyal customer advocates come out the bottom. Sure, this all sounds great in theory, but how do you actually go about designing and executing an effective strategy for your organization? Topics include: • Understanding your customer journey: Adopting a buying stages model, and key factors to consider based upon characteristics your business, target customers and market landscape • Mapping content strategy and multi-channel marketing initiatives to engage your audience across customer journey stages • Lessons learned from nearly 4 years of experience practicing agile marketing to support a high volume, high velocity, B2B model Gary DeAsi is a global digital marketing and demand generation expert with a passion for technology and thinking both analytically and creatively to overcome business challenges at every stage of the customer journey. At SmartBear, he manages the company’s corporate brand and leads the inbound/digital marketing team to drive demand for more than 15 software quality tools used by more than four million software professionals and over 25,000 organizations worldwide. His initiatives helped SmartBear earn back-to-back Marketo Revvie Awards in 2013 and 2014 for Most Dramatic Business Impact and Most Creative Integrated Marketing Campaign. Also an expert in lead nurturing and marketing automation, Gary has been honored as a three-time Marketo Champion, having presented at Marketo’s Marketing Nation Summit. Follow him on Twitter @gDAZ.

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TAKE THIS WORKSHOP ONLINE & GET 20% OFF WITH CODE 'SLIDESHARE' https://school.uxfika.co/p/best-practice-for-ux-deliverables/?product_id=325265&coupon_code=SLIDESHARE --- Slides from my 'Best practice for UX deliverables' workshop that I ran for Eventhandler in London on the 05th of March 2014. http://www.eventhandler.co.uk/events/uxnightclass-uxdeliverables3 --- Please note that for copyright reasons & client privacy the examples in this presentation are slightly different than from the workshop. The examples included are for reference only in terms of what I talked through in the 'Good examples' section. ----- ABSTRACT Whilst the work we do is not meant to be hanged on a wall for people to admire, nor is meant to be put in a drawer and forgotten about. Just as we make the products and services we design easy to use, the UX of UX is about communicating your thinking in a way that ensures that what you've defined is easy to understand for the reader. It's about adapting the work you do to the project in question and finding the right balance of making people want to look through your work whilst not spending unnecessary time on making it pretty. Who is it for? This workshop is suitable for anyone starting out in UX, or who's worked with it for a while but is looking to improve the way they present their work. What you'll learn In this hands on workshop we'll walk through real life examples of why the UX of UX deliverables matter. We'll cover how who the reader is effects the way we should present our work, both on paper and verbally, and how to ensure that the work you do adds value. Coming out of the workshop you'll have practical examples and hands on experience with: // How to adapt and sell your UX deliverable to the reader (from clients, your team, in house and outsourced developers) // Guiding principles for creating good UX deliverables (both low and high fidelity) // Best practice for presentations, personas, user journeys, flows, sitemaps, wireframes and other documents // Simple, low effort but big impact tools for improving the visual presentation of your UX deliverables

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