A discussion of why print matters for CompTIA, for Service Providers, and for society in general

1. Gerry Skipwith
Vice President – Services
Compugen
September 23, 2010

2. Was on a Mission
 Toronto to Montreal
 7 days
 15 km run
 90-100 km bike
 $100,000+ for Canada Company
 Scholarships / camp for the children
of fallen soldiers

3. CompTIA
CompTIA
Solution Providers
Society
Why Print Matters!

4.  Managed Print Services Association
 +1000 members in less than 1 year
 2010 conference – 300+ engaged attendees
• 100 attendees in 2009 (Inaugural)
Growing Print Community
CompTIA

5. Expanded Industry Eco System CompTIA
Ancillary
Consultants
/ Analysts
Software
3rd Party
Supplies

6. Technology Convergence
Office
Copy
CompTIA
FAX
Commercial Copy &
Print
Office Print
/ MFP

7. Company X
Print Decision Making Shifts
CompTIA
IT/MIS
Purchasing /
Procurement Facilities
Management

8. CompanyX
CompTIA
IT/MIS
Operations /
Procurement
Facilities
Management
68%
20%
10%
2%
Other
Print Decision Makers

9. Companies are Struggling
 IDC says 1-3% of Revenue spent on print
 All aspects of content creation, management and print
 0.5% on hard print costs Content Creation
Management
Printing
Procurement/Admin
Network Infrastructure
IT Support
Eqpt, Supplies, Mtce
Solution
Providers

10. Poor supplies
management
Solution
Providers
Companies are Struggling

11. Solution
Providers
• Low device utilization
• Model sprawl
Customers are Struggling

12. Proliferation of personal printers
Solution
Providers
Customers are Struggling

13. Business Opportunity
Solution
Providers
$-
$20
$40
$60
$80
$100
$120
$140
2006 2007 2008 2009 2010 2011 2012 2013
Billions
Market Revenue
Includes hardware, supplies, and services for distributed market.
Source: Photizo Group 2009 MPS Market Size, Share, and Forecast Report.
Managed Print Services
Traditional “Purchase” Model

14. MPS Defined
Managed print services is the active
management and optimization of
document output devices and related
business processes
Solution
Providers

15. Different needs
Top 4 Contract Items
Monitoring of device utilization 66%
Assessment 61%
Device installation 56%
Help desk services 56%
Bottom 4 Contract Items
Physically moving devices to new locations 39%
Number of service incidents 38%
Same day response time 36%
Average response time per incidence 35%
Photizo Group, 2009
Solution
Providers

16. Resulting In A New
Vendor Business Model
0%
10%
20%
30%
40%
50%
60%
-
100
200
300
400
500
600
700
800
Pre-MPS
Avg.
Year 1 Year 2 Year 3 Year 4 Year 5
Margin(%)
$USMillions
Hardware Margin Supplies + Services Margin Net Margin %
Source: Photizo Group 2010 Global MPS Advisory Service
Solution
Providers

17. Print is Great
 Arguably;
 Key foundation of education and spread of knowledge
 Fostered the spread of religion
 Foundation of all legal systems
 Low cost print aided growth of modern democracy
Society
Education then, beyond all other devices of human origin, is the
great equalizer of the conditions of men, the balance-wheel of the
social machinery
Horace Mann

18. Some history
 2400 B.C.: Papyrus appeared in Egypt
 618 to 906: Carved wooden blocks for multiple transfers
 1309: Europeans first make paper
 1456: Gutenberg prints the Bible
 1800: Iron printing presses invented
 1870: Paper is now mass-manufactured from wood pulp
 1891: Printing presses can now print and fold 90,000 4-page papers an hour
 1938: Chester Carlson invented electrophotography called Xerox
 1953: high-speed printer developed by Remington-Rand
 1971: original laser printer called EARS was developed by Xerox
 1976: HP invented inkjet printer
 1988: HP released the DeskJet inkjet printer, priced at $1000
 1992: HP released the LaserJet 4, the first 600 by 600 dpi laser printer
Society

19. Print Facts
40 Percent of global wood harvest dedicated to paper
5.4 million Tons of paper consumed annually in U.S.
20 million Acres of trees logged annually (Newfoundland)
10,000 Pages printed by the average US office worker
757 Return trips to the moon using US annual office copy paper
Society

20. Paper Consumption
Energy Consumption
Carbon Output
Solid Waste
Environmental impacts

21. • 200m tons of hazardous substances
into the air & water
• 3rd largest user of industrial water
• 4th largest industrial emitter of GHG
• 4th largest industrial user of energy
Paper

22. • 1 gallon of oil to make a new toner cartridge
• 8 cartridges / second are thrown away in the US
• In NA, 350m cartridges into landfills annually
• Discarded cartridge adds 2.5 lbs of solid waste
• 70% of world’s printer cartridges thrown out
• World’s annual cartridges circle the earth 3 times
Toner Cartridges

23. Society
Print is a great privilege that
brings great responsibility
Gaining the full benefits
of corporate print in an
environmentally
responsible manner