A day at the Hyatt Laundry!

1. Laundry
Welcome
On behalf of the Hotel management I take this opportunity to
welcome you one and all to become a proud associate of one of
the most elegant landmark in Mumbai and the world’s first runner-
up Hotel amongst the Hyatt international hotels for the year 2004.
The laundry team wishes you a long and fruitful career ahead.

2. Laundry’s Vision
The Hyatt Regency Mumbai laundry vision is to provide
clean, hygienic, and crisp linens to the housekeeping and F&B
outlets and fresh uniforms to the staff daily while meeting to
the guest personal needs of a friendly, prompt and efficient
laundry service of international standard and quality.

3. Laundry’s Mission
The Laundry intend to achieve its objective through an in-
house and sophisticated laundry plant run by humble,
dedicated, sincere, hardworking and multi-skilled staff using
the latest techniques and methods which are in themselves
unique in service standard and exceeds guest expectations.

4. Laundry facts
 The laundry is located on B1 level just next to the staff cafeteria
“Tiffins”. The entry to the laundry is opposite the service
elevator at B1.
 The laundry is spread out on an area of 652sq.mtrs built at a
cost of Rs.2 crore.
 There are in all 28 nos. different kind of laundry equipments
imported from various places around the world such as USA,
Denmark, and Italy.
 The laundry is operational on a 24 hour basis for 365 days in a
year.
 The laundry team comprises of a Manager, 3 Team leaders and
26 laundry attendants.

5. Laundry’s Role
The laundry role is four fold.
 To provide daily clean room linens such as bed sheets, bath
towels, pillow covers, etc. to the housekeeping department.
 To provide daily clean linens such as dinner napkins, table
cloths, trolley covers, banqueting linens to the F&B department.
 To provide daily clean uniforms to all the staffs of Hyatt
Regency Mumbai.
 Last but not the least to meet the daily guest laundry needs of
the Hyatt Regency Mumbai.

6. Laundry routine
 Working hours: 7am to 7am
 Nos. of shifts: 4
Morning General Afternoon Night
 Laundry processed daily: 3250kgs (9000pcs)
Staff uniforms: 1300 pcs
Room linens: 4500 pcs
F&B linens: 2500 pcs
Guest laundry: 350 pcs
 Laundry revenue daily : Rs.27000

7. Guest laundry services
The laundry offers the following services to the guest
 Normal service: Laundry collected by 1200 hrs is
delivered the same day by
2000hrs and laundry collected
after 1200hrs is delivered the
next day by 1400hrs.
 Overnight service: Laundry collected by 2300hrs is
delivered the next day by
0900hrs at 50% extra surcharge.
 Express service: Laundry is delivered within four
hours from the collection time at
100% extra surcharge 24 hrs a
day.
 Pressing service: One hour pressing service

8. Laundry layout
CHEM.
HK L&F RM
ROOM
TOWEL
FOLDING AREA
GUEST LAUNDRY AREA BULK LAUNDRY AREA
LINEN
CHUTE
LINEN
PRESSING
AREA
ENTRY
FIRE EXIT
A.HK. MGR HK MGR LDY. MGR
UNIF. ROOM LINEN ROOM
PANEL HK. MC.ROOM
ROOM
COUNTER

9. THE LAUNDRY TEAM

10. LAUNDRY MANAGEMENT TEAM AT WORK

11. DAILY MORNING BRIEFING

12. ROOM ATTENDANT DROPPING SOILED LINEN IN THE CHUTE

13. SOILED LINEN FALLING IN THE LAUNDRY THROUGH THE CHUTE

14. SORTING OF SOILED LINEN

15. WEIGHING OF LINEN BEFORE WASHING

16. LOADING THE LINEN IN THE WASHING MACHINE

17. THE AUTOMATIC CHEMICAL INJECTION SYSTEM

18. DRYING OF TOWELS IN THE TUMBLE DRYER

19. BED SHEET PASSED INTO THE FLAT WORK IRONER

20. PRESSED AND FOLDED BED SHEET BEING COLLECTED

21. FEEDING OF DINNER NAPKINS IN THE FLAT WORK IRONER

22. PRESSED DINNER NAPKINS BEING COLLECTED

23. STACKING OF FRESH BED SHEETS AND DUVET COVERS

24. FOLDING OF TOWELS ON AUTOMATIC TOWEL FOLDING MACHINE

25. ARRANGING AND STACKING OF FRESH TOWELS ON THE RACK

26. ROOM ATTENDANT FILLING THE CAGE TROLLEY WITH FRESH LINENS

27. LAUNDRY VALET DEPOSITING THE GUEST LAUNDRY FOR PROCESSING

28. GUEST LAUNDRY IS TAGGED ON THE MARKING MACHINE

29. LAUNDRY ATTENDANT ARE SORTING THE SOILED UNIFORMS

30. CLOTHES TREATED FOR STUBBORN STAINS ON SPOTTING MACHINE

31. HAND WASHING OF DELICATE GUEST LAUNDRY

32. GUEST LAUNDRY BEING DRY CLEANED

33. STAFF UNIFORMS ARE BEING WASHED

34. GUEST LAUNDRY READY FOR WASHING

35. DRIED GUEST LAUNDRY IS UNLOADED

36. PRESSING WORK IN PROGRESS

37. CROSS VIEW OF THE LAUNDRY

38. SORTING OF GUEST LAUNDRY IN THE PIGEON HOLES

39. SORTING AND CHECKING OF GUEST LAUNDRY BEFORE DELIVERY

40. GUEST LAUNDRY BILLS IS POSTED ON THE MICROS

41. LAUNDRY VALET TAKING THE GUEST LAUNDRY FOR DELIVERY

42. LAUNDRY VALET SEEKING PERMISSION TO ENTER THE ROOM

43. LAUNDRY VALET PLACING THE HANGER IN THE WARDROBE

44. CROSS SECTION VIEW OF THE LINEN & UNIFORM ROOM

45. LAUNDRY CHEMICAL ROOM

46. Any questions