Business retention and expansion (BR&E) programs are important tools for economic development. BR&E involves regularly visiting existing businesses to understand their needs, identify issues, and ensure they remain in the community. Key elements of successful BR&E programs include confidentiality, planning, partnerships, and a multi-step model involving pre-launch planning, company visits, data analysis, and strategic planning. BR&E programs have led to new jobs, retained industries, funding opportunities, and overall positive economic impacts for communities.