Wall exercise with attendee feedback - interesting accounts of political and civilian thoughts.

1. 1Zelos, http://zelosllc.com. 1800 Diagonal Rd., Suite 600, Alexandria VA 22314
Brought to you by Zelos:

2. One word for ―career civil servant‖
Zelos, http://zelosllc.com. 1800 Diagonal Rd., Suite 600, Alexandria VA 22314 2

3. What is within your power to do to change
your agency for the better?
• ―Be the change you wish to see in the
world‖ – Gandhi
• Innovate
• Do the best job that I can do every day
• TAKE ACTION
• Believe that students matter and bring
value to the agency
• Manage up
• We need to have more computer and web
presence and use in all practices
• Cut middle management—level field
• Cost savings
• Empower lower level employees
• Facilitate productive communication
• Talk and share with other agencies
• Voice the new ideas, make them say no…
twice
• Remove Fed pay freeze!
• Be my best self
• Remember to engage citizens—we work
for them
• Tell management the truth
• Lead
• Lead by example
• Leave and come back in a more senior
position??
• Improve responsiveness and quality
control
• Capitalize on your creativity
• Ask ―Why?‖
• Release more data and become more
transparent
• Death to SILOS!!!
• Get rid of Congress
• Encourage colleagues
Zelos, http://zelosllc.com. 1800 Diagonal Rd., Suite 600, Alexandria VA 22314 3

4. Top idea for government to be more
responsive to customers
Themes
• Listen better, more, deeper with empathy—
then act
• Foster an environment of accountability and report
results—good and bad
• Collaborate and cooperate
• Focus on issues, not politics
• Technology for people on the go, easier website
navigation, and online engagement
• Treat customers like the people they are, every time
Zelos, http://zelosllc.com. 1800 Diagonal Rd., Suite 600, Alexandria VA 22314 4

5. How long do you plan to stay in
government?
• Forever
• Life
• Until I die
• Infinity
• Until retirement
• For the foreseeable future (stability)
• 30-35 years
• 10 years
• 6 years
• 5 years
• TBD | ? | Good question
• I am looking to get out now
Zelos, http://zelosllc.com. 1800 Diagonal Rd., Suite 600, Alexandria VA 22314 5

6. What else?
• You have the power
to be a leader no
matter where you fall
in the totem pole!
• If you don’t like
something, don’t
waste your energy
complaining—just
make the change!!
• Let’s focus on big
hairy wicked
challenges and
develop innovative
solutions
• How to encourage the
current generation of
leadership to learn
about and be open to
these ideas
Zelos, http://zelosllc.com. 1800 Diagonal Rd., Suite 600, Alexandria VA 22314 6