Presentation to VanUE (Vancouver User Experience Group) on the activities of November 12, 2009 - World Usability Day. 8 designers brought their professional expertise to the Pine St Community Garden to help make a difference.

1. VanUE
World Usability Day 2009

2. Agenda
✴ About
World
Usability
Day
✴ What
is
Sustainability?
✴ The
Design
Challenge:
Pine
St
Garden
✴ Our
Goals
✴ The
Team
✴ Timeline
/
Process
✴ ObservaAons
✴ Problem
Areas
✴ Design
ImplicaAons
✴ Possible
Strategies
✴ Conclusion

3. Designing for a Sustainable World
How
do
usability
people
tackle
this?

4. Sustainability
“Use
and
development
that
meets
the
needs
of
the
present
without
compromising
the
ability
of
future
genera9ons
to
meet
their
own
needs.”
Brundtland
Commission
1987

5. Don’t
do
things
today
that
make
tomorrow
worse.
! Nathan
Shedroff
Design
is
the
Problem:
The
Future
of
Design
Must
be
Sustainable
(2009)

6. Design Challenge
How
can
we
use
our
professional
exper=se
as
usability
and
user
experience
prac==oners
to
improve
the
Pine
St
Community
Garden?
*
And
do
it
in
12
hours
on
Nov
12/09
for
World
Usability
Day?

7. Pine Street
Community Garden

9. Team Members (pictures)
Theresa
Chris
Katja
Ben
Gord Gagan Barb
*not
shown:
Cat,
Selma

10. Roles
✴ Liaison ✴ Online
Researcher
✴ Project
Manager ✴ InformaEon
Designer
✴ Observer
/
Ethnographer ✴ Visual
Designer
✴ Photographer
/
Videographer
/
Scribe ✴ Prototyper
✴ Interviewer ✴ PresentaEon
Producer
✴ Online
Surveyor ✴ Curator

11. 8AM 12PM 7PM
Timeline

12. VanUE Goals
Apply
our
professional
exper=se
as
usability
and
user
experience
pracAAoners
to
improve
the
quality
of
human
life
(the
fundamental
goal
of
usability),
while
living
within
the
capacity
and
constraints
of
our
environmental,
social,
and
economic
systems
(sustainability
defined).

13. Why Pine St?
✴ Support
urban
agriculture
✴ Foster
community
✴ EducaEonal
opportunity
about
how
we
interact
with
the
environment.

14. VanUE Outcomes
Educate
Advocate
Volunteer
Deliver

15. Research Methods

16. Observational Research

17. Comparative Research

18. Online Survey
to Members

19. Phone & In-person member
interviews

20. Online Research:
City Guidelines & Policies

21. Inspiration, Ideation, Implementation

22. Observations

23. Problem Areas
✴ DemarcaEon
of
space ✴ Volunteer
Time
Constraints
✴ CommunicaEon ✴ EducaEon
✴ Managing
waiEng
expectaEons ✴ AestheEcs
✴ Funding

24. Focus → Community

25. What is Community?
Where do we start?

26. Our Answer:
We start with one person

27. Our Goal:
Foster the conditions to create
The “Engaged” Member

28. Meet Patricia
The “Engaged” Member

29. The Engaged Member
✴ 66
year
old
woman.
ReEred
✴ Trades
stuff.
Shares
tools
and
city
worker seeds
with
community
✴ Lives
in
an
apartment.
✴ Gardens
3
Emes/week
during
Downsized
when
her
husband
good
weather
died
✴ Likes
teaching.
Knows
✴ Wants
community
garden
to
gardening
neighbours.
flourish
✴ Takes
pride
and
aUends
social
acEviEes

30. If everyone was like
Patricia they would...
✴ Love
their
garden
and
have
pride
in
it
✴ Care
for
the
community
garden
as
a
whole
✴ Care
for
their
neighbour.
Teach
them,
help
them,
not
encroach
in
their
area
✴ Clean
up
and
do
addiEonal
duEes
as
needed

31. The Engagement Model
(Not
everyone
is
Patricia)

32. The New Member
✴ 23
year
old
UBC
Grad
in
✴ Excited
to
be
“in”
with
the
Resource
Management garden
✴ Lives
in
an
apartment
with
a
✴ Didn’t
realize
how
much
work
small
balcony a
garden
needs
✴ New
to
gardening ✴ RomanEc,
wants
to
impress
his
girlfriend

33. The Active Member
✴ Mid
30’s.
Has
2
small
children ✴ Busy
life.
Wants
to
teach
children
how
to
garden
✴ Lives
in
a
townhouse
but
eventually
wants
a
house ✴ Like
to
relax
and
gardening
is
a
good
way
to
do
that.
✴ Garden
once
or
twice
per
week.
Kind
of
know
their
✴ Takes
pride
and
aUends
social
gardening
neighbours. acEviEes

34. Pine St. Community Garden Engagement Model
Engaged Member
Enthusiast
and
an
acEve
member,
values
the
garden,
helps
regularly
on
the
board,
thinks
about
improvements,
communicates
with
other
members
regularly,
aUends
all
garden
related
events
Active Member
Enthusiast,
acEvely
contributes
to
common
areas,
openly
interacts
with
other
gardeners
at
events.
AUenEve
to
board
emails
and
google
group,
considers
volunteering,
aUends
garden
events
Participating Member (majority today)
Uses
and
acEvely
tends
to
plot,
generally
is
aware
of
google
group
and
email
but
does
not
parEcipate/
respond.
AUends
at
least
one
member
event
per
year
Member in Good Standing
Minimally
uses/maintains
plot,
o_en
new
and
novice
members,
minimally
parEcipates
with
other
members,
does
not
make
an
effort
to
aUend
member
events
Inactive Member
Does
not
acEvely
tend
plot
and
has/will
receive
a
noEce

35. How do we “design”
an engaged member?

36. 1 Better Signage, Wayfinding
promote ownership, pride and public awareness

37. show website, email etc anything we have
Signage

38. Demarcation of Space

39. Demarcation of Space

40. Plot Owner Info

41. Map

42. 2 Better Communication
polite, consistent, timely

43. Website IA

44. Website IA

45. Website IA

46. Website IA

47. 3
Education & Training
if I know better, I will do better

49. Bulletin
Board

50. Bulletin
Board

51. Signage

52. Summary
✴ Foster
the
condiEons
for
community
to
happen,
engagement
to
emerge
✴ Start
with
the
user
and
the
“real
world”
✴ Small
things
can
make
a
big
difference
✴ Think
about
the
system:
online
and
offline
✴ Leave
things
beUer
than
you
found
them