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Getting business people
and developers to listen to
          testers
                    Gojko Adzic
                 http://gojko.net
               gojko@gojko.net
                   @gojkoadzic
http://www.flickr.com/photos/jcodysimms/246023851
/
Getting business people and developers to listen to testers
Problems

    Developers invading into testing → loss of
    control

    Lack of documentation, so people don't know
    what to test → no effect

    Very little influence → no respect

    People feel pushed out → no job satisfaction

    No clear definition of work → confusion, fear
http://www.flickr.com/photos/mulesafpilot/3513588967
http://www.flickr.com/photos/lambdachialpha/157986473
An experiment with four active battalions in
               US Army


 Commander expectations
 matched actions in only 34% of
 the cases

           L.G.Shattuck, 2000
           http://www.au.af.mil/au/awc/awcgate/milreview/shattuck.pdf
The process is very much like a
       telephone game




             http://www.flickr.com/photos/mataniere/3107073262
B2 bomber crashed and $2bn went
         up in flames

"the aircraft actually performed
   as it was designed. In other
   words, all the systems were
      functioning normally."

                                       Maj. Gen. Floyd L. Carpenter
    http://www.foxnews.com/wires/2008Jun05/0,4670,B2Crash,00.html
You can't help a lot when the party
        is already over...




           http://www.flickr.com/photos/biolog/3457774800
Problems

    Developers invading into testing → loss of
    control

    Lack of documentation, so people don't know
    what to test → no effect

    Very little influence → no respect

    People feel pushed out → no job satisfaction

    No clear definition of work → confusion, fear
Problems Symptoms

    Developers invading into testing → loss of
    control

    Lack of documentation, so people don't know
    what to test → no effect

    Very little influence → no respect

    People feel pushed out → no job satisfaction

    No clear definition of work → confusion, fear
Problems

    Testing is decoupled from development,
    happens on the end

    Lack of communication between business,
    developers and testers

    Animosity between developers and testers
Getting business people and developers to listen to testers
Specification workshops

    Everyone in the same room to discuss and
    agree on what should be done

    Iron out inconsistencies and gaps

    Warn, suggest, discuss, convince

    Communicate intent

    Learn!
Solutions for problems

    Workshops promote communication between
    business, developers and testers

    Testers can influence the specifications same
    as anyone else

    Everyone learns first-hand what the
    specification is so people know what to develop
    and test

    People start understanding what testers do and
    respect it
• www.gojko.net
• www.acceptancetesting.info
• www.agiletesting.org.uk
 (from tomorrow)

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Getting business people and developers to listen to testers

  • 1. Getting business people and developers to listen to testers Gojko Adzic http://gojko.net gojko@gojko.net @gojkoadzic
  • 4. Problems  Developers invading into testing → loss of control  Lack of documentation, so people don't know what to test → no effect  Very little influence → no respect  People feel pushed out → no job satisfaction  No clear definition of work → confusion, fear
  • 7. An experiment with four active battalions in US Army Commander expectations matched actions in only 34% of the cases L.G.Shattuck, 2000 http://www.au.af.mil/au/awc/awcgate/milreview/shattuck.pdf
  • 8. The process is very much like a telephone game http://www.flickr.com/photos/mataniere/3107073262
  • 9. B2 bomber crashed and $2bn went up in flames "the aircraft actually performed as it was designed. In other words, all the systems were functioning normally." Maj. Gen. Floyd L. Carpenter http://www.foxnews.com/wires/2008Jun05/0,4670,B2Crash,00.html
  • 10. You can't help a lot when the party is already over... http://www.flickr.com/photos/biolog/3457774800
  • 11. Problems  Developers invading into testing → loss of control  Lack of documentation, so people don't know what to test → no effect  Very little influence → no respect  People feel pushed out → no job satisfaction  No clear definition of work → confusion, fear
  • 12. Problems Symptoms  Developers invading into testing → loss of control  Lack of documentation, so people don't know what to test → no effect  Very little influence → no respect  People feel pushed out → no job satisfaction  No clear definition of work → confusion, fear
  • 13. Problems  Testing is decoupled from development, happens on the end  Lack of communication between business, developers and testers  Animosity between developers and testers
  • 15. Specification workshops  Everyone in the same room to discuss and agree on what should be done  Iron out inconsistencies and gaps  Warn, suggest, discuss, convince  Communicate intent  Learn!
  • 16. Solutions for problems  Workshops promote communication between business, developers and testers  Testers can influence the specifications same as anyone else  Everyone learns first-hand what the specification is so people know what to develop and test  People start understanding what testers do and respect it
  • 17. • www.gojko.net • www.acceptancetesting.info • www.agiletesting.org.uk (from tomorrow)