A summary of the Naralo survey as distributed to the North American ALS

1. NARALO SURVEY
Summary Results
Oct 15 2012
Glenn McKnight, Naralo

2. Milestones
● Idea
● Commencement
● Rollout
● Project completion on
July 31st, 2012
● 22 questions
● 38 completed survey

3. Language of Survey
- NARALO-EN:
https://www.surveymonkey.com/s/XPZ967N
- NARALO-ES:
https://www.surveymonkey.com/s/NYPM8L7
- NARALO-FR:
https://www.surveymonkey.com/s/NY5XKQX

4. What was the goal of the NARALO
survey?
● Gain information/
opinions of the
existing 24 ALS in
NARALO
● Gather opinions and
views of members

5. Who did the Research
● Glenn McKnight and Beau Brendler created
the survey with consultation to the NARALO
community for feedback on questions
● Survey was distributed to Naralo List using
Survey Monkey
● Process documented on the NARALO WIKI
● Matt stopped the poll on July 31
● Glenn McKnight completed the analysis and
presentation

6. Types of Questions
● How endusers use the Internet
● Awareness of ICANN
● Role and Function of ICANN
● ICANN's strengths and weaknesses
● Issues and Concerns

7. Survey Results
NARALO-EN: 35 people took the survey, 24 of
those 35 completed the entire survey.
NARALO-ES: no change - 2 people took the
survey, 1 of those 2 completed the entire survey.
NARALO-FR: no change - 1 person took the
survey, the person completed theentire survey.

10. Question Five Open-Ended Response
Examples of types of answers: ICANN DOES....
●Monitoring assignment and use of domain names.
●The Internet's address and number resources
●Maintaining the Domain Name System and IP numbering
● system .

12. Question Six
22% believe accurate personal information isn't
required to complete a domain registration

14. Question 9 and 10
A significant number (56%)were offered a service
upon registration to keep their information
anonymous and 26% purchased the extra service

16. Questions 11 and 12
A significant number 82% believe that the internet
is risky while 77% know of someone who has
been a victim of Internet Theft

18. Vast majority would not go to ICANN
for help on Internet Fraud

20. Reality vs Perception
Typical of surveys when people are asked about
actual risks of the Internet the perception doesn't
match the actuality

26. Icann Performance
( Highest to lowest )
1) Managing Internet Resources
2)Internet Governance
3) Policy Development
4)Internet Policing

28. ICANN
Areas Needing Improvement
1)Public Relations- 72%
2)Internet Policing-68%
3)Internet Governance 35%
4)Policy Development-39%
5)Management of Internet Resources - 39%

29. ICANN's Future Involvement
1)The Future of the Internet 72%
2)Bridging the Digital Divide 55%
3)Investigation of Criminal Activities 50%
4)Research on Internet Activities 50%
5)Supporting Charitable Causes 33%

30. Analysis Good
● Survey Monkey is a good tool for the
convenience of survey distribution and analysis
● Survey offered in English French and Spanish
● Lots of time for participation

31. Analysis: Negative
● Very low participation- Only 38 participants
● No proof that ALS's completed survey
● Wide variance in answers
● 30% drop off at 50% completion
● Unclear on the next steps or followup

32. Recommendations
● Longer period for survey review and completion
● Mechanism to vete the observations into the
ICANN ecosystem
●

33. Contact Information
Glenn McKnight
●
●Mcknight.glenn@gmail.com
●Internet Crime Blog
http://www.ecrimemonitor.wordpress.com