4. Customer Segments
Who Are Our Most Important
Customers?
For Whom Are We Creating
Value?
DiagramfromAlexOsterwalder,BusinessModelGeneration
5. Value Propositions
• Value to Customers?
• Problems Solved?
• What Bundle of Products &
Services to Customers?
DiagramfromAlexOsterwalder,BusinessModelGeneration
6. Channels
• How to Reach Customers?
• Which Channels Work Best?
• Which are Most Cost-Efficient?
• How are Channels Integrated with
Each Other and With Customer
Routines?
DiagramfromAlexOsterwalder,BusinessModelGeneration
7. Customer Relationships
• What Type of Relationship
Do Customers Expect?
• How Expensive Are They to
Maintain?
• Integration With Rest of
Business Model?
DiagramfromAlexOsterwalder,BusinessModelGeneration
8. Revenue Streams
• For What Value Are
Customers Willing to Pay?
• How Much Willing to Pay?
• How Do They Want to Pay?
DiagramfromAlexOsterwalder,BusinessModelGeneration
9. Key Resources
What Key Resources Are Required to Deliver
Value Proposition? Distribution Channels?
Customer Relationships? Revenue Streams?
DiagramfromAlexOsterwalder,BusinessModelGeneration
10. Key Activities
What Key Activities Do Value Propositions Require?
Distributions Channels? Customer Relationships?
Revenue Streams?
DiagramfromAlexOsterwalder,BusinessModelGeneration
11. Key Partners
Who Are Key Partners? Key
Suppliers?
Which Key Resources Are
Partners Providing? Key
Activities?
DiagramfromAlexOsterwalder,BusinessModelGeneration
12. Cost Structure
Most Important Costs?
Which Key Resources and Activities are Most Expensive?
DiagramfromAlexOsterwalder,BusinessModelGeneration
13. Revenue Models
• Straight Sales
• Subscription
• Time and Materials
• Consumables: Razor
Blades, Printer Ink
• Leasing/Renting
• Service Contracts
• Freemium
• Pay per Use
• License
• Advertising Sales
• Intermediation Fee
How you generate cash from customer segments –
How do customers want to buy from you?
14. User ≠ Decision Maker/Payer
• Advertising
• Medical Devices
Multi-Sided Markets
15. Pricing and Quantity
• Cost Plus
• Competitive Pricing
• Value Based
• Volume Pricing
• Economies of
Scale
• Offset Fixed
Costs
16. MammOptics
Pricing Strategy
Equipment Lease model Per-use
model
Consumable
Cost of the
device
Service per
year
Per-use fee
Consumable
$50,000
$3,000
0
0
$5,000
$10,000
0
0
$5,000
0
$50
0
$25,000
0
0
$20
17. MammOptics
Pricing Strategy
Equipment Lease model Per-use
model
Consumable
Cost of the
device
Service per
year
Per-use fee
Consumable
$50,000
$3,000
0
0
$5,000
$10,000
0
0
$5,000
0
$50
0
$25,000
0
0
$20