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How to Write Effectively When
You’re in a Real Hurry…
Giselle Conyette
Technical Communicator, Con-Yet Incorporated
Technology Creatively Captured in Words
LinkedIn http://www.linkedin.com/in/giselleconyette
Email conyette@sympatico.ca
Blog http://giselleconyette.typepad.com/
November 19, 2008 2
Six Simple Steps to Writing Effectively in a Hurry
Step 1. Don’t panic
 You’ll get it done. You always do. Get into it, and your creativity will
come to you.
Step 2. Analyze your audience
 Invest five minutes to put yourself in your audience’s shoes. Know
what makes your audience “tick” by asking yourself (or a couple of
readers), just two or three questions:
 What are their “pain points”? What issues bother them? Educational level?
Technical skill?
 What is the purpose of your message? To raise awareness? Train? Persuade?
Anything else?
 What is the action you want them to take after reading your content? Is
there a concrete business outcome you want to see happen?
November 19, 2008 3
Six Simple Steps to Writing Effectively in a Hurry
Step 3. Research efficiently
 Quickly track down information from resources such as:
 People – Call, email or drop by your closest subject matter expert
(SME)
 Social media – Pose your question on forums and business
networks such as LinkedIn
 Internet – Google your topic’s main keyword for current material;
or download an e-book, e-course, or webinar from a specialist
 Your files – Review previous drafts, project briefs, white papers,
presentations, brochures, and pamphlets
November 19, 2008 4
Six Simple Steps to Writing Effectively in a Hurry
Step 4. Brainstorm and plan
 This is the fun part. By now, your creative ideas are ready to come out:
 Turn off your internal censor and critic.
 Jot down your thoughts and ideas without editing, as they come to your mind.
 Create a mind map. It’s a very powerful brainstorming tool. A mind map is a
diagram that represents how your ideas relate. It helps you organize your ideas,
prioritize content, and structure your writing.
 Creating a mind map is as easy as A, B, C:
 A. Put your main idea in the middle of a bubble or egg shape.
 B. Create as many connections as you can to the main idea.
 C. Create further connections to the subordinate ideas.
 You can use your mind map’s ideas as navigational aids for web content,
an outline of an article, or the table of contents of a report.
November 19, 2008 5
Six Simple Steps to Writing Effectively in a Hurry
Step 5. Develop and organize
 You can organize your content as you go, but you may find it easier to
develop the content first and then organize it.
 As you organize your content:
 Identify the information types. Types you’ll probably have include a list,
procedure, process and concept. “Information typing” helps you present
content effectively so your audience understands what it is, and what it
means, quickly and easily. For example, your audience would understand a
procedure more easily if you present it as numbered steps.
 Remember, a picture tells a thousand words. If you’re explaining a complex
concept or process, your audience would understand it more quickly if you
illustrate it as a flowchart, screen capture, or diagram.
 Group related chunks of information into headings.
 Group related headings into chapters, if this is a long document.
November 19, 2008 6
Six Simple Steps to Writing Effectively in a Hurry
Step 6. Finalize it all
 By this stage, the clock is usually ticking down and you’re very alert, excited; almost
there… (at least, that’s the positive way to label anxiety!)
 Edit your content before sending or posting it. You’ll thank yourself a hundred times.
Here’s a quick guide to editing it thoroughly, but fast!
 Perform what I call a “sanity check” on:
 Headings (review table of contents)
 Headers and footers (on long documents) and navigational aids (in web content)
 Captions (on screen captures, diagrams and tables)
 Pagination and numbering (of procedures, headings, tables, and captions)
 Other places where you absolutely do not want to make a mistake: title, date, company name…
 Carefully reread the content; if possible, read it out loud. Check for:
 Typos not caught by spell check
 Wordiness (clear copy editors remove excessive words to clarify the point)
 Punctuation
 Finally, does your tone match your audience?
November 19, 2008 7
Finally…
Step 7: Save Precious Time
If time is of the essence, you can take a seventh step – outsource that task to me.
Giselle Conyette
Director, Con-Yet Incorporated
Technology Creatively Captured in Words
Email conyette@sympatico.ca
LinkedIn http://www.linkedin.com/in/giselleconyette
Blog http://giselleconyette.typepad.com/
November 19, 2008 8
About the Author
 As a technical communicator, Giselle Conyette helps companies creatively
capture technology products in words.
 She provides over 13 years of experience in high-quality research,
interviewing, and writing on technologies for clients in various industries
such as health care, semi-conductor manufacturing, telecommunications,
government, banking, and energy.
 Clients rely on the writing they outsource to Giselle because they
consistently receive a complete and reliable product back; content is
written clearly, easy to understand, and accurate; and confidentiality is
upheld.
 Want to learn more? Here’s how you can contact Giselle:
Giselle Conyette
Director, Con-Yet Incorporated
Technology Creatively Captured in Words
Email conyette@sympatico.ca
LinkedIn http://www.linkedin.com/in/giselleconyette
Blog http://giselleconyette.typepad.com/

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How To Write Effectively When You’Re In A Hurry

  • 1. 1 How to Write Effectively When You’re in a Real Hurry… Giselle Conyette Technical Communicator, Con-Yet Incorporated Technology Creatively Captured in Words LinkedIn http://www.linkedin.com/in/giselleconyette Email conyette@sympatico.ca Blog http://giselleconyette.typepad.com/
  • 2. November 19, 2008 2 Six Simple Steps to Writing Effectively in a Hurry Step 1. Don’t panic  You’ll get it done. You always do. Get into it, and your creativity will come to you. Step 2. Analyze your audience  Invest five minutes to put yourself in your audience’s shoes. Know what makes your audience “tick” by asking yourself (or a couple of readers), just two or three questions:  What are their “pain points”? What issues bother them? Educational level? Technical skill?  What is the purpose of your message? To raise awareness? Train? Persuade? Anything else?  What is the action you want them to take after reading your content? Is there a concrete business outcome you want to see happen?
  • 3. November 19, 2008 3 Six Simple Steps to Writing Effectively in a Hurry Step 3. Research efficiently  Quickly track down information from resources such as:  People – Call, email or drop by your closest subject matter expert (SME)  Social media – Pose your question on forums and business networks such as LinkedIn  Internet – Google your topic’s main keyword for current material; or download an e-book, e-course, or webinar from a specialist  Your files – Review previous drafts, project briefs, white papers, presentations, brochures, and pamphlets
  • 4. November 19, 2008 4 Six Simple Steps to Writing Effectively in a Hurry Step 4. Brainstorm and plan  This is the fun part. By now, your creative ideas are ready to come out:  Turn off your internal censor and critic.  Jot down your thoughts and ideas without editing, as they come to your mind.  Create a mind map. It’s a very powerful brainstorming tool. A mind map is a diagram that represents how your ideas relate. It helps you organize your ideas, prioritize content, and structure your writing.  Creating a mind map is as easy as A, B, C:  A. Put your main idea in the middle of a bubble or egg shape.  B. Create as many connections as you can to the main idea.  C. Create further connections to the subordinate ideas.  You can use your mind map’s ideas as navigational aids for web content, an outline of an article, or the table of contents of a report.
  • 5. November 19, 2008 5 Six Simple Steps to Writing Effectively in a Hurry Step 5. Develop and organize  You can organize your content as you go, but you may find it easier to develop the content first and then organize it.  As you organize your content:  Identify the information types. Types you’ll probably have include a list, procedure, process and concept. “Information typing” helps you present content effectively so your audience understands what it is, and what it means, quickly and easily. For example, your audience would understand a procedure more easily if you present it as numbered steps.  Remember, a picture tells a thousand words. If you’re explaining a complex concept or process, your audience would understand it more quickly if you illustrate it as a flowchart, screen capture, or diagram.  Group related chunks of information into headings.  Group related headings into chapters, if this is a long document.
  • 6. November 19, 2008 6 Six Simple Steps to Writing Effectively in a Hurry Step 6. Finalize it all  By this stage, the clock is usually ticking down and you’re very alert, excited; almost there… (at least, that’s the positive way to label anxiety!)  Edit your content before sending or posting it. You’ll thank yourself a hundred times. Here’s a quick guide to editing it thoroughly, but fast!  Perform what I call a “sanity check” on:  Headings (review table of contents)  Headers and footers (on long documents) and navigational aids (in web content)  Captions (on screen captures, diagrams and tables)  Pagination and numbering (of procedures, headings, tables, and captions)  Other places where you absolutely do not want to make a mistake: title, date, company name…  Carefully reread the content; if possible, read it out loud. Check for:  Typos not caught by spell check  Wordiness (clear copy editors remove excessive words to clarify the point)  Punctuation  Finally, does your tone match your audience?
  • 7. November 19, 2008 7 Finally… Step 7: Save Precious Time If time is of the essence, you can take a seventh step – outsource that task to me. Giselle Conyette Director, Con-Yet Incorporated Technology Creatively Captured in Words Email conyette@sympatico.ca LinkedIn http://www.linkedin.com/in/giselleconyette Blog http://giselleconyette.typepad.com/
  • 8. November 19, 2008 8 About the Author  As a technical communicator, Giselle Conyette helps companies creatively capture technology products in words.  She provides over 13 years of experience in high-quality research, interviewing, and writing on technologies for clients in various industries such as health care, semi-conductor manufacturing, telecommunications, government, banking, and energy.  Clients rely on the writing they outsource to Giselle because they consistently receive a complete and reliable product back; content is written clearly, easy to understand, and accurate; and confidentiality is upheld.  Want to learn more? Here’s how you can contact Giselle: Giselle Conyette Director, Con-Yet Incorporated Technology Creatively Captured in Words Email conyette@sympatico.ca LinkedIn http://www.linkedin.com/in/giselleconyette Blog http://giselleconyette.typepad.com/