The document discusses various trends and forces that will shape the future of retail over the next 5-10 years. It predicts that the integration of online and physical retail experiences will continue, with a decline in the dominance of physical stores. Mobile access and peer-to-peer commerce will grow in importance. Brands and companies will need to be more environmentally and socially responsible. The aging population and personalization of experiences will also impact retail. Data and new technologies like artificial intelligence will drive major changes in retail products, processes and customer expectations.

1. What is your image
of the future?

2. 5-10 Year Retail ETDʼs
• Continued integration of online and physical
experience, declining dominance of physical
• Continued rise of peer-to-peer commerce
• Intelligence built into products and processes
• Expectations for environmental and social
responsibility - especially of companies whose
products seem related to these values
• Growth in local and village centers
• Mobile access becomes critical
• Brand democratization
• Convergence of company, employees, brand

3. The future creates the present…

4. Aging population
and DIFM

5. Not a Mystery
•Economic Struggle
•Old, Young
•Tech Acceleration
•Environment & Lifestyle
•New Retail Realities

6. AORTA Technology Rules
From WEB To STREAM

7. Global
Weirding

8. Environment
& Life Styles

10. Data is the new oil...
Based
on:
Gerd
Leonhard Image
credit
SuperAlloys.com

11. New Retail Realities

12. People of the screen will not
accept old limitations...
Based
on:
Gerd
Leonhard

13. Business of the future is about
making the experience fluid...
Based
on:
Gerd
Leonhard

14. Reality:
People Buy
Differently

15. the Delta Touch Faucet typical timeline
Purchase
Buy
Faucet
Choose
Retailer
Consider Choose
Make,
Model
Read
Reviews
Search
Online
Aware See
adverts
1
Day 5
Days 10
Days 15
Days
Based
on:
This
Fluid
World

16. the Delta Touch Faucet actual timeline?
Purchase
Buy
Faucet
Talk
with
spouse
Consider
Check
Facebook
page
and
website
of
retailer
Read
comment
from
Facebook
friend
who
Aware recommends
make,
model,
retailer
0
hours 1.5
hours 3
hours 6
hours
Based
on:
This
Fluid
World

17. In a networked
society
interaction comes
before transaction
Based
on:
Gerd
Leonhard

27. Sylvania Facebook Masterful Makeover

32. A co-creation feedback loop
enable people to
create and share ideas
with social media tools
update strategy accept
based on alternate ideas
information and comments
learned

33. Brand Democratization

34. Brands are built
and can be destroyed
increasingly outside our control
Original
Source:
This
Fluid
World

35. Every internet device is a
publishing tool
Once on the internet,
information lasts forever
Public access to information
includes the customers,
employees & the boss

37. ©iStockphoto
.com/ozgurd
onmaz
From Customers
to Fanatics

38. Fanatics Can Make and Break Your Brand

39. 5 Strategic Principles
Foresight improved by thinking long term
Strategies need to be nimble, agile and
near term
Allocate resources for involvement
Prepare scenarios, monitoring systems, and
response protocols
Be proactive, be brave, be human

40. The
future
is
something
we
do
The
future
is
not
something
that
just
happens
to
us

41. thank you for your time
for more information
www.futurist.com
glen@futurist.com
www.twitter.com/glenhiemstra
www.facebook/glenhiemstra