We surveyed our customers to get their feedback on online communities and understand they value they are getting out of their Get Satisfaction community. We are very happy with our results! To learn more please visit our resources page: https://getsatisfaction.com/corp/resource-center/

1. Get Satisfaction
Customer Survey Findings
What Our Customers Say!

2. Get Satisfaction Customer Survey
• We surveyed our customers in the early summer of 2014
to understand the value they are getting out of their Get
Satisfaction communities.
• We saw 188 responses and great results!

3. CUSTOMERS SAY:
More than 57% say
their community
was essential in
improving customer
satisfaction &
bringing customers
back!
#1

4. CUSTOMERS SAY:
63% of customers
found that using
their community
helped to improve
knowledge of their
customers!
#2

5. CUSTOMERS SAY:
Creating a better
customer support
experience ranked
highest followed by
differentiating your
brand and identifying
new sale opportunities,
and accelerating sales
#3

6. CUSTOMERS SAY:
92% that say their community helps
get feedback and ideas from customer
conversations!
#4
CUSTOMERS SAY:
Through their community customers
will be able to engage prospects
earlier in the sales process in the
future.
#5
CUSTOMERS SURVEY:
73% found that right now their
community creates content that drives
organic search traffic.
#6

7. CUSTOMERS SAY:
An overwhelming
majority of community
users (90%) assert that
their community
provides better customer
service throughout the
process.
#7
CUSTOMERS SAY:
Peer-to-peer
communication is key!
65% use their community
to get customers talking
to each other!
#8

8. CUSTOMERS SAY:
80% claim that using their
community helps to
collect ideas for new
products or features
directly from customers.
#9

9. If you want to learn more about the value of your
community and how a community can help you,
visit our website to view customer case studies and
other customer community resources.