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Choosing An Incentive
     Structure
   An Ambassador Presentation



           @getambassador
Agenda

   About Ambassador
   Why Incentivize?
   Incentive Structure
   Incentive Types
   Incentive Amounts
About Ambassador
   Social Referral Platform for Brands
   Drive word-of-mouth referrals
   Acquire more customers
   Increase social presence
   Turn your customers into Brand Ambassadors
   Measurable results (ROI)
   Generate unique tracking URLs
      Leverage their social influence & reward them for
      marketing
   Simple Integration and Management
   SaaS delivery with API integration
   Integrates with the 3rd party tools you use
   Customized widgets
Why Incentivize?



   You’re competing for a
   customer’s time and energy—
   make it worth their while.
Choosing an Incentive Structure

       Single- or Dual-
       Incentive?

       $                     $

                         $
Choosing an Incentive Structure
  The right structure for the right
  time.




      A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood, Journal of Marketing, 2007
Choosing Incentive Types

   Monetary Incentives
   Offering cash for referrals
   Pro: Universally attractive to ambassadors
      Con: Rewards do not recycle into your business
      automatically

   Non-Monetary Incentives
   Offering points, swag, or discounts for referrals
   Pro: Rewards can be recycled into business
   Con: Not as universally appealing
Determining Incentive Amount


   Need to Calculate
   Customer Lifetime Value
      Customer Acquisition Cost

   Final Result
   Sustainable
   Restrained
   Effective
Our eBook

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Optimizing Your Referral Program Incentive Structure

  • 1. Choosing An Incentive Structure An Ambassador Presentation @getambassador
  • 2. Agenda About Ambassador Why Incentivize? Incentive Structure Incentive Types Incentive Amounts
  • 3. About Ambassador Social Referral Platform for Brands Drive word-of-mouth referrals Acquire more customers Increase social presence Turn your customers into Brand Ambassadors Measurable results (ROI) Generate unique tracking URLs Leverage their social influence & reward them for marketing Simple Integration and Management SaaS delivery with API integration Integrates with the 3rd party tools you use Customized widgets
  • 4. Why Incentivize? You’re competing for a customer’s time and energy— make it worth their while.
  • 5. Choosing an Incentive Structure Single- or Dual- Incentive? $ $ $
  • 6. Choosing an Incentive Structure The right structure for the right time. A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood, Journal of Marketing, 2007
  • 7. Choosing Incentive Types Monetary Incentives Offering cash for referrals Pro: Universally attractive to ambassadors Con: Rewards do not recycle into your business automatically Non-Monetary Incentives Offering points, swag, or discounts for referrals Pro: Rewards can be recycled into business Con: Not as universally appealing
  • 8. Determining Incentive Amount Need to Calculate Customer Lifetime Value Customer Acquisition Cost Final Result Sustainable Restrained Effective

Hinweis der Redaktion

  1. Single Incentive: A single incentive structure only rewards the original referrer for the new sale generated as a result of their activity. Dual Incentive: A dual incentive structure rewards both the referrer and the new customer.
  2. For a smaller brand, a single incentive structure with higher value proves more effective than a dual incentive structure in with both participants receive less of a reward. Based on these results, it is more effective for rewards to be skewed in favor of the original referrer for smaller brands. For a strong, established brand a dual incentive structure works better as a result of existing customers having an established relationship with the brand that deters price sensitivity; meaning that new customers should be targeted and rewarded more than existing customers. Both types of brands should take into account the benefits of an escalating reward structure, where-in referrers are rewarded more for each subsequent referral they loop in. This is based on the assumption that recommendations to close friends and family would have occurred anyway so its important to keep ambassadors engaged. In this case, the structure should be geared towards rewarding referrals to casual acquaintances.