2. (Re)introductions Full service digital marketing agency Strategy Creative Technology Performance 10 years web marketing experience nationally and internationally 2007 Illawarra Business of the Year Private Sector – SMEs to ASX listed 3 levels of Government- Federal, State & Local Govt
3. Agenda Where are we now? Digital Marketing Pyramid Clients/Market Website Social Media Your Team Hints, Tips & Useful Stuff
4. Where are we at? Adoption Today, 80% of households are online Almost 90% of those are on broadband
5. Where are we at?Engagement Aussie Internet users spend 17.6 hrs/wk online This is almost 30% more time than TV! (13.4)
6. Where are we at? Social & Personal More time on social networks (almost 7 hours/month for Australians)
7. Digital Marketing Challenges Massive reach but with massive fragmentation Low cost but lots of competition We can’t push messages – we have to pull in the market Social media removes any control we (falsely) thought we had
9. Your Website Brochure Experience, Specialisations, Industries & People Content Demonstrate expertise with blog posts, articles, publications, presentations & videos Conversion Accessible contact details, enquiry formsand making sure you’re measuring it!
10. Website Success: Content Brochure = Good, Thought Leader = Great!! Make it an easy, routine & KPI activity A few tips on doing it well Keep it bite-sized – especially for legal stuff! Make it easy to share – Facebook ‘Like’ links Show expertise, but leave them wanting more! Be honest and human – trust is critical
11. Social Marketing Consumer Clients - Facebook Pages Groups Events Commercial Clients – LinkedIn Groups Recommendations
12. Social Marketing Success: Engagement To engage, you need to join the conversation A few tips on doing it well: Encourage & reply to comments on your content Use Facebook Pages to promote your content Monitor Twitter for keywords & send helpful replies with links back to content on your site Send targeted email dispatches & encourage replies, questions & comments
15. Tip #2 – Facebook Privacy & Lists Checkyourprivacysettings
16. Tip #3 – Use & Fear the An online archive of websites over time http://web.archive.org Example: Remember: once something is posted, it never dies. Google Cache can also be useful/feared
19. Tip #6 Look into Facebook Advertising Simple & effective display advertising Target based on demographics: Geography Age Relationship Status Interests Very cost effective, but with pitfalls
20. Conclusions The market is online It is now an ecosystem You need a digital strategy, not just a website Your Team Social Media Website Clients/Market