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The primary law governing contracts of insurance is the Indian Contract Act, 1872.
                                                                                          However, there many issues not covered by the said Act. This may relate to torts,
                                                                                          consumer rights, transfer of property, agency issues etc.

MODULE IV
                                                                                          Torts and Crimes
Legal Aspects of insurance-Insurance Act1938-Indian Contract Act-Consumer
Protection Act 1986-Insurance ombudsman-Contract of agency-Special principles of          Torts
insurance contracts including reinsurance and double insurance                            A tort is a private wrong. It occurs whenever someone acts or fails to act in such a
                                                                                          manner that an individual's peace of mind or right are jeopardized. It refers to any
    LEGAL FRAMEWORK OF INSURANCE BUSINESS                                                 individual's action that effectively deprives another of his right to security of person,
                                                                                          reputation, or property. Torts differ from crimes in that the latter are public wrongs.
Insurance is made available to the public through the medium of contracts that detail     A crime is any act that the legislature determines to be punishable by law. The same
the rights and duties of the parties to the insurance agreement. These contracts may      act may include all of the elements of a particular tort and a particular crime, in
range from implied or oral agreements, to formal written contracts issued by              which case there exists a public remedy in the form of punishment prescribed by law
companies.                                                                                and a private remedy that is often in the form of monetary damages.

Most of the insurance contracts are expressed in writing even when an oral binder         Torts are important in insurance because they are a major source of loss covered by
initiates the transaction.                                                                liability insurance. The automobile insurance policy is essential because it provides
                                                                                          for payment of judgments awarded by the courts in negligence cases as well as the
Insurance contracts are complicated because of the technical nature of the subject
                                                                                          costs of litigation or claims settlement. The comprehensive- personal liability
matter, the statutory requirement that certain language be employed, and the need to
                                                                                          insurance policy covers losses arising from negligent conduct unrelated to the care,
avoid terms that may be construed as ambiguous. However, the need for legal clarity
                                                                                          custody, or control of the automobile or to business pursuits. The comprehensive
may lead to a contract that is beyond the comprehension of the typical insurance
                                                                                          general liability insurance policy covers losses occurring as a direct result of
consumer. Furthermore, the technical nature of many contracts often distracts from
                                                                                          negligence in many business-situations.
the mutual understanding of its terms by the parties to the contract.
                                                                                          Crimes
Insurance contract can broadly be classified into two categories (a) life and (b) non-
life insurance. The subject matter of life insurance is life of the assured. In a life    Sometimes that are recognized by statute are specific to insurance, while others are
policy the life is covered for a certain amount which is payable on the maturity of the
                                                                                          relevant to insurance law because they are crimes committed to obtain funds illegally
policy or on the death of policyholder which is earlier. The amount is payable on
death to the nominee/legal heir of the deceased.                                          from insurance companies. A few example of crimes are:

Non-life insurance can again be categorised according to the uncertainties and events         a)   Rebating : passing of commission/incentives by agents to prospective
covered by the respective policies. Some examples of non-life insurance policies are               insureds to purchase on insurance policy.
householders insurance and fire insurance. Personal accident insurance is linked to
human life hence would not strictly fall in the category1 of non-life insurance though        b) Twisting : inducing an individual to terminate are life insurance policy in
the characteristic of uncertainty which attracts to non life insurance is manifested             order to buy another to the disadvantage of the insured.
even in personal accident and medical insurance policies respectively.
                                                                                              c)   Filing of false claims : attempt to collect money from an insurance company
                                                                                                   when there is no loss or the padding or inflation of claims by procuring
                                                                                                                                                                                 1
excessive and fraudulent estimates of damages. Unlicensed insurance                 e)   Possibility of performance etc.
         activity :

    d) Unlicensed person engaging in any insurance transaction that requires
       licensing (guilty of a misdemeanor).                                              Offer and Acceptance

    e)   Defamation : publication of material that might tend to lessen public           The offer for entering into insurance contract generally come from the insured
         confidence in the institution of insurance.                                     (proposer). The insurance company may also propose to make the contract. In order
                                                                                         to constitute a valid acceptance, offer and its acceptance must fulfil the requirements
    f)   Asson : felonious burning of property of another to defraud an insurance        as prescribed by the Indian Contract Act, 1872. Whether the offer is made by the
         company.                                                                        insurer or insured, the moot point is acceptance.

    g) Homicide : when the beneficiary of a life insurance policy swindles the           Any act that precedes it is an offer or a counter-offer. All that precede the offer or
       insured for the purpose of obtaining the proceeds of the policy or otherwise.     counter-offer is an invitation to offer. In insurance, the publication of prospectus, the
                                                                                         canvassing of the agents are invitations to oiler. When the proposer proposes to enter
    h) Breach of trust: agents using or mingling the client's insurance premiums         the contract it is an offer and if there is any alteration in the offer that would be a
       with their own funds.                                                             counter-offer. If this alteration or change (counter-offer) is accepted by the proposer,
                                                                                         it would be an acceptance. In absence of counter-offer, the acceptance of offer will
    i)   Unfair discrimination: charging of different rates by a single insurance
                                                                                         be an acceptance by the insurer. At the moment, the notice of acceptance is given to
         company to similar risk class.
                                                                                         other party, it would be a valid acceptance.
    j)   Conspiracy : dishonest agent conspires with his client to defraud the
                                                                                         On acceptance of the proposal by the insurer, a valid and binding contract comes into
         insurance company by misrepresentation, by filing false claims or falsifying
                                                                                         existence. If the insurer indicates a higher premium than the normal as per proposal
         documents.
                                                                                         or conditions of acceptance are different from the standards ones, such indication
INDIAN CONTRACT ACT, 1872                                                                tantamount to a counter-offer which the proposer may or may not accept. It is
                                                                                         necessary that in order to make a binding contract of insurance, the parties must
Insurance contracts are agreements between insurance companies and insured for the       agree upon every material term affecting the agreement.
purpose of transferring from insured to the insurer a part of the risk of loss arising
out of contingent event. Therefore all the provisions of Indian Contract Act, 1872, in   In case of Life insurance a valid and binding contract comes into existence upon
general are applicable to insurance contracts. Under Section 10 of the Indian            payment of first premium. When a proposal form duly filled in by the proposer is
Contract Act, following conditions are necessary to. form a valid contract:              accepted by the insurer, the acceptance communicated to the proposer is in reality a
                                                                                         counter-offer indicating that the proposal will be accepted on payment of the
    a)   Agreement between two parties                                                   premium and communication of the assent of the proposer 10 special terms, if any.
                                                                                         Unless the proposer assents to or complies with the terms of insurer no contract
    b) Lawful object .                                                                   would come into existence.

    c)   Capacity to contract                                                            Every contract of insurance must be in writing and must comply with the provisions
                                                                                         of the Indian Stamp Act. An oral or informal contract gives the insured a right to call
    d) Consideration.

                                                                                                                                                                                2
for a stamped policy, even after the loss insured against has occurred in view of the
Indian Stamp Act, 1899.

An issuance of a policy may some time takes time after acceptance of risk in view of
underwriting and administrative procedures. The issuers may issue a cover note for a        Consideration
stipulated period which is also a valid evidence of contract.
                                                                                            For insurance contracts, consideration is in the form of premium to be paid by the
Legal Object                                                                                insured and a promise to pay, compensate or indemnify in accordance with the terms
                                                                                            and conditions incorporated in the policy, on the part of the insurer! A premium is
For a valid contract, the object of the agreement should be lawful and must not be          the price for the risk undertaken by the insurers. It is the consideration receivable by
prohibiled by any law. Any subject matter of contract that is (fj not forbidden by law,     the insurers from the insured in exchange for their undertaking lo pay the sum
or (11) is not immoral, or (hi) opposed lo public policy, or (in) which does not defeat     insured in ease the event insured against takes place.
the provisions of any law, is lawful. The subject matter of insurance in the proposal
form and also the consideration should be legal. If there is any contract to defraud        Amount of premium is not the criteria, but a contract without payment of premium is
the insurer rather than based on round principles of indemnity, the contract is void.       void.

Mistake and Misrepresentation                                                               Free Consent

A contract of insurance is a contract uberrimae fidei, i.e., is based on the principle of   Parties entering into the contract should enter into the contract by their free and
utmost good faith. If utmost good faith is not observed by either party insurer or          genuine consent. The consent shall be free with it is not caused by : (i) coercion, (2)
insured the contract may be avoided by the other.                                           undue influence, (3) fraud, or (4) misrepresentation, or (5) mistake. When there is no
                                                                                            free consent except fraud the contract becomes voidable at the option of the party
Capacity to Contract                                                                        whose consent was so obtained. In ease of fraud, the contract would be void. The
                                                                                            proposal for free consent, must sign a declaration to this effect, the person explaining
The rules laid down under the Indian Contract Act, 1872, defining the contractual           the subject-matter of the proposal to the proposer must also accordingly make a
capacity of the parties apply generally to insurance contracts in the same manner as        written declaration on the proposal.
they apply to other types of contracts.
                                                                                            The proposer must full disclose all material information and sign a declaration in the
Every person is competent to contract (a) who is of the age of majority according to        proposal. Also, the insurer must full disclose the product details to the proposer.
the law, (6) who is of sound mind, and (e) who is not disqualified from contracting
by any law to which he is subject.                                                          Examples of Material Circumstances in Marine Insurance

The capacity of an insurer to enter into contracts of insurance depends upon its                1.   Concealing the nationality of the insured when such nationality is of
constitution.                                                                                        importance [Associated Oil Carriers Ltd. v. Union Ins. Society of Canton
                                                                                                     (1917) 2 K.B. 184].
A minor is, therefore, incompetent to contract, and a contract with a minor is a
nullity; but under certain circumstances, an insurer may issue a policy on the life of a        2.   The fact that the ship had developed a leak before the insurance was
minor. Under the system of deferred assurance policies, the insurance contract is                    effected [Russel v. Thorton 1859 20 L.R. Ex. 9].
with a parent or legal guardian, who is competent to contract.                                  3.   The fact that the goods carried on the ship arc grossly over-valued when the
                                                                                                     ship is insured. [Ionidies v. fender (1874) L.R. 7. Q.B. 531].
                                                                                                                                                                                  3
Discharge of Contract                                                                         Insurance Act, 1938

A contract terminates in the following situations : '                                         Insurance Act, 1938 is the primary law that governs the insurance business in India.
                                                                                              It provides for the registration and licensing of insurers, payment of premiums,
        1.   Performance : When all the terms of the contract in terms of performance         alteration and other policy matters, powers of governments, accounts, audit and other
             have been carried out. Payment of premium and payment of claim by                reporting requirements, mode of deposits and investments, constitution of claim
             respective parties.                                                              settlement authorities.

        2.   Release : When one party to the contract agrees to excuse performance by         Insurance Regulatory and Development Authority Act, 1999
             the other party after breach of the contract by the latters. Denial of a claim
             by insured on account of fraud.                                                  The Insurance Regulatory and Development Authority Act, 1999 provides for the
                                                                                              establishment of an Authority to protect the interests of holders of insurance policies,
        3.   Discharge : (a) Discharge by implied consent or impossibility of                 to regulate, promote and ensure orderly growth of the insurance industry and for
             performance: The law does not compel a man to do the impossible thing.           matters connected therewith or incidental thereto and further to amend the Insurance
             Contract is discharged when performance becomes impossible:                      Act, 1938, the Life Insurance Corporation Act, 1956 and the General Insurance
                                                                                              Business (Nationalisation) Act, 1972.
   i.        Due to destruction of the subject-matter;
  ii.        Due to death or incapacity of the promisor in a contract for personal            CONSUMER PROTECTION ACT 1986 (COPA)
             services;
                                                                                                1.   Under this Act, a consumer, as an individual or along with other individuals,
 iii.        Due to subsequent change of legislation;                                                or through a consumer organisation, can approach the various forums
  iv.        Due to non-existence or cessation of a state of affairs, the existence or               prescribed under the Act for redress, in case he is not satisned with the goods
             continuance of which formed the basis of the contract; and                              or service .provided. He has to allege a defect m goods or service. A defect or
                                                                                                     deficiency is a fault, imperfection shortcoming or inadequacy in the quality,
  v.         Due to such an alternation of circumstances as to bring about complete                  nature or manner of performance, which is required to be maintained by or
             frustration of the commercial object.                                                   under any law or in pursuance of a contract or undertaking in relation to that
    (b) Discharge by tender :Where on party is ready and williny to perform his                      service.
promise and has offered lo do so at the right time and place, hut the other party does          2.   In order to attend to complaints under this Act, consumer dispute redressal
not accept performance, Ihe contract is discharged by lender or 'attempted                           forums are established in each district and for each State. The forum at the
performance'.                                                                                        district level will hear complaints up to the value of Rs.20,00,000 and the
                                                                                                     forum at the State level will hear complaints up to the value of Rs.
4. Void Contracts : When an agreement is discovered to be void.
                                                                                                     1,00,00,000. The National Commission will attend to matters beyond the
5. Breach of Contract : When a contract has been broken. Where the insured has                       jurisdiction of the State forums and also appeals against the decisions of a
committed such a breach the insurer can terminate the contract of insurance.                         State forum.
                                                                                                3.   The COPA applies to the insurance business as well. Policyholders . have the
6. Novation : If the parties to a contract for it or rescind or later it, the original               right to seek redress against unfair practices or unsatisfactory service from
contract need not be performed.                                                                      insurers and from agents. The majority of disputes relating to insurance arise
                                                                                                     out of repudiation and delays in claims. On all these matters, agents can help a
                                                                                                                                                                                    4
great deal to mitigate the complaint or grievance. A written presentation is a      entered into and the acts done by the principal in person". A contract of agency may
        sure method of ensuring that the correct information is given. Delays in office     be made in writing or verbally. When it is in writing, it is in the form of power of
        procedures can be avoided through the agent's personal intervention. Such           attorney. Following provision's are worth noting:
        delays occur often due to non-compliance with requirements or ambiguity in
        title. If due care is taken -at the time of proposal and all material information            An agent cannot lawfully employ another to perform acts, which he has
        supplied, there cannot be a repudiation of a claim.                                          expressly or implied undertaken to perform personally, unless by ordinary
                                                                                                     custom of trade or from the nature of the agency, a sub-agent must be
The Consumer Protection Act, 1986                                                                    employed. This involves the general maxim of law that a delegatee cannot
                                                                                                     further sub-delegate. A "sub-agent" is a person employed by, and acting
The Act applies to all goods and services unless specifically exempted by Cenlral
                                                                                                     under the control of, the original agent in the business of the agency.
Government. The provisions of the Act are compensatory in nature.
                                                                                                     Where a sub agent is properly appointed, the principal is, represented by the
It enshrines the following rights of the consumers:                                                  sub-agent and is bound by and responsible for his acts as if he were an agent
                                                                                                     originally appointed by the principal.
   i.     The right to be protected against the marketing of goods which are
          hazardous of life and properly;                                                            The agent is responsible to the principal for the acts of the sub-agent.
  ii.     The right to be informed about the quality, quantity, potency, purity,                     The sub-agent is responsible for his acts to the agent, but not to the
          standard and price of goods so as to protect the consumer against unfair                   principal, except in cases of fraud of wilful wrong.
          trade practices;
                                                                                                     If an agent does something on behalf of the principal but without his
 iii.     The right to be heard and to be assured that consumers interest will receive               knowledge or authority, the principal may elect to ratify the action or to
          due consideration at appropriable forum:                                                   disown it. A principal ratifying any unauthorized act done on his behalf
 iv.      The right to seek redressal against unfair trade practices or unscrupulous                 ratifies the whole of the transaction of which such act formed part.
          exploitation of consumers;                                                        In an agent deals on his own account in the business of the agency, without first
  v.      The right to consumer education.                                                  obtaining the consent of his principal and acquainting him with all material
                                                                                            circumstances which have come on his own knowledge on the abject, the principal
Under Section 2(e) of the Act, the insurance is recognised as services. Chapter 32 of       may repudiate the transaction, if the case shows either that any material fact has been
the Act elaborates various" consumer rights.                                                is honestly concealed from him by the agent or that the dealings of the agent have
                                                                                            been disadvantageous to him.
Agency
                                                                                            If an agent does a criminal act, the principal is not liable to the agent, either upon an
The law relating to agency is part of the Indian Contract Act. An agent is defined as
                                                                                            express or an implied promise, to indemnify him against the consequence of that act.
"a person employed lo do any act for another, or lo represent in dealings with third
persons."                                                                                   Where an agent does more than he is authorized to do, and what he does beyond the
                                                                                            scope of his authority cannot be separated from what is within it, the principal is not
The person for whom such an act is done or who is so represented is called the
                                                                                            bound to recognise the transaction.
Principal. Section 226 of the Contract Act states that "Contracts entered into through
an agent, an obligation arising from acts done by an agent, may be enforced in the
same manner, and will have the same legal consequences as if the contracts has been

                                                                                                                                                                                   5
In the absence of any contract to that effect, an agent cannot personally enforce           (c) Unilateral : After the insured pays Ihe premiums the performance is obligatory
contracts entered into by him on behalf of his principal nor is he personally bound by      on one fiarty, i.e. the insurer.
them.
                                                                                            (d) Aleatory : performance is conditioned upon an event that may or may not
Termination of Agency : An agency is terminated by the principal revoking his               happen
authority; or by the agent renouncing the business of the agency; or by the business
of the agency being completed; or on the death of either the principal or the agent.        Elements of Insurance Contract

Agent's Duty : An agent is bound to conduct the business of his principal according         The four basic elements to every insurance contract are:
to the directions given by the principal, or in the absence of any such directions,
                                                                                                A. Application : An application is required for every contract of insurance. In
according to the custom which prevails in doing business of the same kind at the
                                                                                                   the application, which is an offer to enter into a contract, the prospective
place where the agent conducts such business. When the agent acts otherwise and
                                                                                                   insured sols forth the facts and figures required by the insurance carrier1!,
any loss is caused, he must make it good to his principal, and if any profit accrues, he
                                                                                                   underwriting department. The application may be brief and oral, or of any
must account for it.
                                                                                                   length and in written form. In life insurance, the application itself becomes
Misrepresentations made or frauds committed by agents acting in the course of their                a part of life contract.
business for their principals have the same effect on agreement made by such agents
                                                                                                B. Binders : A binder is a memorandum specifying some of the details of the
as if such misrepresentations or frauds has been made or committed by the
                                                                                                   property or liability policy to be issued by the company. It is memorandum
principals; but misrepresentations made or frauds committed by agents in matters
                                                                                                   of insurance issued pending delivery of the formal policy. The binder may
which do not fall within their authority, do not affect their principals.
                                                                                                   be oral or written and may be given either by an agent or a company. A
INSURANCE CONTRACTS - IMPORTANT FEATURES                                                           broker, not being an agent of an insurance company, cannot issue binders.
                                                                                                   The binder is usually a temporary document and ordinarily would remain in
The principal functions of an insurance contract are :                                             force no more than ten days. For example, in automobile insurance a car
                                                                                                   buyer wants immediate coverage. By binding the insurance company to the
(1) to define the risk that is to be transferred
                                                                                                   risk, the agent need not wait for the insurance to become effective.
(2) to state the conditions under which the contract applies and
                                                                                                     Binders are not used in life insurance. Given the long term nature of the
(3) to explain the procedure for settling losses.                                                    contract and the insurer's inability to cancel a life insurance policy, the life
                                                                                                     insurer requires an opportunity to examine the application (and possible the
Nature of Contract                                                                                   applicant) before being bound to a lifetime contract. However, in place of
                                                                                                     binders the life insurance agent can provide the applicant with a receipt
An insurance contract as four attributes:                                                            (assuming the first premium installment is paid) that will provide varying
                                                                                                     insurance benefits depending on the nature of the receipt.
(a) Entirety : all the terms and conditions are to be found in the policy document. If
the terms and conditions are oral or not stated explicitly they are difficult for parties       C. Policy Forms : are formal written contract of insurance that sets forth all of
to prove.                                                                                          the terms of the agreement. The policy had two parts:
(b) Personal : the contact follows the person, the insured, rather than property.

                                                                                                                                                                                   6
i.    Heading : It is the declaration page and identifies the risk by specifying the          that Act and is paid by way of commission or otherwise, in consideration of
         name of the issued, the address location of the risk, period covered by the             his soliciting or procuring insurance business, including business relating to
         policy, description of the subject being insured, the amount of insurance               the continuance, renewal or revival of policies of insurance. He is, for all
         the amount of the premium, and any warranties of representations made by                purposes, an authorized salesman for insurance and needs a licence..
         the insured,
                                                                                            2.   As stated above, an agent is one who acts on behalf of another. The 'another'
  ii.    Body : It is the contract itself containing the various clauses pertaining to           on whose behalf the agent acts, is called the principal. The insurance
         agreements exclusion and condition.                                                     company is the principal in this case. The lawyer is the agent of the client,
                                                                                                 when he argues the case in court. An ambassador is an agent of his country.
 iii.    Back : It specifies the rights of the insured and the duties of the insurer.
                                                                                                 The agent represents the principal and acts on his behalf. Some insurers
         The condition, and .stipulations define the rights and duties of the parties
                                                                                                 designate their agents as 'advisors', 'consultants' etc., as if they are
         aside from injury agreement.
                                                                                                 independent persons. It is the nature of the function, which determines the
         Standardization of policy forms is an ongoing process, and most insurance               relationship of agency, not the designation. An independent advisor or
         contracts have uniform language for the greater part of their terms. Such               consultant would not be appointed by an insurance company. He would be
         standardisation makes possible economies of operation, statistical                      knowledgeable enough as a person to be approached for advice or
         uniformity, and better communication between the insured, his agent, and                consultation. Some insurance agents may ll insurance agents should strive
         the insurance company. Where language has been standardised,                            to attain that acquire status.
         determination of the meaning of the words and phrases by the courts
                                                                                          AGENTS’ REGULATIONS
         reduces the chance a misunderstanding.
  iv.   Endorsement : An endorsement is a form that is used to modify the policy            3.   The Insurance Act requires that an insurance agent must have a licence. The
         contract Endorsements may extend or restrict coverage, permit transfers of              authority to implement the provisions of the Insurance Act, including
         interest in properly, transfer coverage, transfer coverage from one place to            matters relating to the issue of licences to agents, is the 1RDA, constituted
         another, increases or decreases limits of coverage, provide tor assignment              by the IRDA Act of 1999. The IRDA had issued the IRDA (Licensing of
         of policies or changes in beneficiary designations, provide for changes in              Insurance Agents) Regulations, 2000, dealing with the issue of licences and
         settlement options elected, or in any other legal manner permit                         other matters relating to agents. The Regulations are reproduced in full at
         amendments to the contract.                                                             the end of this course and form part of the study material. The various
                                                                                                 forms, which are part of the Regulations, have been omitted. The can be
        Endorsement are usually done by party forms or by embossing through
                                                                                                 obtained from the insurer's offices as and when required.
         rubber stamps of the desired alteration.
INSURANCE AGENCY                                                                            4.   By another notification in October 2002, the IRDA (Licensin Corporate
                                                                                                 Agents) Regulations, 2002 were issued. These Regulaf deal with the issue
DEFINITION OF AN AGENT                                                                           of licences and other matters relating to corporate agents, like companies,
                                                                                                 firms, banks, cooperative societies, etc., are not individuals and can also
   1.   According to Section 182 of the Indian Contracts Act, an 'agent' is a person             become agents. As per the guidelin issued by the IRDA on 14.7.2005, a
        employed to do any act for another or to represent another in dealing with a             corporate agent should normal! be a company whose principal business
        third person. In the insurance industry, the term 'agent' is ordinarily applied          should be something other than distribution of insurance products, the latter
        to a person engaged by the insurer to procure new business. The Insurance                being a subsidiary activity Exceptions to the above requirement may be
        Act defines an insurance agent as one who is licensed under Section 42 of                considered by insurers if (i) the corporate agent is a public limited company
                                                                                                                                                                             7
with a share capital of Rs. 15 lakhs, to be kept in the form of a deposit with            knowingly participating in or conniving at any fraud, dishonesty or
     a bank, to be used with the approval of the insurer (ii) it is set up                     misrepresentation against an insurer or an insured (e) not possessing the
     exclusively for this purpose and is owned by insurance professionals and                  requisite qualifications and specified training (f) yet to pass such
     (iii) agency business is transacted only by full time employees.                          examinations as are specified by the regulations (g) found violating the code
                                                                                               of conduct as specified in the regulations.
5.   Insurance products should be canvassed with the help of insurance
     professionals and not through other modes like introducers, finders or sub-           10. The fee for a licence is Rs.250 for individual as well as corporate agents. A
     agents. Ordinarily, only one licence will be granted to one group, provided               licence is granted for 3 years. It may be renewed after 3 years. The fee for
     the group does not have any other insurance activity, such as broker,                     the certification of the specified person is Rs. 500. This is also valid for 3
     insurer, etc Exceptions may be considered by the IRDA. At least one of the                years.
     persons designated to canvass, must have insurance qualifications.
                                                                                           11. A licence issued by the IRDA may be to act as an agent for a life insurer,
6.   If a corporate agent terminates its arrangement with one insurer, it must                 for a general insurer or as a composite insurance agent working for a life
     have the written approval of the IRDA, before it can represent another                    insurer as well as a general insurer. No agent is allowed to work for more
     insurer. Corporate agents are required to submit periodical returns to the                than one life insurer or more than one general insurer.
     insurer and also file its audited accounts, along with other specified
     statements, with the IRDA.                                                            12. The qualifications necessary before a licence can be given are that the
                                                                                               person (individual or corporate insurance executive) must
7.   Every corporate agent is required to designate one or more individuals who
     would be called 'corporate insurance executive' and would solicit insurance              not be a minor
     business on their behalf Such corporate insurance executives have to obtain
                                                                                              have passed at least the 12th standard or equivalent examination, if he is to
     licences for themselves. Others who may also work for the corporate agent,
                                                                                               be appointed in a place with a population of 5000 or more, or 10th standard
     will be called 'specified persons" and they will be required to obtain
                                                                                               otherwise
     certificates. The essential provisions of these regulations are reproduced at
     the end of this course and form part or the study material.                              have undergone practical training for at least 100 hours in life or general
                                                                                               insurance business, as the case may be, from an institution, approved and
PROCEDURE FOR BECOMING AN AGENT
                                                                                               notified by the IRDA. In the case of a person wanting to become a
8.   The Insurance Act, 1938 lays down that an insurance agent must possess a                  composite insurance agent, the applicant should have completed at least 150
     licence under Section 42 of that Act The licence is to be issued by the                   hours practical training in life and general insurance business, which may
     IRDA. The IRDA has authorized designated persons, in each insurance                       be spread over six to eight weeks.
     company, to issue the licences on behalf of the IRDA. The fee for the
                                                                                              have passed the pre-recruitment examination conducted by the F Insurance
     licence, the manner of making an application, etc., have been specified in
                                                                                               Institute of India or any other examination body authorized by the IRDA.
     the regulations issued by the IRDA.
                                                                                               In 2007, the IRDA has reduced the requirement of training hours from 100
9.   In terms of the Insurance Act, a licence will not be given if the person is (a)
                                                                                               to 50 and from 150 to 75
     a minor, (b) found to be of unsound mind (c) found guilty of criminal
     misappropriation or criminal breach of trust or cheating or forgery or an
     abetment of or attempt to commit any such offence (d) found guilty of or
                                                                                                                                                                           8
13. The licence once issued, can be cancelled whenever the person acquires a                    •    Ensure that nominations are made or changed according to changing
    disqualification.                                                                                circumstances

14. Applications for renewal have to made at least thirty days before the expiry                •    Assist in settlement of the claim, by helping the claimants to complete
    of the licence, along with the renewal fee of Rs. 250. If the application is                     the necessary formalities and requirements.
    not made at least thirty days before the expiry, but i made before the date of     REINSURANCE AND DOUBLE INSURANCE
    expiry of licence, an additional fee of Rs.100 is payable. If the application is
    made after the date of expiry, it would be normally be refused.                    Reinsurnce

15. Prior to renewal of the licence, the agent should have completed at least 25        "The practice whereby one party called the Reinsurer in consideration of a premium
    hours practical training in life or general insurance business or at least 50      paid to him agrees to indemnify another party, called the Reinsured, for part or all of
    hours practical training in life and general insurance business in the case of     the liability assumed by the latter party under a policy or policies of insurance which
    a composite insurance agent.                                                       it has issued."

16. Insurers who select agents for appointment, make arrangements for training,        Reinsurance as the term itself suggests, is insuring again. It is the transfer of
    for appearing in the prescribed examinations, and obtaining the licence. The       insurance business from one insurer to another. Under reinsurance, the original
    procedures have been streamlined and there is little loss of time for any step     insurer who has insured a risk, insures a part of that risk with another insurer. That is
    in the process.                                                                    to say, that he reinsures a part of the risk in order to reduce/diminish his own
                                                                                       liability. The insurer transferring the business is called the "Principal or Direct or
RESPONSIBILITIES OF AN AGENT                                                           Ceding or Original Office" and the office to which the business is transferred is
                                                                                       called the "Reinsurer or Assuming or Guaranteeing Office." The reinsurer gives this
17. An agent, individual or corporate, is the main component of the distribution
                                                                                       facility of risk coverage for a premium which is called reinsurance premium.
    channel for the life insurance business. He would be required to solicit and
                                                                                       Reinsurance premium is an income to the reinsurer and an expense to the insurer.
    procure new life insurance business, in a manner that is consistent with the
    interests of the policyholders and of the insurance company. For this              Reinsurance is also a contract of indemnity. The original company must disclose all
    purpose, he would have to do the following.                                        the material facts to the reinsurer. In the event of loss, the reinsurer indemnifies the
                                                                                       loss subject to amount of reinsurance cover taken. The rest will be borne by the
•    Contact prospects for life insurance, study their needs and persuade , them
                                                                                       principal. This is called risk retention by the ceding company.
     to buy.
•    Complete all related formalities, including filling up proposal forms,            An insurance company transfers all or a portion of its risk exposure under a
     collecting premium, arranging medical examination, collecting proofs (of          insurance policy to another company. Under reinsurance system, an insurer who has
     age or income), reports and other information required by the underwriter.        accepted a risk, lays off (or reinsures) part of the risk with another insurer.
18. After having sold a new insurance policy, the agent has to ensure that the         Reinsurance is rightly called an indirect business. It is in contrast to direct insurance
    policy continues, without a lapse, till it becomes a claim. The conservation       business, which is received by an insurer directly from the applicant.
    of the policy is in the interests of all the three persons concerned, the
    insurer, the policyholder and the agent. For this purpose, he has to               Recently, the Government of India made the four non-life insurance companies
                                                                                       which were previously under General Insurance Corporation(GIC) Of India as
    •    Keep in touch with the policyholder to make sure that renewal                 independent and autonomous bodies and converted the GIG of India into a
         premiums are paid in time.

                                                                                                                                                                              9
Reinsurance Company. The IRDA has also laid down the procedure to be followed                 based on average result of the treaty account. The provision for profit commission
in reinsurance agreements.                                                                    also promotes healthy underwriting on the part of the direct insurer and works to the
                                                                                              advantage of both parties.
Reinsurance is an entirely new contract distinct from the original insurance contract
entered into by the ceding company and the re-insurer. The original insured is not a          With a view to compensating the loss of premium involved through reinsurance and
party to the reinsurance contract and hence, has no rights against the reinsurer.             to maintain the premium income at a steady level, the ceding companies demand a
                                                                                              nearly equivalent amount of profit commission from the reinsurers. This is termed
The general principles of the law of contracts and the special principles that govern         'reciprocity'.
direct insurance contracts also apply to reinsurance contracts. The principle of
utmost good faith demands from the ceding company to make full disclosure of                  Under certain circumstances the reinsurers also further reinsure their acceptance in
material facts. Material alternations if made are also required to be specifically stated     order to protect their overall portfolio. This transaction is called 'retrocession,' and
to the reinsurers.                                                                            follows the same process as reinsurance.

The ceding company acquires insurable interest in the risk underwritten in direct             Let us take an example to understand the reinsurance mechanism
business accepted by it. An occurrence of a loss will result in financial loss. Hence, it
is legally entitled to reinsure the risk. However, the insurable interest is limited to the   Let's say that an insurance company has accepted the risk on a proposal for Rs. 50
extent of liability arising under the original contract of insurance. If the ceding           lakh and its retention limit is Rs. 30 lakh. The company will issue the policy for full
company is not liable for a certain thing under the original policy, the reinsurer is         Rs. 50 lakh to the applicant and then reinsure (or cede) Rs. 20 lakh which is the
also not liable under the reinsurance contract. Just as direct policies are contracts of      amount in excess of its (retention limit.
indemnity against pecuniary losses, same is the case with reinsurance contracts.
                                                                                              Suppose the policy becomes a claim in the second year, the ceding company will pay
A company which accepts business from public may also accept reinsurance                      Rs.50 lakh i.e. the full claim to the claimant (primary client), and the reinsurance
business from other insurance companies if allowed by the statutes of the country.            company will give Rs. 20 lakh to the insurance company.
Professional reinsurers, however, do not accept direct insurance from the public but
                                                                                              Need for reinsurance
only reinsurance business from the insurance companies. The Swiss Reinsurance
(Swiss re) and Munich Reinsurance(Munich re) are among the leading reinsurance                        Every insurance company, whether life or non-life requires reinsurance to
companies in the world.                                                                                diversify and distribute risk. ,
Under reinsurance arrangements, the ceding company receives commissions from                          Even large sized insurance companies need reinsurance facility because
the reinsurer at a rate higher than the original commissions paid by the ceding                        there are many risks which are too huge for any one company to bear on its
company. This is so because the cost of acquiring direct business is higher than the                   own.
cost of obtaining business by way of reinsurance. Also the underwriting and
                                                                                                      Reinsurance of desired proportions of large risks enables a better spread of
administrative expenses of the ceding company are far more than those of the
                                                                                                       risks. It even enables geographical spread of risks i.e., placement of risk
reinsurers.
                                                                                                       over the retention level with reinsurers operating in various countries.
PROFIT COMMISSION                                                                                     Helps to accommodate a valuable client by accepting a big business(risk)
                                                                                                       which the insurer could not otherwise entertain.
Besides commission, the ceding company also receives a share in the profits earned
by the re-insurers under the treaties. This is termed as 'profit commission and is

                                                                                                                                                                                   10
   Reinsurers even provide technical assistance and rating assistance of the         Double insurance means insuring a risk with two or more insurers and the total sum
            original risks.                                                                   insured also exceeds the actual value of the subject matter.
           Reinsurer provides insurance knowledge to a new insurer and even shares           If the actual value of the subject matter is more than or equal to the total sum
            its experiences to meet different needs of its clients.                           insured, it is not treated as double insurance. In the case of life insurance, double
           Reinsurance is of special importance in high risk areas like Marine/Aviation      insurance is allowed since nobody can place a value on human life. One can take life
            classes under cargo/hull risks.                                                   insurance covers from many insurance companies and on maturity or death, the
                                                                                              insurer will have to pay the full sum assured.
           Reinsurance under life insurance occurs very sparingly except for very large
            single risk covers especially like the key man insurance -life insurance of a     But in case of non-life insurance, a property can always be valued and it cannot be
            companies' vital executives/employees.                                            insured at a higher sum whether with one insurer or more. If a property is insured
           The insured would like to get the insurance needed with one insurer instead       with insurers for a sum more than its value it is termed double insurance. If the total
            of taking policies from different insurers to cover the total risk. The insurer   sum assured with all the insurers is less than the value of property, it does not
            accepts the total risk and in turn reinsures part or whole of the risk with       amount to double insurance.
            other companies (which is called co-insurance), or professional reinsurance
                                                                                              For example, if a house worth Rs. 20,00,000 is insured with ABC INSURANCE
            companies (which is called reinsurance).
                                                                                              CO.LTD' for Rs. 12,00,000 and with XYZ INSURANCE CO.LTD for Rs.
Thus, we can say that reinsurance plays an essential role in the insurance world.             18,00,000, it is treated 3$ double insurance because the total value of the subject
                                                                                              matter i.e., total of all the policies exceeds the actual value of the house.
Reinsurers get into agreements with different insurers on the basis of their status           Consequentially if there is a claim then the insurers will contribute proportionally in
judged on the following grounds:                                                              ratio 8:12 i.e. Rs. 8,00,000 and Rs. 12,00,000. Suppose if it was insured with two
                                                                                              insurers for Rs. 700,000 each, there is no double insurance.
   i.       Age and financial position of the ceding insurers.
  ii.       Management standards.                                                             Difference between Reinsurance and Double Insurance

 iii.       General underwriting policy.                                                                   Reinsurance
                                                                                                                                                     Double Insurance
 iv.        Total premium income.
                                                                                                     When the risk is high, the                  When the same risk and subject
  v.        Areas of operation. .                                                                    insurers get a part reinsured with          matter is insured with more than
                                                                                               1)    another insurance '      company     1)     one insurer, it is termed double
 vi.        Claims experience.                                                                                                                   insurance.
                                                                                                     called the reinsurer.
 vii.       Anticipated premium income from the reinsurance agreement.
                                                                                                     The insurer has an insurable                Here, the insured has insurable
viii.       Previous reinsurance arrangements, if any.                                         2)    interest in the risk which he may    2)     interest.
Some people confuse reinsurance with double insurance. Both are different concepts                   reinsure.
as the following facts depicts.                                                                      Reinsurance does not affect the             Total sum amount assured of all
                                                                                                     position of the original insured.           the policies is more than the actual
                                                                                               3)    The reinsured has to pay             3)     value of the subject matter.
Double Insurance
                                                                                                     reinsurance premium for the risk
                                                                                                     shifted.
                                                                                                                                                                                  11
The original insurer is able to             Here, insurers can adjust their         2.       Delay in covering the risk.
 4)    transfer a part of the risk to the    4)    risks and contribution among
       re-insurer.                                 themselves when the claim arises.       Once the insurer has decided upon his own retention, it is necessary to submit the
       Reinsurance contract terminates             In the case of double insurance, it     details of the risk, for balance amount for reinsurance, to each proposed reinsurer.
       once the original insurance                 does not happen. If one insurer has     There is an uncertainty of acceptance of risk. The amount of acceptance is entirely
 5                                           5)
       lapses for any reason.                      paid, he can ask others for             within the discretion reinsurer.
                                                   contribution.
       In the event of loss, the original          Assured cannot recover more than        For example, if the ceding company has issued a policy for Rs. 10 lakh on a risk on
       insurer has to pay the assured              the amount of actual loss. If loss
                                                                                           which retention is Rs. 2 lakh, Rs. 8 lakh is 'surplus' and has to be 'reinsured' (ceded)
       sum to the insured.                         occurs, the assured may claim
                                                   payment from the insurers in such       to a reinsurer. This surplus may be ultimately reinsured with one or more reinsurers.
 6)                                          6)    an order as he chooses and the
                                                   insurers will adjust the amounts        The reinsurers cannot be forced to accept the risk. They have the 'option or 'facility'
                                                   among themselves in proportion to       to reject or accept the reinsurance for any amount they decide. Hence, this method of
                                                   the insurance cover granted by          reinsurance is called 'facultative' reinsurance.
                                                   them.
       Original insurer will recover               The assured can recover the full        Claim settlement
 7)    from the reinsurer, the amount        7)    value on the original policies till
       above retentiony.                           his total loss is made up.              Re-insurers pay claims in proportion to the amounts reinsured by them.

                                                                                           Take for example, on a policy of Rs. 10 lakh issued by the ceding company, two
METHODS/KINDS OF REINSURANCE                                                               reinsurers A and B have accepted Rs. 3 lakh each and another two reinsurers C and
                                                                                           D have accepted Rs. 1 lakh each then a loss of Rs. 6 lakh will be paid as follows:
There are three main methods of reinsurance. The insurers can choose among these
as per their need and desire. These three methods are (A) facultative (B) treaties and     Reinsurer                     A        Rs. 180000
(C) pools. These methods have been discussed in detail:
                                                                                           Reinsurer                     B        Rs. 180000
Facultative
                                                                                           Reinsurer                     C        Rs. 60000
This is the oldest method of reinsurance. Under this method, the insurer offers each
risk for reinsurance and it may be accepted or declined by the reinsurer. The              Reinsurer                     D        Rs. 60000
procedure is to submit brief details of the risk to each reinsurer who will indicate the
                                                                                                                                  Rs. 480000
proportion that he would accept.
                                                                                           Ceding company bears          Rs. 120000
The direct insurer (the ceding company) sends a copy of the original policy to the
reinsurer who will then issue the reinsurance policy.                                      Total amount of loss      Rs. 600000
Reinsurer considers each risk separately and then reinsures the unretained risk. This      Drawbacks of Facultative Reinsurance Method
method has two drawbacks:
                                                                                                      This method involves considerable amount of routine work.
1.    Involves a lot of documentation.
                                                                                                      Reinsurance cover is not automatic.
                                                                                                                                                                                12
      Reinsurers have the faculty (i.e., option) to decline any risk offered to them.           There is a decision to pay losses beyond a certain limit.
          The method is time consuming, as each risk necessitates individual                There are two main types of proportional reinsurance treaties viz., Quota Share and
           submission to reinsurers.                                                         Surplus. Non-proportional reinsurance treaties are of excess of loss or stop loss
                                                                                             types. All are discussed below one by one.
Auto-facultative or facultative-obligatory
                                                                                             Quota Share Treaty
Under this method, the professionally, highly reputed insurer company has the option
to offer the risk reinsurance but the re-insurer has the obligation to accept the            This is quiet simple to understand and administer.
reinsurance. Thus reinsurance becomes semi-obligatory.
                                                                                             A fixed proportion of a given class of insurance as a whole is ceded. If, for example,
Although many other methods are available for reinsurance, the facultative method is         reinsurance is arranged on a 50 percent basis, the reinsurer accepts half of each risk.
the most widely used.                                                                        He obtains half the premium (less commission) and bears half the claim.
Treaties                                                                                     This treaty, involves unnecessary loss of substantial premium on small risks as well
                                                                                             as good s which could be retained in full by the ceding company (original insurer).
Treaty is a written agreement between the insured and the reinsurers in terms of
which reinsurance offer and acceptance are automatic on the part of both the parties.        This method of reinsurance is especially for an insurer who is
It is applicable to all classes of insurance.
                                                                                                 a)   Newly established and has a small premium income, or,
There is an agreement between the direct insurer and the reinsurer (either one
company or several) that the reinsurer company will accept all insurances which may              b) Entering a new class of business for which it is inexperienced or,
be offered within the limits of the treaty.                                                      c)   Is into covering hazardous class of insurance where selective ceding is
                                                                                                      difficult. For example, it may be used for reinsurance in specialized classes
Treaties fall into two broad categories-proportional and non-proportional.
                                                                                                      of business such as Live stock, Engineering, Bankers, Blanket, etc,
Proportional Treaties                                                                            d) Compelled as per statutory provisions. For example, each of the four non-
                                                                                                    life insurers in India have to reinsure 20% of every risk accepted by them
          A percentage of the sum insured is ceded to the reinsurers for all risks. For
                                                                                                    with the General Insurance Corporation of India.
           example, if the total sum insured on any one risk is Rs. 1,00,000 and the
           retention is Rs. 10,000, the balance Rs. 90,000 is reinsured.                     From the reinsurers' point of view the treaty has advantage as their acceptance is
                                                                                             restricted to a fixed share of the business, on all types and sizes of risk without the
          Premiums are also paid to the re-insurers (out of what has been received
                                                                                             risk of adverse selection against them.
           from the original client ) in the same proportion.
          In the event of loss, insurers also pay the losses in the same proportion.        Surplus Treaty

Non-proportional Treaties                                                                            Under this method of reinsurance the direct insurer merely places on the
                                                                                                      treaty, part of the risk i.e. the surplus, which it does not desire to retain.
          In case of loss there is no proportionate sharing of the sum insured.
                                                                                                     If, therefore, a certain risk is wholly retained there is no surplus to place on
          Neither the payment of premium by the reinsured nor the payment of losses                  treaty.
           by the re-insurers is on a proportionate basis.
                                                                                                                                                                                   13
   The surplus is the difference between ceding insurer's retention and gross                  The treaty may be terminated by either party on giving due notice.
        acceptance(total sum assured).
                                                                                                    Provision is made for settlement of disputes through negotiation and
       Surplus treaties are arranged on the basis of 'lines' or geographical area or                arbitration.
        class of business.
                                                                                          Excess of Loss Treaties
       A 'line' is equivalent to the ceding insurer's retention. For example, a treaty
        may be arranged on a ten line basis. Under this arrangement, the re-insurer           a)          This is a non-proportional method of reinsurance.
        will accept automatically upto ten times the retention of ceding insurer. The         b)          The reinsurance protection comes into operation when the ceding
        following illustration will make this clear:                                                      company's loss to any one cause or event exceeds a pre-agreed amount.
        Gross Acceptance                              Retention Surplus Reinsurance           c)          The insurer decides the maximum amount which he is prepared to retain
                                                                                                          on any one • loss and seeks reinsurance under a treaty in which the
        Rs. 100000                                    Rs. 100000                  Nil
                                                                                                          reinsurer will pay for any Ion j over and above the amount retained by the
        Rs. 200000                                    Rs. 100000     Rs. 100000                           direct insurer,
                                                                                              d)          The excess of loss to be met by the re-insurer does have an overlying limit.
        Rs. 1100000                                   Rs. 100000       Rs. 1000000
                                                                                                          Loss above j the overlying limit of the reinsurer will again be met by the
                                                                                                          ceding company or be j transferred to another reinsurer under another
                                                                                                          excess of loss treaty.
If the gross acceptance is more than Rs. 11 lakh, then the surplus treaty will absorb         e)          This method is used mainly to protect large catastrophic losses such as
only Rs. 10 lakh and the balance will have to be reinsured facultatively or under a
second surplus treaty to take care of such excess amount.                                            i.       Those caused by special perils i.e., storm, flood, earthquake, etc.
                                                                                                    ii.       Where there is possibility of conflagration in large storage areas,
       Liability of the insurer commences compulsorily and simultaneously with
        that of the ceding insurer as soon as the retention of the ceding insurer is               iii.       Where large marine acceptances are involved in a ship.
        exceeded.
                                                                                                   iv.        Where in legal liability classes, i.e., motor third party, public liability,
       The ceding insurer is required to record particulars of all amounts ceded to                          products liability and workmen's compensation risks. For example, a
        the reinsurer since the re-insurer is entitled to inspect such records.                               severe mining accident may result in hundreds of fatalities to
                                                                                                              workmen, resulting in a catastrophic loss.
       Special Provision is made for payment of commission.
                                                                                               (f)         In this arrangement, there is no proportionate sharing of sum insured,
       All settlements, adjustment and compromise of claims including ex-gratia
                                                                                                           premium and loss as under quota share or surplus treaties.
        payments made by the ceding insurer are a binding on the reinsurer,
                                                                                               (g)         The premium is paid to the reinsurers by several methods depending upon
        provided, the cause of loss is within the scope of the cover.
                                                                                                           the circumstances. Most common among these is the burning cost
       The ceding insurer has the right to demand immediate payment from the                              method.
        reinsurer of the latter's share of any loss exceeding the agreed figure.
                                                                                          This method is explained below through an example:
       The ceding insurer retains an agreed percentage of the annual premium as a
        premium reserve which is adjusted subsequently in the account.

                                                                                                                                                                                       14
Suppose the 'underlying limit' (limit of the ceding company) is Rs. 20 lakh and the            e)    Treaty reinsurance involves very less clerical labour and general costs,
ceding company's loss due to one event is Rs. 30 lakh the excess of loss that the re-                because the acceptances are dealt with in bulk, with only periodical
insurer has to pay is Rs.10 lakh,                                                                    submission of limited information.

This treaty also incorporates an upper limit called 'overlying limit' which restricts the      f)    Procedures in treaty reinsurance are less cumbersome.
liability of reinsurer. Thus, if the 'overlying limit' is Rs. 40 lacs and a single loss        g)    The rights and obligations of each party are clearly defined in the treaty
amount to Rs. 44 lakh, the reinsurer will pay Rs. 20 lakh and the excess of Rs. 4 lakh               agreement, hence there is more clarity and less ambiguity and disputes are
will have to be borne by the ceding company or it will have to arrange a second                      less.
excess of loss treaty to protect losses exceeding Rs. 40 lakh but again subject to an
                                                                                               h)    From the reinsurers' point of view also, treaty ensures a constant and
'overlying limit' of may be Rs. 80 lakh. . ;
                                                                                                     regular flow of business.
Stop Loss or Excess of Loss Ratio Treaties                                                  Pools
        This method is a variation of the excess of loss reinsurance.                      Large number of insurance companies join hands to handle huge risks which tend to
        It can operate in addition to the surplus and also excess of loss treaties.        give rise to huge loss to property and human lives. Particular types of risks are
                                                                                            underwritten with premiums, losses, and expenses shared in agreed ratios.
        This treaty protects the overall results of a class of insurance business.
        Under the treaty, the re-insurer agrees to pay, say, 90% of the amount by                 It is a proportional method of reinsurance.
         which the losses in any one year exceed, say 80% of the premium income.                   Is usually used to handle large or extra hazardous risk.
Suppose the premium income is Rs. 30 lakh and the losses are Rs. 40 lakh the stop                  Total claims upon an insurer will be considerable.
loss reinsurer will pay 90% of the excess amount viz. Rs.l4.4 lakh (i.e. 90% of the
                                                                                                   Covers the risks which require the combined capacity of the entire
difference between Rs. 24 lakh which is 80% of premium and Rs. 40 lakh which is
                                                                                                    insurance market.
the actual loss).
                                                                                                   All claims (and all losses) may be proved, for the surplus above a fixed
Advantages of a Treaty                                                                              retention or an agreed excess of loss method may be applied.
   a)     The reinsurer cannot decline to accept any cession coming within the                     Pools are being used both in developed as well as in developing countries.
          scope of the treaty.
                                                                                                   By combining the underwriting capacity of the entire market, the retention
   b)     This facilitates direct underwriting and enables the ceding insurer to give               levels could be increased to retain substantial premium within the insurance
          cover for large amounts immediately.                                                      companies.
   c)     The risk of the reinsurer commences, simultaneously with that of the              Operation of Market Pool
          ceding insurer.
                                                                                            The insurance companies have to make obligatory cessions of 20% (quota share) of
   d)     There may be a time lag between the original acceptance of the risk by the        all India gross direct business in each class of business.
          ceding insurer and the reinsurance acceptance in case of facultative
          insurance and in the meanwhile there could be a loss. Under treaty, this
          risk is not theirs.

                                                                                                                                                                             15
The Market Pool is managed by the GIC. The business ceded to the pool is retained         The insurance ombudsman may consider or receives the complaints regarding : ...
entirely within the country. And it is protected by excess of loss treaty. The pool
business is 'retroceded' to the companies in proportion to their cessions to the pool.    • Partial or total repudiation of claims

On larger risks where there is further surplus in excess of obligatory cession, net       • Delay in settlement of claims '                      '
retention, and cession to the pool, it is cede to surplus treaties and if, necessary,
                                                                                          • Legal construction of policy(policy wordings)
reinsured facultative.
                                                                                          • Premium paid or payable
OMBUDSMAN
                                                                                          • Non-issue of insurance documents to customers after receipt of premium.
Ombudsman traces its history to Sweden way back in 19th century and it literally
means an authority that is empowered to investigate individual complaints against         An insurance ombudsman cannot act on :
public authorities, departments etc. Later it has been adopted in many countries
including UK, Australia etc.                                                              • Any complaint which falls outside the territorial limits of the ombudsman

In India the idea of insurance ombudsman was first mooted in the year 1998. Central       • Any complaint where the claims amount is more than 20 lakhs.
government by the powers conferred on it by sub section (i) section 114 of insurance
act 1938 has set up an ombudsman specifically for Insurance sector. Main objective        •     Any dispute/issue/complaint which is under trial in any other judicial or quasi-
of insurance ombudsman is redressal and settlement of disputes arising between                      judicial body.
insured and insurer. Insurance ombudsman is a quasi-judicial body established for
                                                                                          • Where the complaint is not regarding personal lines of business.
speedy settlement of disputes in fair, impartial and judicial manner.
                                                                                          • Where the complaint is filed by any artificial judicial person
Any individual policyholder (including a sole proprietor but not partnerships or
companies) or his legal heir can approach the Insurance Ombudsman for complaints          • Any complaint which is lodged after one year from the date of issue of first reply
in respect of policies on personal lines of business.                                        by the insurer.
Personal lines of business include coverage under Personal Accident policies,             Procedure for Redressel
Mediclaim, insurance of property of the individual such as motor vehicles, household
articles etc. There is no fee or charge required to be paid and there is no requirement       1) The insured has to apply in writing to the IO under whose jurisdiction the
to approach the Ombudsman through a lawyer. However, before approaching                          insurer falls. A complaint may be filed cither by the insured or his legal heirs
Ombudsman, a representation should be made to the insurance Company. If no reply                 and should clearly stale the name and address of the insurer against whom the
is received within one month or the reply is not satisfactory, the Ombudsman can be              complaint is made, nature and circumstances giving rise to dispute, nature of
approached. The maximum limit for the amount under dispute for which the                         loss sustained by the complainant and relief sought from IO.
Ombudsman can entertain is Rs.2O lakhs and Complaints can be made to
                                                                                              2) The complainant has to substantiate his claim with all the documentary
Ombudsman within one year of the rejection by insurer of the representation of the
                                                                                                 evidences.
complainant or the insurer's final reply to the Complainant's representation.
                                                                                              3) The IO would first act as a mediator to settle the grievance on a mutually
Types of Complaints                                                                              agreeable basis. This mediation process would be for a maximum of one
                                                                                                 month. After hearing both the parties IO may pass an award, which if
                                                                                                                                                                              16
acceptable to the complainant, is sent to insurer for final execution. Insurer has
     to comply with the award within 15 days and it has to be informed to the IO.
 4) If the grievance is not settled on a mutually agreeable basis, IO gives a
    speaking award within a period not exceeding three months. If the complainant
    is not satisfied with the award, he can appeal in any other forum or court,
    however such facility is not available to the insurer.                                 MODULE V
 5) An award passed by the IO has to be complied with, by the insurer within the           INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY ACT,
    15 days. However, no action lies if the insurer opts for non-compliance of the         1999
    award because he no judicial powers for the execution of award compared to
    other judicial systems like consumer forums, civil courts etc.                         The Insurance Regulatory and Development Authority Act, 1999 provides for the
                                                                                           establishment of an Authority In protect the interests of holders of insurance policies,
No advocates are allowed to represent insurer/complainant to argue their respective
                                                                                           to regulate, promote and ensure orderly growth of the insurance industry and for
cases. Further IO being a non-judicial authority, does not have the powers of
                                                                                           matters connected therewith or incidental thereto and further to amend the Insurance
summoning particular persons/witness and examining them on oath. Another specific
feature of IO is that it can pass award for ex-gratia settlement of disputes, while such   Act, 1938, the Life Insurance Corporation Act, 1956 and the General Insurance
                                                                                           Business (Nationalisation) Act,1972.
powers of exgratia settlement are not vested with other redressa.1 mechanisms such
as consumer courts etc.                                                                    The Statement of Objects and Reasons of the Act provides that the insurance
                                                                                           industry requires a high degree of regulation. The Insurance Act, 1938 provided for
                                                                                           the institution of the Controller of Insurance to act as a strong and powerful
                                                                                           supervisory and regulatory authority with powers to direct, advise, caution, prohibit,
                                                                                           investigate, inspect, prosecute, search, seize, amalgamate, authorise, register and
                                                                                           liquidate insurance companies. However, after the nationalisation of Life Insurance
                                                                                           in 1956 and the General Insurance in 1972, the role of Controller of Insurance
                                                                                           diminished in significance over a period of time.

                                                                                           Constitution of the Authority

                                                                                           Section 2(h) of the IRDA Act, 1999 defines the Authority as the Insurance
                                                                                           Regulatory and Development Authority [established under Section 3 of the Act. The
                                                                                           Section 3 lays down the procedure for establishing the Authority, it is established by
                                                                                           a notification by the Central Government in the Official Gazettee. The date of
                                                                                           operation of the Authority is also notified by the Central Government by a
                                                                                           notification. The other important characteristics of the Authority are as follows:

                                                                                                    It is a body corporate with perpetual succession and common seal.

                                                                                                    It has the powers to acquire, hold and dispose the property in its name. The
                                                                                                    property may be a movable or immovable.
                                                                                                                                                                                17
Insurance module v 1 2
Insurance module v 1 2
Insurance module v 1 2
Insurance module v 1 2
Insurance module v 1 2
Insurance module v 1 2
Insurance module v 1 2
Insurance module v 1 2

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Insurance module v 1 2

  • 1. The primary law governing contracts of insurance is the Indian Contract Act, 1872. However, there many issues not covered by the said Act. This may relate to torts, consumer rights, transfer of property, agency issues etc. MODULE IV Torts and Crimes Legal Aspects of insurance-Insurance Act1938-Indian Contract Act-Consumer Protection Act 1986-Insurance ombudsman-Contract of agency-Special principles of Torts insurance contracts including reinsurance and double insurance A tort is a private wrong. It occurs whenever someone acts or fails to act in such a manner that an individual's peace of mind or right are jeopardized. It refers to any LEGAL FRAMEWORK OF INSURANCE BUSINESS individual's action that effectively deprives another of his right to security of person, reputation, or property. Torts differ from crimes in that the latter are public wrongs. Insurance is made available to the public through the medium of contracts that detail A crime is any act that the legislature determines to be punishable by law. The same the rights and duties of the parties to the insurance agreement. These contracts may act may include all of the elements of a particular tort and a particular crime, in range from implied or oral agreements, to formal written contracts issued by which case there exists a public remedy in the form of punishment prescribed by law companies. and a private remedy that is often in the form of monetary damages. Most of the insurance contracts are expressed in writing even when an oral binder Torts are important in insurance because they are a major source of loss covered by initiates the transaction. liability insurance. The automobile insurance policy is essential because it provides for payment of judgments awarded by the courts in negligence cases as well as the Insurance contracts are complicated because of the technical nature of the subject costs of litigation or claims settlement. The comprehensive- personal liability matter, the statutory requirement that certain language be employed, and the need to insurance policy covers losses arising from negligent conduct unrelated to the care, avoid terms that may be construed as ambiguous. However, the need for legal clarity custody, or control of the automobile or to business pursuits. The comprehensive may lead to a contract that is beyond the comprehension of the typical insurance general liability insurance policy covers losses occurring as a direct result of consumer. Furthermore, the technical nature of many contracts often distracts from negligence in many business-situations. the mutual understanding of its terms by the parties to the contract. Crimes Insurance contract can broadly be classified into two categories (a) life and (b) non- life insurance. The subject matter of life insurance is life of the assured. In a life Sometimes that are recognized by statute are specific to insurance, while others are policy the life is covered for a certain amount which is payable on the maturity of the relevant to insurance law because they are crimes committed to obtain funds illegally policy or on the death of policyholder which is earlier. The amount is payable on death to the nominee/legal heir of the deceased. from insurance companies. A few example of crimes are: Non-life insurance can again be categorised according to the uncertainties and events a) Rebating : passing of commission/incentives by agents to prospective covered by the respective policies. Some examples of non-life insurance policies are insureds to purchase on insurance policy. householders insurance and fire insurance. Personal accident insurance is linked to human life hence would not strictly fall in the category1 of non-life insurance though b) Twisting : inducing an individual to terminate are life insurance policy in the characteristic of uncertainty which attracts to non life insurance is manifested order to buy another to the disadvantage of the insured. even in personal accident and medical insurance policies respectively. c) Filing of false claims : attempt to collect money from an insurance company when there is no loss or the padding or inflation of claims by procuring 1
  • 2. excessive and fraudulent estimates of damages. Unlicensed insurance e) Possibility of performance etc. activity : d) Unlicensed person engaging in any insurance transaction that requires licensing (guilty of a misdemeanor). Offer and Acceptance e) Defamation : publication of material that might tend to lessen public The offer for entering into insurance contract generally come from the insured confidence in the institution of insurance. (proposer). The insurance company may also propose to make the contract. In order to constitute a valid acceptance, offer and its acceptance must fulfil the requirements f) Asson : felonious burning of property of another to defraud an insurance as prescribed by the Indian Contract Act, 1872. Whether the offer is made by the company. insurer or insured, the moot point is acceptance. g) Homicide : when the beneficiary of a life insurance policy swindles the Any act that precedes it is an offer or a counter-offer. All that precede the offer or insured for the purpose of obtaining the proceeds of the policy or otherwise. counter-offer is an invitation to offer. In insurance, the publication of prospectus, the canvassing of the agents are invitations to oiler. When the proposer proposes to enter h) Breach of trust: agents using or mingling the client's insurance premiums the contract it is an offer and if there is any alteration in the offer that would be a with their own funds. counter-offer. If this alteration or change (counter-offer) is accepted by the proposer, it would be an acceptance. In absence of counter-offer, the acceptance of offer will i) Unfair discrimination: charging of different rates by a single insurance be an acceptance by the insurer. At the moment, the notice of acceptance is given to company to similar risk class. other party, it would be a valid acceptance. j) Conspiracy : dishonest agent conspires with his client to defraud the On acceptance of the proposal by the insurer, a valid and binding contract comes into insurance company by misrepresentation, by filing false claims or falsifying existence. If the insurer indicates a higher premium than the normal as per proposal documents. or conditions of acceptance are different from the standards ones, such indication INDIAN CONTRACT ACT, 1872 tantamount to a counter-offer which the proposer may or may not accept. It is necessary that in order to make a binding contract of insurance, the parties must Insurance contracts are agreements between insurance companies and insured for the agree upon every material term affecting the agreement. purpose of transferring from insured to the insurer a part of the risk of loss arising out of contingent event. Therefore all the provisions of Indian Contract Act, 1872, in In case of Life insurance a valid and binding contract comes into existence upon general are applicable to insurance contracts. Under Section 10 of the Indian payment of first premium. When a proposal form duly filled in by the proposer is Contract Act, following conditions are necessary to. form a valid contract: accepted by the insurer, the acceptance communicated to the proposer is in reality a counter-offer indicating that the proposal will be accepted on payment of the a) Agreement between two parties premium and communication of the assent of the proposer 10 special terms, if any. Unless the proposer assents to or complies with the terms of insurer no contract b) Lawful object . would come into existence. c) Capacity to contract Every contract of insurance must be in writing and must comply with the provisions of the Indian Stamp Act. An oral or informal contract gives the insured a right to call d) Consideration. 2
  • 3. for a stamped policy, even after the loss insured against has occurred in view of the Indian Stamp Act, 1899. An issuance of a policy may some time takes time after acceptance of risk in view of underwriting and administrative procedures. The issuers may issue a cover note for a Consideration stipulated period which is also a valid evidence of contract. For insurance contracts, consideration is in the form of premium to be paid by the Legal Object insured and a promise to pay, compensate or indemnify in accordance with the terms and conditions incorporated in the policy, on the part of the insurer! A premium is For a valid contract, the object of the agreement should be lawful and must not be the price for the risk undertaken by the insurers. It is the consideration receivable by prohibiled by any law. Any subject matter of contract that is (fj not forbidden by law, the insurers from the insured in exchange for their undertaking lo pay the sum or (11) is not immoral, or (hi) opposed lo public policy, or (in) which does not defeat insured in ease the event insured against takes place. the provisions of any law, is lawful. The subject matter of insurance in the proposal form and also the consideration should be legal. If there is any contract to defraud Amount of premium is not the criteria, but a contract without payment of premium is the insurer rather than based on round principles of indemnity, the contract is void. void. Mistake and Misrepresentation Free Consent A contract of insurance is a contract uberrimae fidei, i.e., is based on the principle of Parties entering into the contract should enter into the contract by their free and utmost good faith. If utmost good faith is not observed by either party insurer or genuine consent. The consent shall be free with it is not caused by : (i) coercion, (2) insured the contract may be avoided by the other. undue influence, (3) fraud, or (4) misrepresentation, or (5) mistake. When there is no free consent except fraud the contract becomes voidable at the option of the party Capacity to Contract whose consent was so obtained. In ease of fraud, the contract would be void. The proposal for free consent, must sign a declaration to this effect, the person explaining The rules laid down under the Indian Contract Act, 1872, defining the contractual the subject-matter of the proposal to the proposer must also accordingly make a capacity of the parties apply generally to insurance contracts in the same manner as written declaration on the proposal. they apply to other types of contracts. The proposer must full disclose all material information and sign a declaration in the Every person is competent to contract (a) who is of the age of majority according to proposal. Also, the insurer must full disclose the product details to the proposer. the law, (6) who is of sound mind, and (e) who is not disqualified from contracting by any law to which he is subject. Examples of Material Circumstances in Marine Insurance The capacity of an insurer to enter into contracts of insurance depends upon its 1. Concealing the nationality of the insured when such nationality is of constitution. importance [Associated Oil Carriers Ltd. v. Union Ins. Society of Canton (1917) 2 K.B. 184]. A minor is, therefore, incompetent to contract, and a contract with a minor is a nullity; but under certain circumstances, an insurer may issue a policy on the life of a 2. The fact that the ship had developed a leak before the insurance was minor. Under the system of deferred assurance policies, the insurance contract is effected [Russel v. Thorton 1859 20 L.R. Ex. 9]. with a parent or legal guardian, who is competent to contract. 3. The fact that the goods carried on the ship arc grossly over-valued when the ship is insured. [Ionidies v. fender (1874) L.R. 7. Q.B. 531]. 3
  • 4. Discharge of Contract Insurance Act, 1938 A contract terminates in the following situations : ' Insurance Act, 1938 is the primary law that governs the insurance business in India. It provides for the registration and licensing of insurers, payment of premiums, 1. Performance : When all the terms of the contract in terms of performance alteration and other policy matters, powers of governments, accounts, audit and other have been carried out. Payment of premium and payment of claim by reporting requirements, mode of deposits and investments, constitution of claim respective parties. settlement authorities. 2. Release : When one party to the contract agrees to excuse performance by Insurance Regulatory and Development Authority Act, 1999 the other party after breach of the contract by the latters. Denial of a claim by insured on account of fraud. The Insurance Regulatory and Development Authority Act, 1999 provides for the establishment of an Authority to protect the interests of holders of insurance policies, 3. Discharge : (a) Discharge by implied consent or impossibility of to regulate, promote and ensure orderly growth of the insurance industry and for performance: The law does not compel a man to do the impossible thing. matters connected therewith or incidental thereto and further to amend the Insurance Contract is discharged when performance becomes impossible: Act, 1938, the Life Insurance Corporation Act, 1956 and the General Insurance Business (Nationalisation) Act, 1972. i. Due to destruction of the subject-matter; ii. Due to death or incapacity of the promisor in a contract for personal CONSUMER PROTECTION ACT 1986 (COPA) services; 1. Under this Act, a consumer, as an individual or along with other individuals, iii. Due to subsequent change of legislation; or through a consumer organisation, can approach the various forums iv. Due to non-existence or cessation of a state of affairs, the existence or prescribed under the Act for redress, in case he is not satisned with the goods continuance of which formed the basis of the contract; and or service .provided. He has to allege a defect m goods or service. A defect or deficiency is a fault, imperfection shortcoming or inadequacy in the quality, v. Due to such an alternation of circumstances as to bring about complete nature or manner of performance, which is required to be maintained by or frustration of the commercial object. under any law or in pursuance of a contract or undertaking in relation to that (b) Discharge by tender :Where on party is ready and williny to perform his service. promise and has offered lo do so at the right time and place, hut the other party does 2. In order to attend to complaints under this Act, consumer dispute redressal not accept performance, Ihe contract is discharged by lender or 'attempted forums are established in each district and for each State. The forum at the performance'. district level will hear complaints up to the value of Rs.20,00,000 and the forum at the State level will hear complaints up to the value of Rs. 4. Void Contracts : When an agreement is discovered to be void. 1,00,00,000. The National Commission will attend to matters beyond the 5. Breach of Contract : When a contract has been broken. Where the insured has jurisdiction of the State forums and also appeals against the decisions of a committed such a breach the insurer can terminate the contract of insurance. State forum. 3. The COPA applies to the insurance business as well. Policyholders . have the 6. Novation : If the parties to a contract for it or rescind or later it, the original right to seek redress against unfair practices or unsatisfactory service from contract need not be performed. insurers and from agents. The majority of disputes relating to insurance arise out of repudiation and delays in claims. On all these matters, agents can help a 4
  • 5. great deal to mitigate the complaint or grievance. A written presentation is a entered into and the acts done by the principal in person". A contract of agency may sure method of ensuring that the correct information is given. Delays in office be made in writing or verbally. When it is in writing, it is in the form of power of procedures can be avoided through the agent's personal intervention. Such attorney. Following provision's are worth noting: delays occur often due to non-compliance with requirements or ambiguity in title. If due care is taken -at the time of proposal and all material information An agent cannot lawfully employ another to perform acts, which he has supplied, there cannot be a repudiation of a claim. expressly or implied undertaken to perform personally, unless by ordinary custom of trade or from the nature of the agency, a sub-agent must be The Consumer Protection Act, 1986 employed. This involves the general maxim of law that a delegatee cannot further sub-delegate. A "sub-agent" is a person employed by, and acting The Act applies to all goods and services unless specifically exempted by Cenlral under the control of, the original agent in the business of the agency. Government. The provisions of the Act are compensatory in nature. Where a sub agent is properly appointed, the principal is, represented by the It enshrines the following rights of the consumers: sub-agent and is bound by and responsible for his acts as if he were an agent originally appointed by the principal. i. The right to be protected against the marketing of goods which are hazardous of life and properly; The agent is responsible to the principal for the acts of the sub-agent. ii. The right to be informed about the quality, quantity, potency, purity, The sub-agent is responsible for his acts to the agent, but not to the standard and price of goods so as to protect the consumer against unfair principal, except in cases of fraud of wilful wrong. trade practices; If an agent does something on behalf of the principal but without his iii. The right to be heard and to be assured that consumers interest will receive knowledge or authority, the principal may elect to ratify the action or to due consideration at appropriable forum: disown it. A principal ratifying any unauthorized act done on his behalf iv. The right to seek redressal against unfair trade practices or unscrupulous ratifies the whole of the transaction of which such act formed part. exploitation of consumers; In an agent deals on his own account in the business of the agency, without first v. The right to consumer education. obtaining the consent of his principal and acquainting him with all material circumstances which have come on his own knowledge on the abject, the principal Under Section 2(e) of the Act, the insurance is recognised as services. Chapter 32 of may repudiate the transaction, if the case shows either that any material fact has been the Act elaborates various" consumer rights. is honestly concealed from him by the agent or that the dealings of the agent have been disadvantageous to him. Agency If an agent does a criminal act, the principal is not liable to the agent, either upon an The law relating to agency is part of the Indian Contract Act. An agent is defined as express or an implied promise, to indemnify him against the consequence of that act. "a person employed lo do any act for another, or lo represent in dealings with third persons." Where an agent does more than he is authorized to do, and what he does beyond the scope of his authority cannot be separated from what is within it, the principal is not The person for whom such an act is done or who is so represented is called the bound to recognise the transaction. Principal. Section 226 of the Contract Act states that "Contracts entered into through an agent, an obligation arising from acts done by an agent, may be enforced in the same manner, and will have the same legal consequences as if the contracts has been 5
  • 6. In the absence of any contract to that effect, an agent cannot personally enforce (c) Unilateral : After the insured pays Ihe premiums the performance is obligatory contracts entered into by him on behalf of his principal nor is he personally bound by on one fiarty, i.e. the insurer. them. (d) Aleatory : performance is conditioned upon an event that may or may not Termination of Agency : An agency is terminated by the principal revoking his happen authority; or by the agent renouncing the business of the agency; or by the business of the agency being completed; or on the death of either the principal or the agent. Elements of Insurance Contract Agent's Duty : An agent is bound to conduct the business of his principal according The four basic elements to every insurance contract are: to the directions given by the principal, or in the absence of any such directions, A. Application : An application is required for every contract of insurance. In according to the custom which prevails in doing business of the same kind at the the application, which is an offer to enter into a contract, the prospective place where the agent conducts such business. When the agent acts otherwise and insured sols forth the facts and figures required by the insurance carrier1!, any loss is caused, he must make it good to his principal, and if any profit accrues, he underwriting department. The application may be brief and oral, or of any must account for it. length and in written form. In life insurance, the application itself becomes Misrepresentations made or frauds committed by agents acting in the course of their a part of life contract. business for their principals have the same effect on agreement made by such agents B. Binders : A binder is a memorandum specifying some of the details of the as if such misrepresentations or frauds has been made or committed by the property or liability policy to be issued by the company. It is memorandum principals; but misrepresentations made or frauds committed by agents in matters of insurance issued pending delivery of the formal policy. The binder may which do not fall within their authority, do not affect their principals. be oral or written and may be given either by an agent or a company. A INSURANCE CONTRACTS - IMPORTANT FEATURES broker, not being an agent of an insurance company, cannot issue binders. The binder is usually a temporary document and ordinarily would remain in The principal functions of an insurance contract are : force no more than ten days. For example, in automobile insurance a car buyer wants immediate coverage. By binding the insurance company to the (1) to define the risk that is to be transferred risk, the agent need not wait for the insurance to become effective. (2) to state the conditions under which the contract applies and Binders are not used in life insurance. Given the long term nature of the (3) to explain the procedure for settling losses. contract and the insurer's inability to cancel a life insurance policy, the life insurer requires an opportunity to examine the application (and possible the Nature of Contract applicant) before being bound to a lifetime contract. However, in place of binders the life insurance agent can provide the applicant with a receipt An insurance contract as four attributes: (assuming the first premium installment is paid) that will provide varying insurance benefits depending on the nature of the receipt. (a) Entirety : all the terms and conditions are to be found in the policy document. If the terms and conditions are oral or not stated explicitly they are difficult for parties C. Policy Forms : are formal written contract of insurance that sets forth all of to prove. the terms of the agreement. The policy had two parts: (b) Personal : the contact follows the person, the insured, rather than property. 6
  • 7. i. Heading : It is the declaration page and identifies the risk by specifying the that Act and is paid by way of commission or otherwise, in consideration of name of the issued, the address location of the risk, period covered by the his soliciting or procuring insurance business, including business relating to policy, description of the subject being insured, the amount of insurance the continuance, renewal or revival of policies of insurance. He is, for all the amount of the premium, and any warranties of representations made by purposes, an authorized salesman for insurance and needs a licence.. the insured, 2. As stated above, an agent is one who acts on behalf of another. The 'another' ii. Body : It is the contract itself containing the various clauses pertaining to on whose behalf the agent acts, is called the principal. The insurance agreements exclusion and condition. company is the principal in this case. The lawyer is the agent of the client, when he argues the case in court. An ambassador is an agent of his country. iii. Back : It specifies the rights of the insured and the duties of the insurer. The agent represents the principal and acts on his behalf. Some insurers The condition, and .stipulations define the rights and duties of the parties designate their agents as 'advisors', 'consultants' etc., as if they are aside from injury agreement. independent persons. It is the nature of the function, which determines the Standardization of policy forms is an ongoing process, and most insurance relationship of agency, not the designation. An independent advisor or contracts have uniform language for the greater part of their terms. Such consultant would not be appointed by an insurance company. He would be standardisation makes possible economies of operation, statistical knowledgeable enough as a person to be approached for advice or uniformity, and better communication between the insured, his agent, and consultation. Some insurance agents may ll insurance agents should strive the insurance company. Where language has been standardised, to attain that acquire status. determination of the meaning of the words and phrases by the courts AGENTS’ REGULATIONS reduces the chance a misunderstanding. iv. Endorsement : An endorsement is a form that is used to modify the policy 3. The Insurance Act requires that an insurance agent must have a licence. The contract Endorsements may extend or restrict coverage, permit transfers of authority to implement the provisions of the Insurance Act, including interest in properly, transfer coverage, transfer coverage from one place to matters relating to the issue of licences to agents, is the 1RDA, constituted another, increases or decreases limits of coverage, provide tor assignment by the IRDA Act of 1999. The IRDA had issued the IRDA (Licensing of of policies or changes in beneficiary designations, provide for changes in Insurance Agents) Regulations, 2000, dealing with the issue of licences and settlement options elected, or in any other legal manner permit other matters relating to agents. The Regulations are reproduced in full at amendments to the contract. the end of this course and form part of the study material. The various forms, which are part of the Regulations, have been omitted. The can be Endorsement are usually done by party forms or by embossing through obtained from the insurer's offices as and when required. rubber stamps of the desired alteration. INSURANCE AGENCY 4. By another notification in October 2002, the IRDA (Licensin Corporate Agents) Regulations, 2002 were issued. These Regulaf deal with the issue DEFINITION OF AN AGENT of licences and other matters relating to corporate agents, like companies, firms, banks, cooperative societies, etc., are not individuals and can also 1. According to Section 182 of the Indian Contracts Act, an 'agent' is a person become agents. As per the guidelin issued by the IRDA on 14.7.2005, a employed to do any act for another or to represent another in dealing with a corporate agent should normal! be a company whose principal business third person. In the insurance industry, the term 'agent' is ordinarily applied should be something other than distribution of insurance products, the latter to a person engaged by the insurer to procure new business. The Insurance being a subsidiary activity Exceptions to the above requirement may be Act defines an insurance agent as one who is licensed under Section 42 of considered by insurers if (i) the corporate agent is a public limited company 7
  • 8. with a share capital of Rs. 15 lakhs, to be kept in the form of a deposit with knowingly participating in or conniving at any fraud, dishonesty or a bank, to be used with the approval of the insurer (ii) it is set up misrepresentation against an insurer or an insured (e) not possessing the exclusively for this purpose and is owned by insurance professionals and requisite qualifications and specified training (f) yet to pass such (iii) agency business is transacted only by full time employees. examinations as are specified by the regulations (g) found violating the code of conduct as specified in the regulations. 5. Insurance products should be canvassed with the help of insurance professionals and not through other modes like introducers, finders or sub- 10. The fee for a licence is Rs.250 for individual as well as corporate agents. A agents. Ordinarily, only one licence will be granted to one group, provided licence is granted for 3 years. It may be renewed after 3 years. The fee for the group does not have any other insurance activity, such as broker, the certification of the specified person is Rs. 500. This is also valid for 3 insurer, etc Exceptions may be considered by the IRDA. At least one of the years. persons designated to canvass, must have insurance qualifications. 11. A licence issued by the IRDA may be to act as an agent for a life insurer, 6. If a corporate agent terminates its arrangement with one insurer, it must for a general insurer or as a composite insurance agent working for a life have the written approval of the IRDA, before it can represent another insurer as well as a general insurer. No agent is allowed to work for more insurer. Corporate agents are required to submit periodical returns to the than one life insurer or more than one general insurer. insurer and also file its audited accounts, along with other specified statements, with the IRDA. 12. The qualifications necessary before a licence can be given are that the person (individual or corporate insurance executive) must 7. Every corporate agent is required to designate one or more individuals who would be called 'corporate insurance executive' and would solicit insurance  not be a minor business on their behalf Such corporate insurance executives have to obtain  have passed at least the 12th standard or equivalent examination, if he is to licences for themselves. Others who may also work for the corporate agent, be appointed in a place with a population of 5000 or more, or 10th standard will be called 'specified persons" and they will be required to obtain otherwise certificates. The essential provisions of these regulations are reproduced at the end of this course and form part or the study material.  have undergone practical training for at least 100 hours in life or general insurance business, as the case may be, from an institution, approved and PROCEDURE FOR BECOMING AN AGENT notified by the IRDA. In the case of a person wanting to become a 8. The Insurance Act, 1938 lays down that an insurance agent must possess a composite insurance agent, the applicant should have completed at least 150 licence under Section 42 of that Act The licence is to be issued by the hours practical training in life and general insurance business, which may IRDA. The IRDA has authorized designated persons, in each insurance be spread over six to eight weeks. company, to issue the licences on behalf of the IRDA. The fee for the  have passed the pre-recruitment examination conducted by the F Insurance licence, the manner of making an application, etc., have been specified in Institute of India or any other examination body authorized by the IRDA. the regulations issued by the IRDA. In 2007, the IRDA has reduced the requirement of training hours from 100 9. In terms of the Insurance Act, a licence will not be given if the person is (a) to 50 and from 150 to 75 a minor, (b) found to be of unsound mind (c) found guilty of criminal misappropriation or criminal breach of trust or cheating or forgery or an abetment of or attempt to commit any such offence (d) found guilty of or 8
  • 9. 13. The licence once issued, can be cancelled whenever the person acquires a • Ensure that nominations are made or changed according to changing disqualification. circumstances 14. Applications for renewal have to made at least thirty days before the expiry • Assist in settlement of the claim, by helping the claimants to complete of the licence, along with the renewal fee of Rs. 250. If the application is the necessary formalities and requirements. not made at least thirty days before the expiry, but i made before the date of REINSURANCE AND DOUBLE INSURANCE expiry of licence, an additional fee of Rs.100 is payable. If the application is made after the date of expiry, it would be normally be refused. Reinsurnce 15. Prior to renewal of the licence, the agent should have completed at least 25 "The practice whereby one party called the Reinsurer in consideration of a premium hours practical training in life or general insurance business or at least 50 paid to him agrees to indemnify another party, called the Reinsured, for part or all of hours practical training in life and general insurance business in the case of the liability assumed by the latter party under a policy or policies of insurance which a composite insurance agent. it has issued." 16. Insurers who select agents for appointment, make arrangements for training, Reinsurance as the term itself suggests, is insuring again. It is the transfer of for appearing in the prescribed examinations, and obtaining the licence. The insurance business from one insurer to another. Under reinsurance, the original procedures have been streamlined and there is little loss of time for any step insurer who has insured a risk, insures a part of that risk with another insurer. That is in the process. to say, that he reinsures a part of the risk in order to reduce/diminish his own liability. The insurer transferring the business is called the "Principal or Direct or RESPONSIBILITIES OF AN AGENT Ceding or Original Office" and the office to which the business is transferred is called the "Reinsurer or Assuming or Guaranteeing Office." The reinsurer gives this 17. An agent, individual or corporate, is the main component of the distribution facility of risk coverage for a premium which is called reinsurance premium. channel for the life insurance business. He would be required to solicit and Reinsurance premium is an income to the reinsurer and an expense to the insurer. procure new life insurance business, in a manner that is consistent with the interests of the policyholders and of the insurance company. For this Reinsurance is also a contract of indemnity. The original company must disclose all purpose, he would have to do the following. the material facts to the reinsurer. In the event of loss, the reinsurer indemnifies the loss subject to amount of reinsurance cover taken. The rest will be borne by the • Contact prospects for life insurance, study their needs and persuade , them principal. This is called risk retention by the ceding company. to buy. • Complete all related formalities, including filling up proposal forms, An insurance company transfers all or a portion of its risk exposure under a collecting premium, arranging medical examination, collecting proofs (of insurance policy to another company. Under reinsurance system, an insurer who has age or income), reports and other information required by the underwriter. accepted a risk, lays off (or reinsures) part of the risk with another insurer. 18. After having sold a new insurance policy, the agent has to ensure that the Reinsurance is rightly called an indirect business. It is in contrast to direct insurance policy continues, without a lapse, till it becomes a claim. The conservation business, which is received by an insurer directly from the applicant. of the policy is in the interests of all the three persons concerned, the insurer, the policyholder and the agent. For this purpose, he has to Recently, the Government of India made the four non-life insurance companies which were previously under General Insurance Corporation(GIC) Of India as • Keep in touch with the policyholder to make sure that renewal independent and autonomous bodies and converted the GIG of India into a premiums are paid in time. 9
  • 10. Reinsurance Company. The IRDA has also laid down the procedure to be followed based on average result of the treaty account. The provision for profit commission in reinsurance agreements. also promotes healthy underwriting on the part of the direct insurer and works to the advantage of both parties. Reinsurance is an entirely new contract distinct from the original insurance contract entered into by the ceding company and the re-insurer. The original insured is not a With a view to compensating the loss of premium involved through reinsurance and party to the reinsurance contract and hence, has no rights against the reinsurer. to maintain the premium income at a steady level, the ceding companies demand a nearly equivalent amount of profit commission from the reinsurers. This is termed The general principles of the law of contracts and the special principles that govern 'reciprocity'. direct insurance contracts also apply to reinsurance contracts. The principle of utmost good faith demands from the ceding company to make full disclosure of Under certain circumstances the reinsurers also further reinsure their acceptance in material facts. Material alternations if made are also required to be specifically stated order to protect their overall portfolio. This transaction is called 'retrocession,' and to the reinsurers. follows the same process as reinsurance. The ceding company acquires insurable interest in the risk underwritten in direct Let us take an example to understand the reinsurance mechanism business accepted by it. An occurrence of a loss will result in financial loss. Hence, it is legally entitled to reinsure the risk. However, the insurable interest is limited to the Let's say that an insurance company has accepted the risk on a proposal for Rs. 50 extent of liability arising under the original contract of insurance. If the ceding lakh and its retention limit is Rs. 30 lakh. The company will issue the policy for full company is not liable for a certain thing under the original policy, the reinsurer is Rs. 50 lakh to the applicant and then reinsure (or cede) Rs. 20 lakh which is the also not liable under the reinsurance contract. Just as direct policies are contracts of amount in excess of its (retention limit. indemnity against pecuniary losses, same is the case with reinsurance contracts. Suppose the policy becomes a claim in the second year, the ceding company will pay A company which accepts business from public may also accept reinsurance Rs.50 lakh i.e. the full claim to the claimant (primary client), and the reinsurance business from other insurance companies if allowed by the statutes of the country. company will give Rs. 20 lakh to the insurance company. Professional reinsurers, however, do not accept direct insurance from the public but Need for reinsurance only reinsurance business from the insurance companies. The Swiss Reinsurance (Swiss re) and Munich Reinsurance(Munich re) are among the leading reinsurance  Every insurance company, whether life or non-life requires reinsurance to companies in the world. diversify and distribute risk. , Under reinsurance arrangements, the ceding company receives commissions from  Even large sized insurance companies need reinsurance facility because the reinsurer at a rate higher than the original commissions paid by the ceding there are many risks which are too huge for any one company to bear on its company. This is so because the cost of acquiring direct business is higher than the own. cost of obtaining business by way of reinsurance. Also the underwriting and  Reinsurance of desired proportions of large risks enables a better spread of administrative expenses of the ceding company are far more than those of the risks. It even enables geographical spread of risks i.e., placement of risk reinsurers. over the retention level with reinsurers operating in various countries. PROFIT COMMISSION  Helps to accommodate a valuable client by accepting a big business(risk) which the insurer could not otherwise entertain. Besides commission, the ceding company also receives a share in the profits earned by the re-insurers under the treaties. This is termed as 'profit commission and is 10
  • 11. Reinsurers even provide technical assistance and rating assistance of the Double insurance means insuring a risk with two or more insurers and the total sum original risks. insured also exceeds the actual value of the subject matter.  Reinsurer provides insurance knowledge to a new insurer and even shares If the actual value of the subject matter is more than or equal to the total sum its experiences to meet different needs of its clients. insured, it is not treated as double insurance. In the case of life insurance, double  Reinsurance is of special importance in high risk areas like Marine/Aviation insurance is allowed since nobody can place a value on human life. One can take life classes under cargo/hull risks. insurance covers from many insurance companies and on maturity or death, the insurer will have to pay the full sum assured.  Reinsurance under life insurance occurs very sparingly except for very large single risk covers especially like the key man insurance -life insurance of a But in case of non-life insurance, a property can always be valued and it cannot be companies' vital executives/employees. insured at a higher sum whether with one insurer or more. If a property is insured  The insured would like to get the insurance needed with one insurer instead with insurers for a sum more than its value it is termed double insurance. If the total of taking policies from different insurers to cover the total risk. The insurer sum assured with all the insurers is less than the value of property, it does not accepts the total risk and in turn reinsures part or whole of the risk with amount to double insurance. other companies (which is called co-insurance), or professional reinsurance For example, if a house worth Rs. 20,00,000 is insured with ABC INSURANCE companies (which is called reinsurance). CO.LTD' for Rs. 12,00,000 and with XYZ INSURANCE CO.LTD for Rs. Thus, we can say that reinsurance plays an essential role in the insurance world. 18,00,000, it is treated 3$ double insurance because the total value of the subject matter i.e., total of all the policies exceeds the actual value of the house. Reinsurers get into agreements with different insurers on the basis of their status Consequentially if there is a claim then the insurers will contribute proportionally in judged on the following grounds: ratio 8:12 i.e. Rs. 8,00,000 and Rs. 12,00,000. Suppose if it was insured with two insurers for Rs. 700,000 each, there is no double insurance. i. Age and financial position of the ceding insurers. ii. Management standards. Difference between Reinsurance and Double Insurance iii. General underwriting policy. Reinsurance Double Insurance iv. Total premium income. When the risk is high, the When the same risk and subject v. Areas of operation. . insurers get a part reinsured with matter is insured with more than 1) another insurance ' company 1) one insurer, it is termed double vi. Claims experience. insurance. called the reinsurer. vii. Anticipated premium income from the reinsurance agreement. The insurer has an insurable Here, the insured has insurable viii. Previous reinsurance arrangements, if any. 2) interest in the risk which he may 2) interest. Some people confuse reinsurance with double insurance. Both are different concepts reinsure. as the following facts depicts. Reinsurance does not affect the Total sum amount assured of all position of the original insured. the policies is more than the actual 3) The reinsured has to pay 3) value of the subject matter. Double Insurance reinsurance premium for the risk shifted. 11
  • 12. The original insurer is able to Here, insurers can adjust their 2. Delay in covering the risk. 4) transfer a part of the risk to the 4) risks and contribution among re-insurer. themselves when the claim arises. Once the insurer has decided upon his own retention, it is necessary to submit the Reinsurance contract terminates In the case of double insurance, it details of the risk, for balance amount for reinsurance, to each proposed reinsurer. once the original insurance does not happen. If one insurer has There is an uncertainty of acceptance of risk. The amount of acceptance is entirely 5 5) lapses for any reason. paid, he can ask others for within the discretion reinsurer. contribution. In the event of loss, the original Assured cannot recover more than For example, if the ceding company has issued a policy for Rs. 10 lakh on a risk on insurer has to pay the assured the amount of actual loss. If loss which retention is Rs. 2 lakh, Rs. 8 lakh is 'surplus' and has to be 'reinsured' (ceded) sum to the insured. occurs, the assured may claim payment from the insurers in such to a reinsurer. This surplus may be ultimately reinsured with one or more reinsurers. 6) 6) an order as he chooses and the insurers will adjust the amounts The reinsurers cannot be forced to accept the risk. They have the 'option or 'facility' among themselves in proportion to to reject or accept the reinsurance for any amount they decide. Hence, this method of the insurance cover granted by reinsurance is called 'facultative' reinsurance. them. Original insurer will recover The assured can recover the full Claim settlement 7) from the reinsurer, the amount 7) value on the original policies till above retentiony. his total loss is made up. Re-insurers pay claims in proportion to the amounts reinsured by them. Take for example, on a policy of Rs. 10 lakh issued by the ceding company, two METHODS/KINDS OF REINSURANCE reinsurers A and B have accepted Rs. 3 lakh each and another two reinsurers C and D have accepted Rs. 1 lakh each then a loss of Rs. 6 lakh will be paid as follows: There are three main methods of reinsurance. The insurers can choose among these as per their need and desire. These three methods are (A) facultative (B) treaties and Reinsurer A Rs. 180000 (C) pools. These methods have been discussed in detail: Reinsurer B Rs. 180000 Facultative Reinsurer C Rs. 60000 This is the oldest method of reinsurance. Under this method, the insurer offers each risk for reinsurance and it may be accepted or declined by the reinsurer. The Reinsurer D Rs. 60000 procedure is to submit brief details of the risk to each reinsurer who will indicate the Rs. 480000 proportion that he would accept. Ceding company bears Rs. 120000 The direct insurer (the ceding company) sends a copy of the original policy to the reinsurer who will then issue the reinsurance policy. Total amount of loss Rs. 600000 Reinsurer considers each risk separately and then reinsures the unretained risk. This Drawbacks of Facultative Reinsurance Method method has two drawbacks:  This method involves considerable amount of routine work. 1. Involves a lot of documentation.  Reinsurance cover is not automatic. 12
  • 13. Reinsurers have the faculty (i.e., option) to decline any risk offered to them.  There is a decision to pay losses beyond a certain limit.  The method is time consuming, as each risk necessitates individual There are two main types of proportional reinsurance treaties viz., Quota Share and submission to reinsurers. Surplus. Non-proportional reinsurance treaties are of excess of loss or stop loss types. All are discussed below one by one. Auto-facultative or facultative-obligatory Quota Share Treaty Under this method, the professionally, highly reputed insurer company has the option to offer the risk reinsurance but the re-insurer has the obligation to accept the This is quiet simple to understand and administer. reinsurance. Thus reinsurance becomes semi-obligatory. A fixed proportion of a given class of insurance as a whole is ceded. If, for example, Although many other methods are available for reinsurance, the facultative method is reinsurance is arranged on a 50 percent basis, the reinsurer accepts half of each risk. the most widely used. He obtains half the premium (less commission) and bears half the claim. Treaties This treaty, involves unnecessary loss of substantial premium on small risks as well as good s which could be retained in full by the ceding company (original insurer). Treaty is a written agreement between the insured and the reinsurers in terms of which reinsurance offer and acceptance are automatic on the part of both the parties. This method of reinsurance is especially for an insurer who is It is applicable to all classes of insurance. a) Newly established and has a small premium income, or, There is an agreement between the direct insurer and the reinsurer (either one company or several) that the reinsurer company will accept all insurances which may b) Entering a new class of business for which it is inexperienced or, be offered within the limits of the treaty. c) Is into covering hazardous class of insurance where selective ceding is difficult. For example, it may be used for reinsurance in specialized classes Treaties fall into two broad categories-proportional and non-proportional. of business such as Live stock, Engineering, Bankers, Blanket, etc, Proportional Treaties d) Compelled as per statutory provisions. For example, each of the four non- life insurers in India have to reinsure 20% of every risk accepted by them  A percentage of the sum insured is ceded to the reinsurers for all risks. For with the General Insurance Corporation of India. example, if the total sum insured on any one risk is Rs. 1,00,000 and the retention is Rs. 10,000, the balance Rs. 90,000 is reinsured. From the reinsurers' point of view the treaty has advantage as their acceptance is restricted to a fixed share of the business, on all types and sizes of risk without the  Premiums are also paid to the re-insurers (out of what has been received risk of adverse selection against them. from the original client ) in the same proportion.  In the event of loss, insurers also pay the losses in the same proportion. Surplus Treaty Non-proportional Treaties  Under this method of reinsurance the direct insurer merely places on the treaty, part of the risk i.e. the surplus, which it does not desire to retain.  In case of loss there is no proportionate sharing of the sum insured.  If, therefore, a certain risk is wholly retained there is no surplus to place on  Neither the payment of premium by the reinsured nor the payment of losses treaty. by the re-insurers is on a proportionate basis. 13
  • 14. The surplus is the difference between ceding insurer's retention and gross  The treaty may be terminated by either party on giving due notice. acceptance(total sum assured).  Provision is made for settlement of disputes through negotiation and  Surplus treaties are arranged on the basis of 'lines' or geographical area or arbitration. class of business. Excess of Loss Treaties  A 'line' is equivalent to the ceding insurer's retention. For example, a treaty may be arranged on a ten line basis. Under this arrangement, the re-insurer a) This is a non-proportional method of reinsurance. will accept automatically upto ten times the retention of ceding insurer. The b) The reinsurance protection comes into operation when the ceding following illustration will make this clear: company's loss to any one cause or event exceeds a pre-agreed amount. Gross Acceptance Retention Surplus Reinsurance c) The insurer decides the maximum amount which he is prepared to retain on any one • loss and seeks reinsurance under a treaty in which the Rs. 100000 Rs. 100000 Nil reinsurer will pay for any Ion j over and above the amount retained by the Rs. 200000 Rs. 100000 Rs. 100000 direct insurer, d) The excess of loss to be met by the re-insurer does have an overlying limit. Rs. 1100000 Rs. 100000 Rs. 1000000 Loss above j the overlying limit of the reinsurer will again be met by the ceding company or be j transferred to another reinsurer under another excess of loss treaty. If the gross acceptance is more than Rs. 11 lakh, then the surplus treaty will absorb e) This method is used mainly to protect large catastrophic losses such as only Rs. 10 lakh and the balance will have to be reinsured facultatively or under a second surplus treaty to take care of such excess amount. i. Those caused by special perils i.e., storm, flood, earthquake, etc. ii. Where there is possibility of conflagration in large storage areas,  Liability of the insurer commences compulsorily and simultaneously with that of the ceding insurer as soon as the retention of the ceding insurer is iii. Where large marine acceptances are involved in a ship. exceeded. iv. Where in legal liability classes, i.e., motor third party, public liability,  The ceding insurer is required to record particulars of all amounts ceded to products liability and workmen's compensation risks. For example, a the reinsurer since the re-insurer is entitled to inspect such records. severe mining accident may result in hundreds of fatalities to workmen, resulting in a catastrophic loss.  Special Provision is made for payment of commission. (f) In this arrangement, there is no proportionate sharing of sum insured,  All settlements, adjustment and compromise of claims including ex-gratia premium and loss as under quota share or surplus treaties. payments made by the ceding insurer are a binding on the reinsurer, (g) The premium is paid to the reinsurers by several methods depending upon provided, the cause of loss is within the scope of the cover. the circumstances. Most common among these is the burning cost  The ceding insurer has the right to demand immediate payment from the method. reinsurer of the latter's share of any loss exceeding the agreed figure. This method is explained below through an example:  The ceding insurer retains an agreed percentage of the annual premium as a premium reserve which is adjusted subsequently in the account. 14
  • 15. Suppose the 'underlying limit' (limit of the ceding company) is Rs. 20 lakh and the e) Treaty reinsurance involves very less clerical labour and general costs, ceding company's loss due to one event is Rs. 30 lakh the excess of loss that the re- because the acceptances are dealt with in bulk, with only periodical insurer has to pay is Rs.10 lakh, submission of limited information. This treaty also incorporates an upper limit called 'overlying limit' which restricts the f) Procedures in treaty reinsurance are less cumbersome. liability of reinsurer. Thus, if the 'overlying limit' is Rs. 40 lacs and a single loss g) The rights and obligations of each party are clearly defined in the treaty amount to Rs. 44 lakh, the reinsurer will pay Rs. 20 lakh and the excess of Rs. 4 lakh agreement, hence there is more clarity and less ambiguity and disputes are will have to be borne by the ceding company or it will have to arrange a second less. excess of loss treaty to protect losses exceeding Rs. 40 lakh but again subject to an h) From the reinsurers' point of view also, treaty ensures a constant and 'overlying limit' of may be Rs. 80 lakh. . ; regular flow of business. Stop Loss or Excess of Loss Ratio Treaties Pools  This method is a variation of the excess of loss reinsurance. Large number of insurance companies join hands to handle huge risks which tend to  It can operate in addition to the surplus and also excess of loss treaties. give rise to huge loss to property and human lives. Particular types of risks are underwritten with premiums, losses, and expenses shared in agreed ratios.  This treaty protects the overall results of a class of insurance business.  Under the treaty, the re-insurer agrees to pay, say, 90% of the amount by  It is a proportional method of reinsurance. which the losses in any one year exceed, say 80% of the premium income.  Is usually used to handle large or extra hazardous risk. Suppose the premium income is Rs. 30 lakh and the losses are Rs. 40 lakh the stop  Total claims upon an insurer will be considerable. loss reinsurer will pay 90% of the excess amount viz. Rs.l4.4 lakh (i.e. 90% of the  Covers the risks which require the combined capacity of the entire difference between Rs. 24 lakh which is 80% of premium and Rs. 40 lakh which is insurance market. the actual loss).  All claims (and all losses) may be proved, for the surplus above a fixed Advantages of a Treaty retention or an agreed excess of loss method may be applied. a) The reinsurer cannot decline to accept any cession coming within the  Pools are being used both in developed as well as in developing countries. scope of the treaty.  By combining the underwriting capacity of the entire market, the retention b) This facilitates direct underwriting and enables the ceding insurer to give levels could be increased to retain substantial premium within the insurance cover for large amounts immediately. companies. c) The risk of the reinsurer commences, simultaneously with that of the Operation of Market Pool ceding insurer. The insurance companies have to make obligatory cessions of 20% (quota share) of d) There may be a time lag between the original acceptance of the risk by the all India gross direct business in each class of business. ceding insurer and the reinsurance acceptance in case of facultative insurance and in the meanwhile there could be a loss. Under treaty, this risk is not theirs. 15
  • 16. The Market Pool is managed by the GIC. The business ceded to the pool is retained The insurance ombudsman may consider or receives the complaints regarding : ... entirely within the country. And it is protected by excess of loss treaty. The pool business is 'retroceded' to the companies in proportion to their cessions to the pool. • Partial or total repudiation of claims On larger risks where there is further surplus in excess of obligatory cession, net • Delay in settlement of claims ' ' retention, and cession to the pool, it is cede to surplus treaties and if, necessary, • Legal construction of policy(policy wordings) reinsured facultative. • Premium paid or payable OMBUDSMAN • Non-issue of insurance documents to customers after receipt of premium. Ombudsman traces its history to Sweden way back in 19th century and it literally means an authority that is empowered to investigate individual complaints against An insurance ombudsman cannot act on : public authorities, departments etc. Later it has been adopted in many countries including UK, Australia etc. • Any complaint which falls outside the territorial limits of the ombudsman In India the idea of insurance ombudsman was first mooted in the year 1998. Central • Any complaint where the claims amount is more than 20 lakhs. government by the powers conferred on it by sub section (i) section 114 of insurance act 1938 has set up an ombudsman specifically for Insurance sector. Main objective • Any dispute/issue/complaint which is under trial in any other judicial or quasi- of insurance ombudsman is redressal and settlement of disputes arising between judicial body. insured and insurer. Insurance ombudsman is a quasi-judicial body established for • Where the complaint is not regarding personal lines of business. speedy settlement of disputes in fair, impartial and judicial manner. • Where the complaint is filed by any artificial judicial person Any individual policyholder (including a sole proprietor but not partnerships or companies) or his legal heir can approach the Insurance Ombudsman for complaints • Any complaint which is lodged after one year from the date of issue of first reply in respect of policies on personal lines of business. by the insurer. Personal lines of business include coverage under Personal Accident policies, Procedure for Redressel Mediclaim, insurance of property of the individual such as motor vehicles, household articles etc. There is no fee or charge required to be paid and there is no requirement 1) The insured has to apply in writing to the IO under whose jurisdiction the to approach the Ombudsman through a lawyer. However, before approaching insurer falls. A complaint may be filed cither by the insured or his legal heirs Ombudsman, a representation should be made to the insurance Company. If no reply and should clearly stale the name and address of the insurer against whom the is received within one month or the reply is not satisfactory, the Ombudsman can be complaint is made, nature and circumstances giving rise to dispute, nature of approached. The maximum limit for the amount under dispute for which the loss sustained by the complainant and relief sought from IO. Ombudsman can entertain is Rs.2O lakhs and Complaints can be made to 2) The complainant has to substantiate his claim with all the documentary Ombudsman within one year of the rejection by insurer of the representation of the evidences. complainant or the insurer's final reply to the Complainant's representation. 3) The IO would first act as a mediator to settle the grievance on a mutually Types of Complaints agreeable basis. This mediation process would be for a maximum of one month. After hearing both the parties IO may pass an award, which if 16
  • 17. acceptable to the complainant, is sent to insurer for final execution. Insurer has to comply with the award within 15 days and it has to be informed to the IO. 4) If the grievance is not settled on a mutually agreeable basis, IO gives a speaking award within a period not exceeding three months. If the complainant is not satisfied with the award, he can appeal in any other forum or court, however such facility is not available to the insurer. MODULE V 5) An award passed by the IO has to be complied with, by the insurer within the INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY ACT, 15 days. However, no action lies if the insurer opts for non-compliance of the 1999 award because he no judicial powers for the execution of award compared to other judicial systems like consumer forums, civil courts etc. The Insurance Regulatory and Development Authority Act, 1999 provides for the establishment of an Authority In protect the interests of holders of insurance policies, No advocates are allowed to represent insurer/complainant to argue their respective to regulate, promote and ensure orderly growth of the insurance industry and for cases. Further IO being a non-judicial authority, does not have the powers of matters connected therewith or incidental thereto and further to amend the Insurance summoning particular persons/witness and examining them on oath. Another specific feature of IO is that it can pass award for ex-gratia settlement of disputes, while such Act, 1938, the Life Insurance Corporation Act, 1956 and the General Insurance Business (Nationalisation) Act,1972. powers of exgratia settlement are not vested with other redressa.1 mechanisms such as consumer courts etc. The Statement of Objects and Reasons of the Act provides that the insurance industry requires a high degree of regulation. The Insurance Act, 1938 provided for the institution of the Controller of Insurance to act as a strong and powerful supervisory and regulatory authority with powers to direct, advise, caution, prohibit, investigate, inspect, prosecute, search, seize, amalgamate, authorise, register and liquidate insurance companies. However, after the nationalisation of Life Insurance in 1956 and the General Insurance in 1972, the role of Controller of Insurance diminished in significance over a period of time. Constitution of the Authority Section 2(h) of the IRDA Act, 1999 defines the Authority as the Insurance Regulatory and Development Authority [established under Section 3 of the Act. The Section 3 lays down the procedure for establishing the Authority, it is established by a notification by the Central Government in the Official Gazettee. The date of operation of the Authority is also notified by the Central Government by a notification. The other important characteristics of the Authority are as follows: It is a body corporate with perpetual succession and common seal. It has the powers to acquire, hold and dispose the property in its name. The property may be a movable or immovable. 17