Presentation on Help on Call Ltd.

2. Thomas Buffard
General Manager

3. Mauritius
The Altima Group
HelpOnCall’s approach
Axis of Differentiation
The Offer
Expertise and Know How
Implementation of the Client Project
Some performance indicators
The organisation
Clients and Partners

4. Population 1.2 Million
GDP per inhabitant 4,000 €
Average Economic Growth5%
Time difference 2/4 hours
Fibre optic link between Mauritius and
France
The Cyber City
Bilingual
Service Culture

5. Annual Turnover 75 M€
1,500 employees
Foodstuffs and distribution
Touristic Reception
Financial Development
IT enabled Outsourcing Services

7. Permanent Contract based recruitment
Retention and sustainability
Social Coverage
MQA Approved training
Language training by specialised organisation

8. Conforming to ITIL Standards
Certification ISO 9001:2000
Knowledge Base

9. IT Provider : HP
Telephony : Avaya
Solution HelpDesk : HP ServiceCenter
Offsite Data Retention and Backup
Satellite and optic fibre backup

17. Pilot Committee

19. General Manager
Thomas Buffard
Quality Assistant
Operations Manager
Technical Manager Operations Manager
Laurent Marmin
Gilbert Chinapen Laurent Marmin
Supervisor
1…n
Technical Support N2
1…n
Technical Support N1
1…n

21. An offer of expanded services at attractive terms
Satisfied clients and reliable partners
A controlled turnover