The TouchPoint 360 Healthcare Platform is designed to serve the following principal objectives: 1. Leverage your organization’s existing clinical data repositories and other data warehouses. 2. Provide powerful, high-impact functionality to all segments of the Healthcare lifecycle – specific to your organization’s exact needs. 3. Provide a holistic service delivery to the spectrum of Healthcare audiences. 4. Maximizing the accessibility and reach of Healthcare services through highly secure mobile capabilities.

2. Healthcare Market Challenge
The Healthcare Market Challenge
The Healthcare marketplace is becoming
increasing complex, with an intense focus
on better data management and
increased patient care.
This complexity begins with new and
evolving Regulation and Policy, which is
driving the immediate demand for
change – For both organizations and
patients…
Accountable Care Act
Meaningful Use
ICD10
Etc…

3. Healthcare Market Demands
Addressing the Market Challenge
We understand that every healthcare
organization faces its own challenges. We
also know that today’s leading solutions
in the market cannot keep up with both
market dynamics and the unique needs
of every Healthcare organization.
Patients, Case Managers and Healthcare
Administrators need:
d
ACO Quality Measurement
Better Patient Care Delivery
Better Accountability and Performance
Visibility
Meaningful Use KPIs
And more…

4. Partners Consulting: Our Answer
Leveraging over two decades of Healthcare
leadership and technology experience,
Partners Consulting introduces:
TouchPoint 360 Healthcare Platform
d
The TouchPoint 360 Healthcare Platform is designed to serve
the following principal objectives:
• Leverage your organization’s existing clinical data repositories and
other data warehouses
• Provide powerful, high-impact functionality to all segments of the
Healthcare lifecycle – specific to your organization’s exact needs
• Provide a holistic service delivery to the spectrum of Healthcare
audiences
• Maximizing the accessibility and reach of Healthcare services through
highly secure mobile capabilities

5. The Healthcare Lifecycle
The 4 Quadrants of the Healthcare Lifecycle
We have broken the Healthcare lifecycle into
four discreet quadrants:
• 3 quadrants around patient care and
interaction
• 1 quadrant around compliance across the
continuum
d
4 Quadrants of Healthcare
Lifecycle

6. The Healthcare Lifecycle
Care Coordination
Providing a balanced approach to meeting the
needs of patients with multiple health and social
needs.
d
• Individual Health Outcomes Advancement
• Care for multiple or overlapping healthcare and
social needs
• Interactive Care-plan management
• Care-provider management
• Multi-provider coordination, scheduling and
messaging
• More…
4 Quadrants of Healthcare
Lifecycle

7. The Healthcare Lifecycle
Patient Engagement
Creating a more interactive, high touch relationships
with patients, while reducing healthcare costs.
• Patient-centered care
• Continuous patient contact and care
• Patient relationship management and tracking
• Population Healthcare Management and KPIs
• Patient Education
• More…
4 Quadrants of Healthcare
Lifecycle

8. The Healthcare Lifecycle
Transition Management
Ensuring seamless care for patients transitioning to
varied levels of internal and external care.
• Re-Admittance Management and KPIs
• Transition care and transitional care
management
• Patient discharge management and tracking
• End of life care support and delivery
• Patient Education
• More…
4 Quadrants of Healthcare
Lifecycle

9. The Healthcare Lifecycle
Compliance Management
Monitoring and managing the periodic provider
contract requirements, revenue consideration and
related Key Performance Indicators and reporting.
d
• Contract Management
• Revenue Cycle Management
• Provider performance benchmarking
• Reimbursement Adjustment Management
• Compliance KPIs and Reporting
• More…
4 Quadrants of Healthcare
Lifecycle

10. The Healthcare Audience
TouchPoint 360 capabilities not only address
the entire Healthcare lifecycle, but provide
functionality targeted to your specific
Healthcare audience.
s
Audiences include:
• Care Providers
• Patients
• Administrators
Critical functionality can be quickly deployed in
unison for one or more of these audiences

11. Care Providers
Care Provider Capabilities
The Care Provider functionality support
patient interaction, reporting, key
compliance management, and other tools
that support better patient care and better
performance visibility

12. Patients and Care Receivers
Patient Capabilities
The Patient capabilities include compliance
triggered education, care interaction,
proactive disease management, adherence
management, and more…

13. Administrators
Administration Portal
The administrator capabilities provide a full
range of administrative capabilities, ranging
from clinical protocol compliance, to
predictive patient health, care management
and tracking, to health opportunity profiling
and more…

14. How Does It Work?
TouchPoint 360 Healthcare Platform
d
The
Technology Stack
The TouchPoint 360 Healthcare Platform is composed of
several strategic sets of software technologies, including:
• A Central Data Repository paired with a Data Connector (EMPI
Interface Engine)
• A Business Intelligence, Workflow Rules, and Messaging Engine
• A Mobile Device Transcoder (Supporting multiple form factors)
• A HIPAA compliant security layer

15. Multiple Data Sources
TouchPoint 360 Technology Stack
A Central Data Repository and Data
Connector:
• Processes structured and
unstructured data
• Does Patient Matching
• Provides Terminology Database
• Does Interface Monitoring/Alerting
• Acts as Clinical Repository
• HL7 v 2.x, HL7 v3, DICOM, XML,
CCR/CCD, XDS.10, CSV, Character
delimited data
and more…

16. Rules & Intelligence
TouchPoint 360 Technology Stack
A Business Intelligence, Workflow
Rules, and Messaging Engine:
• Exposes Patients, Encounters,
Allergies, Results, Orders, Images, Rx
and common entities, and more
• Manages complex workflows
• Conducts Business Intelligence
analysis and computations
• Provides multiple system
interoperability and capabilities
and more…

17. Security
TouchPoint 360 Technology Stack
A Security and Access Rules Manager:
• Provides multiple tiers of application
and device security
• Provides HIPAA compliant auditing and
logging
• Filters NPI/PHI data
• Provides CCOW compliant patient
context management
and more…

18. Mobility
TouchPoint 360 Technology Stack
A Mobile Device Transcoder:
• Provides multiple tiers of application
and device security
• Provides HIPAA compliant auditing and
logging
• Filters NPI/PHI data
• Provides CCOW compliant patient
context management
and more…

19. Solution Screenshots

20. Identification
Visibility to population
clinical records
aggregated from
disparate sources
Integration with
Population & Care
Program Manager
Simple to access,
complete clinical data
in one place
Selection
Develop and apply
multi-dimensional
algorithms to stratify
patient cohorts
Integration with
Population & Care
Program Manager
Powerful tools to
create, model and
refine stratification
algorithms
NEED
USER
VALUE
Candidate
Qualification
Engage and qualify Care
Program candidates
Care Manager
Cohorts auto assigned to
CMs for enrollment
screening – context
passing provides
persistent view to ALL
clinical info
Care Planning
Create individual patient
Care Plans based on Care
Program enrollment and
standard Care Paths
Care Manager
Standard Care Paths
stored in CRM and
easily tailored based on
patient interaction
Case
Management
Manage Patient Care
Plan progress,
communication, and
remote care episodes
Care Manager
Patient
Dynamics CRM Case
functionality to encapsulate all
Patient interaction –
HealthVault for patient
visibility and input to Care Plan
and progress
Patient
Engagement
Encourage Patient to
own care plan and
share home monitoring
data
Patient
Address MU Stage 2
Criteria, Manage Chronic
Diseases by sharing and
tracking patient sponsored
data
Care Coordination Solution

21. Analytics

27. Solution Screenshots

31. Self Service Analytics

32. Self Service Analytics
Measures FY11 Target FY09 AVG FY10 AVG Jul-Sep10 Oct-Dec10 Jan-Mar11 FY11 AVG
Lab: Timed & STAT Draws < 45 min Order to Draw 90% 86% 89% 89% 90% 91% 91%
PT: % of Physical Therapy Evals Done within 24 hours (Non- Neuro,
80% 88% 87% 84% 90% 86% 86%
Ortho, Trauma)
Escort: TAT from Request to Arrival at Pt Room (Day & Evening) in
mins
15 15 14 13 14 14 14
OR: First Surgical Case Starts On Time 70% 53% 65% 67% 67% 77% 77%
Measures FY11 Target FY09 AVG FY10 AVG Jul-Sep10 Oct-Dec10 Jan-Mar11 FY11 AVG
Lab: Timed & STAT Draws < 45 min Order to Draw 90% 90% 95% 93% 97% 98% 98%
PT: % of Physical Therapy Evals Done within 24 hours (Non- Neuro,
80% 85% 75% 74% 67% 71% 71%
Ortho, Trauma)
Escort: TAT from Request to Arrival at Pt Room (Day & Evening) in
mins
15 23 20 20 19 21 21
OR: First Surgical Case Starts On Time 70% 71% 68% 63% 73% 80% 80%
Measures FY11 Target FY09 AVG FY10 AVG Jul-Sep10 Oct-Dec10 Jan-Mar11 FY11 AVG
Lab: Timed & STAT Draws < 45 min Order to Draw 90% 85% 87% 88% 89% 95% 95%
PT: % of Physical Therapy Evals Done within 24 hours (Non- Neuro,
80% 81% 86% 88% 82% 88% 88%
Ortho, Trauma)
Escort: TAT from Request to Arrival at Pt Room (Day & Evening) in
mins
15 22 18 17 16 15 15
OR: First Surgical Case Starts On Time 70% 61% 71% 73% 67% 87% 87%
Arlington
Heights
Elmhurst
Joliet
OPERATIONS SUMMARY DASHBOARD

33. Next Steps…
Dialing Up TouchPoint 360

34. Contact Us Today
Thank You!
Corporate Headquarters
Irvine
2855 Michelle Drive, Suite 190
Irvine, CA 92606
+1 (866) 736-5500
Healthcare Services Division
Seattle
2018, 156th Ave NE, Suite 254
Bellevue, WA 98007
+1 (425) 606-0716
http://www.partnersconsulting.com or info@partnersconsulting.com