1. Gaurav Ashok Dubey
Mobile: +91 9920324590 E-Mail: gauravdubey90@gmail.com ; gauravdubey24590@outlook.com
OBJECTIVES
Lookingforwardto workina challengingpositionthatoffersopportunitiestolearn, grow andexcel prof
essionallyandpersonally.
ORGANISATIONAL SCAN
Professional Experience withCapgemini
Role: Exchange Admin L2
Duration: June 2015 to till date
Server Version: Exchange 2013/2010/2007
Outlook Version: 2013
 HandlingRemedytoolsforIncidentschangesandproblemmanagement
 MonitoringQueuesonall exchange Servers,configuredalerts.
 Ensuringhighestavailabilityof mail servers,monitoringexchange message routing,database
backuprestore and troubleshooting
 MaintainingServerhealthbycheckingPerformance monitorlogs,disk- space utilization,Events
viewerreportingandtakingcorrective measures
 Resolvingtechnical issues forMicrosoftExchange 2007/2010
 Troubleshootingof Mail Routingand Mail Flow
 PerformingOffline Defragondatabases
 Performedvariousoperationaltasksformaintainingthe Exchange andActive Directory
 Regulatedtroubleshootingforthe Level twoandthree tiersupportof the system
 Plannedandconfiguredthe MicrosoftExchange andActive Directory
 Implementedadisasterrecoveryprogramonaregularbasisto ensure the smoothrunningof
the program
 Performingcritical changesandperformance tuningonmessagingservers
 Administeredthe workingof the MicrosoftExchange andprovidedsupportforanyserver
relatedissue.
 Monitoredall the businessrequirementsandthe varioustechnical requirementsforthe same,
developedsolutionsandprioritizethe workinaccordance to the same
Organization: Wipro limited

2. Role: Exchange Admin L2
Client: Microsoft
Duration: June 2013 to March 2015
RolesandResponsibilities:
Handling Microsoft Professional cases for Exchange 2003, Exchange 2007, Exchange 2010 and
Exchange 2013
 Implementing cross forest Migration servers from Exchange 2003 to Exchange 2007, Exchange
2010 and Exchange 2013
 Troubleshootingexchange database issues(Recovery,ESEUTILSwitches)
 Mail Flow.
 ShadowRedundancy.
 Exchange VSSbackupfor Exchange 2007, 2010 and 2013
 ConfigurationandtroubleshootingPublicfolders
 Calendarandfree-busy
 Troubleshootingexchange servicesissue.
 AutodiscoverConcept.
 Active Syncissue.
 ConfiguringOutlookAnywhere.
 Proxyand RedirectionforCASserver.
 Configure andtroubleshootingExchange SCC,SCR,CCR,LCR andDAG.
 Exchange Mailbox Management
 Troubleshooting Exchange 2007, Exchange 2010 and Exchange 2013 Content Index State issues
on Database
 RecoveryStorage Groupand dial-tone recovery
 Troubleshootingthe DSACCESSinexchange environment
 DecommissionExchange2003, Exchange 2007 and Exchange 2010
 Installation and deployment of Exchange 2003, Exchange 2007, Exchange 2010 and Exchange
2013
 Exchange service packandrollupupdate installation(patching)
 Troubleshootingthe performance issueof exchange servers.
 TroubleshootingonExchange virtuallyinstalled.
 ConfiguringandtroubleshootingEmail Clients
 RunningDisasterrecoverytests
 AdministratingMixedmode environmentof Exchange 2003, 2007, 2010 and 2013
 DeployingnewExchange serversandloadbalancing
 User and site managementinActive directoryonwindows2003, 2008 and 2012
KeyDeliverables:
 TroubleshootingInternetrelatedissues.

3.  Managing useraccounts.
 Troubleshootingdesktop issues.
 Troubleshootingapplicationissues.
 Providingemail support.
 Troubleshootingoutlook2007 & 2010 issues.
 TroubleshootingRemoteAccessissuesforWindowsOS
 Handlingescalations
 Providingsupportlevel forteammembers.
 VirusTroubleshooting.
 Administrationof Networkrelatedissues.
 Trouble shootinguserloginissues.
 MicrosoftOffice 2003, 2007 and 2010Troubleshooting.
 Software Applicationinstallation.
 Software Applicationreinstallation.
 Troubleshootingall kindof software relatedissues.
 SupportingWindowsOperatingSystem.
 SupportWindowsXp,WindowsVistaandWindows7.
 Operatingsystemreinstallation(Complete andPartial)
Achievements:
• Have been appreciated by the managers for in training & on Floor Support many times for excellent
service delivery.
• Appreciatedbyclientforexcellenttechnical skills&dedicationtowardswork.
• Have rewardedbestagentandbestteam onthe Floor.
SOFTWARE PROFICIENCY
• OperatingSystem:WindowsXP,VistaandWindows7
• WebDesigning:HTML
ACADEMIC CREDENTIALS
• PassedoutH.S.C in the year 2006-2007 fromK.MAgrawal College
• PassedoutS.S.Cin the year2004-2005 from K.CGandhi EnglishHighSchool
PERSONAL DOSSIER
Date of Birth: 24th
May 1990
PermanentAddress: T-4/302,MahaveerNagari Towers,Khadakpada,Kalyan(West) Pin:421301.
Hobbies:PlayingCricket,Chess,Carom,Pool,SnookerandListeningtomusic.
LinguisticAbilities: English,Hindi &Marathi

4. Place:Mumbai