SlideShare a Scribd company logo

Facilitating Thriving Social Learning Groups

•Download as PPT, PDF•
•
G
garyv

Tips for leaders of social learning groups on Training Magazine Network http://trainingmagnetwork.com

BusinessEducationTechnology
1 of 12
 
[object Object],[object Object],[object Object],Example: This group is for anyone who’s interested in _____________. From seasoned pros to novices to the “merely interested”, all questions and comments are welcome.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tip! Everyone is welcome to join TrainingMagNetwork.com , so invite non-members to join the community, then join your group.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]

Recommended

Job Aid
Job AidJob Aid
Job Aidkarabeal
 
ImplementingaVLE_DosDonts_300407
ImplementingaVLE_DosDonts_300407ImplementingaVLE_DosDonts_300407
ImplementingaVLE_DosDonts_300407Tony Delahunty
 
Using your content to create killer courseware
Using your content to create killer coursewareUsing your content to create killer courseware
Using your content to create killer coursewareMatt Sullivan
 
Strategic planning
Strategic planningStrategic planning
Strategic planningMonthon Sorakraikitikul
 
Social Networking Battle Creek October 2008
Social Networking Battle Creek October 2008Social Networking Battle Creek October 2008
Social Networking Battle Creek October 2008guest390fec
 
Vectorgrunge
VectorgrungeVectorgrunge
VectorgrungeChad Roble
 
Mba workshop thai version2
Mba workshop thai version2Mba workshop thai version2
Mba workshop thai version2Monthon Sorakraikitikul
 
File teacher coachingmentoring
File teacher coachingmentoringFile teacher coachingmentoring
File teacher coachingmentoringMonthon Sorakraikitikul
 

Recommended

Job Aid
Job AidJob Aid
Job Aidkarabeal
 
ImplementingaVLE_DosDonts_300407
ImplementingaVLE_DosDonts_300407ImplementingaVLE_DosDonts_300407
ImplementingaVLE_DosDonts_300407Tony Delahunty
 
Using your content to create killer courseware
Using your content to create killer coursewareUsing your content to create killer courseware
Using your content to create killer coursewareMatt Sullivan
 
Strategic planning
Strategic planningStrategic planning
Strategic planningMonthon Sorakraikitikul
 
Social Networking Battle Creek October 2008
Social Networking Battle Creek October 2008Social Networking Battle Creek October 2008
Social Networking Battle Creek October 2008guest390fec
 
Vectorgrunge
VectorgrungeVectorgrunge
VectorgrungeChad Roble
 
Mba workshop thai version2
Mba workshop thai version2Mba workshop thai version2
Mba workshop thai version2Monthon Sorakraikitikul
 
File teacher coachingmentoring
File teacher coachingmentoringFile teacher coachingmentoring
File teacher coachingmentoringMonthon Sorakraikitikul
 
Practical ways to navigate and use the VLN social network community as a prof...
Practical ways to navigate and use the VLN social network community as a prof...Practical ways to navigate and use the VLN social network community as a prof...
Practical ways to navigate and use the VLN social network community as a prof...tessagray
 
Sergii Alekseev: How to create community and use its power to improve a produ...
Sergii Alekseev: How to create community and use its power to improve a produ...Sergii Alekseev: How to create community and use its power to improve a produ...
Sergii Alekseev: How to create community and use its power to improve a produ...Lviv Startup Club
 
Creating & replying to discussions in discussion groups
Creating & replying to discussions in discussion groupsCreating & replying to discussions in discussion groups
Creating & replying to discussions in discussion groupsVFTNetworks
 
2015 c3 online learning part 1 & 2
2015 c3 online learning part 1 & 22015 c3 online learning part 1 & 2
2015 c3 online learning part 1 & 2Charlotte McCorquodale
 
Improvement Service CoP facilitator's event 18th Nov 2008
Improvement Service CoP facilitator's event 18th Nov 2008Improvement Service CoP facilitator's event 18th Nov 2008
Improvement Service CoP facilitator's event 18th Nov 2008Tessa Darley
 
Concise Guide to How to Use Connections Cloud
Concise Guide to How to Use Connections CloudConcise Guide to How to Use Connections Cloud
Concise Guide to How to Use Connections Cloudjackdowning
 
Social Networking and Community Building
Social Networking and Community BuildingSocial Networking and Community Building
Social Networking and Community BuildingConvertiv
 
Microsoft Teams for Education Quick Start Guide
Microsoft Teams for Education Quick Start GuideMicrosoft Teams for Education Quick Start Guide
Microsoft Teams for Education Quick Start GuidePhil Vincent
 
02.3 yammer training-guide
02.3 yammer training-guide02.3 yammer training-guide
02.3 yammer training-guideSuzie Sahak
 
Communities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCommunities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCollabor8now Ltd
 
Cop Conversations To Collaboration 1232903906671559 3
Cop Conversations To Collaboration 1232903906671559 3Cop Conversations To Collaboration 1232903906671559 3
Cop Conversations To Collaboration 1232903906671559 3Dr_Blakely
 
Kerry presentation
Kerry presentationKerry presentation
Kerry presentationirelandpresentations
 
Linkedin Groups Guide
Linkedin Groups GuideLinkedin Groups Guide
Linkedin Groups GuideMatt Warburton
 
Fsoss 2010
Fsoss 2010Fsoss 2010
Fsoss 2010Dru Lavigne
 
The Live Online Class
The Live Online ClassThe Live Online Class
The Live Online ClassKristen Sosulski
 
Online Facilitation for LeadingUp
Online Facilitation for LeadingUpOnline Facilitation for LeadingUp
Online Facilitation for LeadingUpSusan Tenby
 
TO Mentor Training
TO Mentor TrainingTO Mentor Training
TO Mentor Trainingjanestrohm
 
Dtlls Vle
Dtlls VleDtlls Vle
Dtlls Vleguest1d1f73
 
|Getting started with LPD
|Getting started with LPD |Getting started with LPD
|Getting started with LPD aspirelpd
 
How to Build your Course.
How to Build your Course.How to Build your Course.
How to Build your Course.Nathaniel Solace
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechNewman George Leech
 

More Related Content

Similar to Facilitating Thriving Social Learning Groups

Practical ways to navigate and use the VLN social network community as a prof...
Practical ways to navigate and use the VLN social network community as a prof...Practical ways to navigate and use the VLN social network community as a prof...
Practical ways to navigate and use the VLN social network community as a prof...tessagray
 
Sergii Alekseev: How to create community and use its power to improve a produ...
Sergii Alekseev: How to create community and use its power to improve a produ...Sergii Alekseev: How to create community and use its power to improve a produ...
Sergii Alekseev: How to create community and use its power to improve a produ...Lviv Startup Club
 
Creating & replying to discussions in discussion groups
Creating & replying to discussions in discussion groupsCreating & replying to discussions in discussion groups
Creating & replying to discussions in discussion groupsVFTNetworks
 
Improvement Service CoP facilitator's event 18th Nov 2008
Improvement Service CoP facilitator's event 18th Nov 2008Improvement Service CoP facilitator's event 18th Nov 2008
Improvement Service CoP facilitator's event 18th Nov 2008Tessa Darley
 
Concise Guide to How to Use Connections Cloud
Concise Guide to How to Use Connections CloudConcise Guide to How to Use Connections Cloud
Concise Guide to How to Use Connections Cloudjackdowning
 
Social Networking and Community Building
Social Networking and Community BuildingSocial Networking and Community Building
Social Networking and Community BuildingConvertiv
 
Microsoft Teams for Education Quick Start Guide
Microsoft Teams for Education Quick Start GuideMicrosoft Teams for Education Quick Start Guide
Microsoft Teams for Education Quick Start GuidePhil Vincent
 
02.3 yammer training-guide
02.3 yammer training-guide02.3 yammer training-guide
02.3 yammer training-guideSuzie Sahak
 
Communities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCommunities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCollabor8now Ltd
 
Cop Conversations To Collaboration 1232903906671559 3
Cop Conversations To Collaboration 1232903906671559 3Cop Conversations To Collaboration 1232903906671559 3
Cop Conversations To Collaboration 1232903906671559 3Dr_Blakely
 
Online Facilitation for LeadingUp
Online Facilitation for LeadingUpOnline Facilitation for LeadingUp
Online Facilitation for LeadingUpSusan Tenby
 
TO Mentor Training
TO Mentor TrainingTO Mentor Training
TO Mentor Trainingjanestrohm
 
|Getting started with LPD
|Getting started with LPD |Getting started with LPD
|Getting started with LPD aspirelpd
 

Similar to Facilitating Thriving Social Learning Groups (20)

Practical ways to navigate and use the VLN social network community as a prof...
Practical ways to navigate and use the VLN social network community as a prof...Practical ways to navigate and use the VLN social network community as a prof...
Practical ways to navigate and use the VLN social network community as a prof...
 
Sergii Alekseev: How to create community and use its power to improve a produ...
Sergii Alekseev: How to create community and use its power to improve a produ...Sergii Alekseev: How to create community and use its power to improve a produ...
Sergii Alekseev: How to create community and use its power to improve a produ...
 
Creating & replying to discussions in discussion groups
Creating & replying to discussions in discussion groupsCreating & replying to discussions in discussion groups
Creating & replying to discussions in discussion groups
 
2015 c3 online learning part 1 & 2
2015 c3 online learning part 1 & 22015 c3 online learning part 1 & 2
2015 c3 online learning part 1 & 2
 
Improvement Service CoP facilitator's event 18th Nov 2008
Improvement Service CoP facilitator's event 18th Nov 2008Improvement Service CoP facilitator's event 18th Nov 2008
Improvement Service CoP facilitator's event 18th Nov 2008
 
Concise Guide to How to Use Connections Cloud
Concise Guide to How to Use Connections CloudConcise Guide to How to Use Connections Cloud
Concise Guide to How to Use Connections Cloud
 
Social Networking and Community Building
Social Networking and Community BuildingSocial Networking and Community Building
Social Networking and Community Building
 
Microsoft Teams for Education Quick Start Guide
Microsoft Teams for Education Quick Start GuideMicrosoft Teams for Education Quick Start Guide
Microsoft Teams for Education Quick Start Guide
 
02.3 yammer training-guide
02.3 yammer training-guide02.3 yammer training-guide
02.3 yammer training-guide
 
Communities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCommunities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To Collaboration
 
Cop Conversations To Collaboration 1232903906671559 3
Cop Conversations To Collaboration 1232903906671559 3Cop Conversations To Collaboration 1232903906671559 3
Cop Conversations To Collaboration 1232903906671559 3
 
Kerry presentation
Kerry presentationKerry presentation
Kerry presentation
 
Linkedin Groups Guide
Linkedin Groups GuideLinkedin Groups Guide
Linkedin Groups Guide
 
Fsoss 2010
Fsoss 2010Fsoss 2010
Fsoss 2010
 
The Live Online Class
The Live Online ClassThe Live Online Class
The Live Online Class
 
Online Facilitation for LeadingUp
Online Facilitation for LeadingUpOnline Facilitation for LeadingUp
Online Facilitation for LeadingUp
 
TO Mentor Training
TO Mentor TrainingTO Mentor Training
TO Mentor Training
 
Dtlls Vle
Dtlls VleDtlls Vle
Dtlls Vle
 
|Getting started with LPD
|Getting started with LPD |Getting started with LPD
|Getting started with LPD
 
How to Build your Course.
How to Build your Course.How to Build your Course.
How to Build your Course.
 

Recently uploaded

Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechNewman George Leech
 
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedLean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedKaiNexus
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...lizamodels9
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsApsara Of India
 
Pitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deckPitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deckHajeJanKamps
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024christinemoorman
 
Call Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any TimeCall Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any Timedelhimodelshub1
 
Banana Powder Manufacturing Plant Project Report 2024 Edition.pptx
Banana Powder Manufacturing Plant Project Report 2024 Edition.pptxBanana Powder Manufacturing Plant Project Report 2024 Edition.pptx
Banana Powder Manufacturing Plant Project Report 2024 Edition.pptxgeorgebrinton95
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingTech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc.../:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...lizamodels9
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis UsageNeil Kimberley
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Serviceankitnayak356677
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 

Recently uploaded (20)

Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman Leech
 
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedLean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
Pitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deckPitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deck
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024
 
Call Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any TimeCall Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any Time
 
Banana Powder Manufacturing Plant Project Report 2024 Edition.pptx
Banana Powder Manufacturing Plant Project Report 2024 Edition.pptxBanana Powder Manufacturing Plant Project Report 2024 Edition.pptx
Banana Powder Manufacturing Plant Project Report 2024 Edition.pptx
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingTech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc.../:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 

Facilitating Thriving Social Learning Groups

  • 1.  
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.