1. iRequestManager
Configuration and
Customization

2. Anyone can
enter a Work
Request in any
web browser.

3. Unneeded fields can be hidden
What’s in a Work Request?

4. •Can show all Work Requests made with Work Order Status
•Also shows Closed Work Requests for user- number of days
•Can show just Work Requests made by Requester or by anyone
•Can filter to show just one Facility or just one Department
•Can find within list
Can Requesters Check on the Status
of their Work Request at any Time?

5. Can iRequestManager remember
my phone # and email address?

6. •Email particular people
•Page/Text message particular people
•Print the Work Request
•Bring up message box (must be logged into MediMizer)
How do I Know When
a new Work Request Arrives?

7. • All Work Request appear
in Process Work Request
Form
• Can be approved or
rejected there
• Can be edited or corrected
• Can be assigned to
technician
• Technician can be notified
by email or page/text
message
• Can print Work
Request/Work Order
How do I Approve Work Requests?

8. • Work Requests
automatically
become Work
Orders
• Work Orders auto-
assigned to
preferred Servicer
• Can be auto-
printed as Work
Orders
Can it just make all Requests
into Work Orders?

9. • If a MediMizer tech or Requester has Work Order Add
rights, any Work Requests they add will be automatically
made into Work Orders
• Can also configure a global password to give to managers.
If password entered correctly, Work Request is auto-
approved. (Useful for all guest mode.)
Auto-Approve just some
Work Requests

10. Customize the look of the Web Portal

11. • Decide who gets
messages when
• All outgoing message
templates for email
and paging can be
customized
• Can plug in fields
from Work Request,
Work Order,
Assigned Employee,
Requester, etc.
Customize outgoing email messages or pages to
help desk operator, technician, or requester

12. • Select required fields
• Select which fields
are shown
• Change what fields
are called
• Select whether to
show
facility/department
codes or not in drop-
down list
• Area field can not be
hidden or optional if
Equipment is
specified (new in
version 13.2.29)
Tailor your Work Request Form

13. • Simple option: Everyone’s a guest. Just enter your name,
phone #, and/or email address when putting in a Work
Request
• If you expect some users to return frequently, allow them to
self-register. iRM will remember their name, password (if
used), phone # and email address. Also remembers what
department they are in.
• Can require all users to register (no guest mode)
• Or make it so only people you create accounts for can
access system (makes sense for ISOs)
Determine How to
Get Into iRequestManager

14. • May have
password
• Must have
password
• Must have strong
password (as
defined in
Program Setup |
Advanced Security
tab)
• No password
fields
Do Requesters Have Passwords?

15. • Simple HTML web form can be used with other web
servers (Apache, etc.)
• HTML form can be completely customized – different
colors, fonts, layout, etc.
• Can use Work Request Client Program to enter Work
Requests
• Can accept Work Request text forms through email (MAPI)
• Can process Work Request form files put in drop box folder
• Drop box can be used to integrate with outside systems
• Legacy and web portal can be used together for same
MediMizer
Legacy iRequestManager Features
Supported

16. • Each requester can be limited
to one or more Facilities
• Different people can be
notified of Work Requests
submitted from different
Facilities
• Auto-printed Work Requests
or Work Orders for different
Facilities can be sent to
different printers
What if you have multiple Facilities?
• Can turn on or off Facilities question for self-registration
• Can set Facilities applicable when you enter or approve a new Requester
• Set Facilities for Requesters or Request Handlers in Employee Form,
Facilities tab.

17. • A single copy of iRequestManager can handle multiple MediMizer
databases (e.g., biomed and facilities)
• Can have separate launch icons or links for each database
• Or have a single launch icon and iRM will ask which database you
want to look at
• Shows only Work Requests for the selected database
• Completely separate Work Requests customization for each database
(13.2.29)
• Can also have different email response messages per database (13.2.29)
• Different Request Categories for each database
• You can select which databases accept Work Requests and which don’t
• PLUS you only need to buy ONE copy of iRequestManager for both
databases if they are both used at the same site
Multiple Database Support

18. Multiple Databases Using Same Department
• For instance, biomedical and facilities groups using a single
MediMizer database
• Requests can be processed by same people or different
people
• Could use Facility as which department to send to. Different
people can be notified with request notifier if Requests came
in with different facilities.
• Requests can be printed on different printers (presumably in
the right department) based on Facility specified in the Work
Request
• Or could specify Department in Request Category
• We’ll work with you on the best configuration for your
needs

19. • Select which columns
are shown
• Order of columns
• Names of the fields (on
Terminology tab)
• Number of rows shown
per page
• Show everyone’s Work
Requests or just
currently logged in
Requester’s
Customize Work Request List

20. These components
can be installed on a
single server or
separate servers.
Components of the iRequestManager System

21. 1. Allow entry of new Work Requests through the web and store
them in the MediMizer SQL Server database.
2. Send automated email messages to Request Handler(s) that
there are new Work Requests
3. Displays Work Request List
4. Shows Work Request Form with details of a specific Work
Requests
5. Validate Requester Logins
6. Register new Requesters
7. Select a database
What does the Web Portal Do?

22. Only if you want…
1. Auto-Print Work Requests entered through Web Portal, Drop
Box or Email
2. Use Legacy Work Requests (entered through Drop Box or
Email)
3. Send received email for Legacy Work Requests
4. Send Requesters Email when Work Requests are Closed
Do I Need the Messaging Server?

23. Yes, just un-
check “Accepts
iRM Work
Requests” in the
Area/Project or
Facility Form
Can I Exclude Certain Areas or Facilities from
being Shown in the Web Portal?

24. • Requesters are set up in
MediMizer Employee
Form
• Requesters generally do
not have rights to log into
MediMizer but may login
to the Web Portal
• MediMizer techs
(Employees) may log
into the Web Portal and
enter Work Requests
• Requesters are generally
filtered out of the
Employee List for most
Requester Administration in MediMizer
purposes (e.g., when assigning preferred servicers)
• Supervisor can change Requester’s name, phone #, email address, and/or password

25. • Requesters can add
themselves through self-
registration process in Web
Portal
• Requesters can update their
information (name, phone #,
email address)
• Requesters can change their
own password in Web
Portal
• If Requesters forget their
passwords, they can click
the “Forgot password” link
on the login page and iRM
will send them an email
telling them their password
Requester Self-Administration
in the Web Portal

26. Thank you for your
interest in
iRequestManager