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Charlottesville commission on human rights, diversity2 011
1. Determining Need for Commission
• At Base are perceived injurious experiences-the
broad mass of injuries that people recognize.
• Some proportion of these experiences become
grievances: injuries that involve a violation of
right or entitlement. Grievances can be thought
of as 100% of the potential claims, for without a
violation of right or entitlement individuals will
not seek redress.
• Only some grievances become claims: when an
individual contacts the party responsible for the
grievance.