Civility In The Workplace

Civility In The Workplace Presented by Rick Galbreath, SPHR Performance Growth Partners Inc.

We live in an increasingly uncivilized society. ,[object Object],[object Object]

Good manners are one of the cornerstones of society. ,[object Object],In the whole history of law and order, the longest step forward was taken by primitive man when…the tribe…allowed only one man to speak at a time. Curtis Bok

Hearing the message ,[object Object]

The business world is an opportunity to show consideration and good manners to others. ,[object Object],[object Object]

Create a better quality of life ,[object Object]

How to make it better ,[object Object],[object Object],[object Object],[object Object]

E-mail ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Good E-mail ,[object Object],[object Object],[object Object],[object Object]

An e-mail is a business letter ,[object Object],[object Object],[object Object],[object Object],[object Object]

Other e-mail dos and don’ts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

No shouting, no smileys ,[object Object],[object Object],[object Object],[object Object]

Waiting or weeping ,[object Object],[object Object],[object Object]

E-mail 1 ,[object Object],[object Object],[object Object],[object Object]

E-mail 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

E-mail 3 ,[object Object],[object Object]

E-mail 4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Voicemail ,[object Object],[object Object],[object Object]

Good Voicemail ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Setting up your greeting ,[object Object],[object Object],[object Object]

What’s a good greeting? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A good greeting ,[object Object]

Leaving a message ,[object Object],[object Object],[object Object]

What’s a good message? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

“I’ll return your call as soon as possible…” ,[object Object]

Answering those pesky calls. ,[object Object],[object Object],[object Object]

“Hang on just a minute…” ,[object Object],[object Object],[object Object]

Please take a message. ,[object Object],[object Object],[object Object],[object Object]

Can you transfer me? ,[object Object],[object Object],[object Object]

What is a good transfer? ,[object Object],[object Object],[object Object],[object Object]

A good transfer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

And a word about cell phones… ,[object Object],[object Object]

General Courtesy ,[object Object]

Remember what your mother said… ,[object Object],[object Object],[object Object],[object Object],[object Object]

Just being polite… ,[object Object],[object Object],[object Object],[object Object]

Making others comfortable makes you comfortable ,[object Object],[object Object]

Civility In The Workplace

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