1. G.D. INFOTECHG.D. INFOTECH
(INDIA)(INDIA)
BPO / ITESBPO / ITES

2. About UsAbout Us
G.D. INFOTECHG.D. INFOTECH is a one-stop solution for all the outsourcing needs of your companies. We areis a one-stop solution for all the outsourcing needs of your companies. We are
Canada & India registered company and located in Delhi & Canada to provide any services thatCanada & India registered company and located in Delhi & Canada to provide any services that
can save cost, improve quality under professionally secured environment which has state of thecan save cost, improve quality under professionally secured environment which has state of the
art infrastructure with amicable environment, robust telecom infrastructure to receive and makeart infrastructure with amicable environment, robust telecom infrastructure to receive and make
calls from & to any part of the globe with commercial certification from DOT ( Department ofcalls from & to any part of the globe with commercial certification from DOT ( Department of
Telecommunication, India )Telecommunication, India )
G.D. INFOTECHG.D. INFOTECH is founded and managed by experienced & qualified professionals, whois founded and managed by experienced & qualified professionals, who
understand the importance of its client’s success. We are dedicated to Think, Operate & Proveunderstand the importance of its client’s success. We are dedicated to Think, Operate & Prove
our values to all our clients.our values to all our clients.
G.D. INFOTECHG.D. INFOTECH will enable our clients to outsource their services with ease and high efficiencywill enable our clients to outsource their services with ease and high efficiency
when compared to the giants in the same business.when compared to the giants in the same business.
G.D. INFOTECHG.D. INFOTECH being a mid-sized company will provide high focus to all our clients needs withbeing a mid-sized company will provide high focus to all our clients needs with
great flexibility and dynamic approach irrespective of the size and value of the business.great flexibility and dynamic approach irrespective of the size and value of the business.
G.D. INFOTECHG.D. INFOTECH believes that our success depends on our client’s success. We are dedicated tobelieves that our success depends on our client’s success. We are dedicated to
succeed. Contact us for support, we bet you will not regret.succeed. Contact us for support, we bet you will not regret.
G.D. INFOTECHG.D. INFOTECH specializes in all forms of call centre outsourcing services. It includes outboundspecializes in all forms of call centre outsourcing services. It includes outbound
and inbound call centre services which helps you better utilize..." your time, money andand inbound call centre services which helps you better utilize..." your time, money and
resources, and boost your bottom-line. We partner with you to provide you the entire spectrum ofresources, and boost your bottom-line. We partner with you to provide you the entire spectrum of
BPO services using our experience, industry insights and proven, repeatable methodologies.BPO services using our experience, industry insights and proven, repeatable methodologies.G.D.G.D.
INFOTECHINFOTECH has seen exponential growth through its sheer perseverance and extreme interest tohas seen exponential growth through its sheer perseverance and extreme interest to
add value to our clients and lend our valued expertise during this process.add value to our clients and lend our valued expertise during this process.

3. Our WorkOur Work
Methodology:Methodology:
G.D. INFOTECHG.D. INFOTECH provides its clients with a simple, robust, and cost effective approach inprovides its clients with a simple, robust, and cost effective approach in
outsourcing their services to India. This approach is applicable to all the services provided byoutsourcing their services to India. This approach is applicable to all the services provided by G.D.G.D.
INFOTECH.INFOTECH. We also understand that some customers might not have the required informationWe also understand that some customers might not have the required information
and systems in place to make the outsourcing simple, andand systems in place to make the outsourcing simple, and G.D. INFOTECHG.D. INFOTECH will have a flexiblewill have a flexible
approach to handle it as well. Some of the bottom line aspects of our approach are listed below:approach to handle it as well. Some of the bottom line aspects of our approach are listed below:
Reduce Assumptions:Reduce Assumptions:
Even in an established IT services company, most of the service delivery methodology is designedEven in an established IT services company, most of the service delivery methodology is designed
based on the assumptions rather than facts, which will lead to lot of defects, dissatisfaction,based on the assumptions rather than facts, which will lead to lot of defects, dissatisfaction,
unexpected expenses during transition and delivery stage of the projects, G.D. INFOTECHunexpected expenses during transition and delivery stage of the projects, G.D. INFOTECH willwill
minimize the assumptions to a greater extent and strive to deliver the services from day one withminimize the assumptions to a greater extent and strive to deliver the services from day one with
the expected results.the expected results.
High Focus:High Focus:
Irrespective of the volume and size of the business, G.D. INFOTECHIrrespective of the volume and size of the business, G.D. INFOTECH will provide high focus onwill provide high focus on
quality of services and effective management focus to attain all the requirements of our clients.quality of services and effective management focus to attain all the requirements of our clients.
Best Practices:Best Practices:
Our service delivery model is designed in a way to impart the industry best practices andOur service delivery model is designed in a way to impart the industry best practices and
standards on SLA attainment, quality assurance, and data/personal security.standards on SLA attainment, quality assurance, and data/personal security.
Cost Effective:Cost Effective:
One of the major reasons for an organization to outsource their services to other vendors is forOne of the major reasons for an organization to outsource their services to other vendors is for
cost savings and provide more focus on its core business,cost savings and provide more focus on its core business, G.D. INFOTECHG.D. INFOTECH strongly believes thatstrongly believes that
its success depends on the success of it’s client.its success depends on the success of it’s client.

4. Our ServicesOur Services
G.D. INFOTECHG.D. INFOTECH services combine domain expertise, process skills and technology to deliverservices combine domain expertise, process skills and technology to deliver
world-class process outsourcing.world-class process outsourcing.
AtAt G.D. INFOTECHG.D. INFOTECH it means achieving real business results that allow you to transform, and notit means achieving real business results that allow you to transform, and not
just maintain, your operations. Our IT services, business solutions, and outsourcing bring you ajust maintain, your operations. Our IT services, business solutions, and outsourcing bring you a
level of certainty that no other competitor can match. You'll experience requirements that are metlevel of certainty that no other competitor can match. You'll experience requirements that are met
on-time, within budget, and with high quality; greater efficiency and responsiveness to youron-time, within budget, and with high quality; greater efficiency and responsiveness to your
business; and the ability to shift investment to strategic initiatives rather than tactical functions.business; and the ability to shift investment to strategic initiatives rather than tactical functions.
G.D. INFOTECHG.D. INFOTECH Advanced Solutions Group (ASG) is a core team that helps clients solveAdvanced Solutions Group (ASG) is a core team that helps clients solve
intricate challenges in implementing large scale, complex, and business critical IT developmentintricate challenges in implementing large scale, complex, and business critical IT development
and integration programs. ASG provides cost-effective high-quality enterprise-level solutions forand integration programs. ASG provides cost-effective high-quality enterprise-level solutions for
client’s most complex IT challenges.client’s most complex IT challenges.
G.D. INFOTECHG.D. INFOTECH We are specialized in Travel outsourcing with experienced and IATA qualifiedWe are specialized in Travel outsourcing with experienced and IATA qualified
staff with complete knowledge of most of the GDS systems. We are into this trade from last 7staff with complete knowledge of most of the GDS systems. We are into this trade from last 7
years with the state of art back office both IT , Sales & Support (Customer Services)years with the state of art back office both IT , Sales & Support (Customer Services)
Our team have a complete knowledge of fare calculation, fare uploading, CRS, Hotel booking &Our team have a complete knowledge of fare calculation, fare uploading, CRS, Hotel booking &
sales , Car Hire , Time share packages , Cruises & last but not least Flight tickets along with thesales , Car Hire , Time share packages , Cruises & last but not least Flight tickets along with the
payment gateways ,Google ad word and other online advertising options like cheap flights, etc.payment gateways ,Google ad word and other online advertising options like cheap flights, etc.
ServicesServices Cont. :-Cont. :-

5. LEAD GENERATION SERVICESLEAD GENERATION SERVICES
 Generation of quality lead and keeping the sales pipelining full is critically essential for everyGeneration of quality lead and keeping the sales pipelining full is critically essential for every
business in today’s challenging business world and has become imperative for survival of thebusiness in today’s challenging business world and has become imperative for survival of the
companies.companies.
 But many businesses lack the resources and time needed to hire, train and deploy marketing andBut many businesses lack the resources and time needed to hire, train and deploy marketing and
inside sales professionals who can create a sales pipeline.inside sales professionals who can create a sales pipeline.
 AtAt G.D. INFOTECHG.D. INFOTECH , we specialize in generating good quality leads for you. We become totally, we specialize in generating good quality leads for you. We become totally
immersed in your business to provide the essential human touch with the passion, knowledgeimmersed in your business to provide the essential human touch with the passion, knowledge
and experience to identify and convert "sales ready" leads. Our lead generation services ensureand experience to identify and convert "sales ready" leads. Our lead generation services ensure
that your sale's people will no longer be wasting time doing "cold calls“that your sale's people will no longer be wasting time doing "cold calls“
BUSINESS TO BUSINESS TELEMARKETINGBUSINESS TO BUSINESS TELEMARKETING
 SuccessfulSuccessful business to business inbound and outbound telemarketingbusiness to business inbound and outbound telemarketing require a professionalrequire a professional
approach. We are expert at communicating to business and prospects at their level. We establishapproach. We are expert at communicating to business and prospects at their level. We establish
and build profitable relationships on your behalf.and build profitable relationships on your behalf.
 To make your business to business telemarketing program a successTo make your business to business telemarketing program a success G.D. INFOTECHG.D. INFOTECH recruitsrecruits
intelligent and professional people, test their skills and teach them a lot about business and salesintelligent and professional people, test their skills and teach them a lot about business and sales
techniques. You can be assured that yourtechniques. You can be assured that your G.D. INFOTECHG.D. INFOTECH telemarketing team is working in toptelemarketing team is working in top
form and delivering metrics that drives your sales, marketing and customer developmentform and delivering metrics that drives your sales, marketing and customer development
programs to new levels of success.programs to new levels of success.
 Whether with voice, email, fax or live chatWhether with voice, email, fax or live chat G.D. INFOTECHG.D. INFOTECH team deliver business to businessteam deliver business to business
inbound and outbound telemarketing results that exceed expectations.inbound and outbound telemarketing results that exceed expectations.
Services

6. BUSINESS TO CUSTOMER TELEMARKETINGBUSINESS TO CUSTOMER TELEMARKETING
 Develop and expand your reach into consumer markets with our expertise in high quality inboundDevelop and expand your reach into consumer markets with our expertise in high quality inbound
and outbound business to consumer telemarketing services.and outbound business to consumer telemarketing services.
 G.D. INFOTECHG.D. INFOTECH generate good quality business to consumer leads by doing telemarketing ingenerate good quality business to consumer leads by doing telemarketing in
the client's target markets. Our experienced and trained agents identify needs, establish andthe client's target markets. Our experienced and trained agents identify needs, establish and
build consumer trust and generate hot leads for you.build consumer trust and generate hot leads for you.
 We specialize in Financial, IT, Investments, Mortgage, Telecom, Energy, Publishing, Holidays,We specialize in Financial, IT, Investments, Mortgage, Telecom, Energy, Publishing, Holidays,
Home Improvement and Real Estate sectors.Home Improvement and Real Estate sectors.
 G.D. INFOTECHG.D. INFOTECH ensure your inbound and outbound business to consumer telemarketingensure your inbound and outbound business to consumer telemarketing
program comply with the latest telemarketing legislation and regulations.program comply with the latest telemarketing legislation and regulations.
OUTBOUND SERVICESOUTBOUND SERVICES
 Outbound telemarketing enables you to reach your customers in an exciting and innovativeOutbound telemarketing enables you to reach your customers in an exciting and innovative
way.way. G.D. INFOTECHG.D. INFOTECH outbound call center help you to meet and exceed your sales in veryoutbound call center help you to meet and exceed your sales in very
effective and efficient manner.effective and efficient manner.
 We provide customized outbound services that includes:-We provide customized outbound services that includes:-
 Direct TelemarketingDirect Telemarketing
 Order ProcessingOrder Processing
 Surveys and Market ResearchSurveys and Market Research
 Lead GenerationLead Generation
 Voice and Email Follow-up ServicesVoice and Email Follow-up Services
 Product / Service PromotionsProduct / Service Promotions
ServicesServices
Cont. :-Cont. :-

7. INBOUND SERVICESINBOUND SERVICES
 G.D. INFOTECHG.D. INFOTECH offers inbound customer services 24 hours, round the year. So, now we shalloffers inbound customer services 24 hours, round the year. So, now we shall
not let you miss your important business calls, as your customer satisfaction needs are efficientlynot let you miss your important business calls, as your customer satisfaction needs are efficiently
shouldered by us.shouldered by us.
 Our call center is equipped with state of the art infrastructure and latest blended call centerOur call center is equipped with state of the art infrastructure and latest blended call center
technology, some are listed below:technology, some are listed below:
 Robust technology setupRobust technology setup
 24x7 Capabilities24x7 Capabilities
 Redundancies at every levelRedundancies at every level
 Multilingual staffing capabilitiesMultilingual staffing capabilities
 Predictive DialersPredictive Dialers
 Automated voice recordingAutomated voice recording
 Every single call, routed in our call center is efficiently handled by highly trained and professionalEvery single call, routed in our call center is efficiently handled by highly trained and professional
customer service representatives and we make sure your precious customer is satisfied and getscustomer service representatives and we make sure your precious customer is satisfied and gets
the right information for his queries.the right information for his queries.
Order TakingOrder Taking
 G.D. INFOTECHG.D. INFOTECH provides quality order taking services and our representatives are focused onprovides quality order taking services and our representatives are focused on
providing 100% client satisfaction. Some people are not comfortable placing online order and likeproviding 100% client satisfaction. Some people are not comfortable placing online order and like
to speak to a person to order. We help your customer placed their order over the phone to a liveto speak to a person to order. We help your customer placed their order over the phone to a live
person.person.
ServicesServices
Cont. :-Cont. :-

8. aa
General Information / Enquiry ServiceGeneral Information / Enquiry Service
 G.D. INFOTECHG.D. INFOTECH call centers are built with the purpose of having an information center handlingcall centers are built with the purpose of having an information center handling
all customer enquiries. We provide all the information required by a customer to have a fullall customer enquiries. We provide all the information required by a customer to have a full
understanding of your products and services.understanding of your products and services.
 We provide enquiry services in the following ways :-We provide enquiry services in the following ways :-
 Telephone ResponseTelephone Response
 Website ResponseWebsite Response
 E-mail ResponseE-mail Response
 Multi-lingual Voice ResponseMulti-lingual Voice Response
Technical Support ServicesTechnical Support Services
 G.D. INFOTECHG.D. INFOTECH have highly skilled and technical IT representative providing specializedhave highly skilled and technical IT representative providing specialized
technical support / IT helpdesk services.technical support / IT helpdesk services.
 We offer Technical Customer Solutions and Support for :-We offer Technical Customer Solutions and Support for :-
 Troubleshooting calls for software, hardware and internet service problemsTroubleshooting calls for software, hardware and internet service problems
 Upsell / cross-sell callsUpsell / cross-sell calls
 Corporate helpdeskCorporate helpdesk
 Warranty or post-warranty supportWarranty or post-warranty support
Toll Free ServicesToll Free Services
 G.D. INFOTECHG.D. INFOTECH provides toll free inbound call handling services with 24 hours live response.provides toll free inbound call handling services with 24 hours live response.
Toll free numbers are popular in the marketing for most companies advertisements. As theToll free numbers are popular in the marketing for most companies advertisements. As the
customer dials the toll free number, our representative on the other side of the line providecustomer dials the toll free number, our representative on the other side of the line provide
answers to their questions.answers to their questions.

9. Our VisionOur Vision
 To be recognized throughout the Globe as the company leading and advancing theTo be recognized throughout the Globe as the company leading and advancing the
call center and BPO industries. And to enable people and businesses throughout thecall center and BPO industries. And to enable people and businesses throughout the
world to realize their full potential. Our success depends on the teamwork of ourworld to realize their full potential. Our success depends on the teamwork of our
people, our ability to create opportunities, our focus on value added activities andpeople, our ability to create opportunities, our focus on value added activities and
our effort to continuously improve the professionalism of our organization.our effort to continuously improve the professionalism of our organization.
Our Evolution and GrowthOur Evolution and Growth
G. D. INFOTECH was founded in India & Canada in 2009 and has established itself toG. D. INFOTECH was founded in India & Canada in 2009 and has established itself to
have a simple and dynamic business philosophy: build synergistic relationships,have a simple and dynamic business philosophy: build synergistic relationships,
which enable growth for our clients and ourselves. We have successfully executed awhich enable growth for our clients and ourselves. We have successfully executed a
large number of campaigns across the globe into various domains. With ourlarge number of campaigns across the globe into various domains. With our
continued expansion, we have acquired two state of the art contact centers in Indiacontinued expansion, we have acquired two state of the art contact centers in India
and Canada. We have availability of trained call center agents with professionaland Canada. We have availability of trained call center agents with professional
trainers on site to provide new recruits with the required skills to produce qualitytrainers on site to provide new recruits with the required skills to produce quality
service or our clients. Our founders and top management team have got significantservice or our clients. Our founders and top management team have got significant
experience and have a strong educational background.experience and have a strong educational background.

10. Contact Us @Contact Us @
G.D. INFOTECH (INDIA)G.D. INFOTECH (INDIA)
397 GHATI ROAD ANAND PARBAT397 GHATI ROAD ANAND PARBAT
NEW DELHI – 110005 , INDIANEW DELHI – 110005 , INDIA
For Any queries contact:For Any queries contact:
GAGANDEEP SINGH ADHIGAGANDEEP SINGH ADHI
BUSINESS DEVELOPMENT DIRECTORBUSINESS DEVELOPMENT DIRECTOR
email : gagan0007@yahoo.comemail : gagan0007@yahoo.com
gagandeepsingh@zoomholidayishop.comgagandeepsingh@zoomholidayishop.com
gagandeepsinghadhi@techmasters4u.comgagandeepsinghadhi@techmasters4u.com
Phone: 9999660042 / 8527600042(India), 14168000449(Canada)Phone: 9999660042 / 8527600042(India), 14168000449(Canada)