This presentation will continue discussion from GUGM about reference service and where it is headed in Georgia and throughout the country. Presented at GaCOMO12 by Amy Burger and Bonnie Morris.

1. Reference Service: Traditional
Desk or Something Else
Amy Burger
Bonnie Morris

2. Introduction
1. Recap GUGM
2. Modification
3. Implementation
4. Going forward

3. Reference in Decline
3000000
NGCSU
2000000 2004
1000000 Transactions
0
1995 2000 2005
present
Put desk here?

4. New Models
Virtual
Outreach Tiered
Consultation Roving

5. Reference in USG Libraries
Traditional Desk Tiered Reference
No
23%
No
48% Yes
Yes 52%
77%

6. Since GUGM…
• Tiered≠Combined
Service Desk
• How many of you
have similar set-up?
• Experience +
Literature=
– Signage
– Training

7. In practice,
Pros Cons
• More visibility • Loss of visibility
• Approachability • Uneven coverage
• Efficiency/service • Noise
• Space • Space
• Collaboration • Loss of book drop

8. Going Forward
• Signage
• Training
• Consolidation
• Tiered reference

9. Discussion
Amy Burger abburger@northgeorgia.edu
Bonnie Morris bmorris@northgeorgia.edu