refund.me is a German-based startup offering worldwide service for passengers affected by flight delays, cancellations, missed connections and overbooking.

1. Automated, hassle-free
cash claims against airlines

2. Passenger rights are widely disregarded by airlines
Awareness of passenger rights is minimal among
travellers
Claiming from airlines is a complex, low-probability
exercise
Problem 2

3. A web platform and mobile app that instantly
assesses, creates and delivers claims against airlines
Solution 3
AUTOMATIC
CLAIM
ASSESSMENT
No more searching
through pages of
legislation and court
rulings
HIGH PRECISION
AND
EFFECTIVENESS
94% success rate of
all claims accepted
to date
GET CASH
BACK FAST
Up to €600 from
airline in under 100
days on average

4. Market Overview 4
€600 million in
potential
claims per year
7.5 million
eligible
passengers
Only 2%
success-
fully
claim

5. Product 5
ENTER FLIGHT DATA – SIGN POWER OF ATTORNEY – GET CASH BACK

6. 15% no-win, no-fee commission
Business Model 6
€400
Average claim value
€60
Average commission per
claim
€120,000
Current monthly average
revenue

7. Traction 7
Claims from
101 countries
€4,000,000
total claim value
10,000 claims
processed
Worldwide success

8. Competition 8
Commission Average claim
time
Languages Mobile app
refund.me 15% 100 days 6 Yes
Air Help 25% N/A 6 Yes
EU Claim 27% + €25 N/A 3 No
Reclamador 25% N/A 1 No
Transindemnité 30% N/A 1 No

9. Competitive Advantage 9
Worldwide
service
Europe-wide
network of
expert lawyers
Fully scalable
Monitoring
service offered
to travel agents
94% success rate
Sector-low
commission rate

10. refund.me GmbH | Friedrich-Ebert-Straße 34 | 14469 Potsdam | Germany
Registered: Potsdam | HRB 25268 P | USt-IdNr: DE282774623 | CEO: Eve Buechner