1. We provide software that enables
you to get people to great answers
FAST.

2. Our customers include:

3. Self-Service:
Customers:
Emails
Calls
Chat
Satisfaction
7x24
Assisted-Support:
Support Staff:
First call resolution
Call handle times
Customer and support staff satisfaction
Purposeful knowledge sharing:
All staff and others:
Knowledge drain
Operating Costs
Training costs
Staff productivity
Loyalty and Satisfaction
Power of Synergy

4. Every second people spend
looking for answers or the right
people with answers is costing
you big!
9/6/2013

5. What people?
Customers, support staff, other
staff, partners…it’s up to you.
Granular access rights give you control!

6. Where?
From your Web site, Intranet, Web
application or 3rd-party application,
like within Salesforce.

7. How?
Using FuzeAnswers, consisting of
3 primary components:

8. 1 Community Knowledge Base
2 Community Answers
3 Patented Reputation Engine

9. 1 Community Knowledge Base (KB)
A one-of-a-kind
hybrid of online
community and
knowledge base
technologies.

10. 1 Community Knowledge Base (KB)
Each article goes through the
amount of editorial review you
decide is appropriate for the
specific content.

11. 1 Community Knowledge Base (KB)
You define who’s hard-earned know-how
you want to tap into to create and evolve
your KB content.
Many just open things up to staff, but it’s
totally up to you!

12. 1 Community Knowledge Base (KB)
End result: Answers
people can count on that
your brand stands behind
while always evolving with
broad, relevant insights.

13. 2 Community Answers (CA)
Community Answers is online
community technology that is
optimized for one thing: Getting
people to great answers from
the right people.

14. 2 Community Answers (CA)
CA is also tightly integrated with
our Community KB so staff (and
others as desired) can quickly call
upon subject matter experts for
answers not found in the KB.

15. 3 Reputation Engine (Gamification and more!)
Our patented reputation engine
tracks everything, measuring and
motivating desired participation
and identifying subject matter
experts for specific topics.

16. 3 Reputation Engine (Gamification and more!)
And unlike other gamification
engines that reward any old
participation, ours recognizes people
for participation deemed valuable by
other community members.

17. 3 Reputation Engine (Gamification and more!)
Getting people to share their hardearned knowledge takes work. Fuze
includes built-in contests like this one
to help with that.
Of course, usage of
CA and our
reputation engine is
optional.

18. x Bonus Slide
Did we say just how much flexibility we
provide to create personalized home/landing
pages for staff and customers?

19. We provide software that enables
you to get people to great answers
FAST.