Together with Natterbox, Fujitsu can help Financial Institutions achieve regulatory compliance with the new FSA mobile communications recording rules. Natterbox’s market leading and innovative product is backed by Fujitsu’s global telecom expertise and helpdesk services to provide a resilient mobile communications recording and retention management solution.

1. Mobile
Communications
Recording for UK
FSA Compliance
Created with
shaping tomorrow with you

2. Overview 300,000 users through two well-recognised high street brands.
The UK Financial Services and Markets Act 2000, has been Fujitsu is proud to work with Natterbox to bring market leading
amended to include the recording of mobile communications innovation to our customers. Fujitsu and Natterbox together
made by advisors to their clients from mobile devices issued for bring mobile communications recording and retention
business purposes from 14th November 2011. It is imperative management to Financial Institutions, supported by Fujitsu’s
that Financial Services Institutions comply with the regulation international network of helpdesks and world class business
by this date whilst maintaining an unimpeded service for their continuity services. Our people, our unique technology and
clients. Recorded mobile communications must be held in an our commitment to establishing long term relationships align
environment which ensures controlled access to the system with directly with our customers business objectives.
visibility to an audit trail. The recorded data must be stored for at
least six months. The Solution – Will it be Ready in Time?
Fujitsu understands the importance of the timeliness of the
Enabling You to be FSA Compliant service introduction. We have carried out detailed due diligence
Together with Natterbox, Fujitsu can help Financial Institutions on the Natterbox technology and our own ability to deliver all
achieve regulatory compliance with the new FSA mobile the elements of the service required to be operational by 14th
communications recording rules. Natterbox’s market leading November 2011. We are confident that we can support Financial
and innovative product is backed by Fujitsu’s global telecom Institutions in meeting the necessary timescales, subject to
expertise and helpdesk services to provide a resilient mobile contract. Our solution can be fully implemented in six weeks,
communications recording and retention management solution. assuming we have the necessary contract and data points in
Today, Fujitsu already provides MVNE (Mobile Virtual Network place. The different stages of deployment are outlined in the
Enabler) services for a major mobile network operator, in turn diagram below.
offering MVNO (Mobile Virtual Network Operator) services to
Weeks 1 & 2 Week 3 Week 4 Weeks 5 & 6
Setup /
Initiation preparation Deployment Provisioning
■ Current provider details ■ Obtain PAC codes ■ Apply PAC ■ Onsite with users
■ User details, type, phone ■ Obtain Unlock codes ■ Email instructions ■ Users will ignore
number – sufficient for PAC instruction
■ Configure service ■ SIM delivery
■ Device unlock status ■ VIP users
■ Service design signoff ■ Online registration
■ Device make, model, IMEI ■ Phone unlocking
– required for unlock
■ New phone setup
■ Delivery location – Office
is default
■ Service configuration
requirements
2

3. Are You Doing this for the First Time?
1171_natterbox_diagram2
We have experience in setting up and running
similar services and also the logistics involved in On Premises
Optional
Recording
the deployment and migration of mobile services CRM Integration
for large numbers of users, including within our
own organisation. Based on our experience, Onsite
Recording
we are confident the timescales required are
possible, providing we achieve focus on some of
the key activities that will determine the critical
path. Examples of this would be working jointly
Cloud
together to capture all the logistical data of end (Off Premises
Recording)
users’ devices and mobile phone numbers to Secure,
Redundant
ensure seamless device unlocking and number Storage Policy Engine
porting. We have recently carried out a mobile Secure Online Web
Access And Control
migration programme for over 11,000 users
and 17,000 devices in the UK. We are confident
that we can meet FSA timescales with minimal
Mobile
disruption to clients. Operator
Mobile User
Inevitably, there may be future changes in Caller
legislation and other legal requirements that
will need to be met. This means the choice of
solution should have a degree of flexibility in
Fujitsu and Natterbox in Partnership
order to accommodate these requirements.
Fujitsu chose Natterbox as our exclusive technology partner for
mobile communications recording due to their:
Confidence in our Solution
Ease of Implementation, Full Compliance and Scalable Growth ■ Current and core technology
As a world leading systems integrator evaluating solutions for ■ History with compliance solutions for email, particularly
implementing FSA’s regulation for Financial Institutions, Fujitsu around secure storage, retention policy management,
performed due diligence on two technology strategies for access management and audit
achieving compliance:
■ History of working with Fujitsu over the last decade
■ Software installed on the user’s mobile device
■ Supply chain through the maturity of Natterbox’s MVNO
■ Network and cloud computing based solution, on-net or
and relationship with the mobile network operator
via MVNO
■ Complete coverage of devices, with necessary licences in
We concluded that a network based solution, either on-
place where required e.g. RIM licence for Blackberry
net or via MVNO, was the most robust solution to achieve
FSA compliance for mobile communications recording and ■ Roadmap for product innovation and growth
accordingly we decided to bring to market an MVNO-based The Fujitsu partnership complements Natterbox’s technology
solution. With such a solution, the disruption to your advisors and innovation with our renowned service delivery capability,
would be limited to a SIM card swap for their mobile devices. global coverage, highly secure Data Centres and networks.
The advantages are many, with an array of value added services
available via a fully managed, pay by use network service. Our longstanding telecoms history and supplier relationships
The speed of deployment, provisioning, flexibility, agility and that are both broad and deep, allow us to drive costs down
scalable growth path delivered by a network-based solution and provide a world class service to our joint, end customers.
represent compelling benefits for your organisation.
3

4. Contact:
Stuart Finnes
Fujitsu Services,
22 Baker Street,
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