Weitere ähnliche Inhalte Ähnlich wie How Fortune 100 United HealthCare Uses Adobe EchoSign Electronic Signatures (20) Mehr von Jason M. Lemkin (20) Kürzlich hochgeladen (20) How Fortune 100 United HealthCare Uses Adobe EchoSign Electronic Signatures1. eContracting at UnitedHealthcare
Facilitating the Physician Contracting Experience
Marvin Clark
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
2. What We Do
Our mission is to help people lead healthier lives
On an annual basis, UnitedHealth Group companies touch the lives
of more than 75 million people
One of our key strategies is to leverage technology to help make
the health system more efficient, cost effective and easier to use
for everyone
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
3. What We Do
Our network:
Approximately 730,000 physicians and caregivers
5,300 hospitals and care facilities
More than 154,000 dental providers and more than 66,000
pharmacies
In addition:
We fulfill nearly one-half billion prescriptions
We participate in millions of care coordination interactions
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
4. What We Do, continued
We are committed to leveraging technology to develop innovative
solutions that address complex health transactions.
We pay more than 725 million claims annually with 99.7%
processing accuracy
We auto-adjudicate 84% of our claims annually
81% of our claims are submitted electronically each year
We process 750 million transactions through our web portals
annually
And…
We are enhancing our electronic contracting capabilities
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
5. Integration into our Overall Strategy
UnitedHealthcare is committed to a wider use of health
information and technology.
By applying technology and health information, we
create a system that encourages informed decision making,
helps coordinate care,
reduces waste, and
contributes to improved delivery and health outcomes.
Adobe’s EchoSign e-signature technology is part of our overall
strategy to modernize the health care system.
Make it simpler for our physician partners to do business with us.
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
6. Results to Date
Paper contracting takes 5 weeks or more for a contract to be finalized
Process has essentially remained unchanged for decades
The EchoSign technology enables us to move into paperless contracting:
Contract is electronically delivered to the physician for e-signature
Completely secure environment that requires a password
Can securely access and review the contract anywhere and anytime they
receive email (iPad, laptop, etc.) can “sign” and return it online.
Physicians and UnitedHealthcare each maintain a detailed electronic
record
Easier for the physician to do business and lowers the physician’s
administrative/ postage costs
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
7. Win Win
eContracting pilot yielded faster results.
Median contract return rate 2 days vs. 32 days paper
Win-Win for both the physician and UnitedHealthcare.
Physicians are “in-network” and available in a much shorter
timeframe
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
8. Where We are Headed
Nationwide Roll-out
> 225,000 contracts moving from paper to electronic annually
Reduces cost
Saves 66 tons of paper in process
Better environmental steward
Expanding to other segments of UnitedHealth Group
Mega Mail contracting for mass mailing projects
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
9. © 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012