How do we increase trust? Questions and research.

1. Trust

2. Question # 1: Why do people want to trust each other?
Question # 2: How openly do we communicate?
Question # 3: How much time do we spend on controlling?
Question # 4: How competent are we?
Question # 5: How similar are we?
Question # 7: How often do we rotate leadership roles?

3. Question # 1
Why do people want
to trust each other?

4. In the West, the function of trust is to
explore and establish possible fertile
ground for future opportunities.
https://hbr.org/2015/02/understanding-trust-in-china-and-the-west

5. In China, the function of trust is to protect and
establish feelings of safety initially.
https://hbr.org/2015/02/understanding-trust-in-china-and-the-west

6. Guanxi is a Chinese concept referring to the tight social networks
that shape Chinese society. Almost automatic trust exists
between people in the same guanxi, but trust is never assumed
outside of it.
So distrust becomes a default. Only if one is certain that a new
relationship will not threaten, but rather preserve, the interest
of one’s closest relationships, will trust then be given.
https://hbr.org/2015/02/understanding-trust-in-china-and-the-west

7. In the sharing economy / access economy, we want to share
access to, for example, vehicles and buildings. Complexities
will emerge around risk, discrimination and accountability that
will require not just new regulatory and legal frameworks but a
different organizational mindset to find a way through.
Adapted from
https://hbr.org/2015/10/the-changing-rules-of-trust-in-the-digital-age

8. Question # 2
How openly do we
communicate?

9. Being transparent signals that you trust employees
with the truth, even in difficult circumstances.
https://hbr.org/2017/07/want-your-employees-to-trust-you-show-you-trust-them

10. Speaking up increases trust.
4 things you can do:
1. Congratulate people.
2. Ask for permission to share information.
3. Share information.
4. Offer to help.
https://hbr.org/2017/03/how-to-raise-sensitive-issues-during-a-virtual-meeting

11. To increase trust at https://www.campbells.com/,
Doug Conant removed the razor wire at the company
facilities in Camden, New Jersey, USA.
He also re-painted the walls.
https://hbr.org/2016/07/the-connection-between-employee-trust-and-financial-performance

12. Trust facilitates the exchange and acceptance of
ideas. When people trust each other, they share
information more.
http://hbr.org/2013/07/connect-then-lead/ar/2
https://hbr.org/2012/10/how-to-build-trust-in-virtual

13. http://jcmc.indiana.edu/vol3/issue4/jarvenpaa.html
When people on a team have begun to interact,
trust is maintained by a highly active, proactive,
enthusiastic, generative style of action.

14. The key to good communications
is not quantity but quality.
https://hbr.org/2012/10/how-to-build-trust-in-virtual

15. Question # 3
How much time do we
spend on controlling?

16. Trust and control are indeed opposite.
Trust is the expectation of a future behaviour by
another party without the ability to directly control
their actions, while controls are the establishment
of rules to ensure behavioural compliance.
Andrew Maxwell.
http://www.mixprize.org/blog/transcending-trade-between-freedom-and-control

17. Question # 4
How competent are we?

18. A person is trustworthy, if she / he is
1. competent in the relevant matter,
2. reliable,
3. honest.
https://youtu.be/1PNX6M_dVsk

19. Children as young as 4 are more apt to seek
and believe information from instructors
whom they perceive to be more competent.
https://hbr.org/2014/03/who-can-you-trust/ar/1

20. Question # 5
How similar are we?

21. We tend to trust others who we perceive to be
similar to us.
Why? Because we believe that those individuals
will react to various situations in ways that we
can understand.
https://hbr.org/2012/10/how-to-build-trust-in-virtual

22. http://www.ted.com/talks/richard_wilkinson.html minute 6.
The less income inequality, the more people
agree that most people can be trusted.

23. http://www.ted.com/talks/richard_wilkinson.htmlminute6.

24. Question # 6
How often do we
rotate leadership roles?

25. Study shows that on teams that had a high
degree of trust, power had been shifted
among the members depending on the
stage of the project.
https://hbr.org/2012/10/how-to-build-trust-in-virtual