3. 80% of Italian homes do not
have fast internet coverage:
Millions without choices
and without chances.
http://europa.eu/rapid/press-release_SPEECH-14-534_en.htm
Neelie Kroes
6. A digital business uses social to interact
with customers, both proactively and
responsively.
http://www.zdnet.com/everyone-is-going-digital-but-just-what-does-that-mean-7000028682/
7. 11 advantages of using a blog for teaching
http://www.slideshare.net/frankcalberg/11-advantages-of-using-a-blog-for-teaching
8. Question # 3
How do you
create self service
for users of your content?
10. Rather than creating technology tools to help
back-office employees type customer complaints
into their systems, leading organizations create
self-serve options for customers to type in
their own complaints.
http://www.mckinsey.com/insights/business_technology/accelerating_the_digitization_of_business_processes
11. Historically, if you wanted to change the details on
your account or change your address, you would have
to ring up and talk to someone or go into a store.
Now, you can access that function online or through
your mobile phone, hence the costs are reduced.
http://www.mckinsey.com/Insights/Business_Technology/The_digital_enterprise
13. To meet high customer expectations, companies
must reinvent the entire business process -
including cutting the number of steps required,
reducing the number of documents.
http://www.mckinsey.com/insights/business_technology/accelerating_the_digitization_of_business_processes
14. Look at how everything is done
and ask “why”?
http://www.mckinsey.com/insights/organization/the_seven_habits_of_highly_effective_digital_enterprises
15. Of the 700 end-to-end processes in banks, for
example opening an account or getting a car
loan, about half can be fully automated.
http://www.mckinsey.com/insights/strategy/strategic_principles_for_competing_in_the_digital_age
16. One bank digitized its mortgage-application and
decision process, cutting the cost per new
mortgage by 70% and slashing time to preliminary
approval from several days to just 1 minute.
http://www.mckinsey.com/insights/business_technology/accelerating_the_digitization_of_business_processes
17. Question # 5
How do you
involve external people
using technology?
18. Xiaomi crowdsources features of its
new mobile phones rather than investing
heavily in R&D.
http://www.mi.com/
http://www.mckinsey.com/insights/strategy/strategic_principles_for_competing_in_the_digital_age
19. Telstra crowdsources customer service,
so that users support each other to resolve
problems without charge.
http://www.telstra.com.au/
http://www.mckinsey.com/insights/strategy/strategic_principles_for_competing_in_the_digital_age
20. Question # 6
How do you use analytics
to better understand users?
21. Being digital is about implementing a cyclical
dynamic where processes and capabilities are
constantly evolving based on inputs from the
customer.
http://www.mckinsey.com/insights/high_tech_telecoms_internet/what_digital_really_means
22. An integrated analytics approach can
free up 15 – 20% of marketing spending.
http://www.mckinsey.com/Insights/Marketing_Sales/Using_marketing_analytics_to_drive_superior_growth
24. The Internet gives consumers new power to express
their preferences and take their business elsewhere
with the click of a mouse.
In this environment, the customer’s needs and desires
have to guide every aspect of a company’s operations.
http://www.mckinsey.com/insights/high_tech_telecoms_internet/chinas_digital_transformation
26. Question # 7
How do you continuously adapt
your products and services?
27. Successful digital businesses continuously
scout out new ideas and carefully manage
their own product pipelines.
http://www.mckinsey.com/insights/high_tech_telecoms_internet/chinas_digital_transformation
28. Question # 8
What transportation apps
do you use to get from a to b?
38. BYOD is just the beginning. If your organization is
going to attract and engage the most creative
individuals in the world, then as a CIO you have to
think about how you might help facilitate
SYOG - Set your own goals.
DYOJ - Design your own job.
PYOC - Pick your own colleagues.
AYOE - Approve your own expenses.
CYOB - Choose your own boss.
http://www.mixhackathon.org/hackathon/contribution/dawn-distributed-leadership
Gary Hamel
39. The new, ideal IT person - a kind of “Homo digitus” is used
to short delivery cycles and feels at ease operating across
silos and working within cross-functional teams.
Homo digitus is also output-minded and helps the business
visualize solutions through rapid prototyping and
experimentation.
http://blogs.hbr.org/2013/08/do-you-have-the-it-for-the-com/