Presenting an Accenture PointofView on the role of patient-portals for hospitals in Norway. The setting was a meeting of the EU-project "ICT in Health" and Diakonhjemmet Sykehus played host.

1. Copyright © 2009 Accenture All Rights Reserved.
The role of a personal health-portal in
serving a hospital’s constituents
Francis D'Silva - Accenture, Innovation in Health
“ICT for Health” Project meeting, Oslo, 8th Nov 2010

2. About this presentation
 Context
 Patient portal
 High level concept
 Implications
 Q&A - Discussion
1© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010

3. An engaged population and technology evolution are
encouraging patients to manage their health
2© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010
Retail Clinics
Home Care
Hospital or
Inpatient care
Mobile
Health
Game
Consoles
Social Networks
Interactive TV
Health Pod
Health Electronics

4. Residents and their families need to be included
in the management of their own care
Trust is crucial – privacy
(anonymity) and quality of
information
Ease of access to serve all
users across age-groups and
disabilities (universal access)
Authorized and quality-
controlled information
Practical tools – guides,
trackers, uploaders, telehealth
etc
© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010 3

5. Clinical Information
Systems
Hospital Management
Systems
Information and services must flow seamlessly
for patients to enjoy a strong user experience
4© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010
Portal
 Services must be useful for the user
 Trust must be maintained
 User-experience should be engaging
 Information quality must be high
 The portal must tie into the supporting services
 Practices and procedures for the workforce
must be designed and implemented
 Move data seamlessly without compromising
accuracy, privacy for flexibility and usability
 Interdisciplinary processes and collaboration
 Data transfer between organisations (even across
nation states) – without compromising trust

6. The EU-project «ICT for Health» provides a
unique opportunity to create innovative solutions
5© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010
Source: «ICT for Health» project

7. Standards for data interchange
and privacy infrastructure – national and EU
High-level concept
6© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010
ICT services from a provider
enterprise
PAS…
Provider portal for patients
… across organisations
and nation states
PACS, EPR.. ER
P
A PHR software platform based on a portal technologies like SharePoint or more dedicated
platforms like MS Healthvault, Dossia, Google Health etc
A software platform for HIE* operated by a HIO**
(Altinn+ could serve as a HIE platform, with the HIO modelled along the lines of ASF++)
* Health Information Exchange
** Health Information Organization
ICT services from Public
Health agencies
ICT services from payer
enterprise
Citizen portal for citizens
+ Altinn is a government platform for interoperability between agencies
++ Altinn Sentralforvaltning is the agency operating Altinn for the authorities

8. Powered by a platform built using
HealthVault and Altinn
(driven by Samhandlingsreform*)
For a compelling user experience, services must
present an integrated and aggregated view of services
from providers, payers and the public health service*
7© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010
Multiple channelsKey stakeholders &
service providers
Consumers
(citizens)
•Service integration
•Experience optimization
•Channel management
HealthNorway**
Pharmacies
Medical care
providers
Health care
payers
Public Health
information
Other service
providers
Web
Mobile
TV
Game console
**Public Health portal for Norwegian residents
Community and
social enterprises
(Web 2.0)
* As envisioned by «Coordination Reform» (Samhandlingsreform )
driven by the Norwegian ministry for Health and Care
+Government interoperability platform
Altinn for Health+
•Orchestration of interactions
and information exchange
ILLUSTRATIVE

9. Health provider Payer (insurer) Public health
Collaborative workflow (Case management, CRM …)
Secure self-service portal
Performance management (Learning Chains, Business Intelligence, Knowledge bases …)
Service requests
and complaints
Update my profile
Educational services
Upload results Make appointment
My casesMy prescriptions
My payments
My medical history
Portal aggregation
A citizen-centric online experience also drives benefits
for providers, payers and the public health service
© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010
Residents* *includes non-residents
entitled to Health benefits
Claims
EMRAdmin Audit
Benefits
Rules
Health
Apps
Clinical
ProductsPharmacy
Legal
Payments Registers
Grants
ILLUSTRATIVE

10. Market leaders are already taking steps to create
better consumer experience
9© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010Source: Accenture & Microsoft

11. Market leaders are already taking steps to create
better consumer experience (cont’d)
10© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010 Source: Accenture & Microsoft

12. Market leaders are already taking steps to create
better consumer experience (cont’d)
11© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010
• Personal PHR
Source: Accenture

13. Implications
Customer-orientation of service and management processes
Re-orientation of clinical processes
Training and skills development – service and leadership
Modernising Clinical IT systems
12© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010

14. Questions?
13© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010

15. Thank You!
Francis D’Silva
Accenture, Innovation in Health
francis.dsilva@accenture.com
+ 47 908 26 049
14© 2010 Accenture. All rights reserved | "ICT for Health" meeting, Oslo | 08.11.2010
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