Workplace Violence

WORKPLACE VIOLENC
2 Dead, 6 Injured In Shooting at Indiana
Factory: Gunman Killed Himself, Police Say

Fired Worker
Kills 6 in Ill.
Auto Shop

Shooting Reported in Va.
Suburb

Three Dead After R.I. Shooting Rampage: All
Worked at Plant For Providence Paper

For more information, e-mail davila_ben@att.net
1

INTRODUCTION
 Identifying and
countering workplace
violence

 You will learn how to
recognize and counter a
work place violence
situation

2

AGENDA
 Define W.P.V.
 List types of WPV
 Sources of WPV
 Your Role
 Intervention
 Stalking
 Managing Threats
 Managing Verbal conflicts
 Listening…Part of communication
 Approach
 Conflict resolution

For more information; Email-davila_ben@att.net 3

OVERVIEW

 Workplace violence can be  Elements
anywhere
 Studies show WPV occurrences
are increasing every year. stress pity
anger
 1 in 6 violent crimes committed
in U.S. occurs in the workplace.
feeling jealous
 This resulted in 160,000 people Fatigue
injured per year
 It is estimated that individual Race Reason
employees and employers lose speech
1.8 million workdays a year due
to WPV


DEFINING WORKPLACE
VIOLENCE

 Workplace violence is – any act occurring in the
workplace that results in threatened or actual
harm to persons or property.

 The severity can range from crank calls to injuries
resulting in death.


TYPES OF WORKPLACE
VIOLENCE

 Work Related- Toward management or co-workers
 Domestic- domestic partner and significant other
 Property Related- damage or sabotage on worksite
ranging from graffiti to arson.
 Commercially related- robbery,kidnapping or
extortion
 Terrorism- Politically motivated, intended harm or
media acknowledgement
 Hate Crimes- Anger based on race, age, color,
religion, gender or sexual orientation


SOURCES OF WORKPLACE
VIOLENCE

Internal Most Common
 Stay informed!  Personal problems
 Communicate with your  Poor performance rating
superiors. Be aware of  Disciplinary action
layoffs and terminations.  Substance abuse
 Report any situations you  Recent layoff or
are aware of. discharges


SOURCES OF WORKPLACE
VIOLENCE

 External  Most common
External acts are more 1. Robberies
random and less 2. Wronged Customer
predictable. 3. Domestic
partner/significant
other
4. Random shooting
5. Termination


YOUR ROLE

 The main key in matters concerning WPV is
Prevention.
 Be aware of what is happening on your site.
 Pay attention to rumors and spontaneous utterances and
report as soon as possible.
 Observe look in parking lots and roadways for listed
individuals.
 Get description of individual and possible vehicles they
may drive.

INTERVENTION
 Our goal is not only to protect others, we must first
protect ourselves

 Physical intervention is our last resort. We are not ,
martial art experts or police officers. In every instance
where physical violence is likely the proper authorities
will be contacted.


STALKING YOUR ROLE
 Stalking- willful course of conduct involving the
repeated or continuous harassment of another
individual that would cause a reasonable person to
feel or experience being terrorized, frightened,
intimidated, threatened, harassed or molested.
 If you are aware of any of these things going on at
your JOB
~ REMEMBER ~
REPORT IT.


STALKING YOUR ROLE
Our role regarding stalking is two-fold:

• Try to be visible to both the individual being
stalked and the individual doing the stalking.
• Carry yourself in a professional manner, people
will feel comfortable and will be more likely to ask
for assistance.
• If you are informed of a stalking situation you are
required to inform your supervisor.


MANAGING THREATS
 If you are aware of a threat report it to your
supervisor as soon as possible and be ready to act.
Often there are several warning signs that alert you
to the potential WPV.

 One indicator in an individual who makes threats
or sends warnings of a possible attack or intent to
harm an individual, department or the
organization as a hole.

 Every threat is to be taken seriously by the
individual to whom the threat is being made


MANAGING THREATS (CONT…)
There are Three different Questions:
types of threats:
1. Direct – “ I’m going to kill you  What was exactly said?
2. Veiled – “This place couldn’t  Who made the threat?
operate if…was out of operation  When was the threat made?
“  Where was the threat made?
3. Conditional – “If I’m arrested,  Were there any witnesses?
I’ll be back looking for you”  Were there any previous
threats made?
Threats are not always blunt and  Is there an immediate danger
clear cut. To assess the extent to to the threatened individual?
which employees and client assets
are in danger from the individual
who made the threat, answer the
following:


MANAGING VERBAL CONFLICTS
 Warning signs
 Effective response to an
 Refusal to cooperate with
incident involving a other individuals.
threat of a conflict or an  Frequent arguments with
actual conflict requires co-workers or customers.
the use of a variety of  Expressing threats or
hostility towards individuals
skills. or organizations.
 The first and most  Sudden behavior changes or
important skill is extremes in behavior
effective  Aggressive stance, attitude
or comments
communication.  Tendency to blame others
for his/her problems


VERBAL CONFLICT (CONT…)

 Verbal conflict is the  Listening - process that
requires hearing,
initial stage of a violent interpretation and
act. Effective evaluation of both spoken
intervention is a words and body language.
valuable tool for  Interpretation –
judgment of the words,
preventing WPV. The sounds, and movement
effectiveness falls on the which leads to
understanding.
use of these skills.
 Evaluation – weighing
and reacting to the
information (spoken
words) presented.

LISTENING – MAIN PART OF
COMMUNICATION
To be a better listener: Skills learned :
 Stop talking  Approach
 Avoid distractions  Calm upset people
 Concentrate on the  Discuss concerns
speaker  Approach as a team (only
 Look for real meanings one speaks)
 Provide feedback  Review guide sheet and
plan approach.


NEW TRESPASSING ISSUE

 When someone is  According to HM 232 it is
escorted or in the considered a Felony to be
process of being escorted found trespassing on a
out of the facility and Chem or Petro-Chem
they enter then the issue facility. This opens the
door for swift and
arises of Trespassing.
immediate action in the
event of termination and
the employee tries to or
does gain access to the
facility after termination.


CONFLICT RESOLUTION
Conflict resolution is Tips :
three step process:  Be aware of your
 Identify and define the surroundings including
problem. potential weapons.
 Call for back up.
 Arrive at an agreement.
 Keep barrier between you
 Understanding the and aggressor.
underlying feeling of the  Look for escape routs.
problem.  Use minimum force when
 Resolve the disagreement possible.
without bias.  Think rationally.
 Protect yourself.
 Remain calm


Workplace Violence

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Andere mochten auch

Andere mochten auch (12)

Ähnlich wie Workplace Violence

Ähnlich wie Workplace Violence (16)

Workplace Violence