Measures of Dispersion and Variability: Range, QD, AD and SD
Pier One
1. Strategic Plan
(Note in edit view the student has
comments on each slide)
MBA Student Project
(Presentations by MBA Students are
considerably more prescriptive in delivery
than an undergraduate presentation)
2. Current Vision & Mission Statements
Vision Statement
• Non-existent
Mission Statement
• Written as a “corporate
profile”
• Listed under investor
relations
• Missing mission statement
components:
– Markets
– Concern for survival, growth,
and profitability
– Concern for public image
3. Current Mission Statement
Corporate Profile
• Pier 1 Imports is the original global importer of imported decorative home
furnishings and gifts.
• Our authentic and distinctive merchandise reflects the diverse cultures of the
many countries we explore. We offer a broad assortment of items and styles, with
something for everyone–useful, decorative and the purely whimsical. We help our
customers reflect their personal style.
• Our stores are a treat for the senses. Fragrant candles, the colors and patterns of
dinnerware, textured carvings and woven textiles all combine to create an eclectic
environment.
• Our image is quirky, and our logo is iconic. We offer a special shopping experience,
whether in store or online. We display our wares so that each visit is a treasure
hunt where customers can find long-time favorites as well as something new. It's
the thrill of the bazaar. The expected and the unexpected.
• Our associates bring our brand to life. We value their creativity, talent and
dedication.
• In short, there is only one authentic global importer that brings the world home
for our customers– the ever-original, ever-evolving Pier 1 Imports.
4. New Vision Statement
• To create the most unique environment for
customers to discover home furnishings and
décor from around the world.
5. New Mission Statement
•
•
•
Pier 1 Imports is the original global importer of imported decorative home
furnishings and gifts (2). Our authentic and distinctive merchandise reflects the
diverse cultures of the many countries we explore. We offer a broad assortment of
items and styles, with something for everyone–useful, decorative and the purely
whimsical. We strive to continue to help our customers reflect their personal style
(1). Pier 1 Imports is committed to searching around the globe to bring our
customers unique home décor (5). Our stores are a treat for the senses. Fragrant
candles, the colors and patterns of dinnerware, textured carvings and woven
textiles all combine to create an eclectic environment (6).
Our image is quirky, and our logo is iconic. We offer a special shopping experience,
whether in one of our North American stores (3) or online (4). We display our
wares so that each visit is a treasure hunt where customers can find long-time
favorites as well as something new. It's the thrill of the bazaar. The expected and
the unexpected (6). We are also devoted to helping better our society by
participating in charity programs. We have a responsibility to partner with charities
and customers to make our world a better place (8). Our associates bring our
brand to life. We value their creativity, talent and dedication (9).
In short, there is only one authentic global importer that brings the world home
for our customers– the ever-original, ever-evolving Pier 1 Imports (7).
6. Current Organizational Chart
Chairperson
&
Board of Directors
CEO
&
President
CFO
VP Planning &
Allocations
VP Merchandising
VP Human
Resources
VP Stores
VP General Counsel
VP Business
Development &
Strategic Planning
VP Marketing &
Visual
Merchandising
7. Problems with Current Organizational
Structure
• Dual titles
– CEO & President
• Poor classification of necessary functional
business units
• Fails to include necessary managers at the
divisional level
8. Proposed Organizational Chart
Chairman &
Board of
Directors
CEO
CFO
CSO
CIO
HRM
COO
CLO
R&D
Region 1
President
Region 2
President
Region 3
President
Region 4
President
Region 5
President
CMO
CTO
9. Organizational Chart Improvements
• Eradicates dual titles
• Necessary functional business units are more
evident
• Provides a distinct unity of command
• Reporting relationships are clearly defined
• Allows for a divisional structure by geographic
region
– Each region can adapt to regional trends
independently of one another
10. Company Worth Analysis
Company Worth Analysis
Stockholders' Equity
Net Income x 5
(Share Price/EPS) x Net Income
Number of Shares Outstanding x Share Price
Method Average
$537,131,000
$647,220,000
$2,101,873,475
$2,104,257,820
$1,347,620,574
11. Industry Information
• Retail Specialty Retail Home
Furnishing Stores
• The majority of statistics and information
presented focus on specialty retail
– This is the classification used by Standard &
Poor’s
– Competitors were identified as firms within
this classification that focus on home
furnishings
12. Note on Fiscal Periods
• Pier 1 uses 5-4-4 (week) quarterly accounting
periods
• Fiscal year ends on the Saturday that is closest
to February 28th
• Fiscal 2013 ended on March 2, 2013
– Thus, the strategic plan focuses on fiscal 2014,
2015, and 2016
• Every few years the fiscal year will consist of
53 weeks instead of 52 weeks
14. External Factor Evaluation Matrix (EFE)
External Factor Evaluation Matrix (EFE)
Weight Rating Weighted Score
Opportunities
1. Europe's ongoing recession (buy our imports cheaper)
0.03
3
0.09
2. China's slow growth (buy our imports cheaper)
0.04
3
0.12
3. US personal savings rate projected to decrease from 4.3% to 3%
0.07
3
0.21
(S&P)
4. Weak housing market (consumers focusing on improving home
0.05
2
0.10
themselves)
5. Gift card popularity (4.6% increase in gift card sales noted by
0.03
3
0.09
S&P)
6. E-commerce sales on the rise (currently averaging 5.2% for retail
0.10
2
0.20
stores)
7. M-commerce sales expected to quadruple to $31 billion in 2017
0.09
2
0.18
(S&P)
8. Consumers growing trend toward supporting socially
0.03
4
0.12
responsible firms
9. Customers rising expectations of superior customer service
0.04
3
0.12
10. Increase in the usage of specialty store credit cards
0.07
3
0.21
1.
2.
Threats
Unemployment rate continues to hang around 7.5% (S&P)
Weight Rating Weighted Score
0.03
2
0.06
Federal government requirement of mandatory health insurance
0.02
3
0.06
Expiration of payroll tax holiday (2% tax increase for consumers)
0.08
3
0.24
4.
Home ownership declining (currently down to 65.4%)
0.08
2
0.16
5.
M-commerce allows for instant comparison of prices among
competitors
0.07
2
0.14
6.
Weakening of the American dollar (imports cost more)
0.04
2
0.08
0.05
2
0.10
0.03
3
0.09
0.03
2
0.06
0.02
1.00
2
0.04
2.47
3.
7.
Customers seeking online retailers that do not charge tax
(cheaper prices)
8. Big-box stores / category killers predominate market
9. Gasoline prices continue to rise (recent average of $3.70 per
gallon)
10. Import regulations may become more strict
TOTALS
15. Internal Factor Evaluation (IFE)
1.
2.
3.
4.
5.
6.
7.
8.
Internal Factor Evaluation Matrix (IFE)
Strengths
Weight Rating Weighted Score
Same-store sales have increased each year for 3 straight years
0.02
3
0.06
Store openings exceeded store closings during 2013
0.03
3
0.09
Solid reputation for quality and a diverse inventory
0.05
3
0.15
Superior customer service
0.06
3
0.18
Gross profit has increased each of the past 3 years
0.07
3
0.21
Sales per retail square foot increased from $168 in 2011 to $198 in
0.08
4
0.32
2013
Operating income has increased each of the past 3 years
0.06
3
0.18
Long term growth rate (5 yr) is better than the top two
0.04
3
0.12
competitors' rate
New e-commerce website launched during 2013
0.08
3
0.24
9.
10. Nearly all merchandise is private label
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
0.04
4
0.16
Weaknesses
Weight Rating Weighted Score
Many stores need refurbishing and updating
0.10
1
0.10
Net income fell 23% from $168.9 million in 2012 to $129.4 million
0.04
2
0.08
in 2013
Earnings per share dropped from $1.50 in 2012 to $1.22 in 2013
0.05
2
0.10
Inventory turnover ratio of 4.70 is above the industry average of
0.04
2
0.08
3.40
P/E ratio of 17.7 is below the industry average of 20.6
0.04
2
0.08
Older information systems sometimes slow down business
0.05
1
0.05
processes
Inability to effectively participate in price matching (private label
0.08
1
0.08
inventory)
Some customer traffic lost due to our many stand alone stores
0.02
2
0.04
Customer complaints of feeling that stores are cluttered and hard
0.03
2
0.06
to explore
Return policies are more strict than those of our top competitors
0.02
TOTALS
1.00
2
0.04
2.42
16. Boston Consulting Group (BCG) Matrix
(Note Divisional Data is not clear)
Relative Market Share Position
Medium
.50
High
1.0
High +20
Industry
Sales
Growth
Medium 0
Rate
(Percentage)
Low
-20
Low
0.0
Star
Question Mark
Cash Cow
Dog
17. Internal-External (IE) Matrix
The Total IFE Weighted Scores
Strong
4.0 to 3.0
4.0
I
Average
2.99 to 2.0
II
Weak
1.99 to 1.0
III
3.0
IV
V
VI
VII
VIII
IX
High
The
EFE
Total
Medium
Weighted
Scores
2.0
Low
1.0
18. SWOT Matrix
SO Strategies
1 Purchase 10% more of our imports from Europe and China versus other countries (S1,S2,S3,O1,O2)
2 Open 75 new Pier 1 stores (S1,S2,S5,O3,O4)
3 Encourage the purchase of gift cards as customers check out, especially around Christmas (S3,O5)
4
ST Strategies
1 Provide 10% discount & free shipping to store nearest the customer for online purchases (S9,T7)
2 Focus advertising on the exclusiveness and uniqueness of our private label (S3,S10,T8)
3 Allow customers to design rooms on our website using store merchandise as the décor (S9, T8)
4 Enable customers shopping online to create an account that remembers items on their "wish list" (S9, T8)
WO Strategies
1 Increase Pier 1 credit card applications by 20% (W2,O10)
2 Provide lighting updates and refurbishing to 150 stores (W1,O9)
3 Extend return policy from 45 days to 90 days (W10,O9)
4 Implement new technology and computers in the oldest 200 stores (W6,O9)
WT Strategies
1 Shift all full-time sales associates to part-time (W2,T2)
2 Give managers authority to provide discounts on similar items price matched using a mobile phone (W7,T5)
3 Place seasonal items 25% off a week before the season ends (W2,T3)
4 Position new store openings near major malls and retailers (W8,T8)
19. SPACE Matrix
Internal Analysis:
Financial Position (FP)
Inventory Turnover is high at 4.7
Liquidity - Current Ratio is 2.7
P/E Ratio of 18.79
Working Capital Increased by $5 M
Net Income Fell 23% from Last Year
Financial Position (FP) Average
Internal Analysis:
Competitive Position (CP)
Market Share
Product Quality
Customer Loyalty
Technological Know-how
Control over Suppliers and Distributors
Competitive Position (CP) Average
3
5
4
3
3
External Analysis:
Stability Position (SP)
Price Range of Competing Products
Technological Changes
Demand Variability
Competitive Pressure
Ease of Exit from Market
-4
-2
-4
-3
-3
3.6
Stability Position (SP) Average
-3.2
-6
-2
-2
-4
-2
External Analysis:
Industry Position (IP)
Gross Margin
Long Term Growth Rate
Ease of Entry into Market
Financial Stability
Extent Leveraged
-3.2 Industry Position (IP) Average
3
5
3
4
2
3.4
21. GRAND Matrix
Rapid Market Growth
Quadrant II
Quadrant I
Pier 1
Weak
Competitive
Position
Strong
Competitive
Position
Quadrant III
Quadrant IV
Slow Market Growth
22. QSPM #1 (note alternative strategies are explained in the edit
view of powerpoint)
New
Technology
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Store
Refurbishing
Weight
Opportunities
Europe's ongoing recession (buy our imports cheaper)
0.03
China's slow growth (buy our imports cheaper)
0.04
US personal savings rate projected to decrease from 4.3% to 3%
0.07
Weak housing market (consumers focusing on improving home
0.05
themselves)
Gift card popularity (4.6% increase in gift card sales noted by
0.03
E-commerce sales on the rise (currently averaging 5.2% for retail
0.10
stores)
M-commerce sales expected to quadruple to $31 billion in 2017
0.09
Consumers growing trend toward supporting socially
0.03
responsible firms
Customers rising expectations of superior customer service
0.04
Increase in the usage of specialty store credit cards
0.07
AS
0
0
0
0
TAS
0.00
0.00
0.00
0.00
AS
0
0
0
0
TAS
0.00
0.00
0.00
0.00
0
0.00
0
0.00
4
0.40
1
0.10
4
0.36
1
0.09
0
0.00
0
0.00
3
0
0.12
0.00
4
0
0.16
0.00
Weight
0.03
AS
0
TAS
0.00
AS
0
TAS
0.00
0.02
0
0.00
0
0.00
0.08
0
0.00
0
0.00
0.08
0
0.00
0
0.00
0.07
3
0.21
1
0.07
0.04
0
0.00
0
0.00
0.05
2
0.10
1
0.05
0.03
0
0.00
0
0.00
0.03
0
0.00
0
0.00
0.02
0
0.00
0
0.00
Threats
1. Unemployment rate continues to hang around 7.5% (S&P)
2. Federal government requirement of mandatory health insurance
3. Expiration of payroll tax holiday (2% tax increase for consumers)
4. Home ownership declining (currently down to 65.4%)
5. M-commerce allows for instant comparison of prices among
competitors
6. Weakening of the American dollar (imports cost more)
7. Customers seeking online retailers that do not charge tax
(cheaper prices)
8. Big-box stores / category killers predominate market
9. Gasoline prices continue to rise (recent average of $3.70 per
gallon)
10. Import regulations may become more strict
23. QSPM #1
New
Technology
Store
Refurbishing
Weight
Strengths
Same-store sales have increased each year for 3 straight years
0.02
Store openings exceeded store closings during 2013
0.03
Solid reputation for quality and a diverse inventory
0.05
Superior customer service
0.06
Gross profit has increased each of the past 3 years
0.07
Sales per retail square foot increased from $168 in 2011 to $198 in
0.08
2013
Operating income has increased each of the past 3 years
0.06
Long term growth rate (5 yr) is better than the top two
0.04
competitors' rate
New e-commerce website launched during 2013
0.08
Nearly all merchandise is private label
0.04
AS
1
1
2
2
2
TAS
0.02
0.03
0.10
0.12
0.14
AS
4
4
3
3
3
TAS
0.08
0.12
0.15
0.18
0.21
1
0.08
4
0.32
2
0.12
3
0.18
1
0.04
3
0.12
3
0
0.24
0.00
1
0
0.08
0.00
Weaknesses
Weight
1. Many stores need refurbishing and updating
0.10
2. Net income fell 23% from $168.9 million in 2012 to $129.4 million
0.04
in 2013
3. Earnings per share dropped from $1.50 in 2012 to $1.22 in 2013
0.05
4. Inventory turnover ratio of 4.70 is above the industry average of
0.04
3.40
5. P/E ratio of 17.7 is below the industry average of 20.6
0.04
6. Older information systems sometimes slow down business
0.05
processes
7. Inability to effectively participate in price matching (private label
0.08
inventory)
8. Some customer traffic lost due to our many stand alone stores
0.02
9. Customer complaints of feeling that stores are cluttered and hard
0.03
to explore
10. Return policies are more strict than those of our top competitors
0.02
AS
1
TAS
0.10
AS
4
TAS
0.40
2
0.08
1
0.04
0
0.00
0
0.00
0
0.00
0
0.00
0
0.00
0
0.00
4
0.20
1
0.05
2
0.16
1
0.08
0
0.00
0
0.00
1
0.03
3
0.09
0
0.00
0
0.00
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
TOTALS
2.65
2.57
24. QSPM #2 (you could do two QSPM for different Divisions,)
Online
Discount
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Mobile
Matching
Weight
Opportunities
Europe's ongoing recession (buy our imports cheaper)
0.03
China's slow growth (buy our imports cheaper)
0.04
US personal savings rate projected to decrease from 4.3% to 3%
0.07
Weak housing market (consumers focusing on improving home
0.05
themselves)
Gift card popularity (4.6% increase in gift card sales noted by
0.03
E-commerce sales on the rise (currently averaging 5.2% for retail
0.10
stores)
M-commerce sales expected to quadruple to $31 billion in 2017
0.09
Consumers growing trend toward supporting socially
0.03
responsible firms
Customers rising expectations of superior customer service
0.04
Increase in the usage of specialty store credit cards
0.07
AS
0
0
0
0
TAS
0.00
0.00
0.00
0.00
AS
0
0
0
0
TAS
0.00
0.00
0.00
0.00
0
0.00
0
0.00
4
0.40
1
0.10
1
0.09
4
0.36
0
0.00
0
0.00
3
0
0.12
0.00
4
0
0.16
0.00
Weight
0.03
AS
0
TAS
0.00
AS
0
TAS
0.00
0.02
0
0.00
0
0.00
0.08
0
0.00
0
0.00
0.08
0
0.00
0
0.00
0.07
1
0.07
4
0.28
0.04
0
0.00
0
0.00
0.05
4
0.20
1
0.05
0.03
0
0.00
0
0.00
0.03
0
0.00
0
0.00
0.02
0
0.00
0
0.00
Threats
1. Unemployment rate continues to hang around 7.5% (S&P)
2. Federal government requirement of mandatory health insurance
3. Expiration of payroll tax holiday (2% tax increase for consumers)
4. Home ownership declining (currently down to 65.4%)
5. M-commerce allows for instant comparison of prices among
competitors
6. Weakening of the American dollar (imports cost more)
7. Customers seeking online retailers that do not charge tax
(cheaper prices)
8. Big-box stores / category killers predominate market
9. Gasoline prices continue to rise (recent average of $3.70 per
gallon)
10. Import regulations may become more strict
25. QSPM #2
Online
Discount
Mobile
Matching
Weight
Strengths
1. Same-store sales have increased each year for 3 straight years
0.02
2. Store openings exceeded store closings during 2013
0.03
3. Solid reputation for quality and a diverse inventory
0.05
4. Superior customer service
0.06
5. Gross profit has increased each of the past 3 years
0.07
6. Sales per retail square foot increased from $168 in 2011 to $198 in
0.08
2013
7. Operating income has increased each of the past 3 years
0.06
8. Long term growth rate (5 yr) is better than the top two
0.04
competitors' rate
9. New e-commerce website launched during 2013
0.08
10. Nearly all merchandise is private label
0.04
AS
1
1
0
2
3
TAS
0.02
0.03
0.00
0.12
0.21
AS
2
2
0
3
2
TAS
0.04
0.06
0.00
0.18
0.14
1
0.08
2
0.16
2
0.12
1
0.06
2
0.08
3
0.12
4
0
0.32
0.00
1
0
0.08
0.00
Weaknesses
Weight
Many stores need refurbishing and updating
0.10
Net income fell 23% from $168.9 million in 2012 to $129.4 million
0.04
in 2013
3. Earnings per share dropped from $1.50 in 2012 to $1.22 in 2013
0.05
4. Inventory turnover ratio of 4.70 is above the industry average of
0.04
3.40
5. P/E ratio of 17.7 is below the industry average of 20.6
0.04
6. Older information systems sometimes slow down business
0.05
processes
7. Inability to effectively participate in price matching (private label
0.08
inventory)
8. Some customer traffic lost due to our many stand alone stores
0.02
9. Customer complaints of feeling that stores are cluttered and hard
0.03
to explore
10. Return policies are more strict than those of our top competitors
0.02
AS
0
TAS
0.00
AS
0
TAS
0.00
3
0.12
2
0.08
0
0.00
0
0.00
0
0.00
0
0.00
0
0.00
0
0.00
0
0.00
0
0.00
2
0.16
3
0.24
0
0.00
0
0.00
0
0.00
0
0.00
0
0.00
0
0.00
1.
2.
TOTALS
2.14
2.11
26. Recommendations
Recommendations
Expenditure Cost (3 years)
1) Hire a Chief Technology Officer
$3,300,000
2) Implement new technology/computers to the oldest 200 stores
$10,000,000
3) Provide lighting updates and refurbishing to 150 stores
$15,000,000
4) Provide 10% discount and free shipping to store nearest the customer for online purchases
*
5) Allow managers to give discounts to consumers price matching similar items with a mobile phone
**
6) Open 75 new Pier 1 stores (25 each year)
$142,500,000
7) Purchase an additional 10% of imported goods from Europe & China
***
8) Focus advertising on the exclusiveness & uniqueness of our private label
$136,000,000
Total
$306,800,000
32. Financial Ratios (check the students comment on the edit
view of powerpoint below this slide)
Current Ratio
Quick Ratio
Long Term Debt to Equity
Inventory Turnover
Total Assets Turnover
Accounts Receivable Turnover
Average Collection Period
Gross Profit Margin
Net Profit Margin
Return on Total Assets (ROA)
Return on Equity (ROE)
2011
2.8
1.4
0.0
4.5
1.9
93.1
3.9
0.4
0.1
0.1
0.2
2012
2.7
1.3
0.0
4.8
1.9
95.9
3.8
0.4
0.1
0.2
0.3
Pier 1 Imports
2013
2014
2.7
3.5
1.2
2.1
0.0
0.2
4.8
5.0
2.0
1.7
76.5
79.6
4.8
4.6
0.4
0.4
0.1
0.1
0.2
0.1
0.2
0.2
2015
4.4
2.9
0.3
5.3
1.5
85.4
4.3
0.4
0.1
0.1
0.2
2016
4.2
2.8
0.1
5.5
1.6
87.8
4.2
0.4
0.1
0.1
0.2
33. Cash Ratio
• Firms in Pier 1’s industry often have very high current
ratios as a result of
1) Large quantities of inventory
2) A large amount of accounts receivable
• Thus, many firms in the industry focus on cash ratios
– Depending on the firm, the cash ratio generally runs
between 1 and 2
– Historically, Pier 1 keeps current liabilities relatively low
and cash amounts relatively high
2011
1.3
2012
1.2
Pier 1 Imports
2013
2014
0.9
1.8
2015
2.7
2016
2.5
34. Strategy Comparisons
• Pier 1 currently plans on refurbishing stores
and updating fixtures, but their plans do not
include doing so in 150 stores
• They also plan on implementing new
technology and equipment, but on a much
smaller scale (likely around 80 stores)
• Pier 1 will continue to open stores over the
next three years, but the current estimate is
only 40 stores
35. Strategy Comparisons (continued)
• Even though goods are currently cheaper in China
and Europe, Pier 1 will not be purchasing
additional inventory from these countries
– Per current plans, their percentage of inventory
purchased from different foreign countries will
essentially remain the same
• Pier 1 does plan to focus marketing efforts on the
exclusiveness and uniqueness of their private
label
– However, Pier 1 is not allocating as much of their
marketing budget in doing so as the proposed plan
recommends
36. Strategy Comparisons (continued)
• Pier 1 plans to be more aggressive in utilizing
technological advances, but their current
intentions are not as aggressive as the proposed
recommendations
– Current plans include allowing customers to use a
coupon via their mobile phone
– Pier 1 continues to neglect the concept of price
matching and providing consistent discounts and free
shipping (to stores) to e-commerce shoppers
• At this time Pier 1 has no intentions of hiring a
CTO
Pier 1 Imports currently does not have a “Vision Statement.”Pier 1’s “Mission Statement” is written as a corporate profile and is difficult to find. One must search the website thoroughly and explore the investor relations section to discover the corporate profile.Pier1’s Annual Reports’ also lack a “Mission Statement.” The 2011 and 2012 Annual Reports include a page toward the front of the report that resembles the corporate profile. The 2013 Annual Report does not include this page at all.The corporate profile does address customers, products, technology, philosophy, self-concept, and concern for employees.The corporate profile does not address markets, concern for survival, growth, and profitability, and concern for public image.
Notice how the current mission statement is somewhat scattered. Each bullet represents a separate paragraph in the corporate profile.
Pier 1 Imports does not have a “Vision Statement.” Thus, one was created for them using the proper guidelines. The picture represents a section of the store. As you can see, it is quite a unique shopping experience. Many items are arranged as they would be in your home. Items are generally not removed from these areas. Pier 1 has a section in their store that carries the inventory in a different arrangement. Many items are also kept in their stock room.
Notice that the information is not broken down into as many sections as before. Each bullet point represents a separate paragraph. The orange front shows where additions have been made to incorporate all 9 components of the mission statement. The following components were added: markets (3), concern for survival, growth, and profitability (5), and concern for public image (8).Mission Statement Components Key:CustomersProducts or servicesMarketsTechnologyConcern for survival, growth, and profitabilityPhilosophySelf-conceptConcern for public imageConcern for employees
Problems with the current organizational structure are presented on the next slide.See below for a complete listing of current executive officers and current members of the Board of Directors. Executive OfficersAlexander W. Smith, President and Chief Executive OfficerCharles H. Turner, Senior Executive V.P. and Chief Financial OfficerMichael R. Benkel, Executive V.P. – Planning and AllocationsCatherine David, Executive V.P. - MerchandisingGregory S. Humenesky, Executive V.P. - Human ResourcesSharon M. Leite, Executive V.P. - StoresMichael A. Carter, Senior V.P. and General Counsel, SecretaryLaura A. Coffey, Senior V.P. - Business Development and Strategic PlanningDonald L. Kinnison, Senior V.P. – Marketing and Visual MerchandisingBoard of DirectorsTerry E. London - Non-executive Chairman of the Board, Pier 1 Imports, Inc. - President, London Broadcasting Company, Inc.Alexander W. Smith - President and Chief Executive Officer, Pier 1 Imports, Inc.Claire H. Babrowski – Former Executive Officer positions with Toys "R" Us, RadioShack and McDonald'sCheryl A. Bachelder – Chief Executive Officer, AFC Enterprises, Inc.John H. Burgoyne - Founder, Burgoyne & AssociatesHamish A. Dodds – President and Chief Executive Officer, Hard Rock InternationalBrendan L. Hoffman - President and Chief Executive Officer, The Bon-Ton Stores, Inc.Cece Smith - Former Managing General Partner, Co-Founder, Phillips-Smith-Machens Venture Partne
The problems listed above have been analyzed for correction and a new organizational chart has been developed on the next slide.
Notice that there is a big difference in the “Proposed Organizational Chart” versus the “Current Organizational Chart.”The next slide outlines the improvements and benefits of the new organizational chart.Thankfully, the majority of the positions in this chart already exist (just under different names and headings). Even at the divisional level, Pier 1 already has divisional managers of each region, but their reporting and chain of command is a bit unclear. Thus, the new organizational structure alleviates that issue.It is important to note that Pier 1 Imports will need to hire a CTO. Chart Abbreviations:CEO - Chief Executive OfficerCFO – Chief Financial OfficerCSO – Chief Strategy OfficerCIO – Chief Information OfficerHRM – Human Resource ManagerCOO - Chief Operating OfficerCLO – Chief Legal OfficerR&D – Research and DevelopmentCMO - Chief Marketing OfficerCTO – Chief Technology Officer
Company worth was calculated using four different methods. The four methods were combined and divided by four to determine an average value for the methods. Additional NotesShare price at the time of calculation was $19.81Pier 1 does not have Goodwill or IntangiblesBasic EPS and number of shares outstanding were used (versus diluted)
Pier 1 Imports is located in the retail industry – more specifically the specialty retail industry – and even more specifically the home furnishing industry.All industry information used was gathered from at least the “specialty retail” sector, with a deeper focus on “home furnishing” when information was available.The most complete industry information was obtained from Standard & Poor’s who placed Pier 1 in the “specialty retail” industry.
Bed, Bath, and Beyond and Williams-Sonoma are two major competitors that were identified during the external assessment. An in-depth evaluation yielded ten critical success factors that are of great importance for firms competing in Pier 1’s industry. Weights were distributed to each factor on the basis of their importance (more importance = higher weight, less importance = lower weight, etc.)Note that Pier 1 does better than its top two competitors in Uniqueness of Products, Employee Satisfaction, Customer Loyalty, and Product Quality.Note that Pier 1 is worse than its top two competitors in M-Commerce, Number of Products Offered, Market Share, and E-Commerce Site.
A total of 20 key external factors (opportunities and threats) were identified during the external-audit process. Weights were assigned to each external factor on the basis of their importance to being successful in Pier 1’s industry (0.0 – not important, 1.0 – very important). Pier 1’s EFE score of 2.47 is close to the average total weighted score of 2.50. However, 2.47 is a long way from 4.0 (the best score). Thus, there is certainly room for improvement in Pier 1’s strategies to effectively take advantage of existing opportunities and to minimize the potential adverse effects of external threats.
A total of 20 key internal factors (strengths and weaknesses) were identified during the internal-audit process. Weights were assigned to each internal factor on the basis of their importance to being successful in Pier 1’s industry (0.0 – not important, 1.0 – all-important). Pier 1’s IFE score of 2.42 is close to the average total weighted score of 2.50. But, the score of 2.42 indicates a weak internal position.A score of 4.0 would indicate that a firm has an extremely strong internal position. Therefore, there is a lot of room for improvement in Pier 1’s strategies pertaining to strengths and weaknesses.
Pier 1 Imports has two divisions – decorative accessories and furniture. The industry growth rate is 3% to 4% as indicated by Standard & Poor’s Industry Survey. Bed, Bath, and Beyond has the largest market share in the industry. Pier 1’s market share in relation to Bed, Bath, and Beyond is 15% (0.15). Unfortunately, Pier 1 does not break down their profits for each division. Thus, we do not have pie slices within the circles. Additionally, due to Pier 1’s reporting, there is an inability to differentiate between “Market Share Position” and “Industry Sales Growth Rate” for each division. Decorative Accessories – Blue Circle This division is responsible for 61% of Pier 1’s total sales. A comparison and analysis was conducted to see if this number fluctuated. Over the past several years this number has remained relatively constant and generally hangs in the 60% to 61% range.Furniture – Yellow Circle This division is responsible for 39% of Pier 1’s total sales. A comparison and analysis was conducted to see if this number fluctuated. Over the past several years this number has remained relatively constant and generally hangs in the 39% to 40% range.Both divisions are located in the Question Mark quadrant of the BCG. Each division has a low relative market share, but each division competes in a high-growth industry. Generally, a firm in this quadrant has to make a decision to either sale a division or to strengthen the division. Strengthening the division can occur by using intensive strategies such as market penetration, market development, and product development.Selling the “decorative accessories” or “furniture” division is not attractive for Pier 1. Each division makes up too much of Pier 1 and Pier 1 is certainly not going to sell both divisions.
After consulting with Dr. Fred David, one of the nation’s leaders in strategic management, it was determined that the circles in the IE matrix should represent a different type of division than what was included in the BCG. The BCG matrix showed a “Decorative Accessories” division and a “Furniture” division, whereas the IE matrix shows geographic divisions on the basis of store count.The two geographic divisions – United States and Canada. As indicated in a previous slide, the EFE is 2.47 As indicated in a previous slide, the IFE is 2.42 Unfortunately, Pier 1 does not break down their profits for each division. Thus, we do not have pie slices within the circles. The black line in the orange circle is due to an anomaly from manipulation that allowed for the graphic representation shown above. Additionally, due to Pier 1’s reporting, there is an inability to establish an EFE and IFE score for a “United States” division and a “Canada” division. United States – Black Circle Pier 1 has 982 stores in the US.Canada – Orange Circle Pier 1 has 80 stores in Canada.Each division has an average IFE score and a medium EFE score. Both divisions are located in quadrant V of the IE matrix. This quadrant suggests that “hold and maintain” strategies be used. Generally, market penetration and product development are the two strategies used most often for firms in this quadrant.
The SWOT analysis yielded several possible strategies for Pier 1 to pursue. Please see the IFE matrix and the EFE matrix for a complete listing of the external (opportunities and threats) and internal (strengths and weaknesses) factors used in the SWOT matrix. Notation is provided with each strategy – this reveals the internal and external factors that were matched to formulate the desirable strategies.
The above representation shows the set of variables that were used to define financial position (FP), competitive position (CP), stability position (SP), and industry position (IP). Numerical values were assigned to each variable as required per SPACE matrix construction guidelines. An average score for each position was determined.These average scores were used for graphing on the SPACE matrix – please see next slide.
The points were plotted and the two scores were added for each axis (the x and y axis). The result is an intersection point of (0.2, 0.4). A directional vector was established that passes through the intersection point. The directional vector indicates a recommendation for Pier 1 to pursue aggressive strategies.As indicated by the SPACE matrix, Pier 1 is in an excellent position to use its internal strengths to: Take advantage of external opportunities Overcome internal weakness Avoid external threatsPier 1’s position allows it to be able to consider a vast selection of strategies (market penetration, market development, product development, backward integration, forward integration, horizontal integration, or diversification).
Although the market growth rate for the specialty retail industry hangs around 4%, the market growth rate for the home furnishing sector generally exceeds 5% (this allows us to consider Pier 1 as being a part of a rapid growth industry). Pier 1 also has a relatively strong competitive position (refer back to the rating received in the SPACE matrix for competitive position). Although Pier 1 has a small portion of the market share, they received high ratings for product quality, customer loyalty, and for control over suppliers and distributers. Thus, notice that Pier 1 is in Quadrant 1. Possible strategies to consider from the GRAND matrix include market development, market penetration, product development, forward integration, backward integration, horizontal integration, and related diversification.
Strategy:“New Technology” – Implement new technology/computers to the oldest (technologically) 200 stores.“Store Refurbishing” – Provide lighting updates and refurbishing to 150 stores.
Strategy:“New Technology” – Implement new technology/computers to the oldest (technologically) 200 stores.“Store Refurbishing” – Provide lighting updates and refurbishing to 150 stores. Note that the “New Technology” strategy is a little more attractive than the “Store Refurbishing” strategy as evidenced by the TAS scores.
Strategy:“Online Discount” – Provide 10% discount & free shipping to store nearest the customer for online purchases.“Mobile Matching” – Allow managers to give discounts to consumers price matching similar items with a mobile phone.
Strategy:“Online Discount” – Provide 10% discount & free shipping to store nearest the customer for online purchases.“Mobile Matching” – Allow managers to give discounts to consumers price matching similar items with a mobile phone.Note that the “Online Discount” strategy is slightly more attractive than the “Mobile Matching” strategy as evidenced by the TAS scores.
Brief Explanations for Expenditure CostThis salary was configured using averages of other Pier 1 chief officers (excluding CEO) and other Chief Technology Officers in Pier 1’s industry. Essentially, the CTO would receive approximately $1 M in year 1, $1.1 M in year two, and $1.2 M in year three. This salary number includes base salary, bonuses, stock options, perks, and all other benefits.Information pertaining to technology/computer costs for Pier 1 was difficult to find. This expenditure cost was determined by taking half of the average cost per store during fiscal 2013 for lighting updates and refurbishing. This produced an approximate estimate of $50,000 per store. Therefore, the total cost for this recommendation was $10 M.As stated in Pier 1’s annual report, $52 M was used to open 22 stores and to provide refurbishing and fixture updates for 100 stores. 20% of the $52 M was taken to represent the refurbishing and fixture updates for the 100 stores. Thus, the average cost per store during fiscal 2013 was roughly $100,000. Therefore, the total cost for this recommendation was $15 M.Here, there is no increased technological or e-commerce fee for providing this discount. Also, shipping to stores is going to take place regardless of the items bought (the distribution center will just add these items to what needs to be shipped from the warehouse on shipping days).Here, managers continue to get paid the same for this increased responsibility, and consumers who would not have otherwise bought the item are now going to purchase the item.As stated in Pier 1’s annual report, $52 M was used to open 22 stores and to provide refurbishing and fixture updates for 100 stores. 80% of the $52 M was taken to represent the 22 store openings. Thus, the average cost per store opening during fiscal 2013 was roughly $1.9 M. Therefore, the total cost for this recommendation was $142.5 M.Here, 10% of the money that would be used to buy imports from elsewhere is instead going to be used to buy imports from Europe and China (where they are cheaper). Thus, there is no extra cost for this recommendation.Pier 1 spent almost $194 M during the last three years on advertising. Approximately 70% of this number was used to calculate the amount that would be used during the next three years to specifically focus on this recommendation.
Multiple combinations of “Percent Stock” and “Percent Debt” were used during the analysis. Two of these combinations were chosen to be displayed in the chart. The combinations selected provide results that are close to using only “Stock Financing” or to using only “Debt Financing. These two combinations were 20% Stock and 80% Debt versus 80% Stock and 20% Debt.As evidenced by the chart, “Debt Financing” yields the highest EPS results.
This slide shows a graphical representation of EPS/EBIT for “Common Stock Financing” versus “Debt Financing.”As evidenced by the graphical representation, “Debt Financing” is the more attractive financing option (especially during “Normal” and “Boom” conditions). It has the higher EPS.
Please note the remarks on the far right side.
Please note the remarks on the far right side.
This slide shows both the projected income statement and the projected balance sheet.Please note the remarks on the far right side.
Notice that the current ratio and quick ratio may be higher than what some might expect.Please see the next slide for more information as to why this is so.
The cash ratio is cash divided by current liabilities. This ratio eliminates the effects of inventory and the effects of accounts receivable.Thus, many firms in Pier 1’s industry utilize the cash ratio in place of using the current ratio or quick ratio.Although it is beyond the scope of this project, moving forward after fiscal 2016, Pier 1 should consider effective ways to reduce their cash on hand. A couple examples include paying off liabilities with cash and using cash to assist in financing strategies.
This slide is a comparison of Pier 1’s current strategic plans in relation to the recommended strategic plans.
This slide is a comparison of Pier 1’s current strategic plans in relation to the recommended strategic plans.
This slide is a comparison of Pier 1’s current strategic plans in relation to the recommended strategic plans.