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A guide from PizzaMarketplace.com




Profiting with Pizza Toppings




             A complete guide to pizza toppings and their impact on operations
             — trends, tastes, cost, usage and marketing.




             Developed and published by                  Sponsored by
Contents                            Profiting with Pizza Toppings


     Page 3            About the sponsors

     Page 4            Introduction |               Toppings make the bottom line

     Page 5            Chapter 1               |    Trends: Focusing on the numbers

     Page 11           Chapter 2               |    Cost and use analysis: Toppings profits
                                                    Weighty matters
                                                    In a pinch

     Page 16           Chapter 3               |    Marketing: As important as what is being sold
                                                    Order taking
                                                    Social media
                                                    Widening the margin
                                                    It’s what is being sold, too

     Page 21           Chapter 4               |    Safe handling: As important as taste
                                                    Not fail-safe, but close

     Page 24           Chapter 5               |    Meats: Still the top toppings
                                                    Be specific
                                                    Cost controls

     Page 31           Chapter 6               |    Vegetables and fruits: A healthy alternative
                                                    Ship it or shape it?
                                                    Heat-seeking customers
                                                    Moisture mess

     Page 36           Chapter 7               |    Seafood: Gaining popularity
                                                    For the shell of it
                                                    Handle with care

     Page 40           Chapter 8               |    Healthful pizza: New dough and toppings
                                                    Piling on the veggies
                                                    Base case
                                                    Profitable positioning

     Page 44           Chapter 9               |    Multitasking: Salads, appetizers and entrées
                                                    Finding the marketing benefit
                                                    Looks matter

     Page 49           Chapter 10              |    Organic and sustainable: The new buzzwords
                                                    Frequent deliveries a key



© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                   2
About the sponsors

                                                                Burke Corporation manufactures and markets fully cooked meat
                                                                products that can be used as ingredients in pizza, entrées and appetiz-
                                                                ers prepared by restaurants, foodservice establishments and manu-
                                                                facturers of prepared foods. Product lines range from traditional pizza
                                                                toppings such as pepperoni and Italian sausage to other popular fully
                                                                cooked meats, including beef crumbles, meatballs, Mexican fillings and
                                                                breakfast meats.


                                                                PizzaMarketplace.com is the world’s first and only website devoted
                                                                to publishing fresh, original news and in-depth articles centered on the
                                                                pizza industry. Launched in November 2001, the website has quickly
                                                                become a leader in electronic publishing for the foodservice industry. Its
                                                                content, updated every business day, is free to site visitors and read by
                                                                industry professionals worldwide.




                                                                Published by NetWorld Alliance LLC.
                                                                © 2011 NetWorld Alliance
                                                                Written by Steve Coomes, contributor, PizzaMarketplace.com.
                                                                Updated by Richard Slawsky, contributing editor, PizzaMarketplace.com.
                                                                Dick Good, CEO
                                                                Tom Harper, president
                                                                Andrew Davis, executive vice president
                                                                Joseph Grove, vice president and executive editor




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                                        3
Introduction                                   Toppings make the bottom line




     W
                 elcome to the latest edition of                    This guide is a tool for the business        By Steve Coomes
                 “Profiting with Pizza Toppings.”                   side of pizza. Chapter 2 provides            Contributing writer ,
                                                                                                                 PizzaMarketplace.com
                 At PizzaMarketplace.com,                           simple, mathematical instructions on
     we constantly strive to provide readers                        standardizing toppings amounts for           Updated by Richard Slawsky
     with the most accurate and up-to-date                          every size of pizza, while Chapter 4         Contributing editor,
     information; therefore, we revisit our                         covers safe food handling. Chapter           PizzaMarketplace.com
     special publications annually to make                          5 outlines USDA specifications
     sure they continue to provide the highest                      for different meats and their
     possible level of value.                                       composition, while Chapter 10 provides
                                                                    tips and techniques for incorporating
     In this guide, there are several updates and                   organic and sustainable products into a
     a host of new information.                                     pizzeria menu.

     To make a good pizza, it’s necessary to                        Yes, toppings exist to add taste, but that
     have dough, sauce and cheese. But to                           taste can’t be taken to the bank unless
     make a pizzeria a success, great toppings                      an operator knows how to use and sell
     are needed. Unlike the past, when                              toppings effectively.
     pepperoni, sausage, mushroom and green
     peppers were the only choices, today’s                         Bottom line: This guide is an information
     toppings reflect the cultural diversity that                   tool for operators. It tracks today’s
     characterizes the United States. These                         toppings trends and examines their history.
     days, pizzas are regularly topped with                         It details the ingredients of authentic
     everything from Latin-American chorizo                         Italian sausage and looks at whether fully
     sausage to Asian-influenced teriyaki                           cooked or raw toppings are best for an
     chicken.                                                       operation. In essence, it provides the same
                                                                    things toppings provide to customers:
     Franchising grew the pizza industry                            options, which lead to decisions and
     and delivery made it unique. Over                              dollars.
     the years, pizza has evolved into the
     ultimate customizable food, and today’s                        PizzaMarketplace.com would like to thank
     pizzeria can transform dough, sauce,                           Burke Corp., a fully cooked toppings
     cheese and a dozen or so topping choices                       manufacturer in Nevada, Iowa, for
     into innumerable dining options, with                          sponsoring this guide. The company’s
     something on the menu to please nearly                         generosity brings this guide to you at no
     any palate.                                                    cost.

     While most customers still cling to the
     tried-and-true choices of old, operators are                      Unlike the past, when pepperoni, sausage,
     demonstrating that when offered variety,                        mushroom and green peppers were the only
     customers will try something new. Unique                        choices, today’s toppings reflect the cultural
     toppings generate a buzz in customers’                         diversity that characterizes the United States.
     mouths and in their conversations. In
     other words, give them something tasty,
     and they’ll talk about it.


© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                                        4
Chapter 1                             Trends: Focusing on the numbers




     R                                                                            According to the National Restaurant
            estaurants, like almost every other
            type of business in the United                             Association’s Expectations Index, 42 percent of
            States, have struggled in the face of                   restaurant operators expect to see higher sales in
     economic uncertainty over the past several
     years. Cash-strapped consumers have cut
                                                                    the first six months of 2011, while only 14 percent
     back on dining out, and many of those                           expect to see sales volumes decline compared to
     who continue to patronize restaurants are                                                the same period in 2010.
     trading down to lower-priced alternatives.

     The worst, however, could be behind us.                        dipped slightly in the 2010 third quarter,
                                                                    but the company is projecting North
     Restaurant operators began seeing                              American same-store sales to increase
     increases in same-store sales and                              from 1.5 percent to 2.5 percent and
     customer traffic counts in the latter                          international same-store sales to increase
     half of 2010. The National Restaurant                          as much as 30 percent in 2011.
     Association’s Restaurant Performance
     Index, a monthly composite index that                          And it’s not just the big three pizza chains
     tracks the health of and outlook for the                       that are seeing improvements. Even
     U.S. restaurant industry, hit a three-year                     medium-sized chains report an increase
     high in November 2010. Fifty-one percent                       in revenue, with Pizza Inn reporting sales
     of restaurants reported an increase in                         increases of 20 percent in company-owned
     same-store sales, and 41 percent reported                      restaurants.
     increased traffic (up from 38 percent the
     previous month).                                               Still, there are some challenges ahead. It’s
                                                                    a likely bet that menu labeling laws will
     And the outlook continues to improve.                          eventually be enacted around the country.
     According to the National Restaurant                           With literally dozens of variations possible
     Association’s Expectations Index, 42                           for even the simplest of pizzeria menus, no
     percent of restaurant operators expect to                      one is completely sure how menu labeling
     see higher sales in the first six months of                    will affect the industry.
     2011, while only 14 percent expect to see
     sales volumes decline compared to the                          Following are some of the top trends
     same period in 2010.                                           likely to affect pizzeria operators as a new
                                                                    decade opens.
     By many estimates, pizzeria operators
     are especially poised to take advantage                        Fluctuating commodity costs: After
     of improvements to the economic                                dropping to near-record lows in 2010,
     environment. At Domino’s, same-store                           cheese prices rebounded in the fall of 2010
     sales increased 11.7 percent in the third                      before dropping at the end of the year. Still,
     quarter of 2010, compared with flat                            even at their highest levels, cheese prices
     same-store sales for the same period in                        were nowhere near the levels they reached
     2009. Pizza Hut saw its U.S. same-store                        in 2008. As of the beginning of 2011,
     sales increase 8 percent in the 2010 third                     cheese prices on the Chicago Mercantile
     quarter. Papa John’s same-store sales                          Exchange hovered around $1.47 per


© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                    5
CHAPTER 1              Trends: Focusing on the numbers



     pound, off from a high of $1.75 per pound
     in October 2010. The U.S. Department of
     Agriculture is projecting prices in the high
     $1.50 range for the rest of 2011.

     And flour prices are likely to rise in 2011
     as well, thanks to rising demand and
     diminished harvests. A drought ruined
     wheat fields in Russia, while excessive rain
     hurt harvests in Canada. Still, wheat prices
     are about one-third of what they were in
     2008.

     Lower corn harvests are likely to boost
     expenses for meat companies as livestock
     feed prices rise. That in turn will affect the
     price of meat toppings.

     According to USDA data, meat costs as
     much as 12 percent more than last year.                        Apps on smartphones are becoming an integral part
                                                                    of pizza sales.
     Beef tenderloin has risen in cost by $2 per
     pound in recent months, while pork has
     gone up approximately $1 per pound.
                                                                    Hyperlocal coupons also are playing a role
     The cost of fuel is likely to be the top                       in the online world. Sites such as Groupon
     commodity story of 2011. Oil prices                            and Living Social offer users the ability
     approached $100 a barrel near the end                          to purchase items at a discounted price,
     of 2010, and some experts are predicting                       encouraging visits to restaurants who offer
     gasoline prices to top $4 a gallon in the                      the sales.
     upcoming year.
                                                                    New technologies. “The app” is one of
     Importance of connecting online. Social                        the latest phrases to become part of the
     networking applications such as Facebook                       American vocabulary, and there are few
     and Twitter continue to play an important                      people who don’t know that apps are an
     role in the restaurant industry. With the                      essential element of the iPhone. Although
     increasing prevalence of smartphones                           the Apple product continues to dominate
     and their accompanying applications,                           the mobile phone market, there are plenty
     restaurants are likely to become so                            of up-and-coming smartphone contenders.
     interconnected to location-based                               Ordering apps, restaurant locator services
     networking that any restaurant could                           and mobile coupons are all likely to
     become a success — or a failure — merely                       become another weapon in the pizzeria
     by connecting with the right platform.                         operator’s arsenal.




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                       6
CHAPTER 1                Trends: Focusing on the numbers



     The Internet also has become a prime                            the top menu trends for next year will be
     ordering channel for pizzeria customers.                        locally sourced meats and seafood, locally
     Domino’s surpassed $1 billion in online                         grown produce, sustainability as a culinary
     sales in February 2010, while Pizza Hut                         theme, hyperlocal items and children’s
     topped $2 billion in online sales a few                         nutrition as a culinary theme.
     months later. Papa John’s hit the $2 billion
     milestone in May 2010.                                          Diet-specific recipes. Of particular
                                                                     concern to pizzeria operators is the
     Keeping it close to home. Healthy, local                        increasing demand for gluten-free crusts.
     and sustainable continue to be hot topics                       One out of every 100 Americans suffers
     for restaurant operators.                                       from celiac disease and gluten intolerance,
                                                                     and their dining choices are likely to affect
     According to the National Restaurant                            where the rest of their family goes to eat.
     Association’s “What’s Hot in 2011” survey,                      Failing to incorporate gluten-free offerings




        TACO PIZZA

        INGREDIENTS                         12" PIZZA          14" - 16" PIZZA      PROCEDURE
        Refried beans                     1/4 cup (2 oz.)       1/3 cup (3 oz.)     Mix refried beans taco sauce and
                                             (packed)              (packed)         pizza sauce together in small bowl.

        Taco sauce, mild, bottled         2/3 cup (5 oz.)        1 cup (8 oz.)

        Pizza sauce, canned               2/3 cup (5 oz.)        1 cup (8 oz.)      Place crust on pizza pan and top
        or restaurant’s recipe                                                      with pizza sauce, spreading evenly
                                                                                    over pizza surface.

        Pizza crust                       1 each (12 oz.)       1 each (1 lb.)

        Tezzata Beef Mexican               2 cups (8 oz.)      3 cups (12 oz.)      Spread meat and mozzarella cheese
        Meat (3395)                                                                 evenly over crust. Place in preheated
                                                                                    pizza oven at 425˚ degrees. Bake 17-
        Mozzarella cheese,               1 1/5 cups (6 oz.) 2 1/4 cups (9 oz.)      20 minutes or until pizza is golden
                                                                                    on the edges and crisp underneath.
                                                                                    Let pizza cool 2-3 minutes. Cut into
        Tomatoes, diced                    1 cup (5 oz.)      1 1/2 cups (8 oz.)    slices, then sprinkle with lettuce,
                                                                                    tomatoes, olives and cheddar cheese
        Lettuce, chopped                 2 cups (2 1/2 oz.)     3 cups (4 oz.)      in layers to create a taco appearance.

        Black olives, sliced              1/4 cup (1 oz.)     1/3 cup (1 1/2 oz.)   To prevent sogginess, add chips
                                                                                    immediately before eating. Garnish
        Tortilla chips                                                              with more tomatoes and olives as
                                                                                    desired.

        CHEF’S NOTE: Quantities and cooking times may differ from above, depending on variations in ingredients
        and ovens. For spicier pizza, use medium or hot taco sauce.
        Recipe courtesy of Burke Corp.




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                            7
CHAPTER 1              Trends: Focusing on the numbers



     could have a significant impact on an
     operator’s business.

     Diverse populations. According to the
     Pew Research Center, the population of
     the United States is projected to rise to 438
     million in 2050, from 310 million today.
     More than 80 percent of the increase will
     be due to immigrants arriving from 2005
     to 2050 and their U.S.-born descendants.

     The Latino population will make up the
     bulk of that population increase. Hispanics
     are projected to make up 29 percent of the
     U.S. population in 2050, compared with
     just 14 percent in 2005.

     If anyone doubts the potential of the
     Latino market, they need look no further
     than Pizza Patrón, which markets itself
     as the “premier Latino pizza brand,”
     building stores in primarily Spanish-
     speaking neighborhoods. The Dallas-
     based company, which operates 100 stores
     around the country, has recorded several
     years of double-digit same-store sales
     increases.                                                     proved to be so popular it has become a
                                                                    permanent fixture at the chain.
     “Our entire brand is strategically
     designed to fill a huge void we saw in the                     In what was perhaps a nod to the
     marketplace,” said Andrew Gamm, director                       increasing diversity in the United States,
     of brand development for Pizza Patrón.                         Pizza Patrón announced plans to begin
     “Obviously, there is no shortage of pizza                      targeting English-speaking customers in
     outlets in the United States, but no one                       addition to its Spanish-speaking base.
     was specifically geared to serve the Latino-                   According to a story in the Wall Street
     Hispano customer. That’s our niche.”                           Journal, the company noticed that a
                                                                    growing number of younger Hispanics
     The company garnered widespread                                were bilingual and bicultural.
     attention, along with a few death threats,
     in 2007 when officials announced                               Beyond the simple influence of population
     restaurants would accept pesos along with                      changes, demographic diversity is
     U.S. currency as payment for pizzas. The                       increasing interest in ethnic flavor profiles
     Pizza por Pesos program, as it was known,                      among mainstream consumers as well.



© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                   8
CHAPTER 1                 Trends: Focusing on the numbers




                            Innovating to differentiate: Staying one step ahead of trends

        By Liz Hertz, marketing director, Burke Corp.                  2. Accessibility
        Attempting to stay one step ahead of consumer                  Making restaurant dining more convenient to use
        trends and a changing industry, operators
        are using innovation to create a point of                      Identified trends:
        differentiation. But for established pizzerias, do
        they really have an opportunity to innovate and
                                                                       ¾ Opening earlier, closing later or expanding to
        differentiate?
                                                                           24-hour service
        Four trends provide a perfect starting point for               ¾ Ordering via the Internet, text messages and
        pizzerias seeking to set themselves apart from the                 apps for smartphones
        competition.
                                                                       ¾ Multiple format concepts, partnering
        1. Flexibility                                                     traditional casual dining operations with fast-
                                                                           casual restaurants
        Offering new dining options to meet ever-
        expanding consumer demand for flexibility and                  Pizzerias and accessibility:
        choice.
                                                                       To increase accessibility, operators should first
        Identified trends:                                             evaluate their customer base to determine their
                                                                       needs. Successful expansion of store hours into
        ¾ Portion sizes                                                the breakfast or late-night dayparts requires the
                                                                       ability to bring in traffic at these new times.
        ¾ Customization
                                                                       3. Individuality
        ¾ Dayparts
                                                                       Promoting signature or unique dining
        ¾ Classic menu items alongside upgraded items                  experiences and products
        ¾ Side-by-side better-for-you and indulgent
              items                                                    Identified trends:

        Pizzerias and flexibility:                                     ¾ Specialty pizzas: Chicago-style,
                                                                           nontraditional, natural/organic or flavored
        The opportunity for flexibility on pizza menus                     crusts
        goes beyond size and topping options. Innovative
        pizzerias are testing even more options on their               ¾ Gourmet burgers: Specialty toppings and
        menus — breakfast, premium and better-for-                         unique proteins, such as buffalo
        you pizzas. Flexibility may also mean enhancing                ¾ Local foods and beverages: Farmers’ market
        the non-pizza portion of the menu with entrée                      produce
        salads, soups, sandwiches and calzones.




© 2011 NetWorld Alliance LLC      |   Sponsored by Burke Corporation                                                         9
CHAPTER 1              Trends: Focusing on the numbers




        Pizzerias and individuality:                                ¾ Meeting religious dietary requirements,
                                                                       such as halal (Islamic) and kosher (Jewish)
        Pizzerias have a long history of signature
        pizzas that create a point of differentiation.              ¾ Featuring menu items based on hallmark
        Limited-time offer specialty items are a great                 local cuisine
        way to test new signature pizzas and other                  ¾ Creating a “third place,” away from
        menu items that create individuality for the                   home and work, with a warm, inviting
        brand.                                                         environment

        4. Hospitality                                              Pizzerias and hospitality:

        Taking care of patrons in a way that addresses              While hospitality comes naturally to the
        very specific needs or delivers a “wow”                     foodservice industry, sometimes it needs
        experience                                                  fine-tuning. Operators that are in touch with
                                                                    their customer base will see opportunities to
        Identified trends:                                          better meet the needs of those customers —
                                                                    whether it be halal or heart-healthy or a home-
        ¾ Meeting special dietary needs, such as                    like atmosphere. Pizzerias and pizza are the
             food allergies, weight loss, heart healthy,            perfect place and product to implement these
             diabetic and low-sodium guidelines                     innovations.




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                     10
Chapter 2                             Cost and use analysis: Toppings profits




     C                                                                    “If you’re going to replicate something
             hoosing the right topping isn’t as
             simple as selecting the one the                           hundreds of times a week, you need a tool
             operator thinks tastes best. The                       to do that. The two eyes God gave you aren’t
     consumer must like it, and it must fit a
     predetermined cost parameter that meets
                                                                         accurate enough, unless they’re bionic.”
     profit-margin goals.                                                                         — Dave Ostrander, pizza restaurant consultant

     According to Dave Ostrander, a former
     operator turned consultant, four tipping
     points influence an operator’s toppings                        Weighty matters
     choice: product quality, ease of use, market
                                                                    Years ago Ostrander learned to build
     demands and price point.
                                                                    consistent pizzas with an electronic scale
                                                                    and a 14-inch corrugated pizza circle (the
     Just as important in toppings selection is                     size of his most popular pizza). Using a
     portion control. Figuring out how much                         marker, he drew a line on the circle to
     is needed on each pizza — as well as                           represent the pizza crust edge, where no
     getting the staff to put the same amount                       sauce or toppings should fall.
     on every time — is a must in establishing
     consistency in the finished product and in
                                                                    He placed the circle on a scale, zeroed it
     food cost.
                                                                    (typically done by hitting the “tare” button)
                                                                    and applied the desired amount of sauce,
     John Gani, director of operations for                          which, in the case of Big Dave’s, was six
     Seagle Pizza Inc., a 21-store Domino’s                         ounces for a 14-inch pizza.
     Pizza franchisee based in Bowling Green,
     Ky., said his cooks train with a scale to
                                                                    He then took another corrugated circle,
     “develop a good eye for what we use” but
                                                                    drew the same crust line and weighed out
     then assemble pizzas without it during
     business hours. “We don’t pre-portion,
     either,” Gani said, regarding pepperoni and
     sausage use.

     Ostrander believes operators need to go
     further, however, to ensure consistency. He
     stresses the use of measuring tools (such
     as an electronic scale, ladles, spoodles and
     cups) and a calculator.

     “If you’re going to replicate something
     hundreds of times a week, you need a tool
     to do that,” said Ostrander. “The two eyes
     God gave you aren’t accurate enough,
     unless they’re bionic.”                                        Figuring out how much is needed on each pizza — plus getting the
                                                                    staff to put the same amount on every time — is a must in establishing
                                                                    consistency in the finished product and in food cost.



© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                                                 11
CHAPTER 2              Cost and use analysis: Toppings profits




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation   12
CHAPTER 2              Cost and use analysis: Toppings profits




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation   13
CHAPTER 2              Cost and use analysis: Toppings profits



     the desired amount of cheese (10 ounces),                      Knowing that allowed Ostrander to adapt
     brushed the cheese off, and placed on the                      his portion controls easily to whatever size
     desired number of pepperoni slices (25 to                      pie was ordered.
     30, which weighed two ounces), sausage
     (four ounces), bell peppers (two ounces)                       “Now I can accurately say that if I’m using
     and so forth.                                                  six ounces of sauce on a 14, then I’ll need
                                                                    three ounces on a 10. If I’m using 10
     Once the weights were recorded,                                ounces of cheese on a 14, I’ll use five on a
     Ostrander devised ways to pre-portion all                      10. Two ounces of pepperoni on a 14, one
     toppings quickly. A level ice-cream scoop                      ounce on a 10. It works out perfectly.”
     of sausage, for example, portioned out four
     ounces, which he then pressed into patties                     For his least-ordered pies, 12-inchers, his
     placed between sheets of waxed paper.                          cooks eyeballed a 75-percent-share of the
     Pepperoni slices were weighed and placed                       toppings needed for 14s. For example,
     in waxed paper, and cheese was weighed                         since the sausage patties he prepped for
     and placed in plastic cups. Two scoops                         14-inch pizzas weighed four ounces, the
     from a two-ounce liquid-measure spoodle                        amount needed for a 12-inch pie was
     yielded two ounces of peppers and so on.                       three-fourths of that.

     But the real key to his portion-control                        “Visualize that sausage patty I talked about:
     system, Ostrander said, came from his                          I used a whole one for a 14-inch, a half for
     grade-school math lessons on finding the                       a 10-inch, and 3/4 for a 12-inch,” he said.
     area of a circle. By applying the formula
     pi (or π, which represents 3.14) times the                     Leftover pieces were used on other pizzas.
     radius squared, Ostrander figured out the
     area of his 14-inch pizza, and saw how                         In a pinch
     to convert toppings portions easily and                        While there are still some operators willing
     quickly for every size of pizza he sold. (See                  to gamble on raw pizza toppings, Chuck
     tables on pages 12 and 13 for multiple                         Thorp, CEO of DoubleDave’s Pizzaworks
     examples.)                                                     in Austin, Texas, said the need for speed
                                                                    weighed more heavily in that company’s
     “Pizza is made by the square inch, but sold                    selection of a fully cooked sausage and
     by the diameter,” he said. “So use pi times                    other toppings.
     the radius squared (πr2), to get the area of
     a 14-inch pizza (3.14 x 7 x 7 = 154 square
     inches).

     “Then if you drop down to a 10-inch (3.14
     x 5 x 5 = 78.5 square inches), you see you’re
     at almost exactly half the area of a 14-inch
     pizza. If you do the same for a 12-inch
     pizza (3.14 x 6 x 6 = 113 square inches),
     you’re 25 percent smaller than a 14 inch,                      Performance in the oven is the real test for
                                                                    all meat toppings. Customers expect meats
     and 25 percent larger than a 10 inch.”                         to look better coming out of the oven than
                                                                    when they went in.

© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                   14
CHAPTER 2              Cost and use analysis: Toppings profits



     “It’s just simpler to use, and I think it’s the                offers a number of resources, including
     best-tasting sausage out there,” said Thorp.                   an online calculator for analyzing the true
                                                                    cost of using raw meat (www.BurkeCorp.
     The price also met DoubleDave’s food cost                      com/TrueCostofRaw).
     parameters, making it “a pretty logical
     choice for us,” he said.                                       To manage the cost of pepperoni, it’s
                                                                    critical for operators to be able to know
     Liz Hertz, marketing director at                               a true piece count along with the weight
     Nevada, Iowa-based Burke Corp., said                           of the product package in order to
     new technology has allowed Burke to                            accurately calculate costs. A true piece
     offer Hand-Pinched-Style toppings, a                           count pepperoni can be a valuable tool for
     trademarked product line that allows                           portion control.
     operators to combine the labor-friendly
     aspect of fully cooked toppings with the                       No cost analysis is complete without
     appearance and texture of raw sausage that                     looking at quality. Slaughter said
     was pinched directly onto the pizza.                           performance in the oven is the real test for
                                                                    all meat toppings. Customers expect meats
     Julian Angelone, owner of 16-store Ronzio                      to look better coming out of the oven than
     Pizza, agreed. Fully cooked meats simplify                     when they went in.
     “the whole operation. I don’t want the
     potential problems you can run into with                       “It can’t be greasy or charred when it
     grease in the exhaust hood. If you don’t                       comes out the other end of the oven; it
     have to, why bother?” he asked.                                should be nicely browned,” he said.

     Mark Slaughter, foodservice director of                        And properly shaped, in the case of
     sales for Sugardale Foods in Massillon,                        pepperoni, said Angelone.
     Ohio, said make line “handle-ability” of
     fully cooked toppings is an added labor                        “If we have cupping, that means we have
     savings over using raw product.                                a problem with the pepperoni, because
                                                                    we don’t want that,” he said. “We do put
     “You’ve got to have a product that’s easy                      pepperoni above the cheese to get that
     to work with on a Friday or Saturday                           browning we like, though. It gives it a good
     night when you’re doing a large volume of                      flavor.”
     business,” said Slaughter. “With our bacon,
     you don’t have to separate the pieces; they                    But for others, a cupping pepperoni is just
     can be dealt on top of the pizza easily.”                      the look that the pizzeria wants to achieve.

     While some believe that fully cooked                           The bottom line is that operators now have
     toppings are more expensive, the operator                      the choices available to find the products
     must take into consideration shrinkage and                     that are the right blend of aesthetic
     labor costs to analyze the true cost of using                  characteristics, convenience and price to
     raw products. The Burke Corp. website                          fit their needs.




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                  15
Chapter 3                             Marketing: As important as what is being sold




     I                                                              In the span of a brief phone call, good order-takers
         n a phone-order-driven business
         like pizza, operators have frequent                         can grab a buck or two extra from customers. And
         opportunities to drive incremental                           over the course of days, weeks and months, those
     sales or add-ons, and pizza toppings are a
     great example of these.
                                                                    incremental sales can add up to significant profits.

     In the span of a brief phone call, good
     order-takers can grab a buck or two extra
     from customers. And over the course of                         need to be both quick and courteous when
     days, weeks and months, those incremental                      upselling, Karington said.
     sales can add up to significant profits.
                                                                    “You’ve got to work hard to find that
     Kamron Karington, a Las Vegas-based                            balance between upselling them at every
     marketing consultant, knows that                               opportunity and not driving them crazy,”
     suggestive selling works well when it’s done                   he said. “And let’s face it, you’ve probably
     right. After several years of operating two                    got other customers wanting to order,
     pizzerias and later selling them, Karington                    and you don’t want the phones tied up
     compiled his best pizzeria marketing                           any longer than they have to be. So pick
     tips in “The Black Book: Your Complete                         a limited number of things you want to
     Guide to Staggering Profits in Your Pizza                      upsell, stick with those for a time and then
     Business.” The key to upselling, he said, is                   try some others.”
     asking persuasive questions.
                                                                    Online ordering also increases the ability
     “On the phone, you don’t just say, ‘Would                      to upsell. Unlike over-the-phone or face-
     you like extra cheese on that?’ You say                        to-face encounters, a website will never
     instead, ‘Extra cheese on that?’” said                         forget to upsell. Also, because it’s not
     Karington, who also consults with large                        a personal interaction, people feel less
     corporations outside the foodservice                           pressure, and are, conversely, more likely
     industry.                                                      to agree to order more. As mentioned
                                                                    above, however, it’s important to word the
     Suggestive sales pitches also hinge on well-                   upsell offer carefully, to ensure maximum
     placed voice inflections.                                      participation.

     “Say you’ve got a one-topping pizza
     special, and you’ve got them on the                            Social media
     phone; tell them, ‘I can make that a triple
                                                                    With the growing popularity of social
     pepperoni for only $2 more,’” Karington
                                                                    media sites such as Twitter and Facebook,
     said. “That changes the emphasis and is
                                                                    operators now have an additional
     much better than, ‘Would you like extra
                                                                    opportunity to market high-margin items.
     pepperoni?’”
                                                                    Hideaway, a nine-unit chain based in
     But whether those suggestions are made
                                                                    Stillwater, Okla., solicited entries of pizza
     on the phone or face to face, order-takers
                                                                    ideas from the more than 1,600 people



© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                    16
CHAPTER 3              Marketing: As important as what is being sold



     who follow them on Twitter. The winning
     pizza, selected from more than 100 entries,
     was dubbed the “Tweetza.”

     “We have always had a pizza contest with
     our employees where they come up with
     their own pizza, so we thought we’d try it
     on Twitter as an experiment to see how                                Social media offers operators additional
     people would respond,” said Janie Harris,                             marketing opportunities.
     Hideaway Pizza’s marketing director. “The
     winning pizza is going to end up in our
     menu insert where we would normally put                        Widening the margin
     our employee’s winning pizzas, and if it
     holds its own it will make it to our regular                   Toppings equal increased value and thus
     menu.”                                                         offer high-margin potential when sold
                                                                    incrementally and in combinations. Sales
     New Orleans-based Naked Pizza, which                           strategies include encouraging additional
     advertises its Twitter feed on a billboard in                  toppings (i.e., two-, three- or four-topping
     front of the restaurant, has been tracking                     pizzas), giving specialty pizzas prime
     the amount of sales generated by its tweets.                   positioning on the menu and offering
     According to co-founder Jeff Leach, a                          premium-quality toppings at a premium
     Twitter-only promotion the restaurant ran                      price.
     in May 2009 generated about 15 percent of
     the store’s business the day it ran.                           While higher quality and upscale toppings
                                                                    — seafood, game meats and roasted
     The company ran a second Twitter-only                          vegetables, for example — may initially
     promotion later that month and asked                           seem to drive up food costs, they also offer
     customers to reference Twitter when                            great opportunities to increase margins.
     placing their order. To Leach’s amazement,
     the store set an overall one-day sales
     record the day the promotion ran.

     “A whopping 68.6 percent of total dollar
     sales came from customers who said ‘I’m
     calling from Twitter,’” Leach said. “Of the
     26 new customers who had never been
     in the store before, 22 of them were from
     Twitter. All in all, ‘Twitter Friday’ was an
     eye-opener for us.”

                                                                    Multiple-topping specialty pizzas can be highly
                                                                    profitable not only because of their higher price points
                                                                    but also because fewer toppings are required to cover
                                                                    each pie.




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                              17
CHAPTER 3              Marketing: As important as what is being sold



     A $7.99 one-topping special, for example,                      got on the menu or suggest some toppings
     has a decent margin built in. But every                        that go well together,” said Olivier.
     additional topping only builds on that
     margin, since all the other components of                      And, whenever those customized or
     the pizza are paid for in the original $7.99.                  predefined specialty pizzas include
                                                                    premium ingredients, the price should
     Multiple-topping specialty pizzas — most                       reflect the added value. Savvy pizza shop
     of which typically have an attractive name,                    operators quickly learn which toppings
     such as The Supreme or The Works — can                         customers perceive to be worthy of a
     be highly profitable not only because of                       higher cost — while realizing the higher
     their higher price points but also because                     margin they bring as well.
     fewer toppings are required to cover each
     pie. For instance, while it may take four                      Online calculators on the Burke website
     ounces of any single topping to cover                          (www.BurkeCorp.com/Tools) can help the
     a 14-inch pizza, a three-topping pizza                         operator conduct a cost-benefit analysis
     won’t require twelve ounces of toppings to                     of higher quality ingredients, as well as
     appear full. Adding the full amount of all                     assess the profit potential of the addition of
     three — let’s say, sausage, pepperoni and                      “gourmet” or specialty items to the menu.
     mushroom — could overwhelm the crust
     and not bake out fully or in the same time                     The flip side — using basic toppings—
     as the crust and cheese.                                       works just as well to increase margins. For
                                                                    example, if an operator wants to increase
     “I learned to back off about 25 percent                        the coverage of the standard sausage
     of each topping when somebody wanted                           topping without increasing the actual
     three or four on there,” said pizza industry                   portion size, a finer crumbled sausage (or
     consultant Ostrander. “It’s just too much to                   ground beef or diced pepperoni) can be
     put on there all at once.”                                     used. The result is better coverage and
                                                                    improved value perception (i.e., sausage
     Several operators said posting a toppings                      in every bite), without increasing the food
     list separately, either on a menu board or                     cost.
     on table menus, encourages customers to
     search for interesting offerings and then
     customize their pizzas.                                        It’s what is being sold, too
                                                                    David Yudkin has two kinds of pepperoni
     Howard Olivier, owner of Flying Pie
                                                                    on the menu at Hot Lips Pizza in Portland,
     Pizzaria in Boise, Idaho, does just that. But
                                                                    Ore.: a standard manufactured variety and
     he also trains his counter workers to lead
                                                                    his own “house-made pepperoni.”
     customers to combinations of toppings —
     be they premade or a la carte — that are
                                                                    “I’m making 100 pounds of it every
     best for them.
                                                                    other week now,” said Yudkin, who also
                                                                    makes his own prosciutto. “It’s incredibly
     “We first try to get a sense of what they like
                                                                    popular.”
     and then lead them to a pizza we’ve already



© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                    18
CHAPTER 3                 Marketing: As important as what is being sold




                                           The sky’s the limit on limited-time offers

        By Liz Hertz, marketing director, Burke Corp.                  ¾ Start with the ingredients. Guidelines
                                                                          for ingredient selection include:
        There’s nothing limiting about limited-
        time offers (LTOs). They offer operators                          •	 Pair on-trend items with familiar
        an opportunity not only for menu                                      ingredients that are already found
        experimentation and creativity but also for                           on the menu (andouille with more
        increased sales. And yet a successful LTO is                          traditional meat toppings, for
        not as simple as featuring the latest recipe                          example)
        development idea coming from a creative
        chef. When operators do due diligence on                          •	 Choose ingredients that are
        idea development, operational execution and                           traditionally paired together (steak
        marketing support, the sky’s the limit on the                         and potatoes, beef and bacon)
        success of LTOs.
                                                                          •	 Showcase seasonal or regional
                                                                              favorites (locally grown fresh
        Idea development                                                      tomatoes, Texas or Kansas City BBQ)

        ¾ Listen. Regardless of how great the                             •	 Experiment with cheese (regional
              idea sounds, success requires a good                            cheeses or trendy cheeses found on
              fit with the customer base. So always                           other local menus).
              start by listening to the customer, and
              then augment that with information                       Operational execution
              from employees, suppliers and other
              industry resources. One way to find                      ¾ Plan. Whether it’s a single operation or
              interesting combinations that appeal to                     a large multi-unit, take time for adequate
              consumers in the area is to look at menus                   planning and include individuals with
              in other segments, such as fine dining or                   responsibility for all functional areas.
              sandwich shops.                                             R&D, marketing, purchasing, operations,
                                                                          training and finance all play an important
        ¾ Find a fit. The most successful menu                            role in the success of the LTO.
              ideas provide a good fit with the
              restaurant concept. For example, when                    ¾ Train employees. Successful execution
              Stone Hearth Pizza in Sudbury, Mass.,                       of an LTO requires training. Back-of-the-
              a Neapolitan-style pizzeria, added a                        house employees need to know how to
              barbecue chicken pizza, the recipe                          prepare the new menu item, while front-
              featured other ingredients that are                         of-the-house staff must be able to tell the
              regularly used in the restaurant, such                      customer about the new menu offering.
              as white beans, broccoli rapini and
              artichokes.




© 2011 NetWorld Alliance LLC      |   Sponsored by Burke Corporation                                                    19
CHAPTER 3              Marketing: As important as what is being sold



     Not only does his pepperoni “taste like                        has a weekly Gourmet Night, when cooks
     nothing else I’ve had,” it’s made from 100                     experiment with new ideas for a pizza
     percent organically raised pork, something                     buffet. Those that sell well often make it to
     highly eco-conscious Portlanders                               the menu.
     appreciate. Yudkin also is well-known in
     the community for his support of local                         But perhaps his best attention-getter is
     farmers, and those efforts have garnered                       Flying Pie’s annual habañero festival in
     Hot Lips the kiss of endorsement from a                        July, when the ultra-hot red and orange
     dedicated following.                                           peppers are in season and flown in fresh
                                                                    from Mexico. The festival draws people
     “The really big benefit of something (like                     from as far away as 200 miles, Olivier said,
     the house-made pepperoni) is that it                           but in the process, Flying Pie gains repeat
     creates a buzz. People are talking about it,                   customers.
     and that’s great P.R.,” said Yudkin. “It’s also
     fun for me to do it, though it’s very labor                    “It’s interesting to see the (long-term)
     intensive.”                                                    impact of something as simple as a
                                                                    pepper topping,” he said. “It shows that
     While Olivier said customers still love                        different things, now and then, get people’s
     meat toppings more than anything, he said                      attention. It keeps things fresh.”
     they also like occasional variety. Flying Pie




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                   20
Chapter 4                             Safe handling: As important as taste




     W
                 hile the proliferation of fully
                 cooked topping varieties and                                     Fully cooked pizza sausage
                 their ease of use made them
     attractive choices two decades ago, food                         Industry                  Industry          Typical Burke
     safety concerns — especially in the wake of                      parameter                 standard          count
     many raw-meat-related E. coli poisonings
     — fuel their popularity today.
                                                                      Aerobic plate count       <20,000/gm        <100/gm
     “You can do all the (temperature                                 Coliforms                 <100/gm           <10/gm
     maintenance) of raw products just right                          Generic E. coli           <10/gm            <10/gm
     and still face cross-contamination,” said                        Salmonella                Negative          Negative
     Casey Frye, vice president of research and                       Listeria                  Negative          Negative
     development at Burke Corp. “You’ve still
     got people topping pizzas, taking money
                                                                      Raw pizza sausage
     and touching everything; spreading those
     pathogens is just that easy.”
                                                                      Parameter                  Typical result
     Seagle Pizza’s Gani said his company
                                                                      Aerobic plate count        10,000 to 1,000,000 /gm
     abandoned raw meat toppings years ago.
                                                                      Coliforms                  100 to 5,000 /gm
                                                                      Generic E. coli            100 to 5,000 /gm
     “Our founder, Tom Monaghan, used raw
                                                                      Salmonella                 May be positive (up to 33
     sausage when he started, but the company
                                                                                                 percent in pork, up to 10
     stopped it for safety issues,” he said. “It’s
                                                                                                 percent in beef )
     just not worth the risk to us.”
                                                                      Listeria                   May be positive (about 1 to
                                                                                                 5 percent)
     Not fail-safe, but close
     While no topping or sanitation system
     is foolproof, combining the best safety                        president of technical services and quality
     information with the safest products                           assurance, said even pizza cooks who use
     available, Frye said, dramatically reduces                     fully cooked toppings must be mindful of
     the risk of food poisoning.                                    where they put their hands at all times.

     He supplied the table included in this guide                   “You still have to be concerned about
     to illustrate the difference in microbial                      where those hands were before they
     counts between raw pizza sausage and fully                     handled the product,” he said. “But if that
     cooked pizza sausage. As striking as those                     product is fully cooked, at least it should
     differences are, John Olson, Burke’s vice                      have a low microbe count.”




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                                 21
CHAPTER 4 Safe handling: As important as taste




                                       Advantages of fully cooked meats

        There are many advantages of using fully                    3. Convenience
        cooked meat toppings and fillings. Here
        are the top four:                                           Using fully cooked meat toppings and
                                                                    fillings is much more convenient than
                                                                    using uncooked meat products. Right
        1. Food safety                                              after cooking, Burke fully cooked meat
                                                                    toppings and fillings are individually
        Stories of contamination problems and                       quick frozen, locking in freshness.
        food-borne illnesses due to uncooked                        Consequently, the meat nuggets and
        or undercooked meats, or cross-                             crumbles can be kept frozen until
        contamination of raw meat to fully                          needed and are pourable in the frozen
        prepared foods, appear on television                        state. In fact, they can be placed on
        and in print news almost weekly. In                         the pizza while still in the frozen state.
        some instances, the severity of illnesses                   However, frozen raw meats must be
        led to death. Raw meat contains high                        thawed before using, creating purge loss
        amounts of bacteria, but proper cooking                     (moisture runoff ), reduced freshness,
        destroys the bacteria that cause food-                      risk of bacterial growth and cross-
        borne illness and food spoilage. Using                      contamination, and reduced “in-process”
        fully cooked meats reduces the risk                         inventory. And with the convenience of
        of introducing microbial dangers and                        fully cooked meats, pies are assembled
        cross-contamination problems into the                       more quickly, resulting in quicker
        operation.                                                  throughput and faster table turns.

        2. Product stability                                        4. No waste
        Fully cooked meats have a longer shelf                      With fully cooked meats, the operator
        life than raw meats due to the slower                       uses just what is needed; the rest remains
        oxidation rate occurring in cooked meats.                   in the freezer for another day. An
        In addition, while raw sausage products                     additional benefit is the lack of waste or
        are often frozen to increase shelf life, the                grease. And there is no excessive grease
        product stability and flavor deteriorates                   on top of the pizza or make table.
        since raw sausage takes much longer to
        freeze than fully cooked toppings.                          Courtesy of Burke Corp.




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                22
CHAPTER 4 Safe handling: As important as taste




                                       Frightening food-borne pathogens

        The U.S. Public Health Service has                          Salmonella: Most common cause of
        identified several microorganisms                           food-borne deaths. Responsible for
        as being the biggest culprits in food-                      millions of cases of food-borne illness
        borne illness. Here’s a short list of what                  annually. Sources: raw and undercooked
        could result from poorly handled pizza                      eggs, undercooked poultry and meat,
        toppings.                                                   dairy products, seafood, fruits and
                                                                    vegetables.
        Campylobacter: Most common bacterial
        cause of diarrhea in the United States.                     Staphylococcus aureus: This bacterium
        Sources: raw and undercooked meat and                       produces a toxin that causes vomiting
        poultry, raw milk and untreated water.                      shortly after ingestion. Sources: cooked
                                                                    foods high in protein, such as meats, as
        E. coli 0157: A bacterium that can                          well as salads, bakery products and dairy
        produce a deadly toxin that causes                          products.
        approximately 73,000 cases of food-borne
        illness each year in the United States.                     Shigella: Causes an estimated 300,000
        Sources: meat, especially undercooked or                    cases of diarrhea-related illnesses.
        raw hamburger; produce and raw milk.                        Sources: salads (potato, tuna, shrimp,
                                                                    macaroni and chicken), raw vegetables,
        Listeria monocytogenes: Causes                              milk and dairy products and poultry,
        listeriosis, a serious disease for pregnant                 as well as poor hygiene, which passes
        women, newborns and adults with                             shigella from person to person.
        weakened immune systems. Sources: soil
        and water. Found in dairy products, raw                     Vibrio vulnificus: Causes gastroenteritis
        and undercooked meat, poultry, seafood                      or a syndrome known as primary
        and produce.                                                septicemia. People with liver diseases are
                                                                    especially at high risk. Sources: raw or
                                                                    undercooked seafood.




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                23
Chapter 5                             Meats: Still the top toppings




     W
                    hen operators are asked what                    somewhere to think, “I’ll bet this (fill in the
                    toppings sell the best, meat                    blank) would taste good on a pie.”
                    toppings are it.
                                                                    In the decades since, pork sausage, ground
     When PizzaMarketplace.com asked                                beef and pepperoni have become the
     pizzeria operators which topping was the                       standards for pizza toppings. Beyond
     most popular among their customers, the                        the also-popular mushroom, demand for
     answer was pepperoni. According to the                         nearly all other toppings is much smaller.
     2010 Pizza State of the Industry report,
     almost 200 pizzeria executives surveyed                        “Pepperoni, sausage and mushrooms,”
     for the study ranked pepperoni as their                        wrote Steve Wollmershauser, owner
     most popular topping.                                          of Antonio’s Pizza in San Antonio, in
                                                                    an e-mail asking for the most popular
     Though the birthplace of pizza is credited                     toppings at his restaurant. But that doesn’t
     to Italy, according to Evelyne Slomon,                         mean he’s not serving more adventurous
     meat toppings are America’s contribution.                      meat toppings. Along with Antonio’s Taco
     Slomon’s doctoral thesis focused on the                        Pizza (taco meat is seasoned heavily with
     history of pizza and eventually became the
     seminal work The Pizza Book.

     “You look at wherever pizza is, and what’s
     on it is what the people there eat most,”
     said Slomon. “Italians aren’t the meat-
     eaters we are here in the U.S., so you see
     pretty simple toppings there: basil, good
     cheese, some seafood and occasionally a
     little meat.”

     Slomon said she hasn’t been able to
     pinpoint when pepperoni first appeared
     on pizza, but she believes it was sometime
     between 1930 and 1950. During that time,
     pizza’s popularity began a westward crawl
     from East Coast cities heavily populated
     with Italian immigrants to Midwestern
     cities where it had never been served
     before. Near those cities were vast
     herds of livestock, and in the cities were
     slaughterhouses and food production
     plants churning out large quantities of
     meat.
                                                                    Pork sausage, ground beef and pepperoni are the standards for
     As far as anyone can tell, such abundance                      pizza toppings. Demand for nearly all other toppings is much
     eventually inspired a pizza maker                              smaller.



© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                                   24
CHAPTER 5              Meats: Still the top toppings



     cumin and chili powder), he offers gyro                        While sausage has reigned as the most
     (pronounced “eeyro”), a Greek favorite                         favored pork topping, Sugardale Foods’
     made from heavily seasoned minced lamb                         Slaughter said bacon has become the
     that’s roasted on a spit and sliced off in                     fastest-growing meat topping category in
     strips.                                                        the past 10 years. The company produces
                                                                    fully cooked toppings, such as diced bacon.
     Over the past decade, chicken toppings
     have taken off as well. At DoubleDave’s                        “We cut it so it looks like somebody fried
     Pizzaworks in Austin, Texas, barbecue                          it up in the back room and chopped it up
     chicken pizza is a strong seller, and garlic                   with a knife; it’s got a natural look to it, not
     chicken strips sell well on pies at Shotgun                    a cookie-cutter look,” he said.
     Dan’s in Sherwood, Ark. Many customers
     are drawn to chicken as a perceived                            Pizza toppings have taken an ethnic turn in
     “healthier” topping.                                           recent years as well. Hispanic-influenced
                                                                    sausages such as chorizo have become
     Chicken is currently the third most                            popular pizza toppings, according to the
     popular pizza topping, according to the                        Pizza State of the Industry study, as have
     2010 Pizza State of the Industry report, up                    Italian-inspired meats such as salami and
     from fifth place in the 2007 study.                            prosciutto.

     But as the general manager of the three-
     store Shotgun Dan’s points out, winged                         Be specific
     toppings will never fly like those made of
                                                                    Choice and customization of fully
     beef and pork.
                                                                    cooked meat toppings has changed the
                                                                    industry significantly over the past 25
     “We’re kind of known for the amount of                         years, said Burke’s Hertz. What began as
     toppings we pile on here,” said Gary King,                     a move toward convenience has become
     Shotgun Dan’s general manager. “We put                         an opportunity for operators to ensure
     our toppings above the cheese and below
     it. There’s just a lot on there.”
                                                                               Meat topping preferences by region
     The Federal Hill pizza sold at Ronzio Pizza
     in Lincoln, R.I., gets a heaping helping of
                                                                      By Liz Hertz, marketing director, Burke Corp.
     bias-cut Italian sausage links. According
     to owner Angelone, the sliced links reflect                      It’s no surprise that pepperoni is the favorite meat pizza
     the Italian restaurant heritage of the                           topping of the U.S. consumer and that sausage comes in
     Providence neighborhood after which the                          as a clear second. However, this is not the whole story,
     pizza is named.                                                  as preferences for meat toppings vary regionally. Visit
                                                                      the Burke Corporation website at www.BurkeCorp.
     “Our other sausage comes in pretty good-                         com/trends to find a summary of some of the findings
     size chunks, but (the bias-cut links) are                        from The Pizza Consumer Trend Report, conducted
     something we think adults here like,”                            by Technomic Inc., revealing national and regional
     Angelone said. “It’s sort of traditional.”                       consumer pizza-topping preferences.



© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                              25
CHAPTER 5              Meats: Still the top toppings



     consistency and “dial in” their exact
     taste, texture, color and performance
     preferences. No longer are manufactured
     meat toppings one-size-fits-all.

     “The operator has hundreds of options
     when it comes to toppings,” Hertz said.
     “Especially with something like sausage …
     flavor, shape, size, color, look, you name it,
     it’s done today.”

     Indeed, the company’s sausage, pork and
     beef toppings line alone provides an array
     of flavors and textures. The company also
     offers pepperoni, meatballs, Canadian-
     style bacon, salami, chicken strips, beef
     strips, Mexican-style meats and more.

     “You can’t come to a toppings company
     any longer and just say you want the Italian
     sausage,” said Hertz. “When selecting fully
     cooked toppings, operators need to think
     about what flavor profile and product
     characteristics best suit their needs.”


     Cost controls                                                    Recipe courtesy of Burke Corp.


     For operators who are looking for a way
     to reduce topping costs, the addition of                       “They really can drive down costs,” said
     extenders such as soy-protein products can                     Frye, adding that a large number of Burke
     be a possible solution.                                        customers request extenders. “Extenders
                                                                    also allow for the addition of water, which
     According to Burke’s Frye, three basic                         helps moisture retention. And if you
     extenders are used in pizza toppings:                          reduce that loss, you get a greater cooked
     soy flour (about 50 percent protein), soy                      yield.”
     concentrate (about 65 percent protein) and
     soy isolate (about 90 percent protein).                        Taking time to understand extenders,
                                                                    as well as all-meat products, will help
     The trick in using extenders, Frye said,                       operators in both purchasing and naming
     is to replicate the meat texture as closely                    their toppings. The USDA’s standards of
     as possible without adding too much soy                        identity define products such as sausage,
     flavor.                                                        and strict adherence to ingredients




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                 26
CHAPTER 5              Meats: Still the top toppings




                                                    Standards of identity

        Bacon: Describes the cured belly of a swine                 that pork sirloin hips are included or that
        carcass. If meat from other portions of the                 the product is made entirely from pork
        carcass is used, the product name must be                   sirloin hips, e.g., “Canadian-style bacon —
        qualified to identify the portions, e.g., “pork             includes pork sirloin hips” or “Canadian-
        shoulder bacon.”                                            style bacon—made from pork sirloin hips.”
                                                                    A sweet curing ingredient, such as sugar,
        Barbecued meats: Barbecued meats,                           may be used.
        such as product labeled “beef barbecue”
        or “barbecued pork,” must be cooked by                      Ham shank roll: A lower-cost alternative
        the direct action of dry heat resulting                     to Canadian-style bacon using ham shank
        from burning hard wood or hot coals for                     muscles.
        a sufficient period to assume the usual
        characteristics of a barbecued item,                        Capaccollo, cooked (also known as
        including a brown crust on the surface and                  capicola, capocolla, capacola, capicollo,
        the rendering of surface fat. The product                   cappicola, capacolo): Boneless pork
        may be basted with a sauce during the                       shoulder butts cured and then cooked.
        cooking process. The weight of barbecued                    The curing process may be dry curing,
        meat cannot exceed 70 percent of the                        immersion curing or pump curing. The
        weight of the fresh, uncooked meat.                         cured product is coated with spices and
                                                                    paprika before cooking. This product must
        Canadian-style bacon (from the United                       be labeled with “cooked” as part of the
        States): Canadian-style bacon is made                       product name.
        from a trimmed boneless pork loin. The
        tenderloin and the flesh overlying the                      Chorizo: Can be used for any type of
        blade bone are excluded. The surface fat                    chorizo sausage that is cooked, dry,
        (and false lean when necessary) must be                     semidry, cured and fresh, without further
        trimmed. A sweet curing ingredient, such                    product name qualification. Other
        as sugar, may be used.                                      requirements for various types of chorizo
                                                                    apply, including the sausage standard. It is
        Canadian-style bacon made with or from                      seasoned with Spanish pimento and red
        pork sirloin hips: The sirloin is obtained                  pepper. Partially defatted pork fatty tissue
        by removing a short section of the pork                     is acceptable in chorizo.
        loin immediately in front of the hip or
        pelvic bone. The sirloin hip is obtained                    Extenders/binders/soy protein products:
        by removing the half of the sirloin, which                  Whenever extenders such as soy flour,
        comprises the posterior end of the pork                     defatted soy grits, soy protein concentrate,
        loin. The tenderloin is not included. The                   isolated soy protein and similar products
        labeling must bear a qualifying statement,                  are used as ingredients in meat and poultry
        adjacent to the product name, clarifying                    products, they must be called by their




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                  27
CHAPTER 5              Meats: Still the top toppings



        common or usual name (e.g., soy flour,                      considered the equivalent to 12 percent
        soy protein isolate, etc.). According to                    of the other binders or extenders). The
        the classification or standard for these                    permitted binders and extenders include,
        items, soy flour is considered to have                      but are not limited to, cereal, breadcrumbs,
        approximately 50 percent protein; soy                       cracker meal, soy flour, soy protein
        protein concentrate contains a minimum of                   concentrate, isolated soy protein and TVP.
        65 percent protein moisture-free basis; and                 Seasonings vary widely but commonly
        soy protein isolate contains a minimum of                   include herbs, garlic, onions and pepper.
        90 percent protein moisture-free basis. Two
        percent isolated soy protein is equivalent                  Ground beef: Beef of skeletal origin used
        to 3.5 percent binders. If soy extenders                    in the preparation of chopped beef, ground
        products are textured, then “textured”                      beef or hamburger. Heart meat and tongue
        should also be included in the name. Use                    meat as organ meats are not acceptable
        of the term “textured vegetable protein”                    ingredients in chopped beef, ground beef
        (TVP) is acceptable when the textured soy                   or hamburger. May not contain added fat.
        products are mixed with spices, colorings,                  Maximum total fat is 30 percent. No level
        enrichments, etc., and the ingredients                      of seasoning or extension is allowed in
        of the TVP are listed parenthetically.                      ground beef.
        “Vegetable protein product” (VPP) is an
        acceptable declaration for a soy product                    Pepperoni: A dry sausage prepared from
        fortified in accordance with USDA Food                      pork or pork and beef. Combinations
        and Nutrition Service regulations. The                      containing more than 55 percent beef are
        ingredients of the VPP must be listed                       labeled pork and beef pepperoni. Pepperoni
        parenthetically, however. One other                         made exclusively with beef must be called
        extender commonly used in low-cost ham                      beef pepperoni. Extenders and binders
        products is carrageenan, which is made                      are not permitted in pepperoni. Hearts,
        from seaweed.                                               tongues and other byproducts are not
                                                                    acceptable ingredients. Typically seasoned
        Ham: Fresh ham that has been cured and                      with black pepper, red pepper, garlic and
        may be either smoked or unsmoked.                           paprika (the seasoning that gives it its rich,
                                                                    red and recognizable color).
        Parma ham/prosciutto di Parma:
        Ham, when labeled “Parma ham” and/                          Pepperoni with poultry: Poultry may be
        or “prosciutto di Parma,” can only be that                  added to pepperoni if properly labeled. If
        which is produced in the region of Parma,                   the meat block contains 20 percent or less
        Italy, in accordance with Italian law.                      poultry, the product is labeled “pepperoni
                                                                    with turkey (kind) added.” When poultry
        Meatballs: Uncooked or cooked pork, beef,                   over 20 percent of the meat and poultry
        veal and lamb, and other ingredients in a                   block product is labeled “pork and turkey
        ball form. Product must contain at least 65                 (kind) pepperoni,“ an MPR of 1.6:1 is
        percent meat. Binders and extenders are                     applied. If the amount of poultry exceeds
        limited to 12 percent of the total product                  that of the meat, the product label reads
        (6.8 percent of isolated soy protein is                     “turkey and pork pepperoni.“ This would
                                                                    carry a poultry legend.


© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                    28
CHAPTER 5              Meats: Still the top toppings




        Salami, beef: A cooked, smoked sausage,                     ingredients: spices (including paprika)
        usually mildly flavored, in a large casing,                 and flavorings, water or ice, red or green
        containing coarsely ground beef. Cereals                    peppers, dehydrated or fresh onions, garlic,
        and extenders are permitted. May contain                    parsley, sugar, dextrose, corn syrup, corn
        fat. Product does not have to be labeled                    syrup solids, glucose syrup, monosodium
        cooked.                                                     glutamate and antioxidants. According to
                                                                    Frye, one quick way to determine how an
        Salami, Italian: A dry salami that is typical               Italian sausage may taste is by looking at
        of the San Francisco area. Traditionally                    its color. If it’s greenish-gray, it’s typically
        it was distinguished by its covering of a                   sweet and seasoned with anise and fennel.
        white mold, but this is not required. This                  If it’s largely brown, the predominant
        salami consists of about 80 percent finely                  seasonings will be pepper and garlic. If it
        chopped pork, to which a small amount                       bears a red tint, it is likely seasoned with
        of pork fat may be added. Nonfat dry milk                   paprika, possibly red pepper and garlic.
        can comprise 3.5 percent of the finished
        product. The remainder consists of                          Pork sausage: Product identified as pork
        chopped beef, seasoning, salt and curing                    sausage does not include the use of pork
        agent.                                                      cheeks. When such an item is offered as
                                                                    “whole hog,” tongues, hearts and cheeks
        Sausage, fresh: Made of fresh, uncured                      may be used in the natural proportion as
        meat, generally cuts of fresh pork and                      found in the hog carcass. “Fresh” is used in
        sometimes beef. Its taste, texture,                         the name when the product is not cured,
        tenderness and color are related to the ratio               cooked and/or smoked. Can contain no
        of fat to lean. Trimmings from primal cuts,                 more than 50 percent fat. This sausage may
        e.g., pork, loin, ham and shoulders, are                    also be labeled as breakfast sausage.
        often used. Typically seasoned with black
        pepper, sage, sometimes red pepper for                      Sausage, whole hog: Prepared with fresh
        spicier preferences and occasionally ginger.                and/or frozen meat from swine. The
        Dextrose may be added to assist browning.                   finished product cannot contain more
                                                                    than 50 percent fat. To facilitate chopping
        Sausage, Italian: Italian sausage products                  or mixing, water or ice may be used in an
        are cured or uncured sausages containing                    amount not to exceed 3 percent of the total
        at least 85 percent meat, or combination                    ingredients used.
        of meat (beef, veal and/or pork) and fat,
        with the total fat content constituting                     * Sources: USDA Food Standards and Labeling Policy
                                                                    Book; Burke Corporation, Food Lover’s Companion
        not more than 35 percent of the finished                    (second edition), by Sharon Tyler Herbst; “Meat
        product. Such products shall contain salt,                  Processing News,” Kansas State University Agricultural
        black pepper and either fennel or anise,                    Experiment Station and Cooperative Extension Service
        or a combination of fennel and anise. May
        contain any or all of the following optional




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                            29
CHAPTER 5              Meats: Still the top toppings



     guidelines is mandatory (see related                           loin only. If any other cut of meat is used,
     “Standards of identity” table on pages 27                      it must be declared, such as Canadian-style
     through 29).                                                   bacon made with or from sirloin hips.

     For example, aside from approved                               To add to the misunderstanding, said
     seasonings and water, Italian sausage is                       Hertz, a product called ham shank roll is
     an all-meat product. Once an extender                          also often billed on menus as Canadian
     is added, the product would be called                          bacon.
     “cooked Italian-style pork topping.” Even if
     only the meat-to-fat ratio is altered, it may                  “A good way to tell whether it’s the real
     no longer be called Italian sausage.                           thing is to see what they’re charging for
                                                                    their pizzas,” she said. “Real Canadian-
     The confusion of naming conventions                            style bacon is a premium product in both
     goes beyond sausage. According to Hertz,                       quality and cost; alternatives are typically
     one of the pizza industry’s most misused                       cheaper.”
     topping terms is Canadian-style bacon. By
     the USDA’s rules, Canadian-style bacon
     must be made from trimmed boneless pork




© 2011 NetWorld Alliance LLC   |   Sponsored by Burke Corporation                                                  30
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Profiting From Pizza Toppings

  • 1. A guide from PizzaMarketplace.com Profiting with Pizza Toppings A complete guide to pizza toppings and their impact on operations — trends, tastes, cost, usage and marketing. Developed and published by Sponsored by
  • 2. Contents Profiting with Pizza Toppings Page 3 About the sponsors Page 4 Introduction | Toppings make the bottom line Page 5 Chapter 1 | Trends: Focusing on the numbers Page 11 Chapter 2 | Cost and use analysis: Toppings profits Weighty matters In a pinch Page 16 Chapter 3 | Marketing: As important as what is being sold Order taking Social media Widening the margin It’s what is being sold, too Page 21 Chapter 4 | Safe handling: As important as taste Not fail-safe, but close Page 24 Chapter 5 | Meats: Still the top toppings Be specific Cost controls Page 31 Chapter 6 | Vegetables and fruits: A healthy alternative Ship it or shape it? Heat-seeking customers Moisture mess Page 36 Chapter 7 | Seafood: Gaining popularity For the shell of it Handle with care Page 40 Chapter 8 | Healthful pizza: New dough and toppings Piling on the veggies Base case Profitable positioning Page 44 Chapter 9 | Multitasking: Salads, appetizers and entrées Finding the marketing benefit Looks matter Page 49 Chapter 10 | Organic and sustainable: The new buzzwords Frequent deliveries a key © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 2
  • 3. About the sponsors Burke Corporation manufactures and markets fully cooked meat products that can be used as ingredients in pizza, entrées and appetiz- ers prepared by restaurants, foodservice establishments and manu- facturers of prepared foods. Product lines range from traditional pizza toppings such as pepperoni and Italian sausage to other popular fully cooked meats, including beef crumbles, meatballs, Mexican fillings and breakfast meats. PizzaMarketplace.com is the world’s first and only website devoted to publishing fresh, original news and in-depth articles centered on the pizza industry. Launched in November 2001, the website has quickly become a leader in electronic publishing for the foodservice industry. Its content, updated every business day, is free to site visitors and read by industry professionals worldwide. Published by NetWorld Alliance LLC. © 2011 NetWorld Alliance Written by Steve Coomes, contributor, PizzaMarketplace.com. Updated by Richard Slawsky, contributing editor, PizzaMarketplace.com. Dick Good, CEO Tom Harper, president Andrew Davis, executive vice president Joseph Grove, vice president and executive editor © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 3
  • 4. Introduction Toppings make the bottom line W elcome to the latest edition of This guide is a tool for the business By Steve Coomes “Profiting with Pizza Toppings.” side of pizza. Chapter 2 provides Contributing writer , PizzaMarketplace.com At PizzaMarketplace.com, simple, mathematical instructions on we constantly strive to provide readers standardizing toppings amounts for Updated by Richard Slawsky with the most accurate and up-to-date every size of pizza, while Chapter 4 Contributing editor, information; therefore, we revisit our covers safe food handling. Chapter PizzaMarketplace.com special publications annually to make 5 outlines USDA specifications sure they continue to provide the highest for different meats and their possible level of value. composition, while Chapter 10 provides tips and techniques for incorporating In this guide, there are several updates and organic and sustainable products into a a host of new information. pizzeria menu. To make a good pizza, it’s necessary to Yes, toppings exist to add taste, but that have dough, sauce and cheese. But to taste can’t be taken to the bank unless make a pizzeria a success, great toppings an operator knows how to use and sell are needed. Unlike the past, when toppings effectively. pepperoni, sausage, mushroom and green peppers were the only choices, today’s Bottom line: This guide is an information toppings reflect the cultural diversity that tool for operators. It tracks today’s characterizes the United States. These toppings trends and examines their history. days, pizzas are regularly topped with It details the ingredients of authentic everything from Latin-American chorizo Italian sausage and looks at whether fully sausage to Asian-influenced teriyaki cooked or raw toppings are best for an chicken. operation. In essence, it provides the same things toppings provide to customers: Franchising grew the pizza industry options, which lead to decisions and and delivery made it unique. Over dollars. the years, pizza has evolved into the ultimate customizable food, and today’s PizzaMarketplace.com would like to thank pizzeria can transform dough, sauce, Burke Corp., a fully cooked toppings cheese and a dozen or so topping choices manufacturer in Nevada, Iowa, for into innumerable dining options, with sponsoring this guide. The company’s something on the menu to please nearly generosity brings this guide to you at no any palate. cost. While most customers still cling to the tried-and-true choices of old, operators are Unlike the past, when pepperoni, sausage, demonstrating that when offered variety, mushroom and green peppers were the only customers will try something new. Unique choices, today’s toppings reflect the cultural toppings generate a buzz in customers’ diversity that characterizes the United States. mouths and in their conversations. In other words, give them something tasty, and they’ll talk about it. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 4
  • 5. Chapter 1 Trends: Focusing on the numbers R According to the National Restaurant estaurants, like almost every other type of business in the United Association’s Expectations Index, 42 percent of States, have struggled in the face of restaurant operators expect to see higher sales in economic uncertainty over the past several years. Cash-strapped consumers have cut the first six months of 2011, while only 14 percent back on dining out, and many of those expect to see sales volumes decline compared to who continue to patronize restaurants are the same period in 2010. trading down to lower-priced alternatives. The worst, however, could be behind us. dipped slightly in the 2010 third quarter, but the company is projecting North Restaurant operators began seeing American same-store sales to increase increases in same-store sales and from 1.5 percent to 2.5 percent and customer traffic counts in the latter international same-store sales to increase half of 2010. The National Restaurant as much as 30 percent in 2011. Association’s Restaurant Performance Index, a monthly composite index that And it’s not just the big three pizza chains tracks the health of and outlook for the that are seeing improvements. Even U.S. restaurant industry, hit a three-year medium-sized chains report an increase high in November 2010. Fifty-one percent in revenue, with Pizza Inn reporting sales of restaurants reported an increase in increases of 20 percent in company-owned same-store sales, and 41 percent reported restaurants. increased traffic (up from 38 percent the previous month). Still, there are some challenges ahead. It’s a likely bet that menu labeling laws will And the outlook continues to improve. eventually be enacted around the country. According to the National Restaurant With literally dozens of variations possible Association’s Expectations Index, 42 for even the simplest of pizzeria menus, no percent of restaurant operators expect to one is completely sure how menu labeling see higher sales in the first six months of will affect the industry. 2011, while only 14 percent expect to see sales volumes decline compared to the Following are some of the top trends same period in 2010. likely to affect pizzeria operators as a new decade opens. By many estimates, pizzeria operators are especially poised to take advantage Fluctuating commodity costs: After of improvements to the economic dropping to near-record lows in 2010, environment. At Domino’s, same-store cheese prices rebounded in the fall of 2010 sales increased 11.7 percent in the third before dropping at the end of the year. Still, quarter of 2010, compared with flat even at their highest levels, cheese prices same-store sales for the same period in were nowhere near the levels they reached 2009. Pizza Hut saw its U.S. same-store in 2008. As of the beginning of 2011, sales increase 8 percent in the 2010 third cheese prices on the Chicago Mercantile quarter. Papa John’s same-store sales Exchange hovered around $1.47 per © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 5
  • 6. CHAPTER 1 Trends: Focusing on the numbers pound, off from a high of $1.75 per pound in October 2010. The U.S. Department of Agriculture is projecting prices in the high $1.50 range for the rest of 2011. And flour prices are likely to rise in 2011 as well, thanks to rising demand and diminished harvests. A drought ruined wheat fields in Russia, while excessive rain hurt harvests in Canada. Still, wheat prices are about one-third of what they were in 2008. Lower corn harvests are likely to boost expenses for meat companies as livestock feed prices rise. That in turn will affect the price of meat toppings. According to USDA data, meat costs as much as 12 percent more than last year. Apps on smartphones are becoming an integral part of pizza sales. Beef tenderloin has risen in cost by $2 per pound in recent months, while pork has gone up approximately $1 per pound. Hyperlocal coupons also are playing a role The cost of fuel is likely to be the top in the online world. Sites such as Groupon commodity story of 2011. Oil prices and Living Social offer users the ability approached $100 a barrel near the end to purchase items at a discounted price, of 2010, and some experts are predicting encouraging visits to restaurants who offer gasoline prices to top $4 a gallon in the the sales. upcoming year. New technologies. “The app” is one of Importance of connecting online. Social the latest phrases to become part of the networking applications such as Facebook American vocabulary, and there are few and Twitter continue to play an important people who don’t know that apps are an role in the restaurant industry. With the essential element of the iPhone. Although increasing prevalence of smartphones the Apple product continues to dominate and their accompanying applications, the mobile phone market, there are plenty restaurants are likely to become so of up-and-coming smartphone contenders. interconnected to location-based Ordering apps, restaurant locator services networking that any restaurant could and mobile coupons are all likely to become a success — or a failure — merely become another weapon in the pizzeria by connecting with the right platform. operator’s arsenal. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 6
  • 7. CHAPTER 1 Trends: Focusing on the numbers The Internet also has become a prime the top menu trends for next year will be ordering channel for pizzeria customers. locally sourced meats and seafood, locally Domino’s surpassed $1 billion in online grown produce, sustainability as a culinary sales in February 2010, while Pizza Hut theme, hyperlocal items and children’s topped $2 billion in online sales a few nutrition as a culinary theme. months later. Papa John’s hit the $2 billion milestone in May 2010. Diet-specific recipes. Of particular concern to pizzeria operators is the Keeping it close to home. Healthy, local increasing demand for gluten-free crusts. and sustainable continue to be hot topics One out of every 100 Americans suffers for restaurant operators. from celiac disease and gluten intolerance, and their dining choices are likely to affect According to the National Restaurant where the rest of their family goes to eat. Association’s “What’s Hot in 2011” survey, Failing to incorporate gluten-free offerings TACO PIZZA INGREDIENTS 12" PIZZA 14" - 16" PIZZA PROCEDURE Refried beans 1/4 cup (2 oz.) 1/3 cup (3 oz.) Mix refried beans taco sauce and (packed) (packed) pizza sauce together in small bowl. Taco sauce, mild, bottled 2/3 cup (5 oz.) 1 cup (8 oz.) Pizza sauce, canned 2/3 cup (5 oz.) 1 cup (8 oz.) Place crust on pizza pan and top or restaurant’s recipe with pizza sauce, spreading evenly over pizza surface. Pizza crust 1 each (12 oz.) 1 each (1 lb.) Tezzata Beef Mexican 2 cups (8 oz.) 3 cups (12 oz.) Spread meat and mozzarella cheese Meat (3395) evenly over crust. Place in preheated pizza oven at 425˚ degrees. Bake 17- Mozzarella cheese, 1 1/5 cups (6 oz.) 2 1/4 cups (9 oz.) 20 minutes or until pizza is golden on the edges and crisp underneath. Let pizza cool 2-3 minutes. Cut into Tomatoes, diced 1 cup (5 oz.) 1 1/2 cups (8 oz.) slices, then sprinkle with lettuce, tomatoes, olives and cheddar cheese Lettuce, chopped 2 cups (2 1/2 oz.) 3 cups (4 oz.) in layers to create a taco appearance. Black olives, sliced 1/4 cup (1 oz.) 1/3 cup (1 1/2 oz.) To prevent sogginess, add chips immediately before eating. Garnish Tortilla chips with more tomatoes and olives as desired. CHEF’S NOTE: Quantities and cooking times may differ from above, depending on variations in ingredients and ovens. For spicier pizza, use medium or hot taco sauce. Recipe courtesy of Burke Corp. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 7
  • 8. CHAPTER 1 Trends: Focusing on the numbers could have a significant impact on an operator’s business. Diverse populations. According to the Pew Research Center, the population of the United States is projected to rise to 438 million in 2050, from 310 million today. More than 80 percent of the increase will be due to immigrants arriving from 2005 to 2050 and their U.S.-born descendants. The Latino population will make up the bulk of that population increase. Hispanics are projected to make up 29 percent of the U.S. population in 2050, compared with just 14 percent in 2005. If anyone doubts the potential of the Latino market, they need look no further than Pizza Patrón, which markets itself as the “premier Latino pizza brand,” building stores in primarily Spanish- speaking neighborhoods. The Dallas- based company, which operates 100 stores around the country, has recorded several years of double-digit same-store sales increases. proved to be so popular it has become a permanent fixture at the chain. “Our entire brand is strategically designed to fill a huge void we saw in the In what was perhaps a nod to the marketplace,” said Andrew Gamm, director increasing diversity in the United States, of brand development for Pizza Patrón. Pizza Patrón announced plans to begin “Obviously, there is no shortage of pizza targeting English-speaking customers in outlets in the United States, but no one addition to its Spanish-speaking base. was specifically geared to serve the Latino- According to a story in the Wall Street Hispano customer. That’s our niche.” Journal, the company noticed that a growing number of younger Hispanics The company garnered widespread were bilingual and bicultural. attention, along with a few death threats, in 2007 when officials announced Beyond the simple influence of population restaurants would accept pesos along with changes, demographic diversity is U.S. currency as payment for pizzas. The increasing interest in ethnic flavor profiles Pizza por Pesos program, as it was known, among mainstream consumers as well. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 8
  • 9. CHAPTER 1 Trends: Focusing on the numbers Innovating to differentiate: Staying one step ahead of trends By Liz Hertz, marketing director, Burke Corp. 2. Accessibility Attempting to stay one step ahead of consumer Making restaurant dining more convenient to use trends and a changing industry, operators are using innovation to create a point of Identified trends: differentiation. But for established pizzerias, do they really have an opportunity to innovate and ¾ Opening earlier, closing later or expanding to differentiate? 24-hour service Four trends provide a perfect starting point for ¾ Ordering via the Internet, text messages and pizzerias seeking to set themselves apart from the apps for smartphones competition. ¾ Multiple format concepts, partnering 1. Flexibility traditional casual dining operations with fast- casual restaurants Offering new dining options to meet ever- expanding consumer demand for flexibility and Pizzerias and accessibility: choice. To increase accessibility, operators should first Identified trends: evaluate their customer base to determine their needs. Successful expansion of store hours into ¾ Portion sizes the breakfast or late-night dayparts requires the ability to bring in traffic at these new times. ¾ Customization 3. Individuality ¾ Dayparts Promoting signature or unique dining ¾ Classic menu items alongside upgraded items experiences and products ¾ Side-by-side better-for-you and indulgent items Identified trends: Pizzerias and flexibility: ¾ Specialty pizzas: Chicago-style, nontraditional, natural/organic or flavored The opportunity for flexibility on pizza menus crusts goes beyond size and topping options. Innovative pizzerias are testing even more options on their ¾ Gourmet burgers: Specialty toppings and menus — breakfast, premium and better-for- unique proteins, such as buffalo you pizzas. Flexibility may also mean enhancing ¾ Local foods and beverages: Farmers’ market the non-pizza portion of the menu with entrée produce salads, soups, sandwiches and calzones. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 9
  • 10. CHAPTER 1 Trends: Focusing on the numbers Pizzerias and individuality: ¾ Meeting religious dietary requirements, such as halal (Islamic) and kosher (Jewish) Pizzerias have a long history of signature pizzas that create a point of differentiation. ¾ Featuring menu items based on hallmark Limited-time offer specialty items are a great local cuisine way to test new signature pizzas and other ¾ Creating a “third place,” away from menu items that create individuality for the home and work, with a warm, inviting brand. environment 4. Hospitality Pizzerias and hospitality: Taking care of patrons in a way that addresses While hospitality comes naturally to the very specific needs or delivers a “wow” foodservice industry, sometimes it needs experience fine-tuning. Operators that are in touch with their customer base will see opportunities to Identified trends: better meet the needs of those customers — whether it be halal or heart-healthy or a home- ¾ Meeting special dietary needs, such as like atmosphere. Pizzerias and pizza are the food allergies, weight loss, heart healthy, perfect place and product to implement these diabetic and low-sodium guidelines innovations. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 10
  • 11. Chapter 2 Cost and use analysis: Toppings profits C “If you’re going to replicate something hoosing the right topping isn’t as simple as selecting the one the hundreds of times a week, you need a tool operator thinks tastes best. The to do that. The two eyes God gave you aren’t consumer must like it, and it must fit a predetermined cost parameter that meets accurate enough, unless they’re bionic.” profit-margin goals. — Dave Ostrander, pizza restaurant consultant According to Dave Ostrander, a former operator turned consultant, four tipping points influence an operator’s toppings Weighty matters choice: product quality, ease of use, market Years ago Ostrander learned to build demands and price point. consistent pizzas with an electronic scale and a 14-inch corrugated pizza circle (the Just as important in toppings selection is size of his most popular pizza). Using a portion control. Figuring out how much marker, he drew a line on the circle to is needed on each pizza — as well as represent the pizza crust edge, where no getting the staff to put the same amount sauce or toppings should fall. on every time — is a must in establishing consistency in the finished product and in He placed the circle on a scale, zeroed it food cost. (typically done by hitting the “tare” button) and applied the desired amount of sauce, John Gani, director of operations for which, in the case of Big Dave’s, was six Seagle Pizza Inc., a 21-store Domino’s ounces for a 14-inch pizza. Pizza franchisee based in Bowling Green, Ky., said his cooks train with a scale to He then took another corrugated circle, “develop a good eye for what we use” but drew the same crust line and weighed out then assemble pizzas without it during business hours. “We don’t pre-portion, either,” Gani said, regarding pepperoni and sausage use. Ostrander believes operators need to go further, however, to ensure consistency. He stresses the use of measuring tools (such as an electronic scale, ladles, spoodles and cups) and a calculator. “If you’re going to replicate something hundreds of times a week, you need a tool to do that,” said Ostrander. “The two eyes God gave you aren’t accurate enough, unless they’re bionic.” Figuring out how much is needed on each pizza — plus getting the staff to put the same amount on every time — is a must in establishing consistency in the finished product and in food cost. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 11
  • 12. CHAPTER 2 Cost and use analysis: Toppings profits © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 12
  • 13. CHAPTER 2 Cost and use analysis: Toppings profits © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 13
  • 14. CHAPTER 2 Cost and use analysis: Toppings profits the desired amount of cheese (10 ounces), Knowing that allowed Ostrander to adapt brushed the cheese off, and placed on the his portion controls easily to whatever size desired number of pepperoni slices (25 to pie was ordered. 30, which weighed two ounces), sausage (four ounces), bell peppers (two ounces) “Now I can accurately say that if I’m using and so forth. six ounces of sauce on a 14, then I’ll need three ounces on a 10. If I’m using 10 Once the weights were recorded, ounces of cheese on a 14, I’ll use five on a Ostrander devised ways to pre-portion all 10. Two ounces of pepperoni on a 14, one toppings quickly. A level ice-cream scoop ounce on a 10. It works out perfectly.” of sausage, for example, portioned out four ounces, which he then pressed into patties For his least-ordered pies, 12-inchers, his placed between sheets of waxed paper. cooks eyeballed a 75-percent-share of the Pepperoni slices were weighed and placed toppings needed for 14s. For example, in waxed paper, and cheese was weighed since the sausage patties he prepped for and placed in plastic cups. Two scoops 14-inch pizzas weighed four ounces, the from a two-ounce liquid-measure spoodle amount needed for a 12-inch pie was yielded two ounces of peppers and so on. three-fourths of that. But the real key to his portion-control “Visualize that sausage patty I talked about: system, Ostrander said, came from his I used a whole one for a 14-inch, a half for grade-school math lessons on finding the a 10-inch, and 3/4 for a 12-inch,” he said. area of a circle. By applying the formula pi (or π, which represents 3.14) times the Leftover pieces were used on other pizzas. radius squared, Ostrander figured out the area of his 14-inch pizza, and saw how In a pinch to convert toppings portions easily and While there are still some operators willing quickly for every size of pizza he sold. (See to gamble on raw pizza toppings, Chuck tables on pages 12 and 13 for multiple Thorp, CEO of DoubleDave’s Pizzaworks examples.) in Austin, Texas, said the need for speed weighed more heavily in that company’s “Pizza is made by the square inch, but sold selection of a fully cooked sausage and by the diameter,” he said. “So use pi times other toppings. the radius squared (πr2), to get the area of a 14-inch pizza (3.14 x 7 x 7 = 154 square inches). “Then if you drop down to a 10-inch (3.14 x 5 x 5 = 78.5 square inches), you see you’re at almost exactly half the area of a 14-inch pizza. If you do the same for a 12-inch pizza (3.14 x 6 x 6 = 113 square inches), you’re 25 percent smaller than a 14 inch, Performance in the oven is the real test for all meat toppings. Customers expect meats and 25 percent larger than a 10 inch.” to look better coming out of the oven than when they went in. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 14
  • 15. CHAPTER 2 Cost and use analysis: Toppings profits “It’s just simpler to use, and I think it’s the offers a number of resources, including best-tasting sausage out there,” said Thorp. an online calculator for analyzing the true cost of using raw meat (www.BurkeCorp. The price also met DoubleDave’s food cost com/TrueCostofRaw). parameters, making it “a pretty logical choice for us,” he said. To manage the cost of pepperoni, it’s critical for operators to be able to know Liz Hertz, marketing director at a true piece count along with the weight Nevada, Iowa-based Burke Corp., said of the product package in order to new technology has allowed Burke to accurately calculate costs. A true piece offer Hand-Pinched-Style toppings, a count pepperoni can be a valuable tool for trademarked product line that allows portion control. operators to combine the labor-friendly aspect of fully cooked toppings with the No cost analysis is complete without appearance and texture of raw sausage that looking at quality. Slaughter said was pinched directly onto the pizza. performance in the oven is the real test for all meat toppings. Customers expect meats Julian Angelone, owner of 16-store Ronzio to look better coming out of the oven than Pizza, agreed. Fully cooked meats simplify when they went in. “the whole operation. I don’t want the potential problems you can run into with “It can’t be greasy or charred when it grease in the exhaust hood. If you don’t comes out the other end of the oven; it have to, why bother?” he asked. should be nicely browned,” he said. Mark Slaughter, foodservice director of And properly shaped, in the case of sales for Sugardale Foods in Massillon, pepperoni, said Angelone. Ohio, said make line “handle-ability” of fully cooked toppings is an added labor “If we have cupping, that means we have savings over using raw product. a problem with the pepperoni, because we don’t want that,” he said. “We do put “You’ve got to have a product that’s easy pepperoni above the cheese to get that to work with on a Friday or Saturday browning we like, though. It gives it a good night when you’re doing a large volume of flavor.” business,” said Slaughter. “With our bacon, you don’t have to separate the pieces; they But for others, a cupping pepperoni is just can be dealt on top of the pizza easily.” the look that the pizzeria wants to achieve. While some believe that fully cooked The bottom line is that operators now have toppings are more expensive, the operator the choices available to find the products must take into consideration shrinkage and that are the right blend of aesthetic labor costs to analyze the true cost of using characteristics, convenience and price to raw products. The Burke Corp. website fit their needs. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 15
  • 16. Chapter 3 Marketing: As important as what is being sold I In the span of a brief phone call, good order-takers n a phone-order-driven business like pizza, operators have frequent can grab a buck or two extra from customers. And opportunities to drive incremental over the course of days, weeks and months, those sales or add-ons, and pizza toppings are a great example of these. incremental sales can add up to significant profits. In the span of a brief phone call, good order-takers can grab a buck or two extra from customers. And over the course of need to be both quick and courteous when days, weeks and months, those incremental upselling, Karington said. sales can add up to significant profits. “You’ve got to work hard to find that Kamron Karington, a Las Vegas-based balance between upselling them at every marketing consultant, knows that opportunity and not driving them crazy,” suggestive selling works well when it’s done he said. “And let’s face it, you’ve probably right. After several years of operating two got other customers wanting to order, pizzerias and later selling them, Karington and you don’t want the phones tied up compiled his best pizzeria marketing any longer than they have to be. So pick tips in “The Black Book: Your Complete a limited number of things you want to Guide to Staggering Profits in Your Pizza upsell, stick with those for a time and then Business.” The key to upselling, he said, is try some others.” asking persuasive questions. Online ordering also increases the ability “On the phone, you don’t just say, ‘Would to upsell. Unlike over-the-phone or face- you like extra cheese on that?’ You say to-face encounters, a website will never instead, ‘Extra cheese on that?’” said forget to upsell. Also, because it’s not Karington, who also consults with large a personal interaction, people feel less corporations outside the foodservice pressure, and are, conversely, more likely industry. to agree to order more. As mentioned above, however, it’s important to word the Suggestive sales pitches also hinge on well- upsell offer carefully, to ensure maximum placed voice inflections. participation. “Say you’ve got a one-topping pizza special, and you’ve got them on the Social media phone; tell them, ‘I can make that a triple With the growing popularity of social pepperoni for only $2 more,’” Karington media sites such as Twitter and Facebook, said. “That changes the emphasis and is operators now have an additional much better than, ‘Would you like extra opportunity to market high-margin items. pepperoni?’” Hideaway, a nine-unit chain based in But whether those suggestions are made Stillwater, Okla., solicited entries of pizza on the phone or face to face, order-takers ideas from the more than 1,600 people © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 16
  • 17. CHAPTER 3 Marketing: As important as what is being sold who follow them on Twitter. The winning pizza, selected from more than 100 entries, was dubbed the “Tweetza.” “We have always had a pizza contest with our employees where they come up with their own pizza, so we thought we’d try it on Twitter as an experiment to see how Social media offers operators additional people would respond,” said Janie Harris, marketing opportunities. Hideaway Pizza’s marketing director. “The winning pizza is going to end up in our menu insert where we would normally put Widening the margin our employee’s winning pizzas, and if it holds its own it will make it to our regular Toppings equal increased value and thus menu.” offer high-margin potential when sold incrementally and in combinations. Sales New Orleans-based Naked Pizza, which strategies include encouraging additional advertises its Twitter feed on a billboard in toppings (i.e., two-, three- or four-topping front of the restaurant, has been tracking pizzas), giving specialty pizzas prime the amount of sales generated by its tweets. positioning on the menu and offering According to co-founder Jeff Leach, a premium-quality toppings at a premium Twitter-only promotion the restaurant ran price. in May 2009 generated about 15 percent of the store’s business the day it ran. While higher quality and upscale toppings — seafood, game meats and roasted The company ran a second Twitter-only vegetables, for example — may initially promotion later that month and asked seem to drive up food costs, they also offer customers to reference Twitter when great opportunities to increase margins. placing their order. To Leach’s amazement, the store set an overall one-day sales record the day the promotion ran. “A whopping 68.6 percent of total dollar sales came from customers who said ‘I’m calling from Twitter,’” Leach said. “Of the 26 new customers who had never been in the store before, 22 of them were from Twitter. All in all, ‘Twitter Friday’ was an eye-opener for us.” Multiple-topping specialty pizzas can be highly profitable not only because of their higher price points but also because fewer toppings are required to cover each pie. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 17
  • 18. CHAPTER 3 Marketing: As important as what is being sold A $7.99 one-topping special, for example, got on the menu or suggest some toppings has a decent margin built in. But every that go well together,” said Olivier. additional topping only builds on that margin, since all the other components of And, whenever those customized or the pizza are paid for in the original $7.99. predefined specialty pizzas include premium ingredients, the price should Multiple-topping specialty pizzas — most reflect the added value. Savvy pizza shop of which typically have an attractive name, operators quickly learn which toppings such as The Supreme or The Works — can customers perceive to be worthy of a be highly profitable not only because of higher cost — while realizing the higher their higher price points but also because margin they bring as well. fewer toppings are required to cover each pie. For instance, while it may take four Online calculators on the Burke website ounces of any single topping to cover (www.BurkeCorp.com/Tools) can help the a 14-inch pizza, a three-topping pizza operator conduct a cost-benefit analysis won’t require twelve ounces of toppings to of higher quality ingredients, as well as appear full. Adding the full amount of all assess the profit potential of the addition of three — let’s say, sausage, pepperoni and “gourmet” or specialty items to the menu. mushroom — could overwhelm the crust and not bake out fully or in the same time The flip side — using basic toppings— as the crust and cheese. works just as well to increase margins. For example, if an operator wants to increase “I learned to back off about 25 percent the coverage of the standard sausage of each topping when somebody wanted topping without increasing the actual three or four on there,” said pizza industry portion size, a finer crumbled sausage (or consultant Ostrander. “It’s just too much to ground beef or diced pepperoni) can be put on there all at once.” used. The result is better coverage and improved value perception (i.e., sausage Several operators said posting a toppings in every bite), without increasing the food list separately, either on a menu board or cost. on table menus, encourages customers to search for interesting offerings and then customize their pizzas. It’s what is being sold, too David Yudkin has two kinds of pepperoni Howard Olivier, owner of Flying Pie on the menu at Hot Lips Pizza in Portland, Pizzaria in Boise, Idaho, does just that. But Ore.: a standard manufactured variety and he also trains his counter workers to lead his own “house-made pepperoni.” customers to combinations of toppings — be they premade or a la carte — that are “I’m making 100 pounds of it every best for them. other week now,” said Yudkin, who also makes his own prosciutto. “It’s incredibly “We first try to get a sense of what they like popular.” and then lead them to a pizza we’ve already © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 18
  • 19. CHAPTER 3 Marketing: As important as what is being sold The sky’s the limit on limited-time offers By Liz Hertz, marketing director, Burke Corp. ¾ Start with the ingredients. Guidelines for ingredient selection include: There’s nothing limiting about limited- time offers (LTOs). They offer operators • Pair on-trend items with familiar an opportunity not only for menu ingredients that are already found experimentation and creativity but also for on the menu (andouille with more increased sales. And yet a successful LTO is traditional meat toppings, for not as simple as featuring the latest recipe example) development idea coming from a creative chef. When operators do due diligence on • Choose ingredients that are idea development, operational execution and traditionally paired together (steak marketing support, the sky’s the limit on the and potatoes, beef and bacon) success of LTOs. • Showcase seasonal or regional favorites (locally grown fresh Idea development tomatoes, Texas or Kansas City BBQ) ¾ Listen. Regardless of how great the • Experiment with cheese (regional idea sounds, success requires a good cheeses or trendy cheeses found on fit with the customer base. So always other local menus). start by listening to the customer, and then augment that with information Operational execution from employees, suppliers and other industry resources. One way to find ¾ Plan. Whether it’s a single operation or interesting combinations that appeal to a large multi-unit, take time for adequate consumers in the area is to look at menus planning and include individuals with in other segments, such as fine dining or responsibility for all functional areas. sandwich shops. R&D, marketing, purchasing, operations, training and finance all play an important ¾ Find a fit. The most successful menu role in the success of the LTO. ideas provide a good fit with the restaurant concept. For example, when ¾ Train employees. Successful execution Stone Hearth Pizza in Sudbury, Mass., of an LTO requires training. Back-of-the- a Neapolitan-style pizzeria, added a house employees need to know how to barbecue chicken pizza, the recipe prepare the new menu item, while front- featured other ingredients that are of-the-house staff must be able to tell the regularly used in the restaurant, such customer about the new menu offering. as white beans, broccoli rapini and artichokes. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 19
  • 20. CHAPTER 3 Marketing: As important as what is being sold Not only does his pepperoni “taste like has a weekly Gourmet Night, when cooks nothing else I’ve had,” it’s made from 100 experiment with new ideas for a pizza percent organically raised pork, something buffet. Those that sell well often make it to highly eco-conscious Portlanders the menu. appreciate. Yudkin also is well-known in the community for his support of local But perhaps his best attention-getter is farmers, and those efforts have garnered Flying Pie’s annual habañero festival in Hot Lips the kiss of endorsement from a July, when the ultra-hot red and orange dedicated following. peppers are in season and flown in fresh from Mexico. The festival draws people “The really big benefit of something (like from as far away as 200 miles, Olivier said, the house-made pepperoni) is that it but in the process, Flying Pie gains repeat creates a buzz. People are talking about it, customers. and that’s great P.R.,” said Yudkin. “It’s also fun for me to do it, though it’s very labor “It’s interesting to see the (long-term) intensive.” impact of something as simple as a pepper topping,” he said. “It shows that While Olivier said customers still love different things, now and then, get people’s meat toppings more than anything, he said attention. It keeps things fresh.” they also like occasional variety. Flying Pie © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 20
  • 21. Chapter 4 Safe handling: As important as taste W hile the proliferation of fully cooked topping varieties and Fully cooked pizza sausage their ease of use made them attractive choices two decades ago, food Industry Industry Typical Burke safety concerns — especially in the wake of parameter standard count many raw-meat-related E. coli poisonings — fuel their popularity today. Aerobic plate count <20,000/gm <100/gm “You can do all the (temperature Coliforms <100/gm <10/gm maintenance) of raw products just right Generic E. coli <10/gm <10/gm and still face cross-contamination,” said Salmonella Negative Negative Casey Frye, vice president of research and Listeria Negative Negative development at Burke Corp. “You’ve still got people topping pizzas, taking money Raw pizza sausage and touching everything; spreading those pathogens is just that easy.” Parameter Typical result Seagle Pizza’s Gani said his company Aerobic plate count 10,000 to 1,000,000 /gm abandoned raw meat toppings years ago. Coliforms 100 to 5,000 /gm Generic E. coli 100 to 5,000 /gm “Our founder, Tom Monaghan, used raw Salmonella May be positive (up to 33 sausage when he started, but the company percent in pork, up to 10 stopped it for safety issues,” he said. “It’s percent in beef ) just not worth the risk to us.” Listeria May be positive (about 1 to 5 percent) Not fail-safe, but close While no topping or sanitation system is foolproof, combining the best safety president of technical services and quality information with the safest products assurance, said even pizza cooks who use available, Frye said, dramatically reduces fully cooked toppings must be mindful of the risk of food poisoning. where they put their hands at all times. He supplied the table included in this guide “You still have to be concerned about to illustrate the difference in microbial where those hands were before they counts between raw pizza sausage and fully handled the product,” he said. “But if that cooked pizza sausage. As striking as those product is fully cooked, at least it should differences are, John Olson, Burke’s vice have a low microbe count.” © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 21
  • 22. CHAPTER 4 Safe handling: As important as taste Advantages of fully cooked meats There are many advantages of using fully 3. Convenience cooked meat toppings and fillings. Here are the top four: Using fully cooked meat toppings and fillings is much more convenient than using uncooked meat products. Right 1. Food safety after cooking, Burke fully cooked meat toppings and fillings are individually Stories of contamination problems and quick frozen, locking in freshness. food-borne illnesses due to uncooked Consequently, the meat nuggets and or undercooked meats, or cross- crumbles can be kept frozen until contamination of raw meat to fully needed and are pourable in the frozen prepared foods, appear on television state. In fact, they can be placed on and in print news almost weekly. In the pizza while still in the frozen state. some instances, the severity of illnesses However, frozen raw meats must be led to death. Raw meat contains high thawed before using, creating purge loss amounts of bacteria, but proper cooking (moisture runoff ), reduced freshness, destroys the bacteria that cause food- risk of bacterial growth and cross- borne illness and food spoilage. Using contamination, and reduced “in-process” fully cooked meats reduces the risk inventory. And with the convenience of of introducing microbial dangers and fully cooked meats, pies are assembled cross-contamination problems into the more quickly, resulting in quicker operation. throughput and faster table turns. 2. Product stability 4. No waste Fully cooked meats have a longer shelf With fully cooked meats, the operator life than raw meats due to the slower uses just what is needed; the rest remains oxidation rate occurring in cooked meats. in the freezer for another day. An In addition, while raw sausage products additional benefit is the lack of waste or are often frozen to increase shelf life, the grease. And there is no excessive grease product stability and flavor deteriorates on top of the pizza or make table. since raw sausage takes much longer to freeze than fully cooked toppings. Courtesy of Burke Corp. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 22
  • 23. CHAPTER 4 Safe handling: As important as taste Frightening food-borne pathogens The U.S. Public Health Service has Salmonella: Most common cause of identified several microorganisms food-borne deaths. Responsible for as being the biggest culprits in food- millions of cases of food-borne illness borne illness. Here’s a short list of what annually. Sources: raw and undercooked could result from poorly handled pizza eggs, undercooked poultry and meat, toppings. dairy products, seafood, fruits and vegetables. Campylobacter: Most common bacterial cause of diarrhea in the United States. Staphylococcus aureus: This bacterium Sources: raw and undercooked meat and produces a toxin that causes vomiting poultry, raw milk and untreated water. shortly after ingestion. Sources: cooked foods high in protein, such as meats, as E. coli 0157: A bacterium that can well as salads, bakery products and dairy produce a deadly toxin that causes products. approximately 73,000 cases of food-borne illness each year in the United States. Shigella: Causes an estimated 300,000 Sources: meat, especially undercooked or cases of diarrhea-related illnesses. raw hamburger; produce and raw milk. Sources: salads (potato, tuna, shrimp, macaroni and chicken), raw vegetables, Listeria monocytogenes: Causes milk and dairy products and poultry, listeriosis, a serious disease for pregnant as well as poor hygiene, which passes women, newborns and adults with shigella from person to person. weakened immune systems. Sources: soil and water. Found in dairy products, raw Vibrio vulnificus: Causes gastroenteritis and undercooked meat, poultry, seafood or a syndrome known as primary and produce. septicemia. People with liver diseases are especially at high risk. Sources: raw or undercooked seafood. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 23
  • 24. Chapter 5 Meats: Still the top toppings W hen operators are asked what somewhere to think, “I’ll bet this (fill in the toppings sell the best, meat blank) would taste good on a pie.” toppings are it. In the decades since, pork sausage, ground When PizzaMarketplace.com asked beef and pepperoni have become the pizzeria operators which topping was the standards for pizza toppings. Beyond most popular among their customers, the the also-popular mushroom, demand for answer was pepperoni. According to the nearly all other toppings is much smaller. 2010 Pizza State of the Industry report, almost 200 pizzeria executives surveyed “Pepperoni, sausage and mushrooms,” for the study ranked pepperoni as their wrote Steve Wollmershauser, owner most popular topping. of Antonio’s Pizza in San Antonio, in an e-mail asking for the most popular Though the birthplace of pizza is credited toppings at his restaurant. But that doesn’t to Italy, according to Evelyne Slomon, mean he’s not serving more adventurous meat toppings are America’s contribution. meat toppings. Along with Antonio’s Taco Slomon’s doctoral thesis focused on the Pizza (taco meat is seasoned heavily with history of pizza and eventually became the seminal work The Pizza Book. “You look at wherever pizza is, and what’s on it is what the people there eat most,” said Slomon. “Italians aren’t the meat- eaters we are here in the U.S., so you see pretty simple toppings there: basil, good cheese, some seafood and occasionally a little meat.” Slomon said she hasn’t been able to pinpoint when pepperoni first appeared on pizza, but she believes it was sometime between 1930 and 1950. During that time, pizza’s popularity began a westward crawl from East Coast cities heavily populated with Italian immigrants to Midwestern cities where it had never been served before. Near those cities were vast herds of livestock, and in the cities were slaughterhouses and food production plants churning out large quantities of meat. Pork sausage, ground beef and pepperoni are the standards for As far as anyone can tell, such abundance pizza toppings. Demand for nearly all other toppings is much eventually inspired a pizza maker smaller. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 24
  • 25. CHAPTER 5 Meats: Still the top toppings cumin and chili powder), he offers gyro While sausage has reigned as the most (pronounced “eeyro”), a Greek favorite favored pork topping, Sugardale Foods’ made from heavily seasoned minced lamb Slaughter said bacon has become the that’s roasted on a spit and sliced off in fastest-growing meat topping category in strips. the past 10 years. The company produces fully cooked toppings, such as diced bacon. Over the past decade, chicken toppings have taken off as well. At DoubleDave’s “We cut it so it looks like somebody fried Pizzaworks in Austin, Texas, barbecue it up in the back room and chopped it up chicken pizza is a strong seller, and garlic with a knife; it’s got a natural look to it, not chicken strips sell well on pies at Shotgun a cookie-cutter look,” he said. Dan’s in Sherwood, Ark. Many customers are drawn to chicken as a perceived Pizza toppings have taken an ethnic turn in “healthier” topping. recent years as well. Hispanic-influenced sausages such as chorizo have become Chicken is currently the third most popular pizza toppings, according to the popular pizza topping, according to the Pizza State of the Industry study, as have 2010 Pizza State of the Industry report, up Italian-inspired meats such as salami and from fifth place in the 2007 study. prosciutto. But as the general manager of the three- store Shotgun Dan’s points out, winged Be specific toppings will never fly like those made of Choice and customization of fully beef and pork. cooked meat toppings has changed the industry significantly over the past 25 “We’re kind of known for the amount of years, said Burke’s Hertz. What began as toppings we pile on here,” said Gary King, a move toward convenience has become Shotgun Dan’s general manager. “We put an opportunity for operators to ensure our toppings above the cheese and below it. There’s just a lot on there.” Meat topping preferences by region The Federal Hill pizza sold at Ronzio Pizza in Lincoln, R.I., gets a heaping helping of By Liz Hertz, marketing director, Burke Corp. bias-cut Italian sausage links. According to owner Angelone, the sliced links reflect It’s no surprise that pepperoni is the favorite meat pizza the Italian restaurant heritage of the topping of the U.S. consumer and that sausage comes in Providence neighborhood after which the as a clear second. However, this is not the whole story, pizza is named. as preferences for meat toppings vary regionally. Visit the Burke Corporation website at www.BurkeCorp. “Our other sausage comes in pretty good- com/trends to find a summary of some of the findings size chunks, but (the bias-cut links) are from The Pizza Consumer Trend Report, conducted something we think adults here like,” by Technomic Inc., revealing national and regional Angelone said. “It’s sort of traditional.” consumer pizza-topping preferences. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 25
  • 26. CHAPTER 5 Meats: Still the top toppings consistency and “dial in” their exact taste, texture, color and performance preferences. No longer are manufactured meat toppings one-size-fits-all. “The operator has hundreds of options when it comes to toppings,” Hertz said. “Especially with something like sausage … flavor, shape, size, color, look, you name it, it’s done today.” Indeed, the company’s sausage, pork and beef toppings line alone provides an array of flavors and textures. The company also offers pepperoni, meatballs, Canadian- style bacon, salami, chicken strips, beef strips, Mexican-style meats and more. “You can’t come to a toppings company any longer and just say you want the Italian sausage,” said Hertz. “When selecting fully cooked toppings, operators need to think about what flavor profile and product characteristics best suit their needs.” Cost controls Recipe courtesy of Burke Corp. For operators who are looking for a way to reduce topping costs, the addition of “They really can drive down costs,” said extenders such as soy-protein products can Frye, adding that a large number of Burke be a possible solution. customers request extenders. “Extenders also allow for the addition of water, which According to Burke’s Frye, three basic helps moisture retention. And if you extenders are used in pizza toppings: reduce that loss, you get a greater cooked soy flour (about 50 percent protein), soy yield.” concentrate (about 65 percent protein) and soy isolate (about 90 percent protein). Taking time to understand extenders, as well as all-meat products, will help The trick in using extenders, Frye said, operators in both purchasing and naming is to replicate the meat texture as closely their toppings. The USDA’s standards of as possible without adding too much soy identity define products such as sausage, flavor. and strict adherence to ingredients © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 26
  • 27. CHAPTER 5 Meats: Still the top toppings Standards of identity Bacon: Describes the cured belly of a swine that pork sirloin hips are included or that carcass. If meat from other portions of the the product is made entirely from pork carcass is used, the product name must be sirloin hips, e.g., “Canadian-style bacon — qualified to identify the portions, e.g., “pork includes pork sirloin hips” or “Canadian- shoulder bacon.” style bacon—made from pork sirloin hips.” A sweet curing ingredient, such as sugar, Barbecued meats: Barbecued meats, may be used. such as product labeled “beef barbecue” or “barbecued pork,” must be cooked by Ham shank roll: A lower-cost alternative the direct action of dry heat resulting to Canadian-style bacon using ham shank from burning hard wood or hot coals for muscles. a sufficient period to assume the usual characteristics of a barbecued item, Capaccollo, cooked (also known as including a brown crust on the surface and capicola, capocolla, capacola, capicollo, the rendering of surface fat. The product cappicola, capacolo): Boneless pork may be basted with a sauce during the shoulder butts cured and then cooked. cooking process. The weight of barbecued The curing process may be dry curing, meat cannot exceed 70 percent of the immersion curing or pump curing. The weight of the fresh, uncooked meat. cured product is coated with spices and paprika before cooking. This product must Canadian-style bacon (from the United be labeled with “cooked” as part of the States): Canadian-style bacon is made product name. from a trimmed boneless pork loin. The tenderloin and the flesh overlying the Chorizo: Can be used for any type of blade bone are excluded. The surface fat chorizo sausage that is cooked, dry, (and false lean when necessary) must be semidry, cured and fresh, without further trimmed. A sweet curing ingredient, such product name qualification. Other as sugar, may be used. requirements for various types of chorizo apply, including the sausage standard. It is Canadian-style bacon made with or from seasoned with Spanish pimento and red pork sirloin hips: The sirloin is obtained pepper. Partially defatted pork fatty tissue by removing a short section of the pork is acceptable in chorizo. loin immediately in front of the hip or pelvic bone. The sirloin hip is obtained Extenders/binders/soy protein products: by removing the half of the sirloin, which Whenever extenders such as soy flour, comprises the posterior end of the pork defatted soy grits, soy protein concentrate, loin. The tenderloin is not included. The isolated soy protein and similar products labeling must bear a qualifying statement, are used as ingredients in meat and poultry adjacent to the product name, clarifying products, they must be called by their © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 27
  • 28. CHAPTER 5 Meats: Still the top toppings common or usual name (e.g., soy flour, considered the equivalent to 12 percent soy protein isolate, etc.). According to of the other binders or extenders). The the classification or standard for these permitted binders and extenders include, items, soy flour is considered to have but are not limited to, cereal, breadcrumbs, approximately 50 percent protein; soy cracker meal, soy flour, soy protein protein concentrate contains a minimum of concentrate, isolated soy protein and TVP. 65 percent protein moisture-free basis; and Seasonings vary widely but commonly soy protein isolate contains a minimum of include herbs, garlic, onions and pepper. 90 percent protein moisture-free basis. Two percent isolated soy protein is equivalent Ground beef: Beef of skeletal origin used to 3.5 percent binders. If soy extenders in the preparation of chopped beef, ground products are textured, then “textured” beef or hamburger. Heart meat and tongue should also be included in the name. Use meat as organ meats are not acceptable of the term “textured vegetable protein” ingredients in chopped beef, ground beef (TVP) is acceptable when the textured soy or hamburger. May not contain added fat. products are mixed with spices, colorings, Maximum total fat is 30 percent. No level enrichments, etc., and the ingredients of seasoning or extension is allowed in of the TVP are listed parenthetically. ground beef. “Vegetable protein product” (VPP) is an acceptable declaration for a soy product Pepperoni: A dry sausage prepared from fortified in accordance with USDA Food pork or pork and beef. Combinations and Nutrition Service regulations. The containing more than 55 percent beef are ingredients of the VPP must be listed labeled pork and beef pepperoni. Pepperoni parenthetically, however. One other made exclusively with beef must be called extender commonly used in low-cost ham beef pepperoni. Extenders and binders products is carrageenan, which is made are not permitted in pepperoni. Hearts, from seaweed. tongues and other byproducts are not acceptable ingredients. Typically seasoned Ham: Fresh ham that has been cured and with black pepper, red pepper, garlic and may be either smoked or unsmoked. paprika (the seasoning that gives it its rich, red and recognizable color). Parma ham/prosciutto di Parma: Ham, when labeled “Parma ham” and/ Pepperoni with poultry: Poultry may be or “prosciutto di Parma,” can only be that added to pepperoni if properly labeled. If which is produced in the region of Parma, the meat block contains 20 percent or less Italy, in accordance with Italian law. poultry, the product is labeled “pepperoni with turkey (kind) added.” When poultry Meatballs: Uncooked or cooked pork, beef, over 20 percent of the meat and poultry veal and lamb, and other ingredients in a block product is labeled “pork and turkey ball form. Product must contain at least 65 (kind) pepperoni,“ an MPR of 1.6:1 is percent meat. Binders and extenders are applied. If the amount of poultry exceeds limited to 12 percent of the total product that of the meat, the product label reads (6.8 percent of isolated soy protein is “turkey and pork pepperoni.“ This would carry a poultry legend. © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 28
  • 29. CHAPTER 5 Meats: Still the top toppings Salami, beef: A cooked, smoked sausage, ingredients: spices (including paprika) usually mildly flavored, in a large casing, and flavorings, water or ice, red or green containing coarsely ground beef. Cereals peppers, dehydrated or fresh onions, garlic, and extenders are permitted. May contain parsley, sugar, dextrose, corn syrup, corn fat. Product does not have to be labeled syrup solids, glucose syrup, monosodium cooked. glutamate and antioxidants. According to Frye, one quick way to determine how an Salami, Italian: A dry salami that is typical Italian sausage may taste is by looking at of the San Francisco area. Traditionally its color. If it’s greenish-gray, it’s typically it was distinguished by its covering of a sweet and seasoned with anise and fennel. white mold, but this is not required. This If it’s largely brown, the predominant salami consists of about 80 percent finely seasonings will be pepper and garlic. If it chopped pork, to which a small amount bears a red tint, it is likely seasoned with of pork fat may be added. Nonfat dry milk paprika, possibly red pepper and garlic. can comprise 3.5 percent of the finished product. The remainder consists of Pork sausage: Product identified as pork chopped beef, seasoning, salt and curing sausage does not include the use of pork agent. cheeks. When such an item is offered as “whole hog,” tongues, hearts and cheeks Sausage, fresh: Made of fresh, uncured may be used in the natural proportion as meat, generally cuts of fresh pork and found in the hog carcass. “Fresh” is used in sometimes beef. Its taste, texture, the name when the product is not cured, tenderness and color are related to the ratio cooked and/or smoked. Can contain no of fat to lean. Trimmings from primal cuts, more than 50 percent fat. This sausage may e.g., pork, loin, ham and shoulders, are also be labeled as breakfast sausage. often used. Typically seasoned with black pepper, sage, sometimes red pepper for Sausage, whole hog: Prepared with fresh spicier preferences and occasionally ginger. and/or frozen meat from swine. The Dextrose may be added to assist browning. finished product cannot contain more than 50 percent fat. To facilitate chopping Sausage, Italian: Italian sausage products or mixing, water or ice may be used in an are cured or uncured sausages containing amount not to exceed 3 percent of the total at least 85 percent meat, or combination ingredients used. of meat (beef, veal and/or pork) and fat, with the total fat content constituting * Sources: USDA Food Standards and Labeling Policy Book; Burke Corporation, Food Lover’s Companion not more than 35 percent of the finished (second edition), by Sharon Tyler Herbst; “Meat product. Such products shall contain salt, Processing News,” Kansas State University Agricultural black pepper and either fennel or anise, Experiment Station and Cooperative Extension Service or a combination of fennel and anise. May contain any or all of the following optional © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 29
  • 30. CHAPTER 5 Meats: Still the top toppings guidelines is mandatory (see related loin only. If any other cut of meat is used, “Standards of identity” table on pages 27 it must be declared, such as Canadian-style through 29). bacon made with or from sirloin hips. For example, aside from approved To add to the misunderstanding, said seasonings and water, Italian sausage is Hertz, a product called ham shank roll is an all-meat product. Once an extender also often billed on menus as Canadian is added, the product would be called bacon. “cooked Italian-style pork topping.” Even if only the meat-to-fat ratio is altered, it may “A good way to tell whether it’s the real no longer be called Italian sausage. thing is to see what they’re charging for their pizzas,” she said. “Real Canadian- The confusion of naming conventions style bacon is a premium product in both goes beyond sausage. According to Hertz, quality and cost; alternatives are typically one of the pizza industry’s most misused cheaper.” topping terms is Canadian-style bacon. By the USDA’s rules, Canadian-style bacon must be made from trimmed boneless pork © 2011 NetWorld Alliance LLC | Sponsored by Burke Corporation 30