A presentation of numerous tools for use by knowledge workers in organizations. Some apply to the individual level, some to the process level and some to the organizational level. All are useful in various ways in various settings.

1. A Potpourri of Tools for Knowledge
Workers
An Interactive Presentation
Arizona Chapter ISPI – November 7, 2012
by Fred Nickols, CPT

2. Session Overview
 Introduction
 Four Categories of Tools
 General Purpose
 Problem Solving
 Organizational
 Human Performance
 Q&A
 The Book
© Fred Nickols 2012 2

3. General Purpose Tools
 Goals Grid
 Strategy-Execution Matrix
 Change Acceptance Cycle
 OAR Planning-Action Model
 Energy Equations
© Fred Nickols 2012 3

4. The Goals Grid
© Fred Nickols 2012 4

5. Strategy-Execution Matrix
© Fred Nickols 2012 5

6. Change Acceptance Cycle
© Fred Nickols 2012 6

7. The OAR Model
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8. Energy Equations
© Fred Nickols 2012 8

9. Problem Solving Tools
 Five Kinds of Gaps
 Three Approaches
 Problem Solving Bases
 EL PASO Model
 Solution Engineering
 Performance Architecture
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10. Five Kinds of Gaps
© Fred Nickols 2012 10

11. Three Approaches
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12. Problem Solving Bases
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13. The EL PASO Model
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14. Solution Engineering
© Fred Nickols 2012 14

15. Performance Architecture
© Fred Nickols 2012 15

16. Organizational Tools
 The Infinite Loop Model
 The Sustainable Organization
 Three Kinds of Strategy
 The 4R Process Model
 Stakeholder Relationship
 Stakeholder Scorecard
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17. Infinite Loop Model
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18. Sustainable Organization
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19. Elements of Organization
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20. Three Kinds of Strategy
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21. 4R Process Model
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22. Stakeholder Relationship
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23. Stakeholder Scorecard
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24. Human Performance Tools
 Omission-Commission Matrix
 Skinner meets Lewin
 P=f(I…E…)
 The GAP-ACT Model
 Elements of Performance
 PCT 101
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25. Omission-Commission
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26. Skinner meets Lewin
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27. P = f(I…E…)
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28. The GAP-ACT Model
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29. Elements of Performance
© Fred Nickols 2012 29

30. PCT 101
© Fred Nickols 2012 30

31. Q & A
© Fred Nickols 2012 31

32. Contact Information
© Fred Nickols 2012 32
Fred Nickols
Managing Partner
DISTANCE CONSULTING LLC
1558 Coshocton Ave – Suite 303
Mount Vernon, OH 43050
(740) 504-0000
fred@nickols.us
www.nickols.us
“Assistance at a Distance” SM