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Introduction to
R & M Management



   Fred Schenkelberg
   Ops A La Carte, LLC
Reliability Engineering & Management Consultant




      Fred Schenkelberg
      Senior Reliability Consultant
      Ops A La Carte, LLC
      (408) 710-8248
      fms@opsalacarte.com



                  2013 RAMS – Tutorial 4A - Schenkelberg   2
Tutorial Objectives

                                  To introduce an outline to
                                  guide management of an
                                  effective reliability
                                  program.

                                  To make you think about
                                  how to integrate reliability
                                  engineering within an
                                  organization.

              2013 RAMS – Tutorial 4A - Schenkelberg
First Challenge as Reliability Engineer

New heating cable design

How long will it last?




                  2013 RAMS – Tutorial 4A - Schenkelberg   4
What did I need to know?

Timeline
Budget
Samples

What else?




              2013 RAMS – Tutorial 4A - Schenkelberg
How long1 or 5 year
Is this a should it last?
problem?

What is the goal?

How does your organization
state
reliability goals?
               2013 RAMS – Tutorial 4A - Schenkelberg   6
Outline of topics

•   Specifications
•   Apportionment
•   Feedback Mechanisms
    •   What will fail?
    •   When will it fail?
•   FRACAS
•   Maintenance Considerations
•   Value

                        2013 RAMS – Tutorial 4A - Schenkelberg   7
2013 RAMS – Tutorial 4A - Schenkelberg
Reliability Goal

Function

Environment

Duration

Probability



               2013 RAMS – Tutorial 4A - Schenkelberg
Balance with other objectives
Features or functions of                               the product

Cost of the product

Time to market

Reliability
              2013 RAMS – Tutorial 4A - Schenkelberg            10
•Cable, sensor, power supply,
Cable part of a larger system
 controller, and connectors

•   Materials, processes, assembly,
    design, transportation, and
    installation




                2013 RAMS – Tutorial 4A - Schenkelberg   11
Story of 50% field failure rate




All elements met
reliability goal.

Field data agreed
                    2013 RAMS – Tutorial 4A - Schenkelberg   12
Outline of topics

•   Specifications
•   Apportionment
•   Feedback Mechanisms
    •   What will fail?
    •   When will it fail?
•   FRACAS
•   Maintenance Considerations
•   Value

                        2013 RAMS – Tutorial 4A - Schenkelberg   13
Apportion the goal



                               Sys

Sub 1    Sub 2              Sub 3                    Sub 4   Sub 5




                 2013 RAMS – Tutorial 4A - Schenkelberg          14
Apportion the goal



                               Sys

Sub 1    Sub 2              Sub 3                    Sub 4   Sub 5

With series system,
product of sub system reliability
is system reliability.
                 2013 RAMS – Tutorial 4A - Schenkelberg          15
Apportion complete goal

Function

Environment

Duration

Probability



              2013 RAMS – Tutorial 4A - Schenkelberg
NoStory of “you need to improve reliability”
   goal
No field data
No Pareto of issues




Just make it better,
as warranty expenses too –high4A - Schenkelberg
                     2013 RAMS Tutorial           17
Outline of topics

•   Specifications
•   Apportionment
•   Feedback Mechanisms
    •   What will fail?
    •   When will it fail?
•   FRACAS
•   Maintenance
    Considerations
•   Value
                         2013 RAMS – Tutorial 4A - Schenkelberg
Two basic questions



What will fail?

When will it fail?

Information to permit appropriate
product development decisions
              2013 RAMS – Tutorial 4A - Schenkelberg   19
Henry Petroski
Design Paradigms




           2013 RAMS – Tutorial 4A - Schenkelberg
Discovery




            2013 RAMS – Tutorial 4A - Schenkelberg   21
Discovery Tools
Discovery Tools




            2013 RAMS – Tutorial 4A - Schenkelberg   22
Outline of topics

•   Specifications
•   Apportionment
•   Feedback Mechanisms
    •   What will fail?
    •   When will it fail?
•   FRACAS
•   Maintenance
    Considerations
•   Value
                         2013 RAMS – Tutorial 4A - Schenkelberg
When will it fail?




  Everything Fails at some point.
               2013 RAMS – Tutorial 4A - Schenkelberg   24
Typical early life failures

Product does not meet
design specifications

Material or component
   characterization
Process characterization
Assembly characterization


Process control – focus on what’s
important         2013 RAMS – Tutorial 4A - Schenkelberg   25
Prediction of early life failures
Not commonly possibly for unknown variation

Design in some margin
              Derating
          Safety factor
     Determine margin

If variation is know, determine probability of
failures – still difficult to know when though.
                 2013 RAMS – Tutorial 4A - Schenkelberg   26
Hit by a big hammer

Some stress is too large to accommodate
       Lightening
  Vehicle accident
    Meteor strike
        Hurricane

Possibly foreseen or expected, and not
economical to design the ability to withstand
                 2013 RAMS – Tutorial 4A - Schenkelberg   27
Prediction of overstress
Not commonly possibly

     Design errors
      Environment
    Unexpected use



When significant adverse consequence may occur
explore mitigation or fail safe approaches
                2013 RAMS – Tutorial 4A - Schenkelberg   28
Wear out and related

Everything fails –
eventually
Understand failure
mechanisms and
environment

The race to cause a failure



                     2013 RAMS – Tutorial 4A - Schenkelberg
Prediction of wear out

    Guesses
    Estimates
    Predictions
    Previous products
    Models
    Testing

               2013 RAMS – Tutorial 4A - Schenkelberg
Life testing

Standards
Set levels
Environmental extremes
Single stress and model for acceleration factor
Determine the model and acceleration factor
Physics of failure modeling/testing

Pick one that fits risk, resources, and time
                2013 RAMS – Tutorial 4A - Schenkelberg   31
Is it good enough?




2013 RAMS – Tutorial 4A - Schenkelberg   32
Is it good enough?


            How do we know?




2013 RAMS – Tutorial 4A - Schenkelberg   33
Is it good enough?


             How do we know?


             We understand the
             failure mechanisms
             & business objectives

2013 RAMS – Tutorial 4A - Schenkelberg   34
Outline of topics

Specifications
Apportionment
Feedback Mechanisms
  What will fail?
  When will it fail?
FRACAS
Maintenance
Considerations
Value
                       2013 RAMS – Tutorial 4A - Schenkelberg
FRACAS

A method to keep it all together

            Triage
     Prioritization
           Closure



Grey area of when to stop fixing and ship
                 2013 RAMS – Tutorial 4A - Schenkelberg   36
Maintenance Considerations




             2013 RAMS – Tutorial 4A - Schenkelberg   37
Value


    2013 RAMS – Tutorial 4A - Schenkelberg   38
Summary

Specifications
Apportionment
Feedback Mechanisms
  What will fail?
  When will it fail?
FRACAS
Maintenance
Considerations
Value
                       2013 RAMS – Tutorial 4A - Schenkelberg

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RAMS 2013 Tutorial Introduction to R & M Management

  • 1. Introduction to R & M Management Fred Schenkelberg Ops A La Carte, LLC
  • 2. Reliability Engineering & Management Consultant Fred Schenkelberg Senior Reliability Consultant Ops A La Carte, LLC (408) 710-8248 fms@opsalacarte.com 2013 RAMS – Tutorial 4A - Schenkelberg 2
  • 3. Tutorial Objectives To introduce an outline to guide management of an effective reliability program. To make you think about how to integrate reliability engineering within an organization. 2013 RAMS – Tutorial 4A - Schenkelberg
  • 4. First Challenge as Reliability Engineer New heating cable design How long will it last? 2013 RAMS – Tutorial 4A - Schenkelberg 4
  • 5. What did I need to know? Timeline Budget Samples What else? 2013 RAMS – Tutorial 4A - Schenkelberg
  • 6. How long1 or 5 year Is this a should it last? problem? What is the goal? How does your organization state reliability goals? 2013 RAMS – Tutorial 4A - Schenkelberg 6
  • 7. Outline of topics • Specifications • Apportionment • Feedback Mechanisms • What will fail? • When will it fail? • FRACAS • Maintenance Considerations • Value 2013 RAMS – Tutorial 4A - Schenkelberg 7
  • 8. 2013 RAMS – Tutorial 4A - Schenkelberg
  • 9. Reliability Goal Function Environment Duration Probability 2013 RAMS – Tutorial 4A - Schenkelberg
  • 10. Balance with other objectives Features or functions of the product Cost of the product Time to market Reliability 2013 RAMS – Tutorial 4A - Schenkelberg 10
  • 11. •Cable, sensor, power supply, Cable part of a larger system controller, and connectors • Materials, processes, assembly, design, transportation, and installation 2013 RAMS – Tutorial 4A - Schenkelberg 11
  • 12. Story of 50% field failure rate All elements met reliability goal. Field data agreed 2013 RAMS – Tutorial 4A - Schenkelberg 12
  • 13. Outline of topics • Specifications • Apportionment • Feedback Mechanisms • What will fail? • When will it fail? • FRACAS • Maintenance Considerations • Value 2013 RAMS – Tutorial 4A - Schenkelberg 13
  • 14. Apportion the goal Sys Sub 1 Sub 2 Sub 3 Sub 4 Sub 5 2013 RAMS – Tutorial 4A - Schenkelberg 14
  • 15. Apportion the goal Sys Sub 1 Sub 2 Sub 3 Sub 4 Sub 5 With series system, product of sub system reliability is system reliability. 2013 RAMS – Tutorial 4A - Schenkelberg 15
  • 16. Apportion complete goal Function Environment Duration Probability 2013 RAMS – Tutorial 4A - Schenkelberg
  • 17. NoStory of “you need to improve reliability” goal No field data No Pareto of issues Just make it better, as warranty expenses too –high4A - Schenkelberg 2013 RAMS Tutorial 17
  • 18. Outline of topics • Specifications • Apportionment • Feedback Mechanisms • What will fail? • When will it fail? • FRACAS • Maintenance Considerations • Value 2013 RAMS – Tutorial 4A - Schenkelberg
  • 19. Two basic questions What will fail? When will it fail? Information to permit appropriate product development decisions 2013 RAMS – Tutorial 4A - Schenkelberg 19
  • 20. Henry Petroski Design Paradigms 2013 RAMS – Tutorial 4A - Schenkelberg
  • 21. Discovery 2013 RAMS – Tutorial 4A - Schenkelberg 21
  • 22. Discovery Tools Discovery Tools 2013 RAMS – Tutorial 4A - Schenkelberg 22
  • 23. Outline of topics • Specifications • Apportionment • Feedback Mechanisms • What will fail? • When will it fail? • FRACAS • Maintenance Considerations • Value 2013 RAMS – Tutorial 4A - Schenkelberg
  • 24. When will it fail? Everything Fails at some point. 2013 RAMS – Tutorial 4A - Schenkelberg 24
  • 25. Typical early life failures Product does not meet design specifications Material or component characterization Process characterization Assembly characterization Process control – focus on what’s important 2013 RAMS – Tutorial 4A - Schenkelberg 25
  • 26. Prediction of early life failures Not commonly possibly for unknown variation Design in some margin Derating Safety factor Determine margin If variation is know, determine probability of failures – still difficult to know when though. 2013 RAMS – Tutorial 4A - Schenkelberg 26
  • 27. Hit by a big hammer Some stress is too large to accommodate Lightening Vehicle accident Meteor strike Hurricane Possibly foreseen or expected, and not economical to design the ability to withstand 2013 RAMS – Tutorial 4A - Schenkelberg 27
  • 28. Prediction of overstress Not commonly possibly Design errors Environment Unexpected use When significant adverse consequence may occur explore mitigation or fail safe approaches 2013 RAMS – Tutorial 4A - Schenkelberg 28
  • 29. Wear out and related Everything fails – eventually Understand failure mechanisms and environment The race to cause a failure 2013 RAMS – Tutorial 4A - Schenkelberg
  • 30. Prediction of wear out Guesses Estimates Predictions Previous products Models Testing 2013 RAMS – Tutorial 4A - Schenkelberg
  • 31. Life testing Standards Set levels Environmental extremes Single stress and model for acceleration factor Determine the model and acceleration factor Physics of failure modeling/testing Pick one that fits risk, resources, and time 2013 RAMS – Tutorial 4A - Schenkelberg 31
  • 32. Is it good enough? 2013 RAMS – Tutorial 4A - Schenkelberg 32
  • 33. Is it good enough? How do we know? 2013 RAMS – Tutorial 4A - Schenkelberg 33
  • 34. Is it good enough? How do we know? We understand the failure mechanisms & business objectives 2013 RAMS – Tutorial 4A - Schenkelberg 34
  • 35. Outline of topics Specifications Apportionment Feedback Mechanisms What will fail? When will it fail? FRACAS Maintenance Considerations Value 2013 RAMS – Tutorial 4A - Schenkelberg
  • 36. FRACAS A method to keep it all together Triage Prioritization Closure Grey area of when to stop fixing and ship 2013 RAMS – Tutorial 4A - Schenkelberg 36
  • 37. Maintenance Considerations 2013 RAMS – Tutorial 4A - Schenkelberg 37
  • 38. Value 2013 RAMS – Tutorial 4A - Schenkelberg 38
  • 39. Summary Specifications Apportionment Feedback Mechanisms What will fail? When will it fail? FRACAS Maintenance Considerations Value 2013 RAMS – Tutorial 4A - Schenkelberg

Editor's Notes

  1. Describe problem, scope and timeline. What I knew and didn’t know. Just part of a larger development project.
  2. When decision needs to be madeHow important is the decisionTesting resources (chambers, measurement systems)Model and failure mechanismsWhat models and testing would be acceptable (believed)?
  3. 20 year product with very few or none dropping in power output by 20% or more. Buried in concrete tied to rebar in mountain road bridges, activated during and for 4 hours after snowfall.
  4. First three are nearly possible to measure every day – R is not and at best only estimated. How to balance and make the appropriate decisions.Slightly different for maintained units – function, cost to maintain, time to repair, and availability
  5. The cable is part of a larger system
  6. Story of 50% field failure rate
  7. Include key suppliers or vendors by providing them full reliability goals appropriate to their element of the product
  8. Include key suppliers or vendors by providing them full reliability goals appropriate to their element of the product
  9. Maricopa & Phoenix Railroad Bridge Collapse – 1902 in Tempe AZ – flood water weaken – collapsed in following dry season
  10. Petroski – designers design away from failureIf it is unknown what will fail, how can the design avoid it?Current standing bridge built in 1912
  11. Literature, previous field returns, root cause analysis of any failure, engineering judgment, modeling and simulations, experimentationImage is a colored wood engraving, called Universum and is from The Flammarion engraving is a wood engraving by an unknown artist, so named because its first documented appearance is in Camille Flammarion's 1888 book L'atmosphère: météorologie populaire ("The Atmosphere: Popular Meteorology")
  12. Supply Chain and Manufacturing VariationOverstress conditionsWear out and related
  13. Rolling stones t shirt – new employee and separating circuit boards by hand
  14. Old diesel train buffer’s between cars
  15. Story of one organization with 31 failure mechanisms and model used for decision making
  16. Cable reliability testing and models
  17. Story of study by intern on what was found and what caused field failures
  18. Story of using reliability to achieve availability