2. Reliability Engineering & Management Consultant
Fred Schenkelberg
Senior Reliability Consultant
Ops A La Carte, LLC
(408) 710-8248
fms@opsalacarte.com
2013 RAMS – Tutorial 4A - Schenkelberg 2
3. Tutorial Objectives
To introduce an outline to
guide management of an
effective reliability
program.
To make you think about
how to integrate reliability
engineering within an
organization.
2013 RAMS – Tutorial 4A - Schenkelberg
4. First Challenge as Reliability Engineer
New heating cable design
How long will it last?
2013 RAMS – Tutorial 4A - Schenkelberg 4
5. What did I need to know?
Timeline
Budget
Samples
What else?
2013 RAMS – Tutorial 4A - Schenkelberg
6. How long1 or 5 year
Is this a should it last?
problem?
What is the goal?
How does your organization
state
reliability goals?
2013 RAMS – Tutorial 4A - Schenkelberg 6
7. Outline of topics
• Specifications
• Apportionment
• Feedback Mechanisms
• What will fail?
• When will it fail?
• FRACAS
• Maintenance Considerations
• Value
2013 RAMS – Tutorial 4A - Schenkelberg 7
10. Balance with other objectives
Features or functions of the product
Cost of the product
Time to market
Reliability
2013 RAMS – Tutorial 4A - Schenkelberg 10
11. •Cable, sensor, power supply,
Cable part of a larger system
controller, and connectors
• Materials, processes, assembly,
design, transportation, and
installation
2013 RAMS – Tutorial 4A - Schenkelberg 11
12. Story of 50% field failure rate
All elements met
reliability goal.
Field data agreed
2013 RAMS – Tutorial 4A - Schenkelberg 12
13. Outline of topics
• Specifications
• Apportionment
• Feedback Mechanisms
• What will fail?
• When will it fail?
• FRACAS
• Maintenance Considerations
• Value
2013 RAMS – Tutorial 4A - Schenkelberg 13
14. Apportion the goal
Sys
Sub 1 Sub 2 Sub 3 Sub 4 Sub 5
2013 RAMS – Tutorial 4A - Schenkelberg 14
15. Apportion the goal
Sys
Sub 1 Sub 2 Sub 3 Sub 4 Sub 5
With series system,
product of sub system reliability
is system reliability.
2013 RAMS – Tutorial 4A - Schenkelberg 15
17. NoStory of “you need to improve reliability”
goal
No field data
No Pareto of issues
Just make it better,
as warranty expenses too –high4A - Schenkelberg
2013 RAMS Tutorial 17
18. Outline of topics
• Specifications
• Apportionment
• Feedback Mechanisms
• What will fail?
• When will it fail?
• FRACAS
• Maintenance
Considerations
• Value
2013 RAMS – Tutorial 4A - Schenkelberg
19. Two basic questions
What will fail?
When will it fail?
Information to permit appropriate
product development decisions
2013 RAMS – Tutorial 4A - Schenkelberg 19
23. Outline of topics
• Specifications
• Apportionment
• Feedback Mechanisms
• What will fail?
• When will it fail?
• FRACAS
• Maintenance
Considerations
• Value
2013 RAMS – Tutorial 4A - Schenkelberg
24. When will it fail?
Everything Fails at some point.
2013 RAMS – Tutorial 4A - Schenkelberg 24
25. Typical early life failures
Product does not meet
design specifications
Material or component
characterization
Process characterization
Assembly characterization
Process control – focus on what’s
important 2013 RAMS – Tutorial 4A - Schenkelberg 25
26. Prediction of early life failures
Not commonly possibly for unknown variation
Design in some margin
Derating
Safety factor
Determine margin
If variation is know, determine probability of
failures – still difficult to know when though.
2013 RAMS – Tutorial 4A - Schenkelberg 26
27. Hit by a big hammer
Some stress is too large to accommodate
Lightening
Vehicle accident
Meteor strike
Hurricane
Possibly foreseen or expected, and not
economical to design the ability to withstand
2013 RAMS – Tutorial 4A - Schenkelberg 27
28. Prediction of overstress
Not commonly possibly
Design errors
Environment
Unexpected use
When significant adverse consequence may occur
explore mitigation or fail safe approaches
2013 RAMS – Tutorial 4A - Schenkelberg 28
29. Wear out and related
Everything fails –
eventually
Understand failure
mechanisms and
environment
The race to cause a failure
2013 RAMS – Tutorial 4A - Schenkelberg
30. Prediction of wear out
Guesses
Estimates
Predictions
Previous products
Models
Testing
2013 RAMS – Tutorial 4A - Schenkelberg
31. Life testing
Standards
Set levels
Environmental extremes
Single stress and model for acceleration factor
Determine the model and acceleration factor
Physics of failure modeling/testing
Pick one that fits risk, resources, and time
2013 RAMS – Tutorial 4A - Schenkelberg 31
32. Is it good enough?
2013 RAMS – Tutorial 4A - Schenkelberg 32
33. Is it good enough?
How do we know?
2013 RAMS – Tutorial 4A - Schenkelberg 33
34. Is it good enough?
How do we know?
We understand the
failure mechanisms
& business objectives
2013 RAMS – Tutorial 4A - Schenkelberg 34
36. FRACAS
A method to keep it all together
Triage
Prioritization
Closure
Grey area of when to stop fixing and ship
2013 RAMS – Tutorial 4A - Schenkelberg 36
Describe problem, scope and timeline. What I knew and didn’t know. Just part of a larger development project.
When decision needs to be madeHow important is the decisionTesting resources (chambers, measurement systems)Model and failure mechanismsWhat models and testing would be acceptable (believed)?
20 year product with very few or none dropping in power output by 20% or more. Buried in concrete tied to rebar in mountain road bridges, activated during and for 4 hours after snowfall.
First three are nearly possible to measure every day – R is not and at best only estimated. How to balance and make the appropriate decisions.Slightly different for maintained units – function, cost to maintain, time to repair, and availability
The cable is part of a larger system
Story of 50% field failure rate
Include key suppliers or vendors by providing them full reliability goals appropriate to their element of the product
Include key suppliers or vendors by providing them full reliability goals appropriate to their element of the product
Maricopa & Phoenix Railroad Bridge Collapse – 1902 in Tempe AZ – flood water weaken – collapsed in following dry season
Petroski – designers design away from failureIf it is unknown what will fail, how can the design avoid it?Current standing bridge built in 1912
Literature, previous field returns, root cause analysis of any failure, engineering judgment, modeling and simulations, experimentationImage is a colored wood engraving, called Universum and is from The Flammarion engraving is a wood engraving by an unknown artist, so named because its first documented appearance is in Camille Flammarion's 1888 book L'atmosphère: météorologie populaire ("The Atmosphere: Popular Meteorology")
Supply Chain and Manufacturing VariationOverstress conditionsWear out and related
Rolling stones t shirt – new employee and separating circuit boards by hand
Old diesel train buffer’s between cars
Story of one organization with 31 failure mechanisms and model used for decision making
Cable reliability testing and models
Story of study by intern on what was found and what caused field failures
Story of using reliability to achieve availability