This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/conducting-an-opening-meeting-for-a-quality-audit-245 This PowerPoint serves as a template for external and internal quality auditors who are conducting an opening meeting for quality audit based on the ISO 9000:2008 Quality Management System. CONTENTS: Audit Team Introduction of Auditees Audit Standards/Criteria Audit Scope Audit Objective Audit Methodology Confidentiality of Information Resources Major Non-cornormance Minor Non-conformance Observation Closing Meeting Appendix - ISO 9000:2008 Clauses

1. © Operational Excellence Consulting. All rights reserved.
This PowerPoint serves as a template for external and internal quality
auditors who are conducting an opening meeting for quality audit based on
the ISO 9000:2008 Quality Management System.
Conducting an Opening
Meeting for a Quality Audit
Step by step approach to conducting an opening
meeting for a quality audit

2. © Operational Excellence Consulting. All rights reserved.
<Name of Client
Organization>
Opening Meeting
Welcome to the

3. © Operational Excellence Consulting. All rights reserved. 5
Introduction of Auditees
• Please introduce yourself
 Your name
 Your role in the organization
 Any specific responsibility related to the QMS

4. © Operational Excellence Consulting. All rights reserved. 7
Audit Scope
Scope of Audit:
• State the scope of audit
• Example:
 Management and Operations of Network of US Public
Libraries

5. © Operational Excellence Consulting. All rights reserved.
Audit Plan

6. © Operational Excellence Consulting. All rights reserved. 11
Audit Methodology
• Interview of relevant personnel
 Persons with appropriate levels and functions
performing activities or tasks within the scope of the
audit

7. © Operational Excellence Consulting. All rights reserved. 13
Confidentiality of Information
• Information will be kept confidential
• Information will be used only for the purpose of
conducting this audit

8. © Operational Excellence Consulting. All rights reserved.
Audit Findings

9. © Operational Excellence Consulting. All rights reserved. 17
Minor Non-conformance
• This refer to a minor deficiency to comply with
the standard and may be one of the following:
 a failure in some part of the organization’s
documented system relative to the standard
requirements.
 a single observed lapse in one item of the
organization’s management system.

10. © Operational Excellence Consulting. All rights reserved. 19
Closing Meeting
• Closing Meeting at 1530hrs
• Management staff, auditees and other key
personnel are welcomed to attend the closing
meeting

11. © Operational Excellence Consulting. All rights reserved.
Appendix - ISO
9000:2008 Clauses

12. © Operational Excellence Consulting. All rights reserved. 23
ISO 9001:2008 Clauses (Continued)
5.0 Management Responsibility (Continued)
5.3 Quality Policy
5.4 Planning
5.4.1 Quality Objectives
5.4.2 Quality Management System Planning
5.5 Responsibility , Authority and Communication
5.5.1 Responsibility and Authority
5.5.2 Management Representative
5.5.3 Internal Communication
5.6 Management Review
5.6.1 General
5.6.2 Review Input
5.6.3 Review Output

13. © Operational Excellence Consulting. All rights reserved. 25
ISO 9001:2008 Clauses (Continued)
7.0 Product Realization (Continued)
7.3 Design and Development
7.3.1 Design and Development Planning
7.3.2 Design and Development Inputs
7.3.3 Design and Development Output
7.3.4 Design and Development review
7.3.5 Design and Development verification
7.3.6 Design and Development validation
7.3.7 Control of Design and Development Changes
7.4 Purchasing
7.4.1 Purchasing Process
7.4.2 Purchasing Information
7.4.3 Verification of purchased Product

14. © Operational Excellence Consulting. All rights reserved. 27
ISO 9001:2008 Clauses (Continued)
8.0 Measurement Analysis and Improvement (Continued)
8.1 General
8.2 Monitoring and Measurement
8.2.1 Customer Satisfaction
8.2.2 Internal Audit
8.2.3 Monitoring and measurement of processes
8.2.4 Monitoring and measurement of product
8.3 Control of nonconforming product
8.4 Analysis of Data
8.5 Improvement
8.5.1 Continual Improvement
8.5.2 Corrective Action
8.5.3 Preventive Action

15. 1
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