Digital KYC prez 12/05/2023 breakfast

1. Digital Trust Solutions
KYC / KYB Lifecycle

2. 2
Your Digital Partner
5 business lines
ICT services / Telecom
Connectivity / Media /
Fintech
11 532
employees
The historical
operator in
Belgium
5 578 M€
Revenue
Digital Trust Solutions
Proximus Luxembourg
PSF
Regulated by
Financial Supervisor
1.7M+ Retail clients
19,000+ Enterprise clients
• DigitalKYC
• Use-Cases
• Next Steps

3. Secure Identity & AML-KYC Management
ü Digital-ID
ü Digital-KYC
ü Digital Client Lifecycle
Management
Solution orchestrating the
onboarding, monitoring and
review your counterparts
• DigitalKYC
• Use-Cases
• Next Steps

4. Global Solution
4
• 246 regions
• More than 11K types of ID-Docs
• System has ability to learn new ID-Docs
EXTENSIVE GEOGRAPHICAL COVERAGE
Individuals
• Retail
• Ultimate Beneficial Owners
(UBOs)
• Senior Managing Officers
(SMOs)
Legal Entities
• Institutionals
• Corporates
• Trusts
ALL TYPES OF COUNTERPARTS
• DigitalKYC
• Use-Cases
• Next Steps

5. Broad reach
Seamless
Client
Experience
Online
Call / Chat
Brick & Mortar
Omni-Channel
• DigitalKYC
• Use-Cases
• Next Steps

6. Broad reach
• DigitalKYC
• Use-Cases
• Next Steps

7. KYC- Covering the while Client Lifecycle
Individual Registration & Access Legal Entity Registration & Access
Compliance Portal
Process & Risk Management
• DigitalKYC
• Use-Cases
• Next Steps

8. 8
Responsive Web &
Mobile Interfaces
Client Onboarding Interfaces
Central KYC/AML File Repository:
• Collected Data
• Risk Rating, Scoring & Chart
• Transaction Log
• Regulatory Match Report
Compliance Portal
DigitalKYC Factory
• Interactive Workflow Logic
• Data Capturing
• ID Verification
• Validation & Verification
• Screening & Due Diligence
• Risk Scoring
Onboarding Support
Chat, Audio, Video ..
CHANNELS BRANCH
DIGITAL, MOBILE
& ONLINE
CUSTOMERS, RM’S
& CLIENT EXECS
CLIENT SERVICE
AML, COMPLIANCE
DATA
Client Master Data (MDM)
Core, e.g. Multifonds
CRM, BPM ..
ECM, Documents
Transaction
Monitoring Reporting
Module Factory
• DigitalKYC
• Use-Cases
• Next Steps
8
• Select Modules and activate when
needed.
• Combine and sequence in
accordance with the operating
model.
• Configure to fit your workflow.
• Constantly evolve and add modules
to ensure technological edge

9. Completing, Enriching & Evolving KYC-processes
• Everybody has some type of KYC solution in place as this is a regulatory requirement ..
• .. and those existing KYC-processes can be optimized in terms of compliance, productivity and client satisfaction…
DigitalKYC can be applied in different manners
Ø Single Modules that are integrated into the existing KYC-process.
Ø Client Lifecycle workflows with modules integrated into existing
KYC-process
Ø Orchestration platform that integrates existing KYC-modules,
connects to systems like CRM , ERM, etc. and potentially adds new
modules.
Ø Complete Client Lifecycle Management solution that replaces
legacy modules and connects to other systems like CRM, ERM, etc.
ORCHESTRATION
WORKFLOW
MODULES
DIGITALKYC CLIENT
API Externals
Systems (CRM, ERM…)
ORCHESTRATION
WORKFLOW
MODULES API Externals
Systems (CRM, ERM…)
ORCHESTRATION
WORKFLOW
MODULES API Externals
Systems (CRM, ERM…)
ORCHESTRATION
WORKFLOW
MODULES API Externals
Systems (CRM, ERM…)
• DigitalKYC
• Use-Cases
• Next Steps

10. Adapted to your operating model
10
• DigitalKYC
• Use-Cases
• Next Steps
Deploy as you like
• On-prem
• Data Center (tier IV)
• Cloud: Public, private, hybrid
Flexible API-based integration
• ERP,
• CRM
• Other KYC modules
• etc.

11. KYC / KYB Cycle
Data from official & Sources that are automatically collected, populates & analyzed …
11
Information
Collection
Profiling
Acceptance
Logic
Monitoring
Remediation
• DigitalKYC
• Use-Cases
• Next Steps

12. Legal Entity Investor KYB
Legal
Entity
Name
/ LEI
Match
Controlling
Person
Corporate
Details
from
Public
sources
Data from official & Sources that are automatically collected, populates & analyzed …
12
Relationship
Builder
Related
Parties
Controlling
Persons
Documents
&
supporting
information
UBO / SMO
ID-
Document
Verification
Liveness
Documents
&
supporting
information
Screening
PEP
Sanctions
Media
Legal
Regulatory
Dynamic Profiling
Acceptance
Logic
• DigitalKYC
• Use-Cases
• Next Steps

13. KYB – Collection: Corporate Data
Key Features
• Entering name / register # starts process.
• Gathering company statutes, registered address,
directors, incorporation data, legal forms, shareholder
information, annual accounts, etc., from various
sources.
• Driven by GLEIF, register # or name identifier.
• Directly feds into system, populating the profile.
• Global: 80+ jurisdictions.
• Authentic: pulls audit-proof datasets from original
sources.
• Automated: searches, collects and feeds data into
entity profile.
• Productive: eliminates need for lengthy search &
manual data input.
• DigitalKYC
• Use-Cases
• Next Steps

14. KYB – Collection: Document Management
Key Features
• Collect & store required documents in swift manner
• Progress view on document completeness, overdue and
request status.
• Documents review and approval function.
• Allowing users to search & retrieve documentation
easily and efficiently.
• Documents library dynamically adapting to profile.
• Achieve a single view of all documents
• Index & track client documents effortlessly with
versioning.
• Manage document lifecycle events with expiry dates.
• Optimize document content generation.
• Handle document deficiency management.
14
• DigitalKYC
• Use-Cases
• Next Steps

15. KYB - Collection: Relationship Builder
Key Features
• Collects and aggregates information from multiple
registers.
• Connects corporate dots globally based on open,
standardized and high-quality data that is certified.
• Builds corporate structure with Controlling Persons and
Related Parties.
• Provides organigrammes that are ready to review
• Manual amendments and completion possible.
• Broadens the spectrum of due diligence.
• Can be updated as and when needed.
• DigitalKYC
• Use-Cases
• Next Steps

16. KYB – Collection: Screening
Key Features
• Automatic launch of screening.
• Covers PEP, MEP, Sanctions, Legal Proceedings, Adverse
Media…
• Based on wide array of sources and lists: OFAC, HM
Treasury…
• Capacity to integrate various providers: Worldcheck,
Smart Oversight, Factiva…
• Request with full name with Positive / Negative
response.
• Checks and flagging of user when response is positive.
• Save Time: remove need to manually perform checks.
• Prevent Fraud: minimize false positives with multiple
identifiers.
• DigitalKYC
• Use-Cases
• Next Steps

17. Initiate
ID-
Document
Verification
Facial /
Liveness
Supporting
Information
Documents
Declarations
Multi-Factor
Authentication
Mobile Score
Monitoring
Alerts
Events
KYC – Individuals, UBO & SMO workflow
17
Swift, Compliant & Secure user registration to maximize client conversion
This is one workflow version many more are possible…
• DigitalKYC
• Use-Cases
• Next Steps

18. KYC - Collection: ID-Verification
18
Key Features
• Multiple Identification options:
• ID-Document
• e-ID reader
• Mobile ID
• Possibility capture ID-document via:
• Scan by device camera
• Scan by smartphone camera
• Upload
• Dynamic flow that adapts to attributes and actions
• Offers choices to optimize user experience
• DigitalKYC
• Use-Cases
• Next Steps

19. KYC - Collection: ID-Document Capture
19
Key Features
• Supports Passport, ID-Card, Regional-IDs,
Residential Cards, Driving License, Official IDs
(Military, Government), credit cards, etc. in 150+
countries.
• Automatically detects document and captures
picture via Web or Mobile cam; option to upload
document also available.
• Extract data with OCR, including name, address,
DoB, MRZ code, etc. Capture additional attributes,
including signature and portrait image.
• Populated required fields
• Analyzes multiple data-points to verify authenticity
with extensive checks and provide validity score.
• Omni-device: Use any device, OS or browser
• Save Time: Done in seconds, easy for investors.
• DigitalKYC
• Use-Cases
• Next Steps

20. KYC – Collection: Liveness
20
Key Features
• Facial Recognition – automatically detects face and
captures image
• Strengthen verification by cross-referencing with ID
picture.
• Liveness Test – user follows instructions to move head,
thus ensuring a live person is the behind camera.
• Accessible: omni-device approach, use any device, OS
or browser.
• Prevent Fraud: minimizes risks of replay attacks.
• Save Time: eliminate need for lengthy employee
verification.
• Reliable: increase data reliability vs manual KYC
process.
• DigitalKYC
• Use-Cases
• Next Steps

21. KYC – Collection: Document Management
Key Features
• Allowing users to search & retrieve documentation
easily and efficiently.
• Documents library dynamically adapting it investor
profile.
• Achieve a single view of investor documents
• Index & track client documents effortlessly with
versioning.
• Documents review and approval function.
• Progress view on document completeness, overdue
and request status.
• Manage lifecycle events over investors’ lifetime, with
expiry dates.
• Optimize document content generation.
• Handle document deficiency management.
21
• DigitalKYC
• Use-Cases
• Next Steps

22. KYC – Collection: Person Screening
Key Features
• Automatic launch of screening.
• Covers PEP, MEP, Sanctions, Legal Proceedings, Adverse
Media…
• Based on wide array of sources and lists: OFAC, HM
Treasury…
• Capacity to integrate various providers: Worldcheck,
Smart Oversight, Factiva…
• Request with full name with Positive / Negative
response.
• Checks and flagging of user when response is positive.
• Save Time: remove need to manually perform checks.
• Prevent Fraud: minimize false positives with multiple
identifiers.
• DigitalKYC
• Use-Cases
• Next Steps

23. KYC - Acceptance Logic
Key Features
• RBA score that integrates and weights the information
collected and related analytics.
• Dynamically updated based on inputs.
• Triggers Enhanced Due Diligence when required,
meaning more information & reviews
• Can be manually modified; requires authority plus
justification and is auditable
• Automated acceptance possible.
• View on Acceptance, operational status and KYC
scheduling
• DigitalKYC
• Use-Cases
• Next Steps

24. KYC / KYB – Monitoring: Alerts & Resolution
Key Features
• Profiles can be configured for Ongoing Screening and
continuously monitored.
• Supports different sources for PEP, MEP, Sanctions,
Legal Proceedings, Adverse Media…
• Flexible configuration of screening rules.
• Automated data updates & Batch Screening.
• On-demand screening option.
• Multi department / branch setup through segregated
access roles.
• Alerts: Event / Incident Management.
• Resolution: Resolver-Validator function for all
decisions.
• Audit trail.
• DigitalKYC
• Use-Cases
• Next Steps

25. 21 April 2023 Sensitivity: Confidential 25
Efficiently Manage Beneficiary Risk
• Resolve alerts: resolve screening hits of UBO and
controlling entities assigning risk level to alerts.
• Propagate Risk: alert resolution of UBO and parent
entities affects customer score, e.g. PEP alert of a UBO
will impact score of all customers to whom beneficial
owner is linked.
• Avoid Duplicate Profiles: advanced search functionality
to add existing UBO and controlling entity structures to
new customers in the system at the click of a button.
KYC / KYB – Monitoring: Risk Propagation
• DigitalKYC
• Use-Cases
• Next Steps

26. Review & Remediation
26
Registration: Additional information like source of funds, self-declaration, etc.
Ensuring your client portfolio is current in terms of Regulation, Information and Risk
• Initiated based on Risk Profile or other factors, like for ex. document expiry.
• Can trigger task for team member or / and direct link sent to client (SMS / email).
• Enables fresh collection of information with profile actualization.
Clients
Single or Batch
Apply New
Regulations
Collect New
Version of
existing docs
Analysis
&
Scoring
EDD
Extended Due
Diligence
(optional)
Complete
Detect
Inconsistencies
/ Missing items
& Address
• DigitalKYC
• Use-Cases
• Next Steps

27. Data
Collection
Centralized
Visualization
Profile & Risk
Analysis
Alerts, Tasks &
Reporting
Monitor, Review
& Improve
Compliance & Risk Management
27
Productive & Secure Orchestration for Compliance & Risk teams
• DigitalKYC
• Use-Cases
• Next Steps
• Automated collection of client data.
• Centralized visualization and enrichment of client
information.
• Analysis to profile & score client risk: fraud, money
laundering, terrorist finance & other financial crimes...
• Ongoing monitoring to detect, flag & raise suspicious
activities.
• Internal security actions & reporting to authorities.
• Periodic reviews to ensure data completeness and risk
accuracy.
• Continuous improvement to enhance client satisfaction

28. Finance
28
European Stock Exchange
Context
Compliance regarding onboarding + monitoring of thousands of Exchange
Members & Issuers and their UBOs
Solution
Compliance Management Portal + Workflow to manage screening, data
collection + risk scoring all in one place
Tokenized Investment Platform - VASP
Context
100% online/mobile onboarding of investors that is intuitive, fast &
compliant
Solution
Fast, easy & cost-effective onboarding in les than 5 minutes of hundreds of
investors per day
Wealth Manager
Context
Secure and fast digitalized client onboarding done by relationship managers.
Solution
Provided digital ID-Document Capture & Validation module, integrated into
seamless process.
Life Insurance
Context
Must KYC insurance takers, beneficiaries & payers; complex as these are
usually a combination of individuals + legal entities.
Solution
Enable 100% digital onboarding + monitoring of various parties linked to an
insurance policy
• DigitalKYC
• Use-Cases
• Next Steps
Open Banking
Context
Fast-growing open banking platform that needs to do AML-KYC onboarding
& monitoring of legal entities using platform APIs, notably financial service
providers.
Solution
Complete AML-KYC Lifecycle management of legal entities with their
UBOs/SMOs, where all the information is centralized.
Retail Payments
Context
Use mobile as payment terminal for thousands of small/medium merchants
that need to be onboarded through that same mobile.
Solution
KYC of Merchants using smartphone app in a secure, easy & efficient
manner.

29. Various Sectors
29
Telco Operator
Context
KYC now obligatory for all clients, including Pay-as-You-Go. Over 100K
clients onboardings/re-onboarded per year.
Solution
Omni-channel (in-shop, mobile, computer, voice) KYC process with fast &
easy UX that is adapted to peaks is driving significant revenue
Logistics
Context
Access by truckers to pick-up and delivery points, especially in safe zones
like air- or sea-ports, is often complicated & produces costly delays
Solution
Mobile based lading bill + smart driver identification enables secure & fast
access
eHEALTH
Context
Launch a teleconsultation App the patient will be able to meet a Doctor
online, who will get access to her medical record
Solution
Patients registers in minutes and thereafter identify in seconds. All parties
work in a easy-to-use setting in which the patient’s privacy is warranted.
Supplier Management
Context
Corporate has over 7k Suppliers and manages this on spreadsheets
Solution
Legal Entity onboarding, actualization fully digitalized and partly as a self-
service saves significant time and resources.
Vehicle Rental / Lease / Ride / Share
Context
Need to ensure the right person(s) is/are actually driving the vehicle.
Solution
Initial mobile-app based registration with driving license. When re-starting or
when prompted, the driver passes a facial liveness to verify. This is
combined with geo-location overlapping with the vehicle location box.
Construction Site Access
Context
Ensure the persons accessing the sites are entitled to do so, have the
completed the right qualifications plus security trainings and also have a
current working permit.
Solution
Registration of the person via mobile-app with documents also uploaded by
contracting firm. Compliance can be proven onsite in the event of controls.
• DigitalKYC
• Use-Cases
• Next Steps

30. Selected Proximus Group Digital Trust Clients
30
• Client range from start-ups or bigger entities that
want to start with a standard version and scale..
• .. to major companies processing huge client
volumes and / or require a highly customized
solution.
• From supervised entities requiring a compete
AML/CTF KYC to non-supervised focussing on
securing Identity against fraud & crime.
• Across many sectors: Finance, Insurance, Advisory
Services, Utilities, Logistics…
• In many jurisdictions…
• DigitalKYC
• Use-Cases
• Next Steps

31. Significant Impact Measured
Manual workload reduction Less Fraud
Less Unpaids
Increased Client Conversion
• DigitalKYC
• Use-Cases
• Next Steps

32. Benefits
SOURCE: McKinsey Global Institute, 2019
32
VALUE
SQUARE
Revenue Driver
• Intuitive & Fluid Experience
• Drives Conversions
• Foundation to up-sell services
Optimize Productivity
• Substantially Reduces Cost
• More automation, less steps
• Increases in quality
Ensure Security
• Enables Compliance
• Trusted Identity
• Reduces Fraud & bad debt
Data Quality
• Structured Data
• Improved Data Quality
• Facilitates Data valorization &
enrichment
• DigitalKYC
• Use-Cases
• Next Steps

33. KYC Optimization
During a workshop, we identify the value DigitalKYC generates specifically for your business model.
33
• DigitalKYC
• Use-Cases
• Next Steps
Details on : https://digitalkyc.telindus.lu/
We can start with a PoC
and scale from there