1. First year Human resource Management Paper-580/1.7 Assignments Submit by- Submit to- Kawinder jit Rakesh Kumar Enroll no.-5800800101 Checked by-

3. Unit I Make an appointment with HR manager of a company whose turnover is more than Rs. 100 crores p.a. understand the scope of HRM as practiced by this company.

9. FIELD STUDY REPORT ON

13. Human Resource Management : In HPCL HR department is ensuring focus in enhancing the capabilities of the employees of the corporation to rise up to the emerging challenges in the oil sector. Towards this training and development receives continuous attention to our endeavor to be a learning organization. HPCl is very good at human resources and has a total of 10891 employees as of 31.03.2007

25. You have been asked to train a student to sit at a reception during the regular receptionist lunch hour .this student has to perform many, if not all ,of the functions performed by the full time employee .design a suitable training programme and justify it

26. Getting beyond “hello”-professional telephone courtesy and customer

27. Customer service excellence- how to deliver exceptional customer service

28. Delivering exceptional client service-how to build lasting partnership

31. Unit IV Make an appointment with the HR manager of an industrial firm. Understand how the company sets wages, including how it decides upon incentive payments. and how seniority is taken into account .

32. Employee Compensation One of the most difficult functions of HRM is that of determining rates of monetary compensation Wage & salary refers to the establishment & implementation of the sound policies & practices of the employees compensation . It includes such areas as job evaluation , surveys of wage & salary, analysis of relevant organizational problems ,development & maintenance of wage structure, profit sharing & incentives etc .

41. The personnel or human resource manager has to identify these issues: Pay& stability of employment Occupational stress Participative management Recognition Grievances procedure Adequacy of resources Seniority& merit in promotion Employment on permanent basis

44. Conclusion The study has revealed that the indices wage strategy of workers at GTN are favorable. But Wage system can be made effective, if we take into consideration the indices prevailing for the same. There should be clearly established procedures for hearing& adjusting complaints concerning wages A systematic performance appraisal system should be implemented in the worker category also. Based on the feedback obtained, areas of improvement can be identified, which promotes a positive work environment that contributes to productivity.

45. Unit V Make an appointment with a trade union leader to understand why unions are important, and what functions they perform for their members and for the management.

47. The secretary of the Indian Labour Federation , or “Standing Committee of the All-India Trade Union Congress ,” as it is called, is Mr. Chiman Lal , who claimed that under this federation are combined 97 unions, with 1,500,000 members . . Brief history: Trade Unionism is a new thing in India. Before 1918 it did not exist except for a few unions for white workers. It was out of the strike movement of 1918 that the unions came into existence. The first one was organised at Madras by Mr. B. P. Wadia. Since then the progress of the movement has been both rapid and successful. The amount of success can be determined from the huge number of organised members, representing about 25 per cent. of the total number of the factory-going workers.

55. Discipline. Prohibited employee actions, penalties, and disciplinary procedures are either stated in the contract or included in the agreement by reference to the documents that contain the information. Dispute resolution. Disagreements between the union and management are resolved through procedures specified in the contract.

56. Thank you