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TA B L E            CONTENTS
               OF

    one              2003 FINANCIAL HIGHLIGHTS
    two              TO OUR SHAREHOLDERS
    five             BEYOND BRICKS AND MORTAR
    six              GROWTH IN TRADITIONAL AND NEW MARKETS
    nine             FINANCIAL INSTITUTIONS GROUP ACCELERATES
                     GROWTH BEYOND TRADITIONAL MARKETS
    ten              RETAIL BANKING CUSTOMERS BENEFIT FROM
                     NEW PRODUCT INTRODUCTIONS
    thirteen         BUSINESS AND COMMERCIAL BANKING
                     CONTINUE TO GROW CUSTOMER BASE
    fourteen         WEALTH MANAGEMENT BUSINESSES
                     FOCUS ON STRONG PERFORMANCE
    seventeen        METAVANTE CORPORATION: TURNING HIDDEN
                     REVENUE INTO PROFITS
    twenty           MARSHALL & ILSLEY CORPORATION OFFICERS
    twenty-one       MARSHALL & ILSLEY CORPORATION
                     BOARD OF DIRECTORS
    twenty-two       AFFILIATE BOARDS OF DIRECTORS
    thirty-two       SELECTED FINANCIAL DATA
    thirty-seven     CONSOLIDATED FINANCIAL INFORMATION
                     – MANAGEMENT’S DISCUSSION AND ANALYSIS OF
                       FINANCIAL POSITION AND RESULTS OF OPERATIONS
                     – CONSOLIDATED FINANCIAL STATEMENTS
                     – INDEPENDENT AUDITORS’ REPORT AND
                       REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS

    inside back cover SHAREHOLDER INFORMATION
2003 FINANCIAL HIGHLIGHTS

                                                          2003                 2002                 2001
($000’s except share data)


OPERATING INCOME                                      $545,629             $484,549             $420,976
NET INCOME                                             544,105              480,327               337,485




PER SHARE
Diluted – Operating Income                                $2.39                $2.18                $1.93
Diluted – Net Income                                       2.38                 2.16                 1.55
Dividends Declared                                        0.700                0.625                0.568
Shareholders’ Equity                                      15.00                13.51                11.65




FINANCIAL CONDITION – AVERAGE
Assets                                             $33,268,021          $29,202,650          $26,370,309
Loans and Leases                                    24,392,591            21,028,444           18,201,142
Deposits                                            21,985,878            18,642,987           17,190,591
Shareholders’ Equity                                  3,240,654            2,766,690            2,429,559




OTHER SIGNIF ICANT DATA
Return on Average Shareholders’ Equity
      Operating Income                                    16.84%               17.51%               17.33%
      Net Income                                          16.79                17.36                13.89
Return on Average Assets
      Operating Income                                     1.64                 1.66                 1.60
      Net Income                                           1.64                 1.64                 1.28
Net Charge-Offs to Average Loans and Leases                0.21                 0.21                 0.22
Allowance for Loan and Lease Losses to
      End of Period Loans and Leases                       1.39                 1.42                 1.39


See page 36 for Reconciliation of Operating Income to Net Income

The summary financial and other information contained herein is not complete and should be read in conjunction
with Marshall & Ilsley Corporation’s Annual Report on Form 10-K for the year ending December 31, 2003.




                                                    one
TO OUR SHAREHOLDERS



2003 was a significant year for M&I, in terms of                record-breaking year, experiencing high volume for
expansion, success across our business lines, and               the second year in a row, and Metavante Corporation
positive corporate earnings. Faced once again with              returned to double-digit growth, posting an increase
an uncooperative economy, M&I maintained consistent             of 16 percent in segment income for the year. Our
growth despite challenges facing the banking industry.          historically excellent credit quality, loan growth, and
M&I stock increased 39.7 percent during the year,               expense management also contributed to a strong year.
outperforming both the S&P 500 and our peers in
the banking industry.


We ended the year with $34.4 billion in assets. Net
income for the year ended December 31, 2003 was
$2.38 per diluted share, or $544.1 million, as com-
pared to $2.16 per diluted share, or $480.3 million,
in 2002. Net income per share for 2003 increased
10.2 percent over 2002. Operating income for the
year ended December 31, 2003, which excludes
transition-related expenses associated with Metavante
Corporation’s Paytrust acquisition, was $2.39 per
diluted share, or $545.6 million, as compared to
$2.18 per diluted share, or $484.5 million, in 2002.
Operating income per share increased 9.6 percent
in 2003 over 2002.


Throughout 2003, we experienced successes across
the Corporation. Our mortgage company had another


James B. Wigdale, Chairman of the Board, Marshall & Ilsley Corporation, and Dennis J. Kuester, President and Chief
Executive Officer, Marshall & Ilsley Corporation; Chairman of the Board and Chief Executive Officer, M& I Marshall & Ilsley
Bank; and Chairman of the Board, Metavante Corporation, in front of M& I’s annual holiday display, M& I’s holiday gift to the
community for over 30 years.




                                                           two
We increased the number of banking offices in the                whether we’re establishing new locations in our core
fast-growing Arizona market from 24 to 28, with                  markets or reaching more customers nationwide
plans to open more offices in Arizona, St. Louis,                through services such as outsourcing, wealth manage-
and Minnesota in 2004, through which we will have                ment, or investments.
the opportunity to welcome many new customers
and employees to the M&I family. We are also pleased             Our goal is to provide you, our shareholders, with
to have new offices in Duluth, Minnesota, and Bonita             a favorable long-term return on your investment
Springs, Florida.                                                by continuing to perform in the top quartile of our
                                                                 banking peers in profitability and growth.
Our expansion efforts have served us well, and will
continue to benefit us as we grow marketshare and pro-           Our achievements in 2003 would not have been
vide our customers with the products and services that           possible without the dedication of our employees
will help them succeed. Our vision, however, is to provide       corporate-wide and the experienced leadership of
high-quality financial products and services to every consumer   M&I executive management. This year we were
and business in the United States, either directly through the   pleased to welcome two additions: In March,
M& I brand or indirectly through other financial institutions.   Frank Martire became President and Chief
                                                                 Executive Officer of Metavante Corporation, and
For this reason, in addition to targeted expansion in            in June, Ken Krei joined Marshall & Ilsley Trust
both traditional and new markets, we’re moving                   Company N.A. as President and Chief Executive
beyond a traditional “bricks and mortar” philosophy              Officer. We look forward to working with them
to address the needs of individuals, businesses, and             in the years to come.
corporations nationwide. We continue to expand our
physical presence, but at the same time are exploring            Sincerely,
new ways to reach customers outside our traditional
M&I footprint.


Now, with M&I or Metavante offices in 26 states and              James B. Wigdale        Dennis J. Kuester
with customers in all 50, M&I truly is a national                Chairman                President and
financial services provider. We will continue to pursue                                  Chief Executive Officer
all opportunities to grow our national presence,



                                                            three
Metavante Processing
                                                                                                               (Customers in 50 states)
                                                                                                               Banking Offices
                                                                                                               (Offices in 7 states)
                                                                                                               Investment Services
                                                                                                               (Customers in 25 states)
                                                                                                              Correspondent Banking Loan
                                                                                                              and Deposit Relationships
                                                                                                              (Customers in 37 states)
                                                                                                              M&I Home Lending Solutions
                                                                                                              (Offices in 20 states)
                                                                                                               Metavante Corporation
                                                                                                               (Offices in 11 states)
                                                                                                              Item Processing
                                                                                                              (Offices in 7 states)
                                                                                                              Dealer Finance
                                                                                                              (Offices in 8 states)
                                                                                                               M&I First National Leasing
                                                                                                               (Offices in 8 states)
                                                                                                              Marshall & Ilsley Trust
                                                                                                              Company N.A.
                                                                                                              (Offices in 8 states)




                       BEYOND BRICKS                                            M O RTA R            TM
                                                                   AND


With M&I or Metavante locations throughout the                   through the M&I brand or indirectly through other
United States and customers in all 50 states, Marshall           financial institutions, has never been more possible
& Ilsley Corporation has proven itself as a national             than it is today.
financial services provider. Through our extensive
network of offices and the efforts of our employees              Throughout this annual report, we have featured several
to connect customers with the M&I professionals,                 companies from across the United States that, although
products, and services to meet their needs, we are               outside of M&I’s traditional markets, utilize M&I
able to reach customers regardless of where they                 services to meet their financial needs. These compa-
live or do business.                                             nies, from Spokane, Washington, to Philadelphia,
                                                                 Pennsylvania, are but a few examples of our efforts
As a result, our vision of providing high-quality                to go beyond traditional bricks and mortar to reach
financial products and services to every consumer                potential customers from coast to coast.
and business in the United States, either directly


Stephen Butterfield, Co-Chief Executive Officer and Vice Chairman of Nelnet, visits with students on the campus of Southwestern
College in Arizona. Nelnet, one of the leading education finance companies in the United States, is headquartered in Lincoln,
Nebraska. Nelnet uses M& I’s Correspondent Banking services and recently became M& I’s student loan servicer for Arizona.




                                                            five
GROWTH                           TRADITIONAL                                       NEW MARKETS
                            IN                                                AND




Throughout 2003, we continued to expand within our                 and in Minnesota, a new location in Duluth brings
core markets, opening new offices in areas of growth               our total Minnesota locations to 11.
and enhancing our presence nationwide.
                                                                   The acquisition of AmerUs Home Lending in
In our home state of Wisconsin, M&I Marshall &                     Urbandale, Iowa, will assist us in expanding our
Ilsley Bank currently has 199 offices, and continues               product line and distribution channel in the wholesale
to be the marketshare leader in the state.                         real estate lending market. At the start of 2004,
                                                                   M&I’s Home Equity division had customers in
In Arizona, we opened four new offices during the                  45 states and 56 home equity representatives. In
year. The reception to this expanded network of                    2003, M&I Home Lending Solutions experienced
offices has been very positive. We experienced                     an increase in loan production and correspondent
34 percent growth in the Arizona market in 2003,                   business, resulting in a 43 percent increase in average
growing faster than the market itself, and will open               outstandings.
additional offices in 2004.
                                                                   We look forward to exploring additional opportuni-
We completed the integration of Southwest Bank of                  ties for growth in the future, both in markets M&I
St. Louis in February of 2003, and later in the year               has traditionally served, and new markets where we
acquired the employee benefit plan business of United              can lay a solid foundation for success.
Missouri Bank. The addition of private banking and
enhancement of our mortgage services at Southwest                  As always, we will continue to work hard to antici-
Bank of St. Louis will continue to play a significant role         pate our customers’ needs and expand our product
in building M&I’s reputation in this growing market.               and service offerings throughout the M&I network
                                                                   to best serve our current and future customers.
A new Private Bank office in Bonita Springs, Florida,
enhances our presence in the greater Naples area,


Riteway Bus Service, Germantown, Wisconsin, discovered the benefits of prepaid cards available through M& I’s Treasury
Management area. Drivers such as Monica Bailey, pictured with Ronald Bast, President, Riteway Bus Service, use them for the
convenience they offer in paying daily expenses incurred while on the road.




                                                              six
FINANCIAL INSTITUTIONS GROUP
                               A C C E L E R AT E S G R O W T H
                    BEYOND TRADITIONAL MARKETS

M&I’s Financial Institutions Group (FIG) has played           leads. Not surprisingly, it has also enabled us to signifi-
a vital role in helping M&I move beyond its traditional       cantly grow our business beyond our traditional
market footprint. Through FIG, M&I business lines             markets. The impact of the Financial Institutions
that specialize in serving financial institutions have        Group is substantial; by the end of the year, we
the opportunity to further assist customers nationwide        were able to close many product sales to customers
by referring them to other financial specialists through-     throughout the United States – sales that were
out M&I.                                                      facilitated through FIG’s strong referral network.


Independently, the areas of Trust, Treasury                   FIG has also had a tremendous impact on our success
Management, Support Services, Correspondent                   at the business-line level. Correspondent Banking now
Banking, Investment Services, Metavante Corporation,          has correspondent loan and deposit relationships in
and Strategic Sales Outsourcing have, in the past,            37 states, and Investment Services serves financial
provided financial institutions and other customers           institutions in 25 states. In addition, as a leading
with the products and services they require. Together,        technology provider, Metavante Corporation now
the members of FIG act as a team, providing                   serves over 5,000 financial institutions in 50 states
customers with a unique set of solutions to help them         and 23 countries.
achieve their goals of increasing customer satisfaction,
market share, and profitability. This relatively new          As a member of FIG, Metavante Corporation provides
combined sales effort has driven growth throughout            us with a unique advantage few of our competitors
the Corporation and promises to play a key role in            can match. As a software and processing provider,
M&I’s strategy to grow its customer base in the future.       Metavante ensures our customers have access to the
                                                              products, services, and specialists to meet their tech-
The FIG business-partner approach has served M&I              nology needs – in addition to the traditional financial
well, resulting in increased customer retention, new          services offered through M&I.
cross-selling opportunities, and high-quality business

Doug Brodzik, Senior Vice President, M& I Marshall & Ilsley Bank, visits Arthur Birenbaum, Executive Vice President,
Head Commercial Lender, and Scott Megargee, Executive Vice President, Chief Lending Officer, both of Philadelphia,
Pennsylvania-based The Bancorp Bank, a client of M& I’s Financial Institutions Group. M& I Bank and The Bancorp Bank
work jointly on business endeavors, including the financing of projects for developers such as Allan Domb. Domb developed
The Barclay Hotel (pictured here), a condominium building located in center city Philadelphia.



                                                         nine
R E TA I L B A N K I N G C U S T O M E R S B E N E F I T
              FROM NEW PRODUCT INTRODUCTIONS


Our retail banking customers continue to have more              imaging positions us well to realize the benefits of this
choices than ever before, with 24-hour banking by               new law.
phone and on the Internet, and local offices in regions
across the country, offering products and services              We’re also making it easier for individuals who are
designed to meet all their financial needs.                     seeking new car loans to be approved immediately,
                                                                onsite at the dealership. M&I Dealer Finance, working
And now, the new M&I Rewards program offers                     in conjunction with Metavante Corporation, offers
customers even more reasons to bank with M&I.                   DealerTrackTM, new technology that enables dealers
By using the M&I Rewards Credit Card and the                    to receive real-time approvals for their customers.
M&I Rewards Check Card, customers earn points                   M&I Dealer Finance experienced a 35 percent
and redeem them for valuable rewards including gift             increase in production over 2002 by building stronger
cards, entertainment, hotel stays – even airline tickets        dealer relationships and improving service through
and cruises. Customers have been reaping the rewards            advances in technology, such as DealerTrack.
of using these valuable cards since the program’s
introduction in early 2003.                                     College students also have new financing opportunities
                                                                through M&I Alternative Student Loans, a product that
To assist our business and community banking                    complements M&I’s Stafford and Parent PLUS loans
customers in efficiently managing their M&I checking            and is designed for students who do not receive enough
accounts, we introduced a new check imaging service.            financial aid to cover college costs.
Now, instead of receiving cancelled checks in the mail,
or requesting a copy of a specific check as needed,             And, for the third year in a row, M&I retail customers
customers can access check images online. By October            made the most of the low interest rate environment to
                                          st
2004, the Check Clearing for the 21 Century Act will            purchase new homes or refinance their mortgage loans.
require all banks to process checks electronically –            We surpassed $5.3 billion in mortgage loan volume,
one of the first steps in a nationwide effort to eliminate      exceeding 2002 by almost $1 billion, and served more
paper check processing. M&I’s introduction of check             than 30,000 customers during the year.

Customers are quickly discovering the value of the new M& I Rewards program, which offers the opportunity to earn valuable
rewards simply by using the M& I Rewards Credit Card and the M& I Rewards Check Card. When customers use their Rewards
card at retailers, such as M& I customer American TV and Appliance (pictured opposite), they earn points that can be redeemed
for gift certificates, travel packages, and more.




                                                           ten
BUSINESS                              COMMERCIAL BANKING
                                       AND

              CONTINUE                            GROW CUSTOMER BASE
                                         TO



M&I’s Commercial Banking division succeeded in                being named the number-one small business lender
securing new business throughout the year despite             by the U.S. Small Business Administration.
an economy that was financially challenging for both
existing and potential customers. Growth in deposit-          For our treasury management customers, M&I’s
based relationships and cross-selling within our exist-       prepaid cards continue to increase in popularity,
ing customer base continue to be important strategies         providing employers with the means to reward or
in successfully serving our customers’ needs. In 2003,        pay their employees with a disposable or reloadable
we also added a significant number of new customer            card that can be used much like a credit or debit card.
relationships in all our markets, while maintaining           In addition, municipalities and nonprofit organiza-
M&I’s high standards of credit quality.                       tions are learning the value of M&I’s Civic Checking,
                                                              a product that offers flexible deposit solutions for
Our commercial real estate business experienced its           our customers.
third straight year of strong growth across all markets.
An active housing market resulted in an increase in           In addition to businesses and commercial entities,
financing of investor-owned commercial real estate,           other financial institutions rely on M&I for the services
and was a key factor in the year’s significant growth.        we can provide to both the financial institution and its
At year-end, M&I’s commercial real estate business            customers. These services, provided through M&I’s
topped $8.2 billion.                                          Correspondent Banking division, include deposit
                                                              and lending services, plus treasury management and
M&I’s small business lending continued to grow                international services. In 2003, as customers took
in 2003, ending the year with a 14.3 percent annual           advantage of low interest rates to pay off loans,
growth rate. M&I’s small business portfolio, repre-           Correspondent Banking pursued new business by
senting borrowing relationships of up to $500,000,            expanding into new market territories and taking
grew to over $1.1 billion during the year. In                 advantage of opportunities presented by M&I’s
Wisconsin, M&I again earned the distinction of                Financial Institutions Group.

Randy Brown, Chief Executive Officer, AGSCO, and Katie Kelley, Executive Vice President, Regional Manager, Commercial
Banking, M& I Bank, Minnesota, at AGSCO’s headquarters in Grand Forks, North Dakota. M& I provides a full
complement of commercial banking products to the Brown family of companies, including AGSCO, a retailer and distributor of
agricultural products.




                                                     thirteen
W E A LT H M A N A G E M E N T B U S I N E S S E S
                  FOCUS                        STRONG PERFORMANCE
                                      ON



As of December 31, 2003, M&I Investment                          in 14 of 18 categories as surveyed by PLANSPONSOR
Management Corp. (IMC) managed $15.7 billion                     magazine, surpassing its already high rating from the
in assets. Strong investment performance remains                 prior year. M&I received Best in Class ratings for its
the primary focus at IMC and 2003 was no different,              services in categories such as reporting accuracy and
especially for the Mid-Cap Value, Small-Cap                      timeliness, range of investment options, Internet ser-
Growth, and Money Market strategies. Each fin-                   vices, participant call center, employee communication
ished in the top 15 percent of their respective peer             materials, and account representative expertise.
groups for the three years ending December 2003.
                                                                 M&I Trust Operations Outsourcing experienced
M&I’s Custom Quantitative Solutions Group created                a successful sales year, broadening its footprint of
the M&I High Dividend Strategy to provide cus-                   serving the back-office needs of financial services
tomers with increased income and less stock market               companies throughout the United States, most of
volatility, attracting $100 million in new assets in             which are outside of M&I’s traditional markets.
the program’s first twelve months. The Marshall Asset            Working together, Metavante Corporation and M&I
Allocation Program (MAAP), a product made up of                  Trust Operations Outsourcing provide the technology
M&I’s own Marshall Funds and other leading mutual                and personnel required to meet all of an organization’s
funds, experienced another successful year, reaching             trust technology and operations needs.
over $1 billion in investments for the first time.
Interest in the complete IMC line-up continues to                Our Wealth Management area continues to grow
grow within the institutional marketplace.                       as we serve the needs of affluent customers in all
                                                                 our regions and integrate these services as part of
Marshall & Ilsley Trust Company N.A. currently serves            an offering that also includes private banking and
more than 1,200 company relationships through its                brokerage services. We continue to attract new
commercial trust services, including nearly 430,000              customers and enhance existing relationships through
participants in 401(k) and other defined contribution            a comprehensive offering of products and services.
plans. In 2003, the company was rated Best in Class


Sue Bernarde, Vice President, Marshall & Ilsley Trust Company N.A., and Wayne Klomstad (far right), Vice President, Marshall
& Ilsley Trust Company N.A., meet with Jack Heath, President and Chief Operating Officer, and Tom Nesbitt, Trust Administration
Manager, both of Washington Trust Bank, an M&I trust operations outsourcing customer based in Spokane, Washington.




                                                       fourteen
M E TAVA N T E C O R P O R AT I O N :
       TURNING HIDDEN REVENUE INTO PROFITS


During 2003, Metavante Corporation added financial                 The Metavante electronic banking solution is
services clients located beyond the bounds of the con-             designed to enhance the delivery of electronic infor-
tiguous United States, ranging from Puerto Rico to                 mation to financial institutions, while the Metavante
Guam, and document composition software clients                    electronic presentment and payment solution is
throughout Europe, from Norway to Italy. To serve                  designed to add value to payment transactions.
these clients, our customer service centers are staffed            Metavante also provides these technologies to other
24 hours a day, seven days a week, 365 days a year.                industries including insurance, telecommunications,
The goal: never miss a beat in delivering premier                  and utilities.
customer care.
                                                                   With several large banks converting to the Metavante
Anywhere, Anytime Account Access                                   financial account processing system during 2003,
Metavante financial services clients are located in six            including Bank of Hawaii, Banco Popular North
time zones throughout North America, stretching                    America, and Mellon Financial Corporation, the
from Puerto Rico to the Hawaiian Islands, from the                 number of deposit accounts the company processes
Atlantic to the Pacific Oceans. Yet, our clients’ cus-             increased to nearly 17 million.
tomers may be located anywhere. Our online banking
and bill payment technologies help meet their end-                 Equipping financial institutions with advanced
customer needs by providing financial account access               technology is at the heart of the Metavante
from anywhere in the world over the Internet.                      business strategy, primarily by cross-selling
                                                                   new technologies within its core constituency
Throughout the year, Metavante demonstrated its                    of financial account processing clients. The
proven technology leadership as it converted many                  Metavante Financial Services Group drove over
financial institution clients and their tens of thousands          900 new client-sales or cross-sales during 2003.
of customers onto new consumer electronic banking                  In addition, the group signed 24 client renewals
and bill payment platforms that provide enhanced                   during the year, including City National Bank,
end-user experiences and added conveniences.                       MidFirst Bank, and Synovus.

Gary Geisel, Chairman and Chief Executive Officer, Provident Bankshares Corporation, and Provident Bank’s Group
Manager, Operations, Russell Johnson (foreground) discuss services provided by Metavante Corporation. The Baltimore,
Maryland-based bank is a Metavante core processing client that also uses Metavante’s customer relationship management prod-
ucts, electronic funds transfer and card products, and eFinance products.




                                                        seventeen
Improving Efficiency and Profitability                     in cross-selling products and services. Enterprise
Capitalizing on its consulting expertise in financial      contact management is one CRM technology that
services, wealth management, and technology,               many Metavante clients – including Provident Bank
Metavante introduced a new marketing campaign in           in Baltimore – use to help keep bank and branch
mid-2003 with the theme, “Turning Hidden Revenue           personnel informed about clients’ needs and services.
Into Profits.” Many financial institutions, including
Bank of Hawaii and Columbia Bank of Tacoma,                Analyzing information about clients and understand-
Washington, engaged Metavante consultants in business      ing their banking habits and financial needs is also
process improvement projects, which can be tied to         critical to the successful selling of financial products.
a system conversion or to a bank management’s desire       During 2003, Metavante introduced the Business
to improve efficiency and profitability. With a staff      Intelligence Center analytics solution that connects
exceeding 200 business consultants, many of whom built     with the Metavante Data Warehouse. This new
their careers in the banking industry, Metavante has the   tool provides an enterprise view of a financial
resources necessary to help a financial organization       institution and makes information and reports
analyze its strengths and weaknesses, and recommend        available to a greater number of employees throughout
ways to improve its operations to drive efficiency         an organization.
improvements or enhance profitability.
                                                           Debit and Prepaid Cards Expand
To increase client value, consulting and professional      The Metavante Electronic Funds Group continued
services conducts opportunity assessments, which result    to expand its services and clients during 2003, and
in recommendations to change the way processes are         saw continued growth in its prepaid and debit card
handled and to adopt technology enhancements.              programs. Discover Financial Services selected
Through customer relationship management (CRM)             Metavante to deliver a flexible card solution for its
consulting, the introduction of additional technologies    clients, which includes the production and process-
can equip branch personnel with powerful tools useful      ing of gift cards on the Discover®/Novus network.




                                                    eighteen
Several Metavante clients, including City National                  In 2004, Metavante will mark its 40th year of opera-
Bank of Florida, have introduced payroll cards as                   tions by renewing its longstanding commitment to put
an alternative to issuing and cashing payroll checks.               its clients and their customers first. Metavante products
The product, which helps a financial institution                    and services will continue to lead the efforts of our
strengthen its commercial relationships, also helps                 Financial Institutions Group to provide high-quality
businesses reduce payroll costs. Payroll cards replace              financial products and services to every consumer
traditional paychecks, are convenient for recipients,               and business in the United States either directly
and provide cost savings to employers.                              through the M&I brand or indirectly through other
                                                                    financial institutions. The entire Metavante team is
Metavante continued to expand its services to the                   dedicated to improving our clients’ efficiency and
transit industry by establishing relationships with                 profitability through premier customer care, financial
the Chicago Transit Authority and with the Regional                 services expertise, and proven technology leadership.
Transportation Commission of Southern Nevada.
Late in 2003, Metavante acquired Printing For
Systems, Inc. (PSI), to extend its card products into
the healthcare insurance market. PSI, of Madison,
Connecticut, is a leading application service provider
to the insurance industry, Fortune 500 corporations,


                                                                                                                                         ©Photographers Library LTD/eStock Photo/PictureQuest
and progressive marketing organizations, and is a
leading provider of healthcare identification cards.


The Metavante commitment to providing clients with
the best technology and support available continued
in 2003 through an investment of $130 million in
acquired technology, research, and development.



Metavante total bill management services give financial institution customers the ability to receive, review, and pay their bills over
the Internet from anywhere, at anytime.




                                                          nineteen
M A R S H A L L & I L S L E Y C O R P O R AT I O N
                                                                           OFFICERS




                    James B. Wigdale                       Dennis J. Kuester                       Thomas M. Bolger                      Mark F. Furlong
                     Chairman of the Board,                    President & CEO,                     Executive Vice President,            Executive Vice President &
                   Marshall & Ilsley Corporation          Marshall & Ilsley Corporation           Marshall & Ilsley Corporation           Chief Financial Officer,
                                                         Chairman of the Board and CEO,                    President,                   Marshall & Ilsley Corporation
                                                          M&I Marshall & Ilsley Bank              M&I Marshall & Ilsley Bank              Chief Financial Officer,
                                                             Chairman of the Board,                                                     M&I Marshall & Ilsley Bank
                                                             Metavante Corporation




                     Ryan R. Deneen                       Randall J. Erickson                        Mark R. Hogan                     Patricia R. Justiliano
                     Senior Vice President &                  Senior Vice President,                Senior Vice President &               Senior Vice President &
                    Director of Corporate Tax,        General Counsel & Corporate Secretary,          Chief Credit Officer,                 Corporate Controller,
                   Marshall & Ilsley Corporation         Marshall & Ilsley Corporation            Marshall & Ilsley Corporation         Marshall & Ilsley Corporation




                     Kenneth C. Krei                         Nancy A. Maas                          Frank R. Martire                    Thomas J. O’Neill
                        Senior Vice President,                Senior Vice President &                Senior Vice President,                Senior Vice President,
                   Marshall & Ilsley Corporation          Director of Corporate Marketing,        Marshall & Ilsley Corporation         Marshall & Ilsley Corporation
                President & CEO, Marshall & Ilsley         Marshall & Ilsley Corporation               President & CEO,                   Executive Vice President,
                        Trust Company N.A.                                                          Metavante Corporation               M&I Marshall & Ilsley Bank
                                                                                                                                         President, M&I Bank FSB




  Paul J. Renard                        John L. Roberts                          Thomas A. Root                      Jeffrey V. Williams                    Donald H. Wilson
   Senior Vice President &                 Senior Vice President,                Senior Vice President &                 Senior Vice President,              Senior Vice President &
Director of Human Resources,          Marshall & Ilsley Corporation                  Audit Director,                Marshall & Ilsley Corporation              Corporate Treasurer,
Marshall & Ilsley Corporation      President, M&I Support Services Corp.       Marshall & Ilsley Corporation           Chairman of the Board,              Marshall & Ilsley Corporation
                                                                                                                 Marshall & Ilsley Trust Company N.A.
                                                                                                                  CEO, M&I Brokerage Services, Inc.



                                                                                     twenty
M A R S H A L L & I L S L E Y C O R P O R AT I O N
                                            BOARD                        DIRECTORS
                                                              OF



MARSHALL & ILSLEY                                 Dennis J. Kuester                             James A. Urdan
                                                    President and Chief Executive Officer,        Partner, retired, Quarles & Brady, a law firm
CORPORATION
                                                    Marshall & Ilsley Corporation
                                                                                                George E. Wardeberg
770 North Water Street
                                                    Chairman of the Board and                     Vice Chairman of the Board, retired,
Milwaukee, WI 53202                                 Chief Executive Officer,                      Wisconsin Energy Corporation, a holding
(414) 765-7700                                      M&I Marshall & Ilsley Bank                    company with subsidiaries in utility and
                                                                                                  non-utility businesses
www.micorp.com                                      Chairman of the Board,
                                                    Metavante Corporation                       James B. Wigdale
DIRECTORS                                         Katharine C. Lyall                              Chairman of the Board,
                                                                                                  Marshall & Ilsley Corporation
Richard A. Abdoo                                    President, University of Wisconsin System
  Chairman of the Board and Chief Executive       John A. Mellowes                              DIRECTORS EMERITI
  Officer, Wisconsin Energy Corporation, a
                                                    Chairman of the Board and Chief Executive
  holding company with subsidiaries in utility
                                                                                                Oscar C. Boldt
                                                    Officer, Charter Manufacturing Company,
  and non-utility businesses
                                                    Inc., a producer of bar, rod, wire, and     Wendell F. Bueche
  Chairman of the Board, We Energies                wire parts for the auto industry and        Glenn A. Francke
                                                    other industries
David L. Andreas                                                                                Burleigh E. Jacobs
                                                  Edward L. Meyer, Jr.
  Former President and Chief Executive Officer,                                                 James F. Kress
  National City Bancorporation, a bank              Chairman of the Board, Anamax               Don R. O’Hare
  holding company                                   Corporation, a processor and manufacturer
                                                                                                Stuart W. Tisdale
                                                    of various rendered products
Andrew N. Baur                                                                                  James O. Wright
                                                  San W. Orr, Jr.
  Chairman of the Board, Southwest Bank of
                                                                                                Gus A. Zuehlke
  St. Louis                                         Chairman of the Board, Wausau-
                                                    Mosinee Paper Corporation
Jon F. Chait
                                                  Robert J. O’Toole
  Chairman of the Board, Chief Executive
  Officer, and President, Hudson Highland           Chairman of the Board, President, and
  Group, Inc., a provider of workforce staffing     Chief Executive Officer, A.O. Smith
  and search services                               Corporation, a manufacturer of electric
                                                    motors and water systems technologies
Bruce E. Jacobs
                                                  Peter M. Platten III
  President and Chief Executive Officer,
  Grede Foundries, Inc., a manufacturer             Vice Chairman of the Board, retired,
  of gray and ductile iron, steel, and alloyed      Marshall & Ilsley Corporation
  castings
                                                  Robert A. Schaefer
Donald R. Johnson                                   Former Executive Vice President and
  Chairman of the Board, retired,                   Chief Operating Officer, retired,
  Modine Manufacturing Company,                     Security Capital Corporation,
  a provider of heat-transfer and                   a bank holding company
  heat-storage technology
                                                  John S. Shiely
Ted D. Kellner, CFA                                 Chairman of the Board, President,
  Chairman of the Board and                         and Chief Executive Officer,
  Chief Executive Officer,                          Briggs & Stratton Corporation,
  Fiduciary Management, Inc.,                       a manufacturer of gasoline engines
  an investment management firm                     for outdoor power equipment




                                                            twenty-one
A F F I L I AT E B O A R D S                                             DIRECTORS
                                                                                  OF




M&I MARSHALL                                     ARIZONA                                         MINNESOTA
& ILSLEY BANK                                    COMMUNITY BANK                                  COMMUNITY BANK
                                                 BOARD OF DIRECTORS                              BOARD OF DIRECTORS
770 North Water Street
Milwaukee, WI 53202                              John G. Barry                                   David Andreas
                                                   Executive Vice President and Commercial         Former President and Chief Executive Officer,
(414) 765-7700
                                                   Bank Manager, M&I Marshall & Ilsley             National City Bancorporation
www.mibank.com                                     Bank, Arizona
                                                                                                 Marty Chorzempa
DIRECTORS                                        Gary S. Clancy                                    Chairman, retired, Richfield Bank & Trust
                                                   Managing Member, Recycled Business
                                                                                                 Kim Culp
Richard A. Abdoo                                   Systems, L.L.C.
                                                                                                   Chairman, M&I Marshall & Ilsley Bank,
  Chairman of the Board and Chief Executive
                                                 Vaughn S. Corley                                  Minnesota Region
  Officer, Wisconsin Energy Corporation
                                                   Executive Vice President and General
                                                                                                 Mike Fiterman
  Chairman of the Board, We Energies
                                                   Manager, retired, Arizona Portland
                                                                                                   President and Chief Executive Officer,
Thomas M. Bolger                                   Cement Co.
                                                                                                   Liberty Diversified Products
  President, M&I Marshall & Ilsley Bank
                                                 P. Robert Fannin
                                                                                                 Esperanza Guerrero-Anderson
  Executive Vice President, Marshall & Ilsley      Partner, Steptoe & Johnson, LLP
                                                                                                   President and Chief Executive Officer,
  Corporation
                                                 Michael C. Francis                                Milestone Growth Fund, Inc.
Bruce E. Jacobs                                    Owner/Manager, Francis Insurance Agency
                                                                                                 Michael Horovitz
  President and Chief Executive Officer,
                                                 Dennis R. Jones                                   Owner and President, Minneapolis
  Grede Foundries, Inc.
                                                   Chairman and President, M&I Marshall            Glass Company
Dennis J. Kuester                                  & Ilsley Bank, Arizona
                                                                                                 Katie Kelley
  Chairman of the Board and Chief Executive
                                                 Thomas C. Lathrop                                 Executive Vice President, M&I Marshall
  Officer, M&I Marshall & Ilsley Bank
                                                   Chairman, retired, M&I Thunderbird Bank         & Ilsley Bank, Minnesota
  President and Chief Executive Officer,
                                                 Susan Goldwater Levine                          William J. Klein
  Marshall & Ilsley Corporation
                                                   Executive Director, Hospice of the Valley       President, M&I Marshall & Ilsley Bank,
  Chairman of the Board, Metavante Corporation
                                                                                                   Minnesota
                                                 Michael K. McCartney
James A. Urdan
                                                                                                 David Malmberg
                                                   President, Marshall & Ilsley Trust Company
  Partner, retired, Quarles & Brady
                                                   N.A., Arizona                                   Chairman of the Board, Sagebrush
George E. Wardeberg                                                                                Corporation
                                                 Charles F. Sands
  Vice Chairman of the Board, retired,
                                                                                                 Roger Scherer
                                                   President, Nutribiotech LLC; JED C, LLC
  Wisconsin Energy Corporation
                                                                                                   Chairman of the Board, Scherer Brothers
                                                 Richard H. Whitney
James B. Wigdale                                                                                   Lumber Company
                                                   Partner, Gust Rosenfeld P.L.C.
  Chairman of the Board, Marshall & Ilsley
                                                                                                 Sheldon Wert
                                                 D. Otis Wolkins
  Corporation
                                                                                                   Former President and Chief Executive Officer,
                                                   Vice President, retired, GTE Service
DIRECTORS EMERITI                                                                                  Century Bancshares, Inc.
                                                   Corporation
Wendell F. Bueche                                Stephen A. Wood
John E. Forester                                   President, Insurers Administrative
Carl L. Gosewehr                                   Corporation
Burleigh E. Jacobs                               Leyton S. Woolf, Jr.
Orville R. Mertz                                   Owner/Farmer, Woolf Roses, L.L.C.
David F. Nelson
Douglas Seaman
Leo E. Suycott
Stuart W. Tisdale
James O. Wright



                                                           twenty-two
A F F I L I AT E B O A R D S                                              DIRECTORS
                                                                                    OF




WISCONSIN – APPLETON                                WISCONSIN – BROOKFIELD                          WISCONSIN – BURLINGTON
COMMUNITY BANK                                      COMMUNITY BANK                                  COMMUNITY BANK
BOARD OF DIRECTORS                                  BOARD OF DIRECTORS                              BOARD OF DIRECTORS
Thomas J. Boldt                                     J. Nathan Cunniff                               James R. Bauman
  Chief Executive Officer, The Boldt Company          President, M&I Marshall & Ilsley Bank,          Chairman, M&I Marshall & Ilsley Bank,
                                                      Brookfield                                      Burlington
John A. Bykowski
                                                    Robert H. Eldridge                              Glenda Dupons
  President and Chief Executive Officer,
  Secura Insurance Companies                          Executive Vice President and Secretary-         President, Bear Realty Inc.
                                                      Treasurer, retired, Briggs & Stratton
Stephen M. Evans                                                                                    Frederick J. Koenen
                                                      Corporation
  President, Evans Title Companies, Inc.                                                              Chairman of the Board, Reineman’s True
                                                    John R. Evans                                     Value Inc.
David J. Gitter
                                                      President, retired, Evans Brothers
                                                                                                    John L. Malchine
  President, M&I Marshall & Ilsley Bank,
                                                      Company, Inc.
  Appleton                                                                                            Farmer
                                                    Andrew J. Fleckenstein
James R. Hayes                                                                                      Lawrence Smith
                                                      Trustee, Fleck Foundation
  President and Chief Executive Officer, retired,                                                     Larry’s Barber Shop
                                                    W. P. Halquist
  Hayes Manufacturing Group, Inc.
                                                                                                    James F. Weis
                                                      Chairman of the Board, Halquist Stone
Paul J. Heid                                                                                          President, May’s Insurance Agency
                                                      Co., Inc.
  President, Heid Music Company, Inc.
                                                    Irv Hansen                                      WISCONSIN – EAGLE RIVER
Mary M. Hosmer
                                                      Chairman, M&I Marshall & Ilsley Bank,
                                                                                                    COMMUNITY BANK
  Account Executive/Owner, Insurance
                                                      Brookfield
  Services, Inc.                                                                                    BOARD OF DIRECTORS
                                                    James E. Keyes
John E. Pfefferle                                                                                   Al Block
                                                      Chairman of the Board, KSM Industries, Inc.
  President, Grubb & Ellis/Pfefferle                                                                  Owner, retired, A. L. Block Realty
                                                    James M. Leef
Lawrence W. Wirth                                                                                   Al Bybee
                                                      President, Industrial Towel & Uniform, Inc.
  President, retired, Presto Products, Inc.                                                           Food Broker, retired
                                                    Gordon J. Liebl
                                                                                                    C. Randall Cox
                                                      President, A. L. Schutzman Co., Inc.
DIRECTOR EMERITUS
                                                                                                      Consultant
                                                    Aldo Madrigrano
Gus A. Zuehlke
                                                                                                    T. J. Doyle, D.D.S.
                                                      President, W.O.W. Distributing Co., Inc.
                                                                                                    Thomas Gaffney
                                                    Randall J. Wright
WISCONSIN – ASHLAND
                                                                                                      Owner, retired, Gaffney Funeral Home
                                                      President and Chief Executive Officer,
COMMUNITY BANK
                                                      Empire Level Mfg. Corp.
                                                                                                    Darryl Gremban, D.D.S.
BOARD OF DIRECTORS
                                                                                                    Richard D. Hansen
                                                    DIRECTORS EMERITI
Paul R. Bretting
                                                                                                      Past President, M&I Marshall & Ilsley
  Vice President, C. G. Bretting Manufacturing      Glenn A. Francke                                  Bank, Eagle River
  Company, Inc.
                                                    Philip K. Harvey
                                                                                                    James E. Levandoski
Donald N. Marcouiller                               John P. Metzger
                                                                                                      President, M&I Marshall & Ilsley Bank,
  Regional Administrator, Wisconsin Indianhead      Gerry E. Seider                                   Eagle River
  Technical College, Ashland Campus
                                                    Donald A. Trepte
Peter P. Viater
  President, M&I Marshall & Ilsley Bank,
  Ashland
Leslie J. Whiteaker
  Vice President and Chief Financial Officer,
  Memorial Medical Center




                                                            twenty-three
A F F I L I AT E B O A R D S                                          DIRECTORS
                                                                                 OF




WISCONSIN – EAU CLAIRE                           WISCONSIN – GREEN BAY                            WISCONSIN – HARTLAND
COMMUNITY BANK                                   COMMUNITY BANK                                   COMMUNITY BANK
BOARD OF DIRECTORS                               BOARD OF DIRECTORS                               BOARD OF DIRECTORS
Robert R. Hood                                   Richard G. Baumgarten                            Steven C. Boysa
  President, M&I Marshall & Ilsley Bank,           President, retired, M&I Fox Heights Bank         Chairman of the Board, Creative Equities
  Eau Claire                                                                                        Company, Inc.
                                                 Michael B. Gage
John A. Lubs                                                                                      Robert C. Goff
                                                   Investor
  President, Mason Shoe Mfg. Co.                                                                    President, Goff’s Auto Body, Inc.
                                                 John M. Jones
James D. Myers                                                                                    Stanley F. Hack
                                                   Executive Vice President and Chief Operating
  Vice President, Pleasant Hill Farm, Inc.         Officer, Green Bay Packers                       Attorney
Peter B. Scobie                                  Michael J. Langenhorst                           Arthur T. Kraemer
  President, R. W. Scobie, Inc.                    President, Anamax Corporation                    Chairman, M&I Marshall & Ilsley Bank,
                                                                                                    Hartland
Steven R. Senn                                   Peter D. Mancuso
                                                                                                  Scott A. Kraemer
  Chief Executive Officer, Senn Blacktop, Inc.     Chief Executive Officer, Lindquist
                                                   Machine Co.                                      President, M&I Marshall & Ilsley Bank,
Roger R. Sipple
                                                                                                    Hartland
                                                 Edward L. Meyer, Jr.
  Roger & Donald Sipple Farm
                                                                                                  Donald L. McNeil
                                                   Chairman of the Board, Anamax
Daniel J. Toycen
                                                   Corporation                                      Retired, Executive Director, Inc.
  President, Toycen Motors, Inc.
                                                 Ann M. Murphy                                    Richard A. Natalizio
  President, Toycen of Ladysmith, Inc.
                                                   Vice President, Murphy Development, Inc.         Chairman of the Board, HNI Company, Inc.
Kenneth C. Vance
                                                 Thomas M. Olejniczak                             Charles L. Rushman
  President, Ken Vance Car City Inc.
                                                   Partner, Liebmann, Conway, Olejniczak &          Chairman, First Weber Realty
  President, Ken Vance Motors, Inc.                Jerry, S.C.
                                                                                                  Paul J. Schmidt
                                                 Peter M. Platten III                               President, retired, Collections Unlimited, Inc.
                                                   Former Chairman of the Board, M&I Bank
                                                                                                  Sheldon Volk
                                                   Northeast
                                                                                                    Executive Vice President, retired, M&I Lake
                                                   Vice Chairman of the Board, retired,             Country Bank
                                                   Marshall & Ilsley Corporation
                                                                                                  Dennis H. Wollenzien
                                                 Michael D. Simmer                                  President and Chief Operating Officer, retired,
                                                   President, M&I Marshall & Ilsley Bank,           M&I Lake Country Bank
                                                   Green Bay
                                                                                                  DIRECTORS EMERITI
                                                 Ronald A. Weyers
                                                                                                  Patrick A. Corcoran
                                                 DIRECTORS EMERITI                                Anton R. Grasch
                                                                                                  Charles J. Herro
                                                 William R. Bodart
                                                                                                  William Hollenbeck
                                                 Carl Farah
                                                                                                  J. Scott Kestly
                                                                                                  Richard K. Mueller
                                                                                                  August U. Pabst
                                                                                                  Charles A. Perry
                                                                                                  Richard A. Schmidt
                                                                                                  Thomas J. Waldera




                                                          twenty-four
A F F I L I AT E B O A R D S                                              DIRECTORS
                                                                                     OF




WISCONSIN – JANESVILLE                             WISCONSIN – KENOSHA                            WISCONSIN – MADISON
COMMUNITY BANK                                     COMMUNITY BANK                                 COMMUNITY BANK
BOARD OF DIRECTORS                                 BOARD OF DIRECTORS                             BOARD OF DIRECTORS
Frank E. Bauchiero                                 Kenneth L. Fellman                             Timothy B. Erdman
  Consultant                                         President, M&I Marshall & Ilsley Bank,         Chairman and Chief Executive Officer,
                                                     Kenosha                                        Marshall Erdman & Assoc.
J. Michael Borden
                                                   Robert G. Terwall                              John M. Flesch
  President, Hufcor, Inc.
                                                     President, Cherry Electrical Products          Executive Vice President and Treasurer,
Mark A. Cullen
                                                                                                    Gordon Flesch Company, Inc.
                                                   Dennis Vignieri
  President, J. P. Cullen & Sons
                                                                                                  Harold F. Mayer
                                                     President and Chief Executive Officer,
Richard L. Dashnaw
                                                     Kenosha Beef International Limited             Vice President Operations, retired,
  Retired, Coltec Industries
                                                                                                    Oscar Mayer Foods Corp.
                                                   Michael W. Wells
John H. Franz                                                                                     Robert F. O’Loughlin
                                                     President, Frank L. Wells Company
  Consultant
                                                                                                    President, Softspikes, Inc.
Dennis L. Hansch                                   WISCONSIN – LA CROSSE                          Richard R. Renk
  Attorney, Nowlan & Mouat
                                                   COMMUNITY BANK                                   President, The Renk Seed Company
Charles H. Harker                                  BOARD OF DIRECTORS                             Douglas G. Reuhl
  President, Mid-States Concrete
                                                                                                    President, American of Madison
                                                   Dr. Julio J. Bird, M.D.
Mary E. Kilkenny                                                                                  Robert A. Schlicht
                                                     Gundersen Lutheran
  Broker, Keefe Real Estate
                                                                                                    President, M&I Marshall & Ilsley Bank,
                                                   Karl J. Brickl
Michael J. Murphy                                                                                   Madison
                                                     President, Brickl Bros., Inc.
  President, Chief Executive Officer, and Owner,                                                  Terry K. Shockley
                                                   Russell J. Callahan, Jr.
  Southeastern Wisconsin Title Company, Inc.
                                                                                                    President, Shockley Group, Inc.
                                                     Retired, Herbergers
Ronald K. Ochs                                                                                    Jay L. Smith
                                                   Randolph A. Eddy, Sr.
  President, M&I Marshall & Ilsley Bank,
                                                                                                    President, JLS Investment Group
                                                     President, Carrier Insurance Agency
  Janesville
                                                                                                  F. Charles Steinhauer
                                                   James H. Fullerton
James F. Ruethling
                                                                                                    Vice President, Madison Dairy Produce
                                                     Chairman, M&I Marshall & Ilsley Bank,
  Administrator, Beloit Clinic, S.C.
                                                                                                  Jerry J. Weygandt
                                                     La Crosse
David A. Weber
                                                                                                    Professor of Accounting, UW School
                                                   Al L. Lindsay
  President, Mode Industries, Inc.
                                                                                                    of Business
                                                     Senior Vice President, M&I Marshall &
                                                     Ilsley Bank, La Crosse
DIRECTOR EMERITUS
                                                   Barbara Skogen
Donald P. Ryan
                                                     Vice President, Skogen’s Foodliner, Inc.
                                                   Ronald A. Wessels
                                                     President, M&I Marshall & Ilsley Bank,
                                                     La Crosse




                                                             twenty-five
A F F I L I AT E B O A R D S                                           DIRECTORS
                                                                                 OF




WISCONSIN – MARSHFIELD                          WISCONSIN – MAYVILLE                                DIRECTORS EMERITI
COMMUNITY BANK                                  COMMUNITY BANK                                      Gerald S. Parshalle
BOARD OF DIRECTORS                              BOARD OF DIRECTORS                                  Don A. Schneiders
                                                                                                    A. W. Zillmer
John Baltus                                     Melvin Drinkwine
  President, Baltus Oil Co.                       Retired, Tab Products Co.
                                                                                                    WISCONSIN – MERRILL
Donald Boon                                     Leo R. Fisher
                                                                                                    COMMUNITY BANK
  President, Boon Construction                    Chairman of the Board, retired, M&I Bank
                                                                                                    BOARD OF DIRECTORS
                                                  of Mayville
Ronald D. Doine
                                                Dennis M. Kemmel                                    Edward G. Chartier
  President, Doine Excavating, Inc.
                                                  Owner, Kemmel Insurance Agency                      Retired
Terry Frankland
                                                George F. Olson                                     John F. Koch
  General Manager, V&H, Inc.
                                                  Sales and Engineering, W. G. Strohwig               President, M&I Marshall & Ilsley Bank,
Kenneth F. Heiman
                                                  Tool & Die, Inc.                                    Merrill
  Owner, Nasonville Dairy, Inc.
                                                Roy Rohlinger                                       Lance R. Nienow
Ronald Maurer
                                                  Vice President, Rohlinger Construction, Inc.        Chief Executive Officer, Weinbrenner Shoe Co.
  President, Maurer Roofing
                                                Kevin E. Volm                                       Gary L. Schulze
Alan D. Nystrom
                                                  President, M&I Marshall & Ilsley Bank,              Vice President, Victory Clinic Pharmacy, Inc.
  President, M&I Marshall & Ilsley Bank,
                                                  Mayville
                                                                                                    David B. Smith
  Marshfield
                                                Stanley A. Waas                                       Consultant and Private Investor
Ronald Wiskerchen
                                                  President, Waas Boring & Cable, Inc.
                                                                                                    Thomas J. Young
  President, retired, Wiskerchen Cheese, Inc.
                                                                                                      Executive Vice President, retired, Church
                                                WISCONSIN –
DIRECTORS EMERITI                                                                                     Mutual Insurance Company
                                                MENOMONEE FALLS
Vernon Baltus
                                                                                                    WISCONSIN – OSHKOSH
                                                COMMUNITY BANK
Floyd Hamus
                                                                                                    COMMUNITY BANK
                                                BOARD OF DIRECTORS
Robert O. Heck
                                                                                                    BOARD OF DIRECTORS
                                                Ronald R. Bast
Ken Heiting
                                                  President, Riteway Bus Service, Inc.              Cristopher Bumby
James W. Hewitt
                                                                                                      President and Chief Executive Officer,
John W. Koenig                                  Richard C. Becker
                                                                                                      Admanco, Inc.
Robert Solberg                                    President, M&I Marshall & Ilsley Bank,
                                                  Menomonee Falls                                   Jere Chapin
James F. Sternweis
                                                                                                      President, retired, M&I Central State Bank
Lawrence I. Thill                               Robert E. Drisner
Warner G. Von Holzen                              President and Chief Executive Officer, retired,   Dennis Elmer
                                                  Community Health Care Services
Frederick J. Wenzel                                                                                   Food Broker
                                                Donald H. Nimmer                                    H. Andersen Lyke
                                                  Chief Executive Officer, Enercon Industries         President, Lyke Corporation
                                                  Corporation
                                                                                                    Steven R. Schmudlach
                                                Michael Richardson                                    President, M&I Marshall & Ilsley Bank,
                                                  President, Richardson Financial Group, Inc.         Oshkosh
                                                Douglas H. Stadelmann                               Dennis E. Schwab
                                                  President, Stadelmann Engineering, Inc.             President, Coldwell Banker - Schwab
                                                                                                      Realty Ltd.




                                                          twenty-six
A F F I L I AT E B O A R D S                                               DIRECTORS
                                                                                       OF




WISCONSIN – RACINE                                    Kirby H. Roen                                    WISCONSIN – SHEBOYGAN
                                                        Director - Sector Planning, Citizens
COMMUNITY BANK                                                                                         COMMUNITY BANK
                                                        Communications
BOARD OF DIRECTORS                                                                                     BOARD OF DIRECTORS
                                                      Irving Schiek III, M.D.
Matthew L. Andis                                                                                       Ronald E. Begalke
                                                        Retired
  President, Andis Company                                                                               Executive Vice President, retired, Sargento
                                                                                                         Cheese Co.
Thomas L. Beck                                        WISCONSIN – SHAWANO
                                                                                                       Terence P. Fox
  President, Unico, Inc.                              COMMUNITY BANK
                                                                                                         Attorney at Law, Kummer, Lambert &
Timothy J. Majcen                                     BOARD OF DIRECTORS                                 Fox, LLP
  President, M&I Marshall & Ilsley Bank,
                                                      James A. Kasten                                  Reynolds K. Honold
  Racine
                                                        Vice President - Fluid Milk, Employee &          President, retired, Aldag/Honold
James O. Parrish                                        Member Services, Foremost Farms                  Mechanical, Inc.
  Vice President, Finance, retired, Twin Disc, Inc.
                                                      Jeffrey P. Mace                                  Gary D. Maples
David B. Rayburn                                        President, M&I Marshall & Ilsley Bank,           President, M&I Marshall & Ilsley Bank,
  President, Modine Manufacturing Company               Shawano                                          Sheboygan
Willard T. Walker                                     Russell L. Obermeier                             Michael D. Muth
  Chairman of the Board, Walker Forge, Inc.             Owner, Maple Creek Wildlife                      Chairman of the Board and Chief Executive
                                                                                                         Officer, K. W. Muth Company
                                                        President and Owner, Obermeier & Associates
DIRECTORS EMERITI
                                                                                                       David Quasius
                                                        President and Owner, Cloverleaf Sand and
Kenneth Jensen                                          Gravel, Inc.                                     President, Quasius Construction, Inc.
David J. Munroe                                       Larry J. Rose
Earl E. Richter                                         CPA/PFS, Shareholder, Kerber, Rose &
Ernest C. Styberg, Jr.                                  Associates, S.C.
Harold C. Weiss                                         Financial Consultant, First Choice
                                                        Financial Services, LLC
WISCONSIN – RHINELANDER                               Russell P. Schmidt
COMMUNITY BANK                                          Retired
BOARD OF DIRECTORS                                    Jerry J. Senzig
                                                        President and Owner, retired, Senzig’s, Inc.
Ted S. Baginski, Jr.
  President, Ted Baginski and Sons Inc.               Gary J. Tauchen
                                                        Treasurer, Tauchen Harmony Valley, Inc.
Fred A. Berner
  Editor, Antigo Daily Journal
  Officer, Berner Bros. Publishing
William J. Cousineau
  President, Cousineau Auto Parts, Inc.
Michael Moioffer
  President, MIDE Inc.
Dexter Musson
  President, Musson Brothers, Inc.
Dale J. Opperman
  President, M&I Marshall & Ilsley Bank,
  Rhinelander




                                                              twenty-seven
A F F I L I AT E B O A R D S                                         DIRECTORS
                                                                              OF




WISCONSIN –                                   WISCONSIN –                                    WISCONSIN – WAUSAU
STEVENS POINT                                 SUPERIOR/DULUTH                                COMMUNITY BANK
                                                                                             BOARD OF DIRECTORS
COMMUNITY BANK                                COMMUNITY BANK
BOARD OF DIRECTORS                            BOARD OF DIRECTORS                             Edward J. Creske
                                                                                               President, Wausau Tile
James E. Anderson                             James Banks
  President, Ellis Stone Construction           President and Chief Executive Officer,       Dwight E. Davis
  Company, Inc.                                 Allouez Marine Supply, Inc.                    President and Chief Executive Officer,
                                                                                               Greenheck Fan Corp.
Marilynn J. Chesbrough                        John H. Hendricks
                                                President, Hendricks, Knudson, Gee &         Richard D. Dudley
Robert L. Cooper
                                                Torvinen, S.C.                                 Chairman, Dudley Investments LLC
  President, Cooper Dental
                                              Mary A. Johnson                                David Eisenreich
Jeffrey L. Martin
                                                Senior Vice President – Chief Operations       President, Marathon Electric Manufacturing
  President and CEO, St. Michael’s Hospital
                                                Officer, St. Mary’s/Duluth Clinic Health       Corp.
Richard W. Okray                                System
                                                                                             Thomas J. Howatt
  Secretary, Okray Family Farms, Inc.         Mary Millard                                     President, Wausau-Mosinee Paper
Thomas W. Rause                                 President, Millard & Associates, Inc.          Corporation
  President and Chief Executive Officer,      Fred Shusterich                                Hugh E. Jones
  Rause Management, Inc.
                                                President, Midwest Energy Resources            President, M&I Marshall & Ilsley Bank,
Robert A. Schmidt                                                                              Wausau
                                              James E. Zastrow
  President, M&I Marshall & Ilsley Bank,
                                                President, M&I Marshall & Ilsley Bank,       Ronald L. Klimisch
  Stevens Point
                                                Superior/Duluth                                President, Wausau Supply Company
Ronald T. Skrenes
                                                                                             Alfred P. Moore
                                              DIRECTORS EMERITI
  Attorney, Anderson, O’Brien, Bertz,
                                                                                               President and Chief Executive Officer,
  Skrenes & Golla
                                              Richard Buth                                     Wausau Benefits, Inc.
Herbert M. Theisen                            James Tracy                                    San W. Orr, Jr.
  President, Theisen’s Lumber and
                                                                                               Chairman of the Board, Wausau-Mosinee
  Millwork, Inc.
                                              WISCONSIN – WATERTOWN                            Paper Corporation
                                              COMMUNITY BANK
DIRECTORS EMERITI                                                                            Floyd G. Shelton
                                              BOARD OF DIRECTORS                               President, Superior Floor
Leonard F. DeBaker
                                              Richard Baker                                  John L. Skoug
Bennett C. Katz
                                                Baker-Rullman Mfg., Inc.                       Chairman and Chief Executive Officer,
David Ross Miller
                                                                                               Marathon Cheese Corp.
                                              Robert A. Bender
Gerald M. O’Brien
                                                                                             Neil F. Slamka
                                                Attorney
Joseph J. Okray
                                                                                               Vice President and General Manager,
Robert W. Worth                               John H. Ebert
                                                                                               Green Bay Packaging, Inc.
                                                President, M&I Marshall & Ilsley Bank,
                                                                                             Paul A. Spaude
                                                Watertown
                                                                                               President, Wausau Hospital Center
                                              William J. Kwapil, Jr.
                                                                                             Stanley F. Staples, Jr.
                                                Seven-Up Bottling Co.
                                                                                               Chairman of the Board, Alexander
                                              DIRECTORS EMERITI                                Properties, Inc.

                                              V. R. Bauman
                                              E. J. Dobbratz
                                              E. W. McFarland




                                                      twenty-eight
A F F I L I AT E B O A R D S                                              DIRECTORS
                                                                                   OF




WISCONSIN – WEST BEND                           Donald H. Wilson                                       Edward T. Noland
                                                                                                         President, Pharma Tech Industries, Inc.
                                                  Senior Vice President and Corporate
COMMUNITY BANK
                                                  Treasurer, Marshall & Ilsley Corporation
                                                                                                       Almira B. Sant
BOARD OF DIRECTORS
                                                                                                         Retired, Publisher
Thomas R. Bast                                  SOUTHWEST BANK
                                                                                                       Robert J. Witterschein
  Chairman of the Board, retired, M&I First     OF ST. LOUIS
                                                                                                         President and Chief Executive Officer,
  National Bank
                                                2301 South Kingshighway                                  Commercial Banking, Southwest Bank
Mark A. Hauser                                                                                           of St. Louis
                                                St. Louis, MO 63110
  Partner, Kieckhafer Dietzler Hauser & Co.
                                                (314) 776-5200                                         DIRECTORS EMERITI
Steven C. Johnson
                                                www.mysouthwestbank.com
  President, Johnson School Bus Service, Inc.
                                                                                                       Edward C. Berra
Thomas W. Kieckhafer                            DIRECTORS                                              William J. Freschi
  Retired                                                                                              G. Fred Heimburger
                                                Halvor B. Anderson
Richard L. Leitheiser                                                                                  Charles W. Hrebec, Jr.
                                                  Retired, Manufacturing Executive
  President, M&I Marshall & Ilsley Bank,                                                               Charles A. Zone
                                                John T. Baumstark
  West Bend
                                                  President, Archway Sales, Inc.
Mark A. Nielsen
                                                Andrew N. Baur
  President, Cochran Sign Company, Inc.
                                                  Chairman, Southwest Bank of St. Louis
DIRECTOR EMERITUS                               Andrew S. Baur
                                                  President and Chief Executive Officer,
Charles H. Johnson
                                                  Community Banking, Southwest Bank
                                                  of St. Louis
M&I BANK FSB
                                                Linn H. Bealke
3993 Howard Hughes Parkway                        Vice Chairman, Southwest Bank of St. Louis
Suite 100
                                                John G. Brunner
Las Vegas, NV 89109
                                                  Chief Executive Officer, Vi-Jon Laboratories, Inc.
(702) 737-3910
                                                William H. T. Bush
                                                  Chairman, Bush-O’Donnell & Co., Inc.
DIRECTORS
                                                Francis C. Cunetto
Randall J. Erickson
                                                  President, Cunetto House of Pasta, Inc.
  Senior Vice President, General Counsel, and
                                                Donald Danforth III
  Corporate Secretary, Marshall & Ilsley
  Corporation                                     President, City Academy
Patricia R. Justiliano                          Robert E. Flynn III
  Senior Vice President and Corporate             President, Berry Grant Company
  Controller, Marshall & Ilsley Corporation
                                                Richard A. Grebel
Thomas J. O’Neill                                 President, KCI Construction
  President, M&I Bank FSB
                                                Frederick O. Hanser
  Senior Vice President, Marshall & Ilsley        Chairman, St. Louis Cardinals, L.P.
  Corporation
                                                Henry O. Johnston
  Executive Vice President, M&I Marshall &
                                                  Retired, Investment Executive
  Ilsley Bank
                                                Richard G. Millman
John L. Roberts
                                                  President, Millman Lumber Co.
  Senior Vice President, Marshall & Ilsley
  Corporation
  President, M&I Support Services Corp.



                                                         twenty-nine
marshall  & llsley corp annual reports 2003
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marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003
marshall  & llsley corp annual reports 2003

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marshall & llsley corp annual reports 2003

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  • 2. TA B L E CONTENTS OF one 2003 FINANCIAL HIGHLIGHTS two TO OUR SHAREHOLDERS five BEYOND BRICKS AND MORTAR six GROWTH IN TRADITIONAL AND NEW MARKETS nine FINANCIAL INSTITUTIONS GROUP ACCELERATES GROWTH BEYOND TRADITIONAL MARKETS ten RETAIL BANKING CUSTOMERS BENEFIT FROM NEW PRODUCT INTRODUCTIONS thirteen BUSINESS AND COMMERCIAL BANKING CONTINUE TO GROW CUSTOMER BASE fourteen WEALTH MANAGEMENT BUSINESSES FOCUS ON STRONG PERFORMANCE seventeen METAVANTE CORPORATION: TURNING HIDDEN REVENUE INTO PROFITS twenty MARSHALL & ILSLEY CORPORATION OFFICERS twenty-one MARSHALL & ILSLEY CORPORATION BOARD OF DIRECTORS twenty-two AFFILIATE BOARDS OF DIRECTORS thirty-two SELECTED FINANCIAL DATA thirty-seven CONSOLIDATED FINANCIAL INFORMATION – MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL POSITION AND RESULTS OF OPERATIONS – CONSOLIDATED FINANCIAL STATEMENTS – INDEPENDENT AUDITORS’ REPORT AND REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS inside back cover SHAREHOLDER INFORMATION
  • 3. 2003 FINANCIAL HIGHLIGHTS 2003 2002 2001 ($000’s except share data) OPERATING INCOME $545,629 $484,549 $420,976 NET INCOME 544,105 480,327 337,485 PER SHARE Diluted – Operating Income $2.39 $2.18 $1.93 Diluted – Net Income 2.38 2.16 1.55 Dividends Declared 0.700 0.625 0.568 Shareholders’ Equity 15.00 13.51 11.65 FINANCIAL CONDITION – AVERAGE Assets $33,268,021 $29,202,650 $26,370,309 Loans and Leases 24,392,591 21,028,444 18,201,142 Deposits 21,985,878 18,642,987 17,190,591 Shareholders’ Equity 3,240,654 2,766,690 2,429,559 OTHER SIGNIF ICANT DATA Return on Average Shareholders’ Equity Operating Income 16.84% 17.51% 17.33% Net Income 16.79 17.36 13.89 Return on Average Assets Operating Income 1.64 1.66 1.60 Net Income 1.64 1.64 1.28 Net Charge-Offs to Average Loans and Leases 0.21 0.21 0.22 Allowance for Loan and Lease Losses to End of Period Loans and Leases 1.39 1.42 1.39 See page 36 for Reconciliation of Operating Income to Net Income The summary financial and other information contained herein is not complete and should be read in conjunction with Marshall & Ilsley Corporation’s Annual Report on Form 10-K for the year ending December 31, 2003. one
  • 4. TO OUR SHAREHOLDERS 2003 was a significant year for M&I, in terms of record-breaking year, experiencing high volume for expansion, success across our business lines, and the second year in a row, and Metavante Corporation positive corporate earnings. Faced once again with returned to double-digit growth, posting an increase an uncooperative economy, M&I maintained consistent of 16 percent in segment income for the year. Our growth despite challenges facing the banking industry. historically excellent credit quality, loan growth, and M&I stock increased 39.7 percent during the year, expense management also contributed to a strong year. outperforming both the S&P 500 and our peers in the banking industry. We ended the year with $34.4 billion in assets. Net income for the year ended December 31, 2003 was $2.38 per diluted share, or $544.1 million, as com- pared to $2.16 per diluted share, or $480.3 million, in 2002. Net income per share for 2003 increased 10.2 percent over 2002. Operating income for the year ended December 31, 2003, which excludes transition-related expenses associated with Metavante Corporation’s Paytrust acquisition, was $2.39 per diluted share, or $545.6 million, as compared to $2.18 per diluted share, or $484.5 million, in 2002. Operating income per share increased 9.6 percent in 2003 over 2002. Throughout 2003, we experienced successes across the Corporation. Our mortgage company had another James B. Wigdale, Chairman of the Board, Marshall & Ilsley Corporation, and Dennis J. Kuester, President and Chief Executive Officer, Marshall & Ilsley Corporation; Chairman of the Board and Chief Executive Officer, M& I Marshall & Ilsley Bank; and Chairman of the Board, Metavante Corporation, in front of M& I’s annual holiday display, M& I’s holiday gift to the community for over 30 years. two
  • 5. We increased the number of banking offices in the whether we’re establishing new locations in our core fast-growing Arizona market from 24 to 28, with markets or reaching more customers nationwide plans to open more offices in Arizona, St. Louis, through services such as outsourcing, wealth manage- and Minnesota in 2004, through which we will have ment, or investments. the opportunity to welcome many new customers and employees to the M&I family. We are also pleased Our goal is to provide you, our shareholders, with to have new offices in Duluth, Minnesota, and Bonita a favorable long-term return on your investment Springs, Florida. by continuing to perform in the top quartile of our banking peers in profitability and growth. Our expansion efforts have served us well, and will continue to benefit us as we grow marketshare and pro- Our achievements in 2003 would not have been vide our customers with the products and services that possible without the dedication of our employees will help them succeed. Our vision, however, is to provide corporate-wide and the experienced leadership of high-quality financial products and services to every consumer M&I executive management. This year we were and business in the United States, either directly through the pleased to welcome two additions: In March, M& I brand or indirectly through other financial institutions. Frank Martire became President and Chief Executive Officer of Metavante Corporation, and For this reason, in addition to targeted expansion in in June, Ken Krei joined Marshall & Ilsley Trust both traditional and new markets, we’re moving Company N.A. as President and Chief Executive beyond a traditional “bricks and mortar” philosophy Officer. We look forward to working with them to address the needs of individuals, businesses, and in the years to come. corporations nationwide. We continue to expand our physical presence, but at the same time are exploring Sincerely, new ways to reach customers outside our traditional M&I footprint. Now, with M&I or Metavante offices in 26 states and James B. Wigdale Dennis J. Kuester with customers in all 50, M&I truly is a national Chairman President and financial services provider. We will continue to pursue Chief Executive Officer all opportunities to grow our national presence, three
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  • 7. Metavante Processing (Customers in 50 states) Banking Offices (Offices in 7 states) Investment Services (Customers in 25 states) Correspondent Banking Loan and Deposit Relationships (Customers in 37 states) M&I Home Lending Solutions (Offices in 20 states) Metavante Corporation (Offices in 11 states) Item Processing (Offices in 7 states) Dealer Finance (Offices in 8 states) M&I First National Leasing (Offices in 8 states) Marshall & Ilsley Trust Company N.A. (Offices in 8 states) BEYOND BRICKS M O RTA R TM AND With M&I or Metavante locations throughout the through the M&I brand or indirectly through other United States and customers in all 50 states, Marshall financial institutions, has never been more possible & Ilsley Corporation has proven itself as a national than it is today. financial services provider. Through our extensive network of offices and the efforts of our employees Throughout this annual report, we have featured several to connect customers with the M&I professionals, companies from across the United States that, although products, and services to meet their needs, we are outside of M&I’s traditional markets, utilize M&I able to reach customers regardless of where they services to meet their financial needs. These compa- live or do business. nies, from Spokane, Washington, to Philadelphia, Pennsylvania, are but a few examples of our efforts As a result, our vision of providing high-quality to go beyond traditional bricks and mortar to reach financial products and services to every consumer potential customers from coast to coast. and business in the United States, either directly Stephen Butterfield, Co-Chief Executive Officer and Vice Chairman of Nelnet, visits with students on the campus of Southwestern College in Arizona. Nelnet, one of the leading education finance companies in the United States, is headquartered in Lincoln, Nebraska. Nelnet uses M& I’s Correspondent Banking services and recently became M& I’s student loan servicer for Arizona. five
  • 8. GROWTH TRADITIONAL NEW MARKETS IN AND Throughout 2003, we continued to expand within our and in Minnesota, a new location in Duluth brings core markets, opening new offices in areas of growth our total Minnesota locations to 11. and enhancing our presence nationwide. The acquisition of AmerUs Home Lending in In our home state of Wisconsin, M&I Marshall & Urbandale, Iowa, will assist us in expanding our Ilsley Bank currently has 199 offices, and continues product line and distribution channel in the wholesale to be the marketshare leader in the state. real estate lending market. At the start of 2004, M&I’s Home Equity division had customers in In Arizona, we opened four new offices during the 45 states and 56 home equity representatives. In year. The reception to this expanded network of 2003, M&I Home Lending Solutions experienced offices has been very positive. We experienced an increase in loan production and correspondent 34 percent growth in the Arizona market in 2003, business, resulting in a 43 percent increase in average growing faster than the market itself, and will open outstandings. additional offices in 2004. We look forward to exploring additional opportuni- We completed the integration of Southwest Bank of ties for growth in the future, both in markets M&I St. Louis in February of 2003, and later in the year has traditionally served, and new markets where we acquired the employee benefit plan business of United can lay a solid foundation for success. Missouri Bank. The addition of private banking and enhancement of our mortgage services at Southwest As always, we will continue to work hard to antici- Bank of St. Louis will continue to play a significant role pate our customers’ needs and expand our product in building M&I’s reputation in this growing market. and service offerings throughout the M&I network to best serve our current and future customers. A new Private Bank office in Bonita Springs, Florida, enhances our presence in the greater Naples area, Riteway Bus Service, Germantown, Wisconsin, discovered the benefits of prepaid cards available through M& I’s Treasury Management area. Drivers such as Monica Bailey, pictured with Ronald Bast, President, Riteway Bus Service, use them for the convenience they offer in paying daily expenses incurred while on the road. six
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  • 11. FINANCIAL INSTITUTIONS GROUP A C C E L E R AT E S G R O W T H BEYOND TRADITIONAL MARKETS M&I’s Financial Institutions Group (FIG) has played leads. Not surprisingly, it has also enabled us to signifi- a vital role in helping M&I move beyond its traditional cantly grow our business beyond our traditional market footprint. Through FIG, M&I business lines markets. The impact of the Financial Institutions that specialize in serving financial institutions have Group is substantial; by the end of the year, we the opportunity to further assist customers nationwide were able to close many product sales to customers by referring them to other financial specialists through- throughout the United States – sales that were out M&I. facilitated through FIG’s strong referral network. Independently, the areas of Trust, Treasury FIG has also had a tremendous impact on our success Management, Support Services, Correspondent at the business-line level. Correspondent Banking now Banking, Investment Services, Metavante Corporation, has correspondent loan and deposit relationships in and Strategic Sales Outsourcing have, in the past, 37 states, and Investment Services serves financial provided financial institutions and other customers institutions in 25 states. In addition, as a leading with the products and services they require. Together, technology provider, Metavante Corporation now the members of FIG act as a team, providing serves over 5,000 financial institutions in 50 states customers with a unique set of solutions to help them and 23 countries. achieve their goals of increasing customer satisfaction, market share, and profitability. This relatively new As a member of FIG, Metavante Corporation provides combined sales effort has driven growth throughout us with a unique advantage few of our competitors the Corporation and promises to play a key role in can match. As a software and processing provider, M&I’s strategy to grow its customer base in the future. Metavante ensures our customers have access to the products, services, and specialists to meet their tech- The FIG business-partner approach has served M&I nology needs – in addition to the traditional financial well, resulting in increased customer retention, new services offered through M&I. cross-selling opportunities, and high-quality business Doug Brodzik, Senior Vice President, M& I Marshall & Ilsley Bank, visits Arthur Birenbaum, Executive Vice President, Head Commercial Lender, and Scott Megargee, Executive Vice President, Chief Lending Officer, both of Philadelphia, Pennsylvania-based The Bancorp Bank, a client of M& I’s Financial Institutions Group. M& I Bank and The Bancorp Bank work jointly on business endeavors, including the financing of projects for developers such as Allan Domb. Domb developed The Barclay Hotel (pictured here), a condominium building located in center city Philadelphia. nine
  • 12. R E TA I L B A N K I N G C U S T O M E R S B E N E F I T FROM NEW PRODUCT INTRODUCTIONS Our retail banking customers continue to have more imaging positions us well to realize the benefits of this choices than ever before, with 24-hour banking by new law. phone and on the Internet, and local offices in regions across the country, offering products and services We’re also making it easier for individuals who are designed to meet all their financial needs. seeking new car loans to be approved immediately, onsite at the dealership. M&I Dealer Finance, working And now, the new M&I Rewards program offers in conjunction with Metavante Corporation, offers customers even more reasons to bank with M&I. DealerTrackTM, new technology that enables dealers By using the M&I Rewards Credit Card and the to receive real-time approvals for their customers. M&I Rewards Check Card, customers earn points M&I Dealer Finance experienced a 35 percent and redeem them for valuable rewards including gift increase in production over 2002 by building stronger cards, entertainment, hotel stays – even airline tickets dealer relationships and improving service through and cruises. Customers have been reaping the rewards advances in technology, such as DealerTrack. of using these valuable cards since the program’s introduction in early 2003. College students also have new financing opportunities through M&I Alternative Student Loans, a product that To assist our business and community banking complements M&I’s Stafford and Parent PLUS loans customers in efficiently managing their M&I checking and is designed for students who do not receive enough accounts, we introduced a new check imaging service. financial aid to cover college costs. Now, instead of receiving cancelled checks in the mail, or requesting a copy of a specific check as needed, And, for the third year in a row, M&I retail customers customers can access check images online. By October made the most of the low interest rate environment to st 2004, the Check Clearing for the 21 Century Act will purchase new homes or refinance their mortgage loans. require all banks to process checks electronically – We surpassed $5.3 billion in mortgage loan volume, one of the first steps in a nationwide effort to eliminate exceeding 2002 by almost $1 billion, and served more paper check processing. M&I’s introduction of check than 30,000 customers during the year. Customers are quickly discovering the value of the new M& I Rewards program, which offers the opportunity to earn valuable rewards simply by using the M& I Rewards Credit Card and the M& I Rewards Check Card. When customers use their Rewards card at retailers, such as M& I customer American TV and Appliance (pictured opposite), they earn points that can be redeemed for gift certificates, travel packages, and more. ten
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  • 15. BUSINESS COMMERCIAL BANKING AND CONTINUE GROW CUSTOMER BASE TO M&I’s Commercial Banking division succeeded in being named the number-one small business lender securing new business throughout the year despite by the U.S. Small Business Administration. an economy that was financially challenging for both existing and potential customers. Growth in deposit- For our treasury management customers, M&I’s based relationships and cross-selling within our exist- prepaid cards continue to increase in popularity, ing customer base continue to be important strategies providing employers with the means to reward or in successfully serving our customers’ needs. In 2003, pay their employees with a disposable or reloadable we also added a significant number of new customer card that can be used much like a credit or debit card. relationships in all our markets, while maintaining In addition, municipalities and nonprofit organiza- M&I’s high standards of credit quality. tions are learning the value of M&I’s Civic Checking, a product that offers flexible deposit solutions for Our commercial real estate business experienced its our customers. third straight year of strong growth across all markets. An active housing market resulted in an increase in In addition to businesses and commercial entities, financing of investor-owned commercial real estate, other financial institutions rely on M&I for the services and was a key factor in the year’s significant growth. we can provide to both the financial institution and its At year-end, M&I’s commercial real estate business customers. These services, provided through M&I’s topped $8.2 billion. Correspondent Banking division, include deposit and lending services, plus treasury management and M&I’s small business lending continued to grow international services. In 2003, as customers took in 2003, ending the year with a 14.3 percent annual advantage of low interest rates to pay off loans, growth rate. M&I’s small business portfolio, repre- Correspondent Banking pursued new business by senting borrowing relationships of up to $500,000, expanding into new market territories and taking grew to over $1.1 billion during the year. In advantage of opportunities presented by M&I’s Wisconsin, M&I again earned the distinction of Financial Institutions Group. Randy Brown, Chief Executive Officer, AGSCO, and Katie Kelley, Executive Vice President, Regional Manager, Commercial Banking, M& I Bank, Minnesota, at AGSCO’s headquarters in Grand Forks, North Dakota. M& I provides a full complement of commercial banking products to the Brown family of companies, including AGSCO, a retailer and distributor of agricultural products. thirteen
  • 16. W E A LT H M A N A G E M E N T B U S I N E S S E S FOCUS STRONG PERFORMANCE ON As of December 31, 2003, M&I Investment in 14 of 18 categories as surveyed by PLANSPONSOR Management Corp. (IMC) managed $15.7 billion magazine, surpassing its already high rating from the in assets. Strong investment performance remains prior year. M&I received Best in Class ratings for its the primary focus at IMC and 2003 was no different, services in categories such as reporting accuracy and especially for the Mid-Cap Value, Small-Cap timeliness, range of investment options, Internet ser- Growth, and Money Market strategies. Each fin- vices, participant call center, employee communication ished in the top 15 percent of their respective peer materials, and account representative expertise. groups for the three years ending December 2003. M&I Trust Operations Outsourcing experienced M&I’s Custom Quantitative Solutions Group created a successful sales year, broadening its footprint of the M&I High Dividend Strategy to provide cus- serving the back-office needs of financial services tomers with increased income and less stock market companies throughout the United States, most of volatility, attracting $100 million in new assets in which are outside of M&I’s traditional markets. the program’s first twelve months. The Marshall Asset Working together, Metavante Corporation and M&I Allocation Program (MAAP), a product made up of Trust Operations Outsourcing provide the technology M&I’s own Marshall Funds and other leading mutual and personnel required to meet all of an organization’s funds, experienced another successful year, reaching trust technology and operations needs. over $1 billion in investments for the first time. Interest in the complete IMC line-up continues to Our Wealth Management area continues to grow grow within the institutional marketplace. as we serve the needs of affluent customers in all our regions and integrate these services as part of Marshall & Ilsley Trust Company N.A. currently serves an offering that also includes private banking and more than 1,200 company relationships through its brokerage services. We continue to attract new commercial trust services, including nearly 430,000 customers and enhance existing relationships through participants in 401(k) and other defined contribution a comprehensive offering of products and services. plans. In 2003, the company was rated Best in Class Sue Bernarde, Vice President, Marshall & Ilsley Trust Company N.A., and Wayne Klomstad (far right), Vice President, Marshall & Ilsley Trust Company N.A., meet with Jack Heath, President and Chief Operating Officer, and Tom Nesbitt, Trust Administration Manager, both of Washington Trust Bank, an M&I trust operations outsourcing customer based in Spokane, Washington. fourteen
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  • 19. M E TAVA N T E C O R P O R AT I O N : TURNING HIDDEN REVENUE INTO PROFITS During 2003, Metavante Corporation added financial The Metavante electronic banking solution is services clients located beyond the bounds of the con- designed to enhance the delivery of electronic infor- tiguous United States, ranging from Puerto Rico to mation to financial institutions, while the Metavante Guam, and document composition software clients electronic presentment and payment solution is throughout Europe, from Norway to Italy. To serve designed to add value to payment transactions. these clients, our customer service centers are staffed Metavante also provides these technologies to other 24 hours a day, seven days a week, 365 days a year. industries including insurance, telecommunications, The goal: never miss a beat in delivering premier and utilities. customer care. With several large banks converting to the Metavante Anywhere, Anytime Account Access financial account processing system during 2003, Metavante financial services clients are located in six including Bank of Hawaii, Banco Popular North time zones throughout North America, stretching America, and Mellon Financial Corporation, the from Puerto Rico to the Hawaiian Islands, from the number of deposit accounts the company processes Atlantic to the Pacific Oceans. Yet, our clients’ cus- increased to nearly 17 million. tomers may be located anywhere. Our online banking and bill payment technologies help meet their end- Equipping financial institutions with advanced customer needs by providing financial account access technology is at the heart of the Metavante from anywhere in the world over the Internet. business strategy, primarily by cross-selling new technologies within its core constituency Throughout the year, Metavante demonstrated its of financial account processing clients. The proven technology leadership as it converted many Metavante Financial Services Group drove over financial institution clients and their tens of thousands 900 new client-sales or cross-sales during 2003. of customers onto new consumer electronic banking In addition, the group signed 24 client renewals and bill payment platforms that provide enhanced during the year, including City National Bank, end-user experiences and added conveniences. MidFirst Bank, and Synovus. Gary Geisel, Chairman and Chief Executive Officer, Provident Bankshares Corporation, and Provident Bank’s Group Manager, Operations, Russell Johnson (foreground) discuss services provided by Metavante Corporation. The Baltimore, Maryland-based bank is a Metavante core processing client that also uses Metavante’s customer relationship management prod- ucts, electronic funds transfer and card products, and eFinance products. seventeen
  • 20. Improving Efficiency and Profitability in cross-selling products and services. Enterprise Capitalizing on its consulting expertise in financial contact management is one CRM technology that services, wealth management, and technology, many Metavante clients – including Provident Bank Metavante introduced a new marketing campaign in in Baltimore – use to help keep bank and branch mid-2003 with the theme, “Turning Hidden Revenue personnel informed about clients’ needs and services. Into Profits.” Many financial institutions, including Bank of Hawaii and Columbia Bank of Tacoma, Analyzing information about clients and understand- Washington, engaged Metavante consultants in business ing their banking habits and financial needs is also process improvement projects, which can be tied to critical to the successful selling of financial products. a system conversion or to a bank management’s desire During 2003, Metavante introduced the Business to improve efficiency and profitability. With a staff Intelligence Center analytics solution that connects exceeding 200 business consultants, many of whom built with the Metavante Data Warehouse. This new their careers in the banking industry, Metavante has the tool provides an enterprise view of a financial resources necessary to help a financial organization institution and makes information and reports analyze its strengths and weaknesses, and recommend available to a greater number of employees throughout ways to improve its operations to drive efficiency an organization. improvements or enhance profitability. Debit and Prepaid Cards Expand To increase client value, consulting and professional The Metavante Electronic Funds Group continued services conducts opportunity assessments, which result to expand its services and clients during 2003, and in recommendations to change the way processes are saw continued growth in its prepaid and debit card handled and to adopt technology enhancements. programs. Discover Financial Services selected Through customer relationship management (CRM) Metavante to deliver a flexible card solution for its consulting, the introduction of additional technologies clients, which includes the production and process- can equip branch personnel with powerful tools useful ing of gift cards on the Discover®/Novus network. eighteen
  • 21. Several Metavante clients, including City National In 2004, Metavante will mark its 40th year of opera- Bank of Florida, have introduced payroll cards as tions by renewing its longstanding commitment to put an alternative to issuing and cashing payroll checks. its clients and their customers first. Metavante products The product, which helps a financial institution and services will continue to lead the efforts of our strengthen its commercial relationships, also helps Financial Institutions Group to provide high-quality businesses reduce payroll costs. Payroll cards replace financial products and services to every consumer traditional paychecks, are convenient for recipients, and business in the United States either directly and provide cost savings to employers. through the M&I brand or indirectly through other financial institutions. The entire Metavante team is Metavante continued to expand its services to the dedicated to improving our clients’ efficiency and transit industry by establishing relationships with profitability through premier customer care, financial the Chicago Transit Authority and with the Regional services expertise, and proven technology leadership. Transportation Commission of Southern Nevada. Late in 2003, Metavante acquired Printing For Systems, Inc. (PSI), to extend its card products into the healthcare insurance market. PSI, of Madison, Connecticut, is a leading application service provider to the insurance industry, Fortune 500 corporations, ©Photographers Library LTD/eStock Photo/PictureQuest and progressive marketing organizations, and is a leading provider of healthcare identification cards. The Metavante commitment to providing clients with the best technology and support available continued in 2003 through an investment of $130 million in acquired technology, research, and development. Metavante total bill management services give financial institution customers the ability to receive, review, and pay their bills over the Internet from anywhere, at anytime. nineteen
  • 22. M A R S H A L L & I L S L E Y C O R P O R AT I O N OFFICERS James B. Wigdale Dennis J. Kuester Thomas M. Bolger Mark F. Furlong Chairman of the Board, President & CEO, Executive Vice President, Executive Vice President & Marshall & Ilsley Corporation Marshall & Ilsley Corporation Marshall & Ilsley Corporation Chief Financial Officer, Chairman of the Board and CEO, President, Marshall & Ilsley Corporation M&I Marshall & Ilsley Bank M&I Marshall & Ilsley Bank Chief Financial Officer, Chairman of the Board, M&I Marshall & Ilsley Bank Metavante Corporation Ryan R. Deneen Randall J. Erickson Mark R. Hogan Patricia R. Justiliano Senior Vice President & Senior Vice President, Senior Vice President & Senior Vice President & Director of Corporate Tax, General Counsel & Corporate Secretary, Chief Credit Officer, Corporate Controller, Marshall & Ilsley Corporation Marshall & Ilsley Corporation Marshall & Ilsley Corporation Marshall & Ilsley Corporation Kenneth C. Krei Nancy A. Maas Frank R. Martire Thomas J. O’Neill Senior Vice President, Senior Vice President & Senior Vice President, Senior Vice President, Marshall & Ilsley Corporation Director of Corporate Marketing, Marshall & Ilsley Corporation Marshall & Ilsley Corporation President & CEO, Marshall & Ilsley Marshall & Ilsley Corporation President & CEO, Executive Vice President, Trust Company N.A. Metavante Corporation M&I Marshall & Ilsley Bank President, M&I Bank FSB Paul J. Renard John L. Roberts Thomas A. Root Jeffrey V. Williams Donald H. Wilson Senior Vice President & Senior Vice President, Senior Vice President & Senior Vice President, Senior Vice President & Director of Human Resources, Marshall & Ilsley Corporation Audit Director, Marshall & Ilsley Corporation Corporate Treasurer, Marshall & Ilsley Corporation President, M&I Support Services Corp. Marshall & Ilsley Corporation Chairman of the Board, Marshall & Ilsley Corporation Marshall & Ilsley Trust Company N.A. CEO, M&I Brokerage Services, Inc. twenty
  • 23. M A R S H A L L & I L S L E Y C O R P O R AT I O N BOARD DIRECTORS OF MARSHALL & ILSLEY Dennis J. Kuester James A. Urdan President and Chief Executive Officer, Partner, retired, Quarles & Brady, a law firm CORPORATION Marshall & Ilsley Corporation George E. Wardeberg 770 North Water Street Chairman of the Board and Vice Chairman of the Board, retired, Milwaukee, WI 53202 Chief Executive Officer, Wisconsin Energy Corporation, a holding (414) 765-7700 M&I Marshall & Ilsley Bank company with subsidiaries in utility and non-utility businesses www.micorp.com Chairman of the Board, Metavante Corporation James B. Wigdale DIRECTORS Katharine C. Lyall Chairman of the Board, Marshall & Ilsley Corporation Richard A. Abdoo President, University of Wisconsin System Chairman of the Board and Chief Executive John A. Mellowes DIRECTORS EMERITI Officer, Wisconsin Energy Corporation, a Chairman of the Board and Chief Executive holding company with subsidiaries in utility Oscar C. Boldt Officer, Charter Manufacturing Company, and non-utility businesses Inc., a producer of bar, rod, wire, and Wendell F. Bueche Chairman of the Board, We Energies wire parts for the auto industry and Glenn A. Francke other industries David L. Andreas Burleigh E. Jacobs Edward L. Meyer, Jr. Former President and Chief Executive Officer, James F. Kress National City Bancorporation, a bank Chairman of the Board, Anamax Don R. O’Hare holding company Corporation, a processor and manufacturer Stuart W. Tisdale of various rendered products Andrew N. Baur James O. Wright San W. Orr, Jr. Chairman of the Board, Southwest Bank of Gus A. Zuehlke St. Louis Chairman of the Board, Wausau- Mosinee Paper Corporation Jon F. Chait Robert J. O’Toole Chairman of the Board, Chief Executive Officer, and President, Hudson Highland Chairman of the Board, President, and Group, Inc., a provider of workforce staffing Chief Executive Officer, A.O. Smith and search services Corporation, a manufacturer of electric motors and water systems technologies Bruce E. Jacobs Peter M. Platten III President and Chief Executive Officer, Grede Foundries, Inc., a manufacturer Vice Chairman of the Board, retired, of gray and ductile iron, steel, and alloyed Marshall & Ilsley Corporation castings Robert A. Schaefer Donald R. Johnson Former Executive Vice President and Chairman of the Board, retired, Chief Operating Officer, retired, Modine Manufacturing Company, Security Capital Corporation, a provider of heat-transfer and a bank holding company heat-storage technology John S. Shiely Ted D. Kellner, CFA Chairman of the Board, President, Chairman of the Board and and Chief Executive Officer, Chief Executive Officer, Briggs & Stratton Corporation, Fiduciary Management, Inc., a manufacturer of gasoline engines an investment management firm for outdoor power equipment twenty-one
  • 24. A F F I L I AT E B O A R D S DIRECTORS OF M&I MARSHALL ARIZONA MINNESOTA & ILSLEY BANK COMMUNITY BANK COMMUNITY BANK BOARD OF DIRECTORS BOARD OF DIRECTORS 770 North Water Street Milwaukee, WI 53202 John G. Barry David Andreas Executive Vice President and Commercial Former President and Chief Executive Officer, (414) 765-7700 Bank Manager, M&I Marshall & Ilsley National City Bancorporation www.mibank.com Bank, Arizona Marty Chorzempa DIRECTORS Gary S. Clancy Chairman, retired, Richfield Bank & Trust Managing Member, Recycled Business Kim Culp Richard A. Abdoo Systems, L.L.C. Chairman, M&I Marshall & Ilsley Bank, Chairman of the Board and Chief Executive Vaughn S. Corley Minnesota Region Officer, Wisconsin Energy Corporation Executive Vice President and General Mike Fiterman Chairman of the Board, We Energies Manager, retired, Arizona Portland President and Chief Executive Officer, Thomas M. Bolger Cement Co. Liberty Diversified Products President, M&I Marshall & Ilsley Bank P. Robert Fannin Esperanza Guerrero-Anderson Executive Vice President, Marshall & Ilsley Partner, Steptoe & Johnson, LLP President and Chief Executive Officer, Corporation Michael C. Francis Milestone Growth Fund, Inc. Bruce E. Jacobs Owner/Manager, Francis Insurance Agency Michael Horovitz President and Chief Executive Officer, Dennis R. Jones Owner and President, Minneapolis Grede Foundries, Inc. Chairman and President, M&I Marshall Glass Company Dennis J. Kuester & Ilsley Bank, Arizona Katie Kelley Chairman of the Board and Chief Executive Thomas C. Lathrop Executive Vice President, M&I Marshall Officer, M&I Marshall & Ilsley Bank Chairman, retired, M&I Thunderbird Bank & Ilsley Bank, Minnesota President and Chief Executive Officer, Susan Goldwater Levine William J. Klein Marshall & Ilsley Corporation Executive Director, Hospice of the Valley President, M&I Marshall & Ilsley Bank, Chairman of the Board, Metavante Corporation Minnesota Michael K. McCartney James A. Urdan David Malmberg President, Marshall & Ilsley Trust Company Partner, retired, Quarles & Brady N.A., Arizona Chairman of the Board, Sagebrush George E. Wardeberg Corporation Charles F. Sands Vice Chairman of the Board, retired, Roger Scherer President, Nutribiotech LLC; JED C, LLC Wisconsin Energy Corporation Chairman of the Board, Scherer Brothers Richard H. Whitney James B. Wigdale Lumber Company Partner, Gust Rosenfeld P.L.C. Chairman of the Board, Marshall & Ilsley Sheldon Wert D. Otis Wolkins Corporation Former President and Chief Executive Officer, Vice President, retired, GTE Service DIRECTORS EMERITI Century Bancshares, Inc. Corporation Wendell F. Bueche Stephen A. Wood John E. Forester President, Insurers Administrative Carl L. Gosewehr Corporation Burleigh E. Jacobs Leyton S. Woolf, Jr. Orville R. Mertz Owner/Farmer, Woolf Roses, L.L.C. David F. Nelson Douglas Seaman Leo E. Suycott Stuart W. Tisdale James O. Wright twenty-two
  • 25. A F F I L I AT E B O A R D S DIRECTORS OF WISCONSIN – APPLETON WISCONSIN – BROOKFIELD WISCONSIN – BURLINGTON COMMUNITY BANK COMMUNITY BANK COMMUNITY BANK BOARD OF DIRECTORS BOARD OF DIRECTORS BOARD OF DIRECTORS Thomas J. Boldt J. Nathan Cunniff James R. Bauman Chief Executive Officer, The Boldt Company President, M&I Marshall & Ilsley Bank, Chairman, M&I Marshall & Ilsley Bank, Brookfield Burlington John A. Bykowski Robert H. Eldridge Glenda Dupons President and Chief Executive Officer, Secura Insurance Companies Executive Vice President and Secretary- President, Bear Realty Inc. Treasurer, retired, Briggs & Stratton Stephen M. Evans Frederick J. Koenen Corporation President, Evans Title Companies, Inc. Chairman of the Board, Reineman’s True John R. Evans Value Inc. David J. Gitter President, retired, Evans Brothers John L. Malchine President, M&I Marshall & Ilsley Bank, Company, Inc. Appleton Farmer Andrew J. Fleckenstein James R. Hayes Lawrence Smith Trustee, Fleck Foundation President and Chief Executive Officer, retired, Larry’s Barber Shop W. P. Halquist Hayes Manufacturing Group, Inc. James F. Weis Chairman of the Board, Halquist Stone Paul J. Heid President, May’s Insurance Agency Co., Inc. President, Heid Music Company, Inc. Irv Hansen WISCONSIN – EAGLE RIVER Mary M. Hosmer Chairman, M&I Marshall & Ilsley Bank, COMMUNITY BANK Account Executive/Owner, Insurance Brookfield Services, Inc. BOARD OF DIRECTORS James E. Keyes John E. Pfefferle Al Block Chairman of the Board, KSM Industries, Inc. President, Grubb & Ellis/Pfefferle Owner, retired, A. L. Block Realty James M. Leef Lawrence W. Wirth Al Bybee President, Industrial Towel & Uniform, Inc. President, retired, Presto Products, Inc. Food Broker, retired Gordon J. Liebl C. Randall Cox President, A. L. Schutzman Co., Inc. DIRECTOR EMERITUS Consultant Aldo Madrigrano Gus A. Zuehlke T. J. Doyle, D.D.S. President, W.O.W. Distributing Co., Inc. Thomas Gaffney Randall J. Wright WISCONSIN – ASHLAND Owner, retired, Gaffney Funeral Home President and Chief Executive Officer, COMMUNITY BANK Empire Level Mfg. Corp. Darryl Gremban, D.D.S. BOARD OF DIRECTORS Richard D. Hansen DIRECTORS EMERITI Paul R. Bretting Past President, M&I Marshall & Ilsley Vice President, C. G. Bretting Manufacturing Glenn A. Francke Bank, Eagle River Company, Inc. Philip K. Harvey James E. Levandoski Donald N. Marcouiller John P. Metzger President, M&I Marshall & Ilsley Bank, Regional Administrator, Wisconsin Indianhead Gerry E. Seider Eagle River Technical College, Ashland Campus Donald A. Trepte Peter P. Viater President, M&I Marshall & Ilsley Bank, Ashland Leslie J. Whiteaker Vice President and Chief Financial Officer, Memorial Medical Center twenty-three
  • 26. A F F I L I AT E B O A R D S DIRECTORS OF WISCONSIN – EAU CLAIRE WISCONSIN – GREEN BAY WISCONSIN – HARTLAND COMMUNITY BANK COMMUNITY BANK COMMUNITY BANK BOARD OF DIRECTORS BOARD OF DIRECTORS BOARD OF DIRECTORS Robert R. Hood Richard G. Baumgarten Steven C. Boysa President, M&I Marshall & Ilsley Bank, President, retired, M&I Fox Heights Bank Chairman of the Board, Creative Equities Eau Claire Company, Inc. Michael B. Gage John A. Lubs Robert C. Goff Investor President, Mason Shoe Mfg. Co. President, Goff’s Auto Body, Inc. John M. Jones James D. Myers Stanley F. Hack Executive Vice President and Chief Operating Vice President, Pleasant Hill Farm, Inc. Officer, Green Bay Packers Attorney Peter B. Scobie Michael J. Langenhorst Arthur T. Kraemer President, R. W. Scobie, Inc. President, Anamax Corporation Chairman, M&I Marshall & Ilsley Bank, Hartland Steven R. Senn Peter D. Mancuso Scott A. Kraemer Chief Executive Officer, Senn Blacktop, Inc. Chief Executive Officer, Lindquist Machine Co. President, M&I Marshall & Ilsley Bank, Roger R. Sipple Hartland Edward L. Meyer, Jr. Roger & Donald Sipple Farm Donald L. McNeil Chairman of the Board, Anamax Daniel J. Toycen Corporation Retired, Executive Director, Inc. President, Toycen Motors, Inc. Ann M. Murphy Richard A. Natalizio President, Toycen of Ladysmith, Inc. Vice President, Murphy Development, Inc. Chairman of the Board, HNI Company, Inc. Kenneth C. Vance Thomas M. Olejniczak Charles L. Rushman President, Ken Vance Car City Inc. Partner, Liebmann, Conway, Olejniczak & Chairman, First Weber Realty President, Ken Vance Motors, Inc. Jerry, S.C. Paul J. Schmidt Peter M. Platten III President, retired, Collections Unlimited, Inc. Former Chairman of the Board, M&I Bank Sheldon Volk Northeast Executive Vice President, retired, M&I Lake Vice Chairman of the Board, retired, Country Bank Marshall & Ilsley Corporation Dennis H. Wollenzien Michael D. Simmer President and Chief Operating Officer, retired, President, M&I Marshall & Ilsley Bank, M&I Lake Country Bank Green Bay DIRECTORS EMERITI Ronald A. Weyers Patrick A. Corcoran DIRECTORS EMERITI Anton R. Grasch Charles J. Herro William R. Bodart William Hollenbeck Carl Farah J. Scott Kestly Richard K. Mueller August U. Pabst Charles A. Perry Richard A. Schmidt Thomas J. Waldera twenty-four
  • 27. A F F I L I AT E B O A R D S DIRECTORS OF WISCONSIN – JANESVILLE WISCONSIN – KENOSHA WISCONSIN – MADISON COMMUNITY BANK COMMUNITY BANK COMMUNITY BANK BOARD OF DIRECTORS BOARD OF DIRECTORS BOARD OF DIRECTORS Frank E. Bauchiero Kenneth L. Fellman Timothy B. Erdman Consultant President, M&I Marshall & Ilsley Bank, Chairman and Chief Executive Officer, Kenosha Marshall Erdman & Assoc. J. Michael Borden Robert G. Terwall John M. Flesch President, Hufcor, Inc. President, Cherry Electrical Products Executive Vice President and Treasurer, Mark A. Cullen Gordon Flesch Company, Inc. Dennis Vignieri President, J. P. Cullen & Sons Harold F. Mayer President and Chief Executive Officer, Richard L. Dashnaw Kenosha Beef International Limited Vice President Operations, retired, Retired, Coltec Industries Oscar Mayer Foods Corp. Michael W. Wells John H. Franz Robert F. O’Loughlin President, Frank L. Wells Company Consultant President, Softspikes, Inc. Dennis L. Hansch WISCONSIN – LA CROSSE Richard R. Renk Attorney, Nowlan & Mouat COMMUNITY BANK President, The Renk Seed Company Charles H. Harker BOARD OF DIRECTORS Douglas G. Reuhl President, Mid-States Concrete President, American of Madison Dr. Julio J. Bird, M.D. Mary E. Kilkenny Robert A. Schlicht Gundersen Lutheran Broker, Keefe Real Estate President, M&I Marshall & Ilsley Bank, Karl J. Brickl Michael J. Murphy Madison President, Brickl Bros., Inc. President, Chief Executive Officer, and Owner, Terry K. Shockley Russell J. Callahan, Jr. Southeastern Wisconsin Title Company, Inc. President, Shockley Group, Inc. Retired, Herbergers Ronald K. Ochs Jay L. Smith Randolph A. Eddy, Sr. President, M&I Marshall & Ilsley Bank, President, JLS Investment Group President, Carrier Insurance Agency Janesville F. Charles Steinhauer James H. Fullerton James F. Ruethling Vice President, Madison Dairy Produce Chairman, M&I Marshall & Ilsley Bank, Administrator, Beloit Clinic, S.C. Jerry J. Weygandt La Crosse David A. Weber Professor of Accounting, UW School Al L. Lindsay President, Mode Industries, Inc. of Business Senior Vice President, M&I Marshall & Ilsley Bank, La Crosse DIRECTOR EMERITUS Barbara Skogen Donald P. Ryan Vice President, Skogen’s Foodliner, Inc. Ronald A. Wessels President, M&I Marshall & Ilsley Bank, La Crosse twenty-five
  • 28. A F F I L I AT E B O A R D S DIRECTORS OF WISCONSIN – MARSHFIELD WISCONSIN – MAYVILLE DIRECTORS EMERITI COMMUNITY BANK COMMUNITY BANK Gerald S. Parshalle BOARD OF DIRECTORS BOARD OF DIRECTORS Don A. Schneiders A. W. Zillmer John Baltus Melvin Drinkwine President, Baltus Oil Co. Retired, Tab Products Co. WISCONSIN – MERRILL Donald Boon Leo R. Fisher COMMUNITY BANK President, Boon Construction Chairman of the Board, retired, M&I Bank BOARD OF DIRECTORS of Mayville Ronald D. Doine Dennis M. Kemmel Edward G. Chartier President, Doine Excavating, Inc. Owner, Kemmel Insurance Agency Retired Terry Frankland George F. Olson John F. Koch General Manager, V&H, Inc. Sales and Engineering, W. G. Strohwig President, M&I Marshall & Ilsley Bank, Kenneth F. Heiman Tool & Die, Inc. Merrill Owner, Nasonville Dairy, Inc. Roy Rohlinger Lance R. Nienow Ronald Maurer Vice President, Rohlinger Construction, Inc. Chief Executive Officer, Weinbrenner Shoe Co. President, Maurer Roofing Kevin E. Volm Gary L. Schulze Alan D. Nystrom President, M&I Marshall & Ilsley Bank, Vice President, Victory Clinic Pharmacy, Inc. President, M&I Marshall & Ilsley Bank, Mayville David B. Smith Marshfield Stanley A. Waas Consultant and Private Investor Ronald Wiskerchen President, Waas Boring & Cable, Inc. Thomas J. Young President, retired, Wiskerchen Cheese, Inc. Executive Vice President, retired, Church WISCONSIN – DIRECTORS EMERITI Mutual Insurance Company MENOMONEE FALLS Vernon Baltus WISCONSIN – OSHKOSH COMMUNITY BANK Floyd Hamus COMMUNITY BANK BOARD OF DIRECTORS Robert O. Heck BOARD OF DIRECTORS Ronald R. Bast Ken Heiting President, Riteway Bus Service, Inc. Cristopher Bumby James W. Hewitt President and Chief Executive Officer, John W. Koenig Richard C. Becker Admanco, Inc. Robert Solberg President, M&I Marshall & Ilsley Bank, Menomonee Falls Jere Chapin James F. Sternweis President, retired, M&I Central State Bank Lawrence I. Thill Robert E. Drisner Warner G. Von Holzen President and Chief Executive Officer, retired, Dennis Elmer Community Health Care Services Frederick J. Wenzel Food Broker Donald H. Nimmer H. Andersen Lyke Chief Executive Officer, Enercon Industries President, Lyke Corporation Corporation Steven R. Schmudlach Michael Richardson President, M&I Marshall & Ilsley Bank, President, Richardson Financial Group, Inc. Oshkosh Douglas H. Stadelmann Dennis E. Schwab President, Stadelmann Engineering, Inc. President, Coldwell Banker - Schwab Realty Ltd. twenty-six
  • 29. A F F I L I AT E B O A R D S DIRECTORS OF WISCONSIN – RACINE Kirby H. Roen WISCONSIN – SHEBOYGAN Director - Sector Planning, Citizens COMMUNITY BANK COMMUNITY BANK Communications BOARD OF DIRECTORS BOARD OF DIRECTORS Irving Schiek III, M.D. Matthew L. Andis Ronald E. Begalke Retired President, Andis Company Executive Vice President, retired, Sargento Cheese Co. Thomas L. Beck WISCONSIN – SHAWANO Terence P. Fox President, Unico, Inc. COMMUNITY BANK Attorney at Law, Kummer, Lambert & Timothy J. Majcen BOARD OF DIRECTORS Fox, LLP President, M&I Marshall & Ilsley Bank, James A. Kasten Reynolds K. Honold Racine Vice President - Fluid Milk, Employee & President, retired, Aldag/Honold James O. Parrish Member Services, Foremost Farms Mechanical, Inc. Vice President, Finance, retired, Twin Disc, Inc. Jeffrey P. Mace Gary D. Maples David B. Rayburn President, M&I Marshall & Ilsley Bank, President, M&I Marshall & Ilsley Bank, President, Modine Manufacturing Company Shawano Sheboygan Willard T. Walker Russell L. Obermeier Michael D. Muth Chairman of the Board, Walker Forge, Inc. Owner, Maple Creek Wildlife Chairman of the Board and Chief Executive Officer, K. W. Muth Company President and Owner, Obermeier & Associates DIRECTORS EMERITI David Quasius President and Owner, Cloverleaf Sand and Kenneth Jensen Gravel, Inc. President, Quasius Construction, Inc. David J. Munroe Larry J. Rose Earl E. Richter CPA/PFS, Shareholder, Kerber, Rose & Ernest C. Styberg, Jr. Associates, S.C. Harold C. Weiss Financial Consultant, First Choice Financial Services, LLC WISCONSIN – RHINELANDER Russell P. Schmidt COMMUNITY BANK Retired BOARD OF DIRECTORS Jerry J. Senzig President and Owner, retired, Senzig’s, Inc. Ted S. Baginski, Jr. President, Ted Baginski and Sons Inc. Gary J. Tauchen Treasurer, Tauchen Harmony Valley, Inc. Fred A. Berner Editor, Antigo Daily Journal Officer, Berner Bros. Publishing William J. Cousineau President, Cousineau Auto Parts, Inc. Michael Moioffer President, MIDE Inc. Dexter Musson President, Musson Brothers, Inc. Dale J. Opperman President, M&I Marshall & Ilsley Bank, Rhinelander twenty-seven
  • 30. A F F I L I AT E B O A R D S DIRECTORS OF WISCONSIN – WISCONSIN – WISCONSIN – WAUSAU STEVENS POINT SUPERIOR/DULUTH COMMUNITY BANK BOARD OF DIRECTORS COMMUNITY BANK COMMUNITY BANK BOARD OF DIRECTORS BOARD OF DIRECTORS Edward J. Creske President, Wausau Tile James E. Anderson James Banks President, Ellis Stone Construction President and Chief Executive Officer, Dwight E. Davis Company, Inc. Allouez Marine Supply, Inc. President and Chief Executive Officer, Greenheck Fan Corp. Marilynn J. Chesbrough John H. Hendricks President, Hendricks, Knudson, Gee & Richard D. Dudley Robert L. Cooper Torvinen, S.C. Chairman, Dudley Investments LLC President, Cooper Dental Mary A. Johnson David Eisenreich Jeffrey L. Martin Senior Vice President – Chief Operations President, Marathon Electric Manufacturing President and CEO, St. Michael’s Hospital Officer, St. Mary’s/Duluth Clinic Health Corp. Richard W. Okray System Thomas J. Howatt Secretary, Okray Family Farms, Inc. Mary Millard President, Wausau-Mosinee Paper Thomas W. Rause President, Millard & Associates, Inc. Corporation President and Chief Executive Officer, Fred Shusterich Hugh E. Jones Rause Management, Inc. President, Midwest Energy Resources President, M&I Marshall & Ilsley Bank, Robert A. Schmidt Wausau James E. Zastrow President, M&I Marshall & Ilsley Bank, President, M&I Marshall & Ilsley Bank, Ronald L. Klimisch Stevens Point Superior/Duluth President, Wausau Supply Company Ronald T. Skrenes Alfred P. Moore DIRECTORS EMERITI Attorney, Anderson, O’Brien, Bertz, President and Chief Executive Officer, Skrenes & Golla Richard Buth Wausau Benefits, Inc. Herbert M. Theisen James Tracy San W. Orr, Jr. President, Theisen’s Lumber and Chairman of the Board, Wausau-Mosinee Millwork, Inc. WISCONSIN – WATERTOWN Paper Corporation COMMUNITY BANK DIRECTORS EMERITI Floyd G. Shelton BOARD OF DIRECTORS President, Superior Floor Leonard F. DeBaker Richard Baker John L. Skoug Bennett C. Katz Baker-Rullman Mfg., Inc. Chairman and Chief Executive Officer, David Ross Miller Marathon Cheese Corp. Robert A. Bender Gerald M. O’Brien Neil F. Slamka Attorney Joseph J. Okray Vice President and General Manager, Robert W. Worth John H. Ebert Green Bay Packaging, Inc. President, M&I Marshall & Ilsley Bank, Paul A. Spaude Watertown President, Wausau Hospital Center William J. Kwapil, Jr. Stanley F. Staples, Jr. Seven-Up Bottling Co. Chairman of the Board, Alexander DIRECTORS EMERITI Properties, Inc. V. R. Bauman E. J. Dobbratz E. W. McFarland twenty-eight
  • 31. A F F I L I AT E B O A R D S DIRECTORS OF WISCONSIN – WEST BEND Donald H. Wilson Edward T. Noland President, Pharma Tech Industries, Inc. Senior Vice President and Corporate COMMUNITY BANK Treasurer, Marshall & Ilsley Corporation Almira B. Sant BOARD OF DIRECTORS Retired, Publisher Thomas R. Bast SOUTHWEST BANK Robert J. Witterschein Chairman of the Board, retired, M&I First OF ST. LOUIS President and Chief Executive Officer, National Bank 2301 South Kingshighway Commercial Banking, Southwest Bank Mark A. Hauser of St. Louis St. Louis, MO 63110 Partner, Kieckhafer Dietzler Hauser & Co. (314) 776-5200 DIRECTORS EMERITI Steven C. Johnson www.mysouthwestbank.com President, Johnson School Bus Service, Inc. Edward C. Berra Thomas W. Kieckhafer DIRECTORS William J. Freschi Retired G. Fred Heimburger Halvor B. Anderson Richard L. Leitheiser Charles W. Hrebec, Jr. Retired, Manufacturing Executive President, M&I Marshall & Ilsley Bank, Charles A. Zone John T. Baumstark West Bend President, Archway Sales, Inc. Mark A. Nielsen Andrew N. Baur President, Cochran Sign Company, Inc. Chairman, Southwest Bank of St. Louis DIRECTOR EMERITUS Andrew S. Baur President and Chief Executive Officer, Charles H. Johnson Community Banking, Southwest Bank of St. Louis M&I BANK FSB Linn H. Bealke 3993 Howard Hughes Parkway Vice Chairman, Southwest Bank of St. Louis Suite 100 John G. Brunner Las Vegas, NV 89109 Chief Executive Officer, Vi-Jon Laboratories, Inc. (702) 737-3910 William H. T. Bush Chairman, Bush-O’Donnell & Co., Inc. DIRECTORS Francis C. Cunetto Randall J. Erickson President, Cunetto House of Pasta, Inc. Senior Vice President, General Counsel, and Donald Danforth III Corporate Secretary, Marshall & Ilsley Corporation President, City Academy Patricia R. Justiliano Robert E. Flynn III Senior Vice President and Corporate President, Berry Grant Company Controller, Marshall & Ilsley Corporation Richard A. Grebel Thomas J. O’Neill President, KCI Construction President, M&I Bank FSB Frederick O. Hanser Senior Vice President, Marshall & Ilsley Chairman, St. Louis Cardinals, L.P. Corporation Henry O. Johnston Executive Vice President, M&I Marshall & Retired, Investment Executive Ilsley Bank Richard G. Millman John L. Roberts President, Millman Lumber Co. Senior Vice President, Marshall & Ilsley Corporation President, M&I Support Services Corp. twenty-nine