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AMATI

& Associates

SENSORIAL MARKETING
AND THE WELL-BEING
CONSUMER

1
Well-being definition

ILLUSTRATIVE

AMATI

& Associates

Well-being is a positive reinforcement loop between wellness and pleasure
I play volleyball for fun,
but at the end of the
game I feel good!
NY Consumer

Feeling well is the
climax to enjoyment
e.g., fun beyond
instant gratification
is about wellness

Pleasure

Well-being
&
Being-well

Wellness activities, where
possible, should be
pleasurable in themselves
e.g., by delivering ultimate
relaxation

Wellness

2
AMATI

Rational vs. Emotional

& Associates

Well-being is not about a conscious balancing act, nor a rational connection, nor about tension
or compromise
Rational Decision

Ăœïƒœ
I saw the movie


Emotional Reaction

Don’t take the fun out of
pleasure!
Consumer


 I don’t eat at McDonalds’

I have seen “Super-size me” and as a teacher and a father - I made
sure my students and my children
also watched the movie
but that
does not mean I am never eating at
McDonald again!
Consumer

Don’t tell me what’s good
or not for me!
Consumer

Balance is an oversold
marketing buzzword !
Consumer

1) Well-being is not about rational decisions, is more of a sub-conscious process
2) Consumer reject the notion of balance and compromise

3
AMATI

Paradoxes

& Associates

Well-being is wellness and pleasure intertwined, in a subliminal way through paradoxes

Healthy
..


. but do tell me is healthy

Sense



 but not rationalized

‘Wow’



 but not overwhelming

Comfortable



 but not boring

Reassuring



 but not preachy

Balanced compromise



 but no trade-offs

Simplicity



 but not mono-functional

Believable



 but not patronizing

4
Life stages

ILLUSTRATIVE

AMATI

& Associates

The Well-being sweet-spot changes by life stage
Well-being Sweet Spot
Pleasure

When you are young it’s just
all about fun, sex, do lots of
things and travel
Young Consumer

Before I was a dad I would
play only blood and shoot
games, now that I have a
kid, I play with her
Consumer

Now our sweet spot would
be about having fun, later it
would be a warm home
Young Consumer

Wellbeing
e.g.,

Sex
&
Excitement

Discovery
&
Identity

Settled

Nurture
&
Fulfilled

Spiritual
&
Healthy
5
AMATI

How do we tap into this insight?

& Associates

By delivering Unique Sensorial Experiences, we can relate to this consumer
Unique sensorial experiences
Recent developments in sensory-emotive branding create
new standards for success. Brands are being transformed into
amazing experiences. It is about how consumers interact
with a product, how they feel by using the product, or even
how they identify with the product
David Ingersoll, VP Takasago Int
2005, Esomar

From:

Via:

To:

Features
driven
products

Benefit
driven
products

Experience
centric
products

e.g.,

6
AMATI

Don’t call it sensorial

& Associates

Sensorial - as a slogan - does not resonate well with consumers
Sensorial stands for


Unrealistic
expectation

Consumer


does it have anything
to do with Ambient
Music??
Consumer


sounds like a
consulting bullshit!

Consumer

Life in Motion


 sounds like real
estate agents
overselling

Consumer


not an everyday
experience

Consumer


 but they like
.

Experiencing the
experience

7
AMATI

& Associates

AMATI
& Associates
Registered address:
ul. PuƂku Baszta 4A lok. 26,
02-649 Warszawa, polska
nip: pl 5213627346
url: www.ïŹlibertoamati.com

8

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Well Being Consumer and sensorial marketing

  • 1. AMATI & Associates SENSORIAL MARKETING AND THE WELL-BEING CONSUMER 1
  • 2. Well-being definition ILLUSTRATIVE AMATI & Associates Well-being is a positive reinforcement loop between wellness and pleasure I play volleyball for fun, but at the end of the game I feel good! NY Consumer Feeling well is the climax to enjoyment e.g., fun beyond instant gratification is about wellness Pleasure Well-being & Being-well Wellness activities, where possible, should be pleasurable in themselves e.g., by delivering ultimate relaxation Wellness 2
  • 3. AMATI Rational vs. Emotional & Associates Well-being is not about a conscious balancing act, nor a rational connection, nor about tension or compromise Rational Decision Ăœïƒœ I saw the movie
 Emotional Reaction Don’t take the fun out of pleasure! Consumer 
 I don’t eat at McDonalds’ I have seen “Super-size me” and as a teacher and a father - I made sure my students and my children also watched the movie
but that does not mean I am never eating at McDonald again! Consumer Don’t tell me what’s good or not for me! Consumer Balance is an oversold marketing buzzword ! Consumer 1) Well-being is not about rational decisions, is more of a sub-conscious process 2) Consumer reject the notion of balance and compromise 3
  • 4. AMATI Paradoxes & Associates Well-being is wellness and pleasure intertwined, in a subliminal way through paradoxes Healthy
.. 
. but do tell me is healthy Sense
 
 but not rationalized ‘Wow’
 
 but not overwhelming Comfortable
 
 but not boring Reassuring
 
 but not preachy Balanced compromise
 
 but no trade-offs Simplicity
 
 but not mono-functional Believable
 
 but not patronizing 4
  • 5. Life stages ILLUSTRATIVE AMATI & Associates The Well-being sweet-spot changes by life stage Well-being Sweet Spot Pleasure When you are young it’s just all about fun, sex, do lots of things and travel Young Consumer Before I was a dad I would play only blood and shoot games, now that I have a kid, I play with her Consumer Now our sweet spot would be about having fun, later it would be a warm home Young Consumer Wellbeing e.g., Sex & Excitement Discovery & Identity Settled Nurture & Fulfilled Spiritual & Healthy 5
  • 6. AMATI How do we tap into this insight? & Associates By delivering Unique Sensorial Experiences, we can relate to this consumer Unique sensorial experiences Recent developments in sensory-emotive branding create new standards for success. Brands are being transformed into amazing experiences. It is about how consumers interact with a product, how they feel by using the product, or even how they identify with the product David Ingersoll, VP Takasago Int 2005, Esomar From: Via: To: Features driven products Benefit driven products Experience centric products e.g., 6
  • 7. AMATI Don’t call it sensorial & Associates Sensorial - as a slogan - does not resonate well with consumers Sensorial stands for
 Unrealistic expectation
 Consumer 
does it have anything to do with Ambient Music?? Consumer 
sounds like a consulting bullshit!
 Consumer Life in Motion 
 sounds like real estate agents overselling
 Consumer 
not an everyday experience
 Consumer 
 but they like
. Experiencing the experience 7
  • 8. AMATI & Associates AMATI & Associates Registered address: ul. PuƂku Baszta 4A lok. 26, 02-649 Warszawa, polska nip: pl 5213627346 url: www.ïŹlibertoamati.com 8