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Updated for the Vista UX/UI Summit in Dallas, TX You can view a video of this presentation here: https://www.youtube.com/watch?v=NfASJamxjy4 User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring. In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.

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User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring. In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line. Originally given at the Big Design Conference #bigd16

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When using TV, radio, or street banners for our company marketing, it is difficult to assess what in our campaign is working, and what is not. But when using digital marketing, we can access a large amount of information to identify what we are doing right and what we are doing wrong. For a given user that clicks on our ad, we can find information such as: * What was the appearance of the ad? Texts, words used, image, colours... * What kind of user we targeted? Age, gender, location, language... * Which experience we offered to the user? Appearance of the landing page, number of clicks required to achieve the goal, information requested in forms... As advertisers, we have a lot of control on all these variables, we decide what is the UX of our site, the graphical design of our ads, the users that we are targeting... With some basic analysis we can easily identify which ad is performing better, which are the main market segments that buy our products, or which is the page layout that maximizes sales. But this is only a small part of what we can do, by tracking all the available information, mining it, and using machine learning to take the right decisions in real time. This talk will briefly describe what is direct response digital marketing, which is the information available, and what makes digital marketing information different of other domain datasets. We will see for example, that we are in an unbalanced problem, or that one of the keys is the computational performance of our model predictions. http://www.meetup.com/Digital/events/230644548/

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"The New Creatives Report - Student Findings" is a U.S. survey of more than 500 students in creative disciplines. The study provides insights into their attitudes and beliefs about the future of the creative industry. Some top findings: 96% of students have a positive outlook on their choice of a future creative career, and they recognize that new technologies and social media are some of the driving forces changing the industry. See the full "New Creatives Report June 2014" for survey results of more than 1000 creative professionals: http://slidesha.re/1iA9PMd

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Social media and website measurement workshop presented with @SBanks20 and @digitaleffie at MCN2016, New Orleans, LA. Steps through the process of defining clear, measurable goals for target audiences to streamline digital communications and help use data to tell a story. In this updated half-day workshop, Smithsonian's Brian Alpert, Sarah Banks and Effie Kapsalis worked with participants through a series of methodologies, case studies and a small group activity.

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During this workshop, Michael Fienen will walk you through a number of techniques and processes that will enable you to take your implementation of Google Analytics well beyond a plain set-it-and-forget-it configuration. Better analytics allows you to make better informed decisions and save time (plus you look super smart in meetings when you can answer questions on the fly). You’ll learn how to create custom segments and dimensions to better identify people on your site, use goal funnels to determine the effectiveness of inquiries and see how tools like Tag Manager can enable you to easily create broad spectrum tracking across your site on elements of all types.

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In the second decade of the second millennium, many of us are approaching the web wrong. We have trouble defining goals, addressing needs, and defining scope. We use phrases like “Mobile First,” or “Content First.” We forget where we came from, and lack vision on where we’re going by bogging ourselves down in processes or allowing programmers to do front end UI. Everything about our environment is transitional – everything except one core component: us. People create websites, people consume websites, and there comes a point where strategy needs to yield to technological requirements and open itself to what our users want and need. I’m talking about “People First.”

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The future of marketing lies in communities. Facebook, Twitter, YouTube – wherever your audience is, they are talking about you. As our audiences become more sophisticated and more evolved, it is no longer good enough to market AT them. You have to consider how you engage with them, in turn creating a culture of brand evangelists. But it isn’t easy. When we look at some of the most successful videos on YouTube, one of the most common themes is how they mix content together. As we begin to consider new, fun, engaging ways of interacting with communities, it is important to consider what role remixable media will play in promoting your brand. Some brands have tried and failed. Some have found success. Others still are missing huge opportunities. Regardless, in the world of remixable media in marketing, there is value in giving away something for nothing.

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The future of marketing lies in communities. Facebook, Twitter, YouTube - wherever your audience is, they are talking about you. As our audiences become more sophisticated and more evolved, it is no longer good enough to market AT them. You have to consider how you engage with them, in turn creating a culture of brand evangelists. But it isn't easy. When we look at some of the most successful videos on YouTube, one of the most common themes is how they mix content together. As we begin to consider new, fun, engaging ways of interacting with communities, it is important to consider what role remixable media will play in promoting your brand. Some brands have tried and failed. Some have found success. Others still are missing huge opportunities. Regardless, in the world of remixable media in marketing, there is value in giving away something for nothing.

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