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Brand together: How companies use online co-
creation to guide the branding process
Felix Koch – Consultancy Director Promise Communities
Introduction to co-creation


5 rules when using co-creation in branding


Q&A
Insight   Innovation   Brand Strategy
Company/         Consumer/
         organisation    stakeholder




permeable         co-creative
boundaries          spaces
Co-creating Kraft’s new ‘mission, vision and
values’ together with 4k employees in 4 months
Engaging 200 consumers as brand guardians to
develop a new brand positioning for Redstripe
Introduction to co-creation


5 rules when using co-creation in branding


Q&A
It became clear that increased buy-in and a de-
risked launch were the biggest benefits for Kraft:
1.                                  2.
What three things do you hate        What would the ideal Kraft look
about Kraft?                         like?

Why is this project going to fail?   What should Kraft stand for?
Let consumers into your world and they will pay
you back ten-fold.

  I was amazed at the level of engagement that the
   community had with the project, we had several
   hundred consultants working for close to free!
   The community obviously enjoyed working on
  the project as when we closed it down there were
    numerous people that were sad to see it end!


                     Nick Britton
             Senior Brand Manager, Volvic
Traditionally consumer feedback is only sought at
the end – Redstripe benefited from many iterations
 What should the new                       This is the
  positioning be?!                       new campaign!
Diageo chose a brand positioning that was not the
favourite of the community – we explained why
Thank you.
Brand together: How companies use online co-creation to guide the branding process

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Brand together: How companies use online co-creation to guide the branding process

  • 1. Brand together: How companies use online co- creation to guide the branding process Felix Koch – Consultancy Director Promise Communities
  • 2. Introduction to co-creation 5 rules when using co-creation in branding Q&A
  • 3. Insight Innovation Brand Strategy
  • 4.
  • 5. Company/ Consumer/ organisation stakeholder permeable co-creative boundaries spaces
  • 6.
  • 7. Co-creating Kraft’s new ‘mission, vision and values’ together with 4k employees in 4 months
  • 8. Engaging 200 consumers as brand guardians to develop a new brand positioning for Redstripe
  • 9. Introduction to co-creation 5 rules when using co-creation in branding Q&A
  • 10.
  • 11. It became clear that increased buy-in and a de- risked launch were the biggest benefits for Kraft:
  • 12.
  • 13. 1. 2. What three things do you hate What would the ideal Kraft look about Kraft? like? Why is this project going to fail? What should Kraft stand for?
  • 14.
  • 15. Let consumers into your world and they will pay you back ten-fold. I was amazed at the level of engagement that the community had with the project, we had several hundred consultants working for close to free! The community obviously enjoyed working on the project as when we closed it down there were numerous people that were sad to see it end! Nick Britton Senior Brand Manager, Volvic
  • 16.
  • 17. Traditionally consumer feedback is only sought at the end – Redstripe benefited from many iterations What should the new This is the positioning be?! new campaign!
  • 18.
  • 19. Diageo chose a brand positioning that was not the favourite of the community – we explained why
  • 20.