Avaya
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O documento descreve as funcionalidades e serviços oferecidos pela Avaya para telefonia corporativa, incluindo comunicações unificadas, contact center, mobilidade e soluções de colaboração. A Avaya fornece servidores, gateways, endpoints, aplicativos e serviços gerenciados para atender às necessidades de comunicação de empresas de diferentes portes. Sua arquitetura modular permite escalabilidade e alta disponibilidade em ambientes distribuídos.
![Flamarion Contadini [email_address] TELEFONIA CORPORATIVA AVAYA](https://image.slidesharecdn.com/avaya-100120105858-phpapp02/85/avaya-1-320.jpg)
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Avaya
- 1. Flamarion Contadini [email_address] TELEFONIA CORPORATIVA AVAYA
- 2. Quem é Avaya
- 4. Diferenciais Avaya Licenciamento universal de ramais 50 licenças de call center basic inclusas Correio de Voz e fax com 500 caixas postais inclusas (S8500, S8400, S8300) Sem licenciamento para troncos analógicos, digitais e IP
- 5. Diferenciais Avaya Solução com suporte a Multisites, com gerenciamento integrado Aplicações avançadas de mobilidade, contact center, comunicações unificadas e conferência de chamadas Foco no negócio e não na ferramenta
- 8. Servidores e Gateways COMMUNICATION MANAGER S8730 36.000 ramais 8.000 troncos S8510 2.400 ramais 800 troncos S8400 900 ramais 450 troncos S8300 450 ramais 450 troncos G650 G450 G430 AudioCode
- 9. End Points
- 10. End Points
- 12. Alta Disponibilidade Stand by Matriz
- 13. Sistema Distribuído – 100% Avaya ESS LSP SLS Filial 3 Mogi das Cruzes PSTN Filial 1 Filial 2
- 14. Arquitetura Avaya Aura Gateway Avaya End Points Avaya PABX de Terceiros End Points de Terceiros Modular Messenger Meeting Exchange Avaya Aura Session Manager System Manager Voice Portal Troncos TDM Troncos SIP
- 15. Arquitetura Avaya Aura Gateway Avaya End Points Avaya Aura Session Manager Communication Manager Filial 1 Filial 2 Filial 3 MATRIZ
- 16. MOBILIDADE PSTN REDE IP TELEFONE IP VPN ONE-X COMMUNICATOR IP SOFTPHONE ONE-X PORTAL ONE-X MOBILE Solução AVAYA EC-500
- 18. One-X Mobile
- 19. IP SOFTPHONE
- 20. One-X Communicator Chamada em curso Tela de Video chamada Contatos Status pessoal Status da lista Mensagem pessoal
- 21. One-X Portal E-mails Chamadas Log Contatos
- 22. ‘ Core Businesses’ da Avaya Comunicações Unificadas e Contact Centers Business Contact Centers Business Comunicações Unificadas Avaya Global Services provendo serviços de ‘ponta-a-ponta’ que engloba e completa as soluções Gerência de Serviço Personalizado Garantia de Qualidade Contato Preditivo/Ativo Especilista Residente CTI e Multi-Canais Análise de Experiência de Cliente Mensagens Unificadas CEBP Colaboração no Desktop Conferência via Áudio/Web Video Telefonia IP Auto-Atendimento via Fala Natural Software DAC Gerência e Relatórios Operacionais Mobilidade Presença e MI Communication Manager
- 24. Ecossistema Global de Alianças e Parcerias Customer Contact Análises CRM WFM e Gravação ‘ Engine’ de Fala Presença Aplicações e Auto-Atendimento
Notas do Editor
- © 2009 Avaya Inc. All rights reserved.
- © 2009 Avaya Inc. All rights reserved. Whether your customers prefer to self-serve themselves or require agent assistance, they are best served with the market-leading customer service solutions from Avaya. Avaya self-service solutions offer companies the ability to differentiate themselves from the competition. Using Services Oriented Architecture and web services, with Avaya Voice Portal companies can present a consistent, professional image – affordably – by reusing web services to quickly create voice self-service applications. And Avaya’s Dialog Designer enables companies to create a new application in a matter of minutes. When customers require assisted service, Avaya’s contact center software immediately routes each customer to the agent best qualified to assist, regardless of where the agent is physically located It’s transparent to customers – and to contact center managers – as to whether each agent is physically working in a contact center, is situated in a branch office, or is working from home. Each agent can reference a list of available go-to resources (senior agents, managers, resident experts) using SIP/presence status to immediately identify who is available to help. And that helps drive first call resolution – reducing costs in the contact center while raising customer satisfaction. When agents are not handling inbound voice, email, text chat, or video inquires, the same agent pool can be used for launching proactive customer touches, building personal relationships with customers by reaching out to them with information they want and need, such as appointment reminders and subscription renewal information. Avaya Proactive Contact solutions use patented algorithms to ensure inbound agents are used for outbound work only when the inbound contact volume ebbs, enabling companies to maximize agent utilization without sacrificing immediate response for inbound contacts. Avaya reporting and analytics solutions enable each company to measure the effectiveness of the customer service they are delivering – in real time so that any pressing issues can be identified and immediately rectified, and through historical reporting that allows managers to drill down from the big picture to the details to fine-tune contact center and agent performance.
- © 2009 Avaya Inc. All rights reserved.
- © 2009 Avaya Inc. All rights reserved. Another aspect of the Avaya turnaround was the decision to focus on our core competencies while partnering with other experts to offer best of breed solutions to our customers. Avaya has also successfully grown its community of third party software developers through our feature rich telephony, open standards and developer support. Some highlights: With Motorola, Nokia and RIM, for example, we are partnering with the leaders in mobile solutions to extend enterprise class telephony features to the mobile environment. With Extreme, Avaya conducts joint marketing and development of converged communications solutions, bringing together Avaya IP telephony, applications and services with Extreme Networks' high-performance IP data network infrastructure. Avaya works with Polycom to make video conferencing as easy as a phone call. With HP, Avaya has a sell through agreement focused on enterprise customers, including the following joint solutions: in IP Telephony with Avaya Communication Manager servers and gateways and HP assessment and design, network infrastructure, and servers; in Contact Centers with Avaya Communication Manager and Interaction Center, with HP Contact Center consulting, design and integration; joint development of the HP OpenView Smart Plug-in for Avaya Integrated Management.