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Personas Demystified PART 1: INTRO TO PERSONAS with Frank Spillers, MS   Experience Dynamics   5-part Web Seminar Series
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Frank Spillers, MS
1. History of Personas
Shifting to Human Centered
[object Object],[object Object],[object Object],[object Object],Personas go mainstream
How popular are personas? ,[object Object],Forrester Research TechStrategy Report: December 2003
At issue: Effective use ,[object Object],[object Object],>> Base your personas on real-world data
Personas Describe Behavior Market Research Behavioral Research
2. What are Personas?
What are Personas? ,[object Object]
Personas help you understand: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are Personas? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Scenario, then use case
 
3. How are they used?
Adopt Scenario Design ,[object Object],[object Object],[object Object],Sept 2002, Forrester Research “Focus on Customer Experience not CRM”
Personas to Segment
Personas for Advertising
Personas for Marketing
Personas for Engagement
Personas for Future Pacing  http://www.vodafone.com/flash/futures
 
4. Should you be using personas?
“ Create a shared understanding of customers and their goals by embracing personas…. Personas get you  cross-company buy-in  on who the most important customer segments are and what they  want and need , which in turn provides an instant litmus test for whether you're  making good design decisions  or bad ones”. Forrester’s Harley Manning Personal Interview for NewsFactor.com article, Nov 04 This is the thing to do if you do nothing else.
Why Qualitative research? “ Qualitative research, unlike it’s quantitative counterparts challenges internally held assumptions, knowings and thinkings. It delves deeper into the problem-solving, decision making and sense-making structures that cause people to do what they do. Qualitative insights help justify priorities and needs, thus aligning requirements to real world scenarios”.    -Frank Spillers, MS
What would happen if you did? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reading
  5-part Web Seminar Series Thank You! See:  www.ExperienceDynamics.com/training  for parts 2-5

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Pt 1 Personas 5 Part Web Seminar Series 08