2. 39 KANGAROO STREET
VILLA LIZA
BOKSBURG
1459
CELL 0793973380/0714048641/
Fnorman880@gmail.com
FARHANA NORMAN
Objective
EXPERIENCE:
To succeed in life. To be an asset to my employee and to learn and lead by
example. To succeed in all that is available. Meeting deadlines and making a
success of my employer and myself by achieving company and personal
objectives and remaining satisfied. I am trustworthy, flexible and reliable.
01 SEPTEMBER 2015-Present
RECEPTIONIST/SWITCHBOARD OPERATOR-TEMPING WITH CAREER STAFFING SELECTION CC
Ability to work independently
Ability to work under pressure
Receive incoming calls – handle reception area
Receive clients/visitors in Reception
Handle overflow of typing and filing
General administration
Take messages – liaise with staff.
Controlling income and outgoing goods
Assisting visits.
Making sure the area is neat and pleasure environment
Filing of invoices.
Other work which clients’ needs assistance with.
Quotation and invoicing at some company
Screening calls for directors.
The companies which I am temping in are as follows: Freitan, Chemetell, UTi Freight
Forward, BARLOWORLD Power, Imperial Retail logistics, Chryso, Mpact, Kongskilde,
Edward Snell, Schenckser, Ingersoll Rand, Osborn, PG Building Glass, and Crossroads.
011 894-6791/3
EOH
12 Feb 2014- 31 August 2015
Office Administrator-Retrenched
General Admin
Handle overflow of typing and filing for facilities manager
General administration
Handling of general office responsibilities.
Assisting Facilities Manager.
Minutes.
Deal with all external suppliers.
Ensuring boardrooms are prepared for meetings.
Handling boardroom bookings.
Stock controller of drinks needed for meetings.
Overseeing contracts on site visits.
Ensuring that equipment in boardrooms is in working order and that boardrooms are
clean and tidy daily.
Taking of messages and / or attending to queries.
Receiving internal mail.
Distributing internal mail.
Assisting tea lady-as and when needed for internal meetings, training and office
functions.
Supervising cleaners when facilities manager is on leave or busy with other projects.
Communicate process / status of requests on e-mail with requesting person until
complete.
Ordering stock and arranging catering as and when needed.
3. SKA AIRCRAFT LEASING PTY LTD
OCT 2011-01 FEB 2014 PA/OFFICE ADMINISTRATOR-Retrenched
General Admin
Ordering of stock from suppliers.
Catering for customers/visitors
Handle overflow of typing and filing
General administration
To provide an administration and secretarial service to management team.
Reports we done daily, weekly and monthly.
Handling of general office responsibilities.
Booking training for crew.
Assisting HR Manager with HR related matters.
Assisting with Quality and Safety Managers
Handling of flight arrangements and travel.
Minutes.
Debtors and Creditors.
Updating files.
Payments
Catering for functions.
Taking minutes.
Screening calls for director.
VIP payroll system.
Liaison with international and national client.
Arranging visa and travelling arrangements.
Drawing up contracts for clients.
WAGE CLERK IN PREPARING THE WAGES AND CHECKING THE WAGES.
Filing of documentation in department.
Assist with report copies and binding.
Handling boardroom bookings.
Ensuring that equipment in boardrooms is in working order and that boardrooms are clean
and tidy daily.
Assist with setting up presentations in boardroom.
Assist with setting up video conference.
Attending to CEO requests or errands from time to time.
Arrange internal meetings at short notice via telephone.
Attend to e-mail requests.
Screening incoming calls to CEO. Taking of messages and / or attending to queries.
Typing memos and letters on request.
Receiving internal mail.
Distributing internal mail.
Arrange deliveries and collections of mail for CEO and COO.
Attend to drink orders for CEO daily meetings.
Assist with Board meeting / Committee meeting catering.
Assist with catering / refreshments for clients and internal meetings.
Setting up Boardroom i.e. drinks and snacks, in professional manner.
Ordering of lunch through loaded vendors.
Communicate process / status of requests on e-mail with requesting person until complete.
JULY 2010-Sept 2011 LIKE-NU MOTORGLASS
CounterSalesandAdminclerk-contractended
Internal sales.
External sales.
Ordering of stock
Credit notes
Working with insurances and working on getting authorizations
On the PG Bordereaux system.
Banking of cash deposits and account customers payments.
4. Stock take
General Admin
Recon of accounts
Collection of outstanding monies
Dispatch.
Purchasing from suppliers.
Invoicing of cash and account customers
Ordering stock from suppliers.
Tracker for 4 vehicles. Checking trip sheets of drivers.
Vehicle inspections.
Tool box inspections for all workshop staff.
Petrol Account recon.
Petty Cash
Forex exchange.
Salaries and exchange forex.
Attend to drink orders for CEO daily meetings.
Assist with Board meeting / Committee meeting catering.
Assist with catering / refreshments for clients and internal meetings.
Setting up Boardroom i.e. drinks and snacks, in professional manner
Invoicing of cash clients and debtors
Filing of documentation in department.
Assist with report copies and binding.
Handling boardroom bookings.
Ensuring that equipment in boardrooms are in working order and that boardrooms are clean and
tidy daily.
Assist with setting up presentations in boardroom.
Assist with setting up video conference.
Attending to CEO requests or errands from time to time.
Arrange internal meetings at short notice via telephone.
Attend to e-mail requests.
Screening incoming calls to CEO. Taking of messages and/ or attending to queries
Ordering of stock from suppliers.
Bulk Stock ordering from Head Office.
Stock Receipts.
Stock Take.
Loading andgetting insurance authorisation on PG bordereaux system.
Answering the phone and quoting customers on all glass products.
All HR queries for 11 Staff members.
Assisting sales managers.
Creditors, debtors and salaries.
Hiring new workshop staff.
MARCH 2010
SALES REP
SQS GLASS MERCHARCT- Contractended
PA to sales
Answering the switchboard
Setting appointments for managers
Faxing
Doing admin duties
Booking boardroom
Visiting clients on site.
Making sure that all the glass is ordered for windscreen.
Liaison with clients and suppliers
5. Ordering of stationary
Making sure that all bookings have been confirmed for the following day
Customer services
Following up on clients in regards to the serves received.
Going to see clients
New and existing client
Sourcing new clients and looking after existing client
Following up on orders.
Following up on quotation
SEPTEMBER 2009-FEBRUARY 2010
PA AND Accounts clerk’
GLASS ALLIANCE-Company closed
stock taking
Google windscreens sales
GRV’s on glass and aluminium
Pod’s and ordering of glass
Courtesy calls
Payment of outstanding moneys
National auto glass authorizations
PA to sales and aluminium managers
Answering the switchboard
Setting appointments for managers
Faxing
Doing admin duties
Booking boardroom
Visiting clients on site.
Making sure that all the glass is ordered for windscreen.
Liaison with clients and suppliers
Ordering of stationary
Making sure that all bookings have been confirmed for the following day
Customer services
Following up on clients in regards to the serves received.
Doing weekly wages
Updating petrol account
Invoicing clients cash and account
Updating leave.
SEPTEMBER 2008-SEPTEMBER 2009
RECEPTIONIST/SWITCHBOARD OPERATOR-TEMPING WITH CAREER STAFFING SELECTION CC
Ability to work independently
Ability to work under pressure
Receive incoming calls – handle reception area
Receive clients/visitors in Reception
Catering for customers/visitors
Handle overflow of typing and filing
General administration
Take messages – liaise with staff.
Controlling income and out going goods
Assisting visits
Making sure the area is neat and pleasure environment
Filing of invoices.
Screening calls for directors.
The companies which I have temped for are CHEMETELL, SUPER GROUP MICOR, FESTO,
DHL, UTi Exports , BARLOWORLD EQUIPMENT HEAD OFFICE SANDTON AND NGK SPARK
PLUGS , UTi CORP AND SPECTRUM CERAMICS,AVIS,Monti Packaging, HERAEUS Electrol
Nite
Maria
011 894-6791/3
6. SEPTEMBER 2006-SEPTEMBER 2008 WINDSCREEN DISTRIBUTORS
HR OFFICER –Contract Ended
Operating the board
Controlling chouse
Bookings for meeting room
Security control
Assisting with other issues
Controlling income and out going goods
Assisting visits
Making sure the area is neat and pleasure environment
Filing of invoices.
Sales on Taly system.
Quotation of glass.
VIP payroll system.
Typing for the directors of the company.
Receive clients/visitors in Reception
Catering for customers/visitors
Making sure all admin work is done.
Screening of calls for Director.
Petty cash and cash sales collectors.
Take messages – liaise with staff.
Creditors and Debtors full functions
Invoice on pastel and recons.
Filing, faxing, copying mail, correspondence and typing
System administrator service for the IDU timekeeping system
Invoicing of invoices.
Data capturing.
Catering for function and meetings.
FEBUARY 2004-2006 MARKET SA
CONSULTANT-Contract ended
Making sure all voice loggings for sales are recorded.
Data capturing of all sales made.
All clients’ information is correct.
All applications forms are completed.
Client liaison in regards to customer registrations existing and potential clients.
Providing information on products and services.
Ensuring a; clients data is correct and the credit cards have been sold in accordance with the
rules and regulation stipulated by clients.
All credits application forms to be sent to the different companies on daily basics.
The suppliers which we do work for are AMERICAN EXPRESS, NEDBANK, BARCLAYCARD,
and DINERS CLUB AND BLUEBEAN.
Debtors and creditors full function.
Take messages – liaise with staff
Receive clients/visitors in Reception
Catering for customers/visitors.
JULY 2002-JUNE 2003 COPYLAND
PA TO DIRECTOR-Company Closed
Assist with petty cash and ordering of stationary.
Make booking for the company for all functions and meeting.
Handle all the flights and hotel bookings and make sure it was paid for.
Filing, faxing coping, e-mail, correspondence and typing.
Attend all charity functions.
Handle donations for charity organizations.
Screen all calls.
Taking minutes for meetings and making it was e-mailed to the people whom were
attending the meeting.
Making sure everything is prepared for the meeting.
Receive clients/visitors in Reception
7. JULY 2003-January 2004 LIGHTHOUSE-Company closed
MANAGER
Doing salaries on a weekly and monthly basics
Every Friday for weekly and 26 of each month for monthly.
Answering the telephone.
Handling problems which customers had.
Interview new waitress and waiters.
Ordering items which were low on stock.
Stock taking of items.
Receive clients/visitors in Reception
Catering for customers/visitors
JULY 1994-JUNE 2002 RECKITT BENCKISER ELANDSFONTEIN-Retrenched
HUMANRESOURCEPLANTADMINISTRATIONOFFICER
To provide an administration and secretarial service to the plant management team.
Filing, faxing, copying mail, correspondence and typing.
Local flights and hotel booking for Operation, Barelegged, Durbanand CapeTown.
System administrator service for the Croons timekeeping system
To maintain and update personnel records and filing
General typing, TFT project typing and administrative duties for the plant management and
supervisory team.
Record and process loan and salary advance.
Grievance and discipline sanction for input
To update and input data onto VIP training details, personal details leave and sick leave.
To produce monthly management and audit reports from VIP and Crones for consolidation,
information and audit records.
Control booking for effective utilization of the plant meeting, training and conference rooms.
Control the training bookings and find the best institution for training.
Act as standby for the reception.
Catering for customers/visitors
Act as a pa to the plant managers.
Reports we done daily, weekly and monthly.
Prints out were filed.
JULY 1992-JUNE 1994 RECKITT BENCKISER ELANDSFONTEIN
RECEPTIONIST/SWITCHBOARD OPERATOR
Operating the board
Controlling chouse
Bookings for meeting room
Security control
Assisting with other issues
Controlling income and out going goods
Assisting visits
Making sure the area is neat and pleasure environment
Catering for customers/visitors
DECEMBER 1990-JUNE 1992 RECKITTBENCKISER ELANDSFONTEIN
TEAM LEADER
Meet the deadlines
Minimum wastage
Saving cost
Best quality
8. To involve the line personnel in problem solving
Maintain absenteeism and timekeeping records
Participate in identifying and resolving improvement opportunities
Liaise with the manufacturing store and engineering functions to ensure smooth operation of line
.
Adjustments of weights
Making sure housekeeping is up to standard.
Teamwork
Communicating with colleges
Assisting each other
Knowing every job on the line.
Assisting with safety issue.
1987-1990 (LATE) HUBCO FORGINGS (DURING SCHOOL HOLIDAY)
Relieving permanent staff whilst on leave
Filing, faxing, book keeping,
Copy typing and switchboard
Working out clock cards on twin lock system
General office duties.
Assisting the Directors and Managers with all the duties
General Secretary duties
Operating the board
Controlling chouse
Bookings for meeting room
Security control
Assisting with other issues
Controlling income and outgoing goods
Assisting visits
Making sure the area is neat and pleasure environment
Catering for customers/visitors
Mrs S Perumal-0118453705
Education 1987.1990 WILLIAM HILLS HIGH (BENONI)
ENGLISH
AFRIKAANS
ACCOUNTING
TYPING
HISTORY
BUSINESS
P M I COLLEGE
QUALITY MANAGEMENT: 1. TQM
2. QUALITY MANAGEMENT
3. STATICS
1999-1999 P M I COLLEGE
PROUCTIONMANAGEMENT (ASSOCIATION DIPLOMA)
9. 1. PRODUCTIONANDWORK STUDY
2. MAN. OF THE PRODUCTIONSYSTEM
3. PURCHASINGAND INVENTORY
4. MANUFACTINGACCOUNTING
5. LAW OF PURCHASE AND SALES
6. LABOUR MANAGEMENT
7. HUMAN RESOURCES MANAGEMENT
2000.2001 P M I & CPT COLLEGE
PRODUCTIONMANAGEMENT2 (NATIONAL DIPLOMA)
1. PRODUCTION LOGISTICS 2
2. PROD. MAN. TECHNIQUES 2
3. PROD. MAN. TECHNIQUES 3
4. PROD. TECHNOLOGY 2
5. PROD.TECHNOLOGY 3
6. QUALITY ASSURANCE
7. WORK ENGINEERING2
8. WORK ENGEERING 3
OTHER EXPERIENCES/ TRAINING/ KNOWING
PRODUCTIONEFFECIENCIES
REDUCTION OF IDLE ANDCHANGE OVER TIMES
EMPLOYEE SUPERVISION
TEAMWORK ANDTEAM LEADER
FICA TRAINING 30CREDITS
Credit insurance for credit cards
Life insurance and
OTHER QUALIFICATIONS: INHOUSE
NOSA
FIRST AID
EXCEL
POWERPOINT
E-MAIL
MS WORD
MICROSOFT OUTLOOK
CONTINUS IMPROVEMENT
DAY TO DAY SKILLS
STAT-A –MATRIX
THE WRITING BRIDGE COURSE
TELEPHONE ETIQUETTE & FRONTLINE RECEPTIONSKILLS.
CUSTOMERSERVICES
VIP PAYROLL SYSTEM
10. PASTEL
CUSTOMERSERVICES
PAYROLL
FINANCE
IDU SYSTEMS-CLOCKINGSYSTEM
MAN 2000
TALY
SCANTERM
LEADERSHIP SKILL: PREFECT
CAPTAIN OF NETBALL TEAM
SGB MEMBER
SKILLS/PROFILE
An enthusiastic and reliable individual who is able to adapt to new people and
circumstances. A wide range of challenges and experiences has provided me with
experience in dealing with the employees of all kinds and levels. A competent all-
rounder who enjoys working under pressure. Team work is essential to me. Able to
think on my feet. Understand the importance of working under direction. Well
organized, self motivated and energetic.
11. TO WHOM IT MAY CONCERN
LETTER OF MOTIVATION
From my previous work experiences, I feel that I have learnt a lot and I
am capable to adapt in any work environment. My past experiences
have been my constant teacher, and the knowledge it has granted me
has only added to my willingness to take on newer horizons.
I am a self confident, well-motivated, independent team worker. I am
honest, loyal and trustworthy. I take responsibility for my actions and
learn from all mistakes big and small.
My reasons for applying in this particular field, is the passion I hold for
taking on new challenges. I may not have that much working
experience, but I must stress that I am a fast learner, am willing to be
trained, and that I will make an undiluted effort to do my best, and give
my all for any company willing to take the chance on granting me an
opportunity.
A person can never learn too much, which I will endeavor to prove with
every opportunity I will take.
Yours Faithfully
FARHANA NORMAN
0793973380