This presentation goes over some of the basics of consumer affairs and the important role of consumer knowledge . Defining what makes a person a consumer and why you need to be an informed consumer are focal points. Also included in the presentation are several consumer knowledge quizzes.

1. Consumer Knowledge Consumer Affairs Branch Fairfax County Department of Cable and Consumer Services fairfaxcounty.gov/consumer

2. Anyone who buys goods or services for personal, family, or household use. What is a consumer? www.fairfaxcounty.gov/consumer

3. Do you…. Have a cell phone? Plan to use credit cards? Have your car repaired? Go to the movies? Go out for dinner? Buy clothes or electronics? Are you a consumer? www.fairfaxcounty.gov/consumer

4. Young adults earn, save, spend, and borrow millions of dollars each year. Young adults are making more purchasing decisions at a younger age than any previous generation. Young adults will see nearly 300,000 advertising messages by the age of 19. Why do you need to be an informed consumer? www.fairfaxcounty.gov/consumer

5. 1. The purpose of the Virginia Consumer Protection Act is to promote fair and ethical standards for transactions between businesses and consumers. True or False? Consumer Knowledge Quiz Answer: True www.fairfaxcounty.gov/consumer

6. 2. There is a three day cooling off period on any contract you sign in the Commonwealth of Virginia. True or False? Consumer Knowledge Quiz Answer: False www.fairfaxcounty.gov/consumer

7. 3. A retail store must refund your money if you return the merchandise. True or False? Consumer Knowledge Quiz Answer: False www.fairfaxcounty.gov/consumer

9. Monitors

10. Printers

11. Notebook Computers

12. Camcorders

13. Digital Cameras

14. Radar Detectors

15. A 15% restocking fee will be charged on returns or exchanges of any opened notebook computer, camcorder, digital camera or radar detector, unless defective.30 days from the date merchandise was received, refunds are available on the remainder of our merchandise.Exceptions

16. Computer Software

17. Video Games

18. Prerecorded Videos

19. DVD Software

20. Music

21. In order to receive credit for these items, they must be unopened.Delivery, installation and other fees for services performed are nonrefundable after the service has been completed.Please call Customer Care at 1-888-$$$$$$ if your return is:

22. A major appliance delivered via special delivery

23. A TV delivered via special delivery

24. Furniture delivered via special delivery

25. A computer that you plan to mail back to our return center for a refund Sample Return Policy www.fairfaxcounty.gov/consumer

31. Sample Buyers Guide Must be displayed in the window of the vehicle www.fairfaxcounty.gov/consumer

35. What is the most important informationin this advertisement? www.fairfaxcounty.gov/consumer

38. New and used car purchases or repairs Licensed Contractors Cox Cable, Comcast Cable & Verizon Cable Retail store purchases and Internet Shopping Landlord-Tenant Issues Violations of the Virginia Consumer Protection Act Types of Complaints Mediated and Investigated www.fairfaxcounty.gov/consumer

40. Contact the Fairfax County Consumer Affairs Branch for more information: 12000 Government Center Parkway, Suite 433 Fairfax, Virginia 22035 703-222-8435 TTY 711 www.fairfaxcounty.gov/consumer consumer@fairfaxcounty.gov fairfaxcounty.gov/consumer Contact Consumer Affairs