Full ucc for free

Siemens Enterprise Communications

The world is changing…
are you ready?
How small and medium sized
businesses will benefit from Unified
Communications & Collaboration.

Plus details of the Trade-up to
Advanced UCC Promotion.

Presented by:

Trade-up to Advanced UCC for SMB

Agenda:
• Megatrends Shaping Small and Medium Sized
Business Communications
• What is driving the SMB agenda?
• How OpenScape Office and UCC helps SMBs
• The compelling promotional business case
• Promotion details

• How to build the business case

• Your decision

© 2011 Siemens Enterprise Communications GmbH & Co. KG.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Is your business at the Communications Tipping Point?

1 2 3 4

1 Is doing nothing costing you money?

2 Is your communications system helping you compete?

3 Is it time to move beyond the PBX?

4 Is the cloud right for you?

3 Nov 26, 2012

The impact of global trends on SMB’s

4 Nov 26, 2012

What is driving the SMB agenda ?
The SMB needs

Multi-tasking On-the-move Rapidly growing
Key employees perform SMB employees are rarely at Companies are growing and
multiple tasks to keep the their desk, constantly firms expanding offices to
business running. roaming. multiple locations.
How can I make How can I improve their How can I keep
employees reachability? the teamwork
more effective?
productive? System
Capacity

User expectations Rising costs Customer expectations
The consumer space is Rising communications Customer expectations are
influencing SMBs with new costs and limited internal IT rising; there is a high
communications capabilities. and telecom expertise put demand to accelerate
How can I use the same pressure on businesses. response times.
communications How can I save How can I manage
capabilities as on costs and my customer
in private life? maintain security service more
and reliability? efficiently?

5 Nov 26, 2012 © 2011 Siemens Enterprise Communications GmbH & Co. KG.

Supporting the SMB agenda
OpenScape Office - Moving to unified communications (UC)


OpenScape Office
Unified Communications and Collaboration (UCC) for SMBs

OpenScape Office
Uniquely simplifies communications through an Make the smart investment in
“All in One” UCC Solution for single and multi-site SMBs OpenScape Office and:

The most
Secure,
complete Easy-to- Get more done
reliable, easy-
all-in-one access & use
to-install &
UCC solution
manage
Intuitive clients,
Presence, seamlessly
integrated in MS Supports single Serve your
telephony,
mobility, web- Outlook, and multi-site customers better
independent of installations, as
collaboration,
your current well as
conferencing, IM,
location or virtualized
voicemail,
device deployments Lower your
directory, fax,
contact center communication costs!


OpenScape Office
Solution Overview

All-in-one
appliance
OpenScape Office

OR

Voice Video Messaging UC Collaboration Mobility CC

Network services
Session Presence Mobility Call data Administration Network-wide user
Server-based control federation management recording and licensing management

Voice Collaboration Mobility Video

High Definition Voice Social Collaboration Mobile UCC Higher quality team
experience (HD Voice) combining the public and everywhere and totally collaboration via UC
business community device independent embedded video

OpenScape simplifies communications through an “All in One” and more comprehensive UCC solution
that allows SMBs to better service their customers while reducing communications costs

8 September 11 © 2011 Siemens Enterprise Communications GmbH & Co. KG.

Doing nothing is costing you money
…so Trade-up to Advanced UCC

With this promotion, by moving to OpenScape Office MX or LX1now you will get:
- An award winning, open standards, communications solution designed for SMB’s,
- Advanced UCC capabilities at no extra cost!

OpenScape Office MX or LX1
OpenScape Office MX or LX1

 Standard UC voice solution Normal license price: £103.75
 Supporting up to 500 users Promotion price: £74.70
 Traditional & SIP Trunking

You get Advanced UCC capability for free*

Advanced UCC
Advanced The Advanced UCC capability will be included within the
Standard Voice and UC licenses. That represents an immediate
 Mobility – take your office with improvement to your TCO.
you on your mobile device
 Drag n’ drop conferencing – The business case for moving to the new world of UCC has
never been more compelling!
collaborate faster wherever you
are
* Other costs for hardware, software, services & installation
 Enhanced Fax – integrate fax apply. Ask for details relevant to your circumstances.
with your inbox

Note 1: Promotion excludes OpenScape Office HX.

9 September 11

Trade Up to Advanced UCC
Promotion Outline

Three easy steps to improve your business with Advanced Unified
Communications & Collaboration features:

• Promotion valid on all orders received by 31st December 2012

Note 1: Promotion excludes OpenScape Office HX.
Note 2: Promotion available via participating Siemens Enterprise Communications Partners and Sales Channels. Conditions apply. Talk with your Partner for full details.

10 September 11

Find Out More!
Trade Up to Advanced UCC Promotion

Every customer has unique requirements – no matter what size of
business is involved. Some of your questions might include…

• Which OpenScape Office solution is right for my business?
• How does OpenScape Office integrate with other databases & applications?
• How easy is it to manage different client devices?
• How flexible is the Contact Centre solution and what does it cost?
• Which Internet Telephony Service Providers have been tested and approved for use?

Take these steps to help you make an informed decision:-

• Speak with your local Siemens Enterprise Communications Partner
• Review the information available on OpenScape Office here
• Build the business case to show how your business will benefit from OpenScape
Office and Advanced UCC compared to your existing PBX
• Place your order by 31st December 2012 to ensure an even better ROI via the
Trade Up to Advanced UCC Promotion.

11 September 11

OpenScape Office
What people are saying …
Analysts… Customers…
“OpenScape Office MX provides great value to our SMB customers
Siemens Enterprise Communications’ because it offers the full benefits of an end-to-end UC solution while being
strong standing - Gartner affordable for a smaller business.

Sam Wood, VP Sales UC - Innovative Technology Group
 SMBs across Western Europe should consider
 SMBs across Western Europe should consider
Siemens if they are looking for an established provider
Siemens if they are looking for an established provider
with a solid all-in-one communications offer with “Especially when unforeseen events occur, customers expect prompt
with a solid all-in-one communications offer with
virtualization capabilities. availability – we saw this once again most recently when the airlines were
virtualization capabilities. grounded by the eruption of the volcano in Iceland. Thanks to OpenScape
 Siemens has a long history of selling voice and advanced
 Siemens has a long history of selling voice and advanced Office, we were able to adjust our customer service capacities to the
communications applications, has brand recognition, and
communications applications, has brand recognition, and situation immediately. …An indispensable advantage for all of our
has an impressive installed base of SMB customers across
has an impressive installed base of SMB customers across business customers.”
Europe.
Europe.
Alexandra Beital, General Manager –
 The OpenScape Office MX and the LX are built as
 The OpenScape Office MX and the LX are built as Merkana Reisen GmbH & Co. KG
complete all-in-one UC platform with broad UC capabilities.
complete all-in-one UC platform with broad UC capabilities.
The newer software-based LX solution provides Siemens
The newer software-based LX solution provides Siemens “OpenScape Office MX fits the job better than anything else out there.
with opportunities to grow relationships with software
with opportunities to grow relationships with software It is the best all-in-one unified communications product on the
integration companies and new IT partners.
integration companies and new IT partners. market. It meets the centre's current needs while offering the flexibility for
 Siemens has a large SMB channel partner base and
 Siemens has a large SMB channel partner base and future requirements as more business are attracted or call volumes
delivery capabilities across Western Europe as well as increase.”
delivery capabilities across Western Europe as well as
other geographies.
other geographies. Iain Simpson, Managing Director Active Voice and Data (AV&D)

Source Gartner
Rating: Positive
Rating: Positive Market Scope for “We’ve found OpenScape Office MX is straightforward and requires
UC/SMB in
Western Europe little training, …. We think it’s a great product. It’s a lot less steps. It’s a lot
less hassle. Our customers are much happier,”
As of 20 July 2011
Source: Gartner (July 2011) Wendy Marks, IT support and LAN analyst - Member Insurance Agency.

12 September 11

Siemens Enterprise Communications

Thank you
for your time!


Trade-up to Advanced UCC Promotion

Supporting slides and customer case
studies

11/26/12 14

OpenScape Office
The All-in-one UC Solution

Live Call Recording Integrated Presence Visible Voicemail Fax Mailbox
Web-Collaboration Call Journal

Outlook Directory Access
Integration

Favorites Drag & Drop
Conferencing

OpenScape Office
Instant Messaging Call Pop-ups

One Number Service Personal Notifications Social Media Personal Auto-Attendant Click-to-Dial Mobility

15 September 11

OpenScape Office
The OpenPath for SMBs into the future…

OpenScape Office provides SMB customers with a consistent user experience in collaboration,
social media, contact centers and mobility, along with flexible deployment offerings
Social Collaboration Seamless Mobility

Flexible
deployment

Contact Center Company Owner
Multiple Users

Scalable,
reliable and
Customers & Partners secure
User Experience

Siemens Enterprise Communications is a highly trusted supplier of communications
worldwide, with specifically tuned and packaged solutions for SMBs

16 September 11

A Day in the Life of an SMB OpenScape Office user

8:00 AM 10:00 AM 11:30 AM

In the office, chats with Business meeting at a On the way back, you
business partner and customer site. A question change your presence
starts a voice and video comes up, you check who status, check the call
collaboration with the is available and journal, and call
team conference in your team assistant to coordinate
expert immediately remainder of the
business day

APPLICATION Voice, Video, Collaboration, FMC Voice, UC, VPN, Collaboration Voice, Collaboration, Directory Access

NETWORK Corporate WLAN / LAN Public Wi-Fi Cellular

Throughout all this the SMB user is able to seamlessly and automatically switch between devices, media, and networks,
and have continual, synchronized access to corporate information and applications from a common UI


A Day in the Life of an SMB IT Administrator with OpenScape Office

Adding New Users Adding a new site Control Network

 Using wizards/  Utilizing powerful install  Manage, control and
pre-set profiles wizards for system secure your voice & IT
configuration and infrastructure
 Just simply activating
carrier setup
licenses for Office-,  Admin of multi-site
Mobile and Contact  Adding UC clients, networks with unified
devices and data management with
Center Agents access-points with single User Interface
integrated deployment
services

USER SITE NETWORK

Effectively managing the combined voice/UCC & IT infrastructure by simply utilizing pre-set customer profiles,
powerful install wizards, integrated deployment services and network-wide unified management
from a single administration interface


OpenScape Office
Interfaces & Integration in detail

Desktop OS MS Terminal CITRIX Open Directory
Server Support Services
Windows XP
Windows Vista Windows Server Citrix Presentation ODBC,
Windows 7 2003 & 2008 Server 4.5, mySQL,PostgreSQL,
(32 & 64 bit) (32 & 64 bit) XenApp 5.0 & 6.0 MS SQL, Sybase SQL

Microsoft Microsoft Mobile Browser
Outlook Office Support
Integration Dial from any application
Firefox
Outlook 2003 Office 2003 Internet Explorer
2007 & 2010 (32 & 64 bit) 2007 & 2010 Safari

Microsoft VMware Browser
SBS Virtualization Support

Small Business Server VMware Server Firefox
2011 vSphere Internet Explorer 6 & 8 & 9

Microsoft Server OS Open Interfaces
Exchange
Continuous
Linux & SDK
Connectivity Support support of the
latest releases &
Exchange 2003 Novell SUSE
2007 & 2010 Linux Enterprise 11
CSTA, TAPI, versions
LDAP, XMPP


Integration, interoperability and
cost savings on an open architecture

Software based UCC solutions – Integration and Interfaces
Integration Social Collaboration

 Integration into standards-based business SW and  Extending communications reach with open
Open Directory Services to increase productivity and Interfaces (e.g. XMPP) leveraging social media
customer services networks

Flexible Deployment Connectivity

 Desktop and OS/Application level virtualization  Open SIP Interface to leverage lowest cost
reducing physical HW while enhancing availability IP communications via SIP trunking.
and reliability

“The Open Approach” – Enabling IT flexibility”
UCC solutions based on industry standard interfaces allowing customers to
seamlessly integrate into the IT Eco Systems of choice

SIP


Multiple options to suit your business

“UCC Networking involves
multiple locations running
Network-wide OpenScape for SMBs and
collaboration
behaving as if there are on
Single Directory
one system”
Unified Management

Virtualized Private
All-In-One Appliance Hybrid Public Cloud
Cloud
OpenScape Office MX OpenScape Office HX OpenScape Office LX OpenScape Cloud Service

 All-In-One UC appliance  Server-Based UC solution  Pure Software UC enabling  Pure Software – Data Center
solution for HiPath 3000 install. virtualization based service
 Supporting up to 150 users  Supporting up to 500 users  Supporting up to 500 users  Scalability on demand
 Traditional & SIP Trunking  Traditional & SIP Trunking  SIP Trunking  Traditional & SIP Trunking

UCC and Cloud Services for SMBs improve business efficiency and mobility while lowering TCO
and capital investments - offering the most flexible deployment models of choice


Merkana Reisen GmbH & Co. KG
Case Study

Individual service with guaranteed availability

Strategic Goals
 High-performance but uncomplicated contact center
solution to optimize availability
 Ability to match resource planning to the call load based
on meaningful reports in real time
Headquarters: Germany  Future expansion and seamless integration into the
Business: Travel Agent – as an owner-operated existing communications solution
Lufthansa City Center agency, Merkana Reisen GmbH &
Co. KG is a reliable and competent partner throughout
Germany for upmarket business and personal travel Solution
 OpenScape Office MX with integrated Contact Center

“Especially when unforeseen events occur, Results
customers expect prompt availability – we  Higher customer satisfaction thanks to better availability
saw this once again most recently when the
 Smooth transition through intuitive PC user-interface
airlines were grounded by the eruption of
 Greater flexibility
the volcano in Iceland. Thanks to
 Seamless integration in the existing infrastructure
OpenScape Office, we were able to adjust
our customer service capacities to the  Reduced operating costs thanks to easy administration
situation immediately.”  Future-proof platform that allows expansion options

Alexandra Beital, General Manager
At Merkana Reisen © 2011 Siemens Enterprise Communications GmbH & Co. KG.
22 September 11

MG Owners Club

Providing expert technical advice critical for MG Owners club

Strategic Goals
 Managing a high volume of calls – 500 - 600 daily
 Variety of advertising and technical enquiries
 Allowing a more remote workforce to respond rapidly
to enquiries – 60% of which are sales
Headquarters: UK
Business: Association – a thriving business with
30,000 world-wide members, the MG Owners’ Club is Solution
the embodiment of the classic car brand and the key  HiPath 3000, OpenScape Office HX and OpenScape
source of technical information for owners Office Contact Centre provided a unified
communications platform based on the latest IP-based
voice technology
“We’ve worked with Siemens Enterprise
Communications for a number of years. We Results
are delighted with the additional benefits  Improved contact for staff using presence management,
that the new generation HiPath 3000 mobility and call routing, replacing ‘dead end’ voicemails
equipment brings. The integrated contact  Enhanced responsiveness for clients and consultants
center works very well and the support  Improved handling of complex technical and sales calls
we’ve received in terms of training has  A flexible platform scalable to MG Owners’ Club’s
really helped improve productivity and growth
efficiency in our office.”
Richard Monk, Managing Director
At MG Owners Club © 2011 Siemens Enterprise Communications GmbH & Co. KG.
23 September 11

TES Aviation Group

A single platform to improve communications for staff and customers alike
Strategic Goals
 Improve staff communications in a large building
 Provide customers with a seamless and highly
responsive customer service
 Deliver a single communications platform that could
accommodate handheld device synchronization
Headquarters: UK
Business: Manufacturing – provides “total aircraft
Solution
engine support”  OpenScape Office MX
Employees: 80  Full installation, staff training and technical support
Sites: 2
solution from Siemens Enterprise Communications’
accredited Go Forward partner, Pinnacle Group,
“OpenScape Office MX is easy-to-use and comprising system design, installation, user training and
technical support
simple to manage. With presence
functionality, we’ve now got instant visibility
Results
of staff whatever their location. Together
 One number’ customer service delivers average
with smoother call handling, this has helped departmental time saving of 5-10 minutes a day through
us to provide total customer service and the system’s multiple voicemail recording function
greater team flexibility.”  Reduced costs with integrated teleconferencing
 Faster and more flexible administration capabilities
Darren Farmer, Business Systems Manager  Flexible foundation for future collaboration needs
At TES Aviation Group


The Barnsley Civic

Improving call management for a desirable public facility

Strategic Goals
 Provide a cutting-edge call center for a multi-purpose
arts center
 Support the arts center’s new event ticketing services
 Attract creative organizations to set up in the building
Headquarters: UK with ‘seamless’ wireless ICT and communications
Business: Hospitality – has been successfully
transformed from a disused civic theatre to a multi-  Deliver communications infrastructure within very rapid
purpose listed building that provides services project deadlines
including conference facilities and an art gallery
Solution
 OpenScape Office MX was chosen to create a contact
“OpenScape Office MX fits the job better center environment
than anything else out there. It is the best
all-in one unified communications product Results
on the market. It meets the center’s current  OpenScape Office MX – improved call management.
needs while offering the flexibility for future The unprecedented success of the center’s Performing
requirements as more businesses are Arts program meant that The Civic experienced a higher
attracted or call volumes increase.” level of peak time calls to the ticket office

Iain Simpson, AV&D
The Barnsley Civic


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